City of Burbank Energy Program

Welcome City of Burbank Residents!

Welcome City of Burbank Residents!
Eligo Energy, a leading retail electricity supplier based in Chicago, is proud to have been
chosen as the City of Burbank Aggregation Program electric supplier. On April 9, 2013,
voters in the City of Burbank approved a referendum allowing the community to enter
into an electricity purchasing agreement to maximize the electricity supply savings for
its residential and small business customers. After an extensive bidding process,
Burbank selected Eligo Energy to supply electricity for the City of Burbank Aggregation
Program.
As part the City of Burbank Aggregation Program, Eligo Energy is providing you the
opportunity to join other residents to save money on the electricity you use. The City of
Burbank Aggregation Program fixed price available to all eligible Burbank residential
and small commercial customers is 6.92 cents per kwh as well as a $6.50 monthly
service charge starting from the first meter reading in July of 2014 and expiring in
July 2017. There is nothing you need to do in order to participate in the savings. We
will automatically process your enrollment, unless you return the opt-out card that you
received by mail within 15 days of the postmark date on the notice. After your
enrollment is finalized, Eligo Energy will send you a letter confirming your enrollment
and welcoming you to the City of Burbank Aggregation Program.
For eligible customers interested in 100% renewable energy, Eligo is proud to provide a
clean energy sources option. Through this program, 100% of your electricity supply
requirements will come from green energy. To enroll in this program, please click GO
GREEN below or call Eligo at 312-260-0885. Clean energy program may be subject to
slightly higher rates per kwh.
Qualifying Burbank residents who previously opted-out of the program, recently moved
to the Burbank community, or are receiving service from another supplier may still
enroll in the program. Click the Enroll button below to enroll today through our quick,

easy enrollment process. In addition, Eligo will continue to send opt-out letters several
times a year to eligible Burbank customers who have recently opened accounts with
ComEd, ensuring that every customer has an opportunity to opt-out before being
enrolled.
ComEd will continue sending monthly bills, responding to outages, and delivering
electricity. No one from the Aggregation Program will ever come to your door to ask you
to switch to a new supplier. Anyone who does come to your door is NOT with the City of
Burbank Aggregation Program.
If you have questions about the Burbank Aggregation Program, please see Frequently
Asked Questions and Terms and Conditions sections. You can also call us at 312-2600885.
Sincerely,
Eligo Energy Team

Frequently Asked Questions

Frequently Asked Questions
What is a municipal aggregation?
Municipal aggregations are groups of customers, or entire communities, that unite to
pool, or aggregate, their energy buying power. By pooling their buying power and
negotiating the price of power from a supplier other than the traditional utility,
municipal aggregations can often save participants money on their electricity bills.
ComEd would still be responsible for delivering that power to your home, responding to
outages, and billing you for it.
How will the City of Burbank Aggregation Program impact my current
situation and electricity bill?
The impact of the City of Burbank Aggregation Program is primarily savings. Your utility
bill will remain the same other than a price reduction on energy supply. You will

continue to receive a single bill, make one payment, and continue to receive all other
services through ComEd.
What is my rate under the City of Burbank Aggregation Program?
As an eligible member of this program, you will automatically receive a price of 6.92
cents per kilowatt-hour (kWh) as well as a $6.50 monthly service charge starting from
the first meter reading in July of 2014 and expiring in July 2017.
What part of my electricity bill will this program affect?
Your electricity bill generally has several cost components distribution and supply. The
aggregation program changes only the supply component of your bill. All other
components of the bill will not be affected.
Are there additional fees for participating in aggregation program?
If you are a ComEd customer, generally, ComEd will not impose any switching fee for
participating in Aggregation Program.
Who is eligible to participate?
Residential or small commercial customers located in the City of Burbank may
participate. A "Small Commercial Customer" is a retail customer with an annual
electricity consumption of less than 15,000 kilowatt-hours. Customers enrolled in real
time pricing, Power Smart Pricing, electric space heat rate, or served by an alternative
retail electric supplier are eligible under the law, but are not automatically enrolled. If
you are in one of these programs or with a different supplier, you will need to review
your pricing and contractual obligations in order to determine which options are
available to you at this time. You may always call us with any eligibility questions at 312260-0885.
How do I enroll in the City of Burbank Aggregation Program?
The City of Burbank Aggregation Program is an opt-out program. That means that there
is nothing you need to do to enroll. You will automatically be included in the aggregation

program, unless you choose not to participate and opt-out.

Qualifying City of Burbank residents who previously opted-out of the program, recently
moved to the City of Burbank community, or are receiving service from another supplier
may still enroll in the program. Click the Enroll button below to enroll today through our
quick, easy enrollment process or call us at 312-260-0885. Please have your utility
account number for enrollments.
Is there a Green Energy option under the City of Burbank Aggregation
Program?
For eligible customers interested in 100% renewable energy, Eligo is proud to provide a
clean energy sources option. Through this program, 100% of your electricity supply
requirements will come from green energy. Click here to enroll in this program or call
Eligo at 312-260-0885.
Do I have to participate in the City of Burbank Aggregation Program if I do
not want to?
No. Although the City of Burbank Aggregation Program is designed to provide savings
for you, residents and small businesses that do not want to participate can opt-out
without penalty. To opt-out, you just need to return the opt-out form attached to the
opt-out letter you received.
If I am automatically enrolled in the program now, can I leave the program
at any time?
If you do not wish to participate in the electricity supply savings, return your opt-out
card. After the opt-out period, you may rescind your agreement without penalty up to 10
calendar days after ComEd processes the enrollment request. After the 10-day rescission
period, early termination fees (ETFs) may apply. Please see your Terms & Conditions for
details.
Can I enroll later if I opt-out now?

You may request to join the program online at

http://www.eligoenergy.com/cities/il/burbank or call 312-260-0885 for enrollment
information. You may also visit www.eligoenergy.com for other rate plan options.
Program terms and conditions may differ from the aggregation program.
I already have electric service with this supplier at a different rate. How can
I join the Aggregation Program to get this new, lower rate?
Enroll online at http://www.eligoenergy.com/cities/il/burbank or call 312-260-0885 for
information about how to switch to the more favorable rate negotiated on your behalf by
the City of Burbank.
Who shall I call if there is an outage or issues with my electricity bill?
ComEd will remain responsible for the delivery of the electricity. All service and billing
questions will continue to be directed to ComEd. To reach ComEd, please call (800)
334-7661.
I'm on ComEd's budget billing plan. Will that change?
No, you can stay on the budget billing plan.
Can I still have my payment automatically deducted from my checking
account as I do now?
Yes. The way you pay your ComEd bill will not change.
Will someone come to my home or call to sign me up?
No one from Eligo Energy or the City of Burbank will ever visit your home to sign you
up, or call you to enroll. If someone calls or visits your home, that person is not from the
Government Aggregation program.
What is the downside of the program?
Residents of municipalities that enrolled in aggregation programs over the last three
years in the State of Illinois are reporting no negative issues and are generally pleased

with the reduced rates on their electric bills and rate stability. Deregulation of energy in
Illinois has resulted in downward pressure on prices across the State.