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CU 1:

HY TRNH BY QUAN IM CA ANH/CH V


KHI NIM CHT LNG

QU TRNH HNH THNH CHT LNG: L QU


TRNH P NG NHU CU TO RA S CHNH
LCH V CHT LNG SN PHM.

Sn
phm

Tha mn
nhu cu
x hi

Nhu cu
x hi

Sn phm

Sn
phm

Cc yu t nh
hng n cht
lng sn phm
Nhm yu t
bn ngoi t
chc

Nhm yu t
bn trong t
chc

NHM YU T BN NGOI T CHC (V M)

Nhu cu ca nn kinh t
S pht trin ca khoa hc, cng ngh
S pht trin ca khoa hc cng ngh

NHM YU T BN TRONG T CHC (VI M)


Phng
php

Nguyn vt
liu

My mc
thit b

Con ngi

Cht
lng
sn phm

Cc yu t
khc

CHI PH CHO CHT LNG


Tng CP
kim sot
cht lng

CP kim
sot

CP phng
nga

CP sai hng

CP thm
nh

CP sai hng
bn ngoi

CP sai hng
bn trong

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