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PH LC 04

NGN HNG TMCP U T V PHT TRIN VIT NAM

M T CNG VIC CA CC V TR TUYN DNG

STT
I

V TR TUYN DNG

M T CNG VIC CHNH

MN THI NGHIP V

CHUYN VIN NGHIP V

Chuyn vin Quan h khch hng

Chuyn vin Qun l ri ro

Chuyn vin Qun tr tn dng

- Tham gia thc hin cc chng trnh Marketing ca BIDV, Chi nhnh i vi khch hng;
- Tham gia thu thp thng tin v cc i th cnh tranh;
- Tm kim, la chn i tng khch hng mc tiu;
- Tip cn v xy dng mi quan h vi khch hng nhm tip th, thu ht khch hng s dng
cc sn phm dch v ca BIDV;
- Tm hiu nhu cu ca khch hng; t vn cho khch hng la chn, s dng hp l cc sn
phm, dch v ca BIDV; m phn vi khch hng v cc iu kin lin quan n qu trnh cung
cp cc sn phm, dch v (nu cn);
- Tip nhn nhu cu ca khch hng v tt c cc sn phm, dch v ca BIDV; xut cp c
thm quyn quyt nh vic p ng nhu cu khch hng theo quy trnh, quy nh.
- Duy tr mi quan h vi khch hng, thc hin chm sc khch hng theo quy nh v chnh
sch ca BIDV.
- Phn tch ton din cc h s, xut tn dng/ xut u t ca khch hng; r sot, nh gi
ri ro tn dng/u t mt cch c lp; Lp bo co thm nh ri ro v trnh cp c thm quyn
ph duyt.
- Trin khai thc hin cc chnh sch, quy nh ca BIDV v H thng qun l cht lng
(HTQLCL), qun l ri ro tc nghip v cng tc phng chng ra tin ca Chi nhnh
- Phn tch, nh gi, o lng, kim sot ri ro, xut cc bin php x l v thc hin bo
co.
Tip nhn v kim tra tnh y ca h s tn dng; lp t trnh gii ngn, pht hnh bo lnh,
iu chnh tn dng; bo co trnh cp c thm quyn ph duyt.

Ti chnh Tn dng

Ti chnh Tn dng

Ti chnh Tn dng

STT

V TR TUYN DNG

M T CNG VIC CHNH

MN THI NGHIP V

Giao dch vin

- Thc hin cc giao dch bn sn phm/dch v ca ngn hng cho khch hng ti quy giao dch.
- Thc hin cng tc phng chng ra tin i vi cc giao dch pht sinh. pht hin, bo co v
x l kp thi cc giao dch c du hiu ng ng.
- Thc hin marketing/bn cc sn phm dch v ca ngn hng ti quy giao dch. u mi tp
K ton, thanh ton trong
hp cc kin phn hi ca khch hng, bo co v c xut ci tin p ng s hi lng ca
nc
khch hng.
- u mi ng gp cc kin ci tin, sa i quy trnh, quy nh cc nghip v c lin
quan.
- H tr Lnh o Phng trong vic xy dng chng trnh, k hoch cng tc.

Chuyn vin CNTT

- Trc Tip Thc hin qun tr, vn hnh, trin khai cc h thng cng ngh thng tin phc v
hot ng ca Chi nhnh theo phn cng ca cp c thm quyn.
- Trc k thut, x l s c, bo tr h thng my mc thit b v cc chng trnh phn mm theo
k hoch v phn cng ca cp c thm quyn.

II

NHN VIN NGHIP V

Giao dch vin

Cng ngh thng tin

- Thc hin cc giao dch bn sn phm/dch v ca ngn hng cho khch hng ti quy giao dch.
- Thc hin cng tc phng chng ra tin i vi cc giao dch pht sinh. pht hin, bo co v
x l kp thi cc giao dch c du hiu ng ng.
K ton, thanh ton trong
- Thc hin marketing/bn cc sn phm dch v ca ngn hng ti quy giao dch. Tip thu
nc
kin phn hi ca khch hng phn nh vi lnh o hoc c cc xut ci tin p ng
s hi lng ca khch hng.

STT

V TR TUYN DNG

NV Quan h Khch hng

NV Qun l thng tin khch hng

Cn s Lao ng - Tin lng

Kim ngn

M T CNG VIC CHNH

MN THI NGHIP V

- Tham gia thc hin cc chng trnh Marketing ca BIDV, Chi nhnh i vi khch hng c
nhn;
- Tm kim, la chn i tng khch hng mc tiu;
- Tip cn v xy dng mi quan h vi khch hng nhm tip th, thu ht khch hng s dng
cc sn phm dch v ca BIDV;
- Tm hiu nhu cu ca khch hng; t vn cho khch hng la chn, s dng hp l cc sn
phm, dch v ca BIDV; ph hp vi Chuyn vin cp 7 m phn vi khch hng v cc iu
kin lin quan n qu trnh cung cp cc sn phm, dch v (nu cn);
- Tip nhn nhu cu ca khch hng v tt c cc sn phm, dch v ca BIDV; xut cp c
thm quyn (di s hng dn ca chuyn vin cp 7) quyt nh vic p ng nhu cu khch
hng theo quy trnh, quy nh.
- Duy tr mi quan h vi khch hng, thc hin chm sc khch hng theo quy nh v chnh
sch ngn hng bn l ca BIDV.

Ti chnh Tn dng

Tip nhn h s khch hng v thc hin qut ch k, mu du ca khch hng vo chng trnh
SVS; thc hin chnh sa, b sung, hon thin thng tin khch hng trnh cp c thm quyn ph
duyt v lu tr h s thng tin khch hng theo quy nh.
- Trc tip theo di ngy cng, ngh php, ngh b, ngh ch , lm thm gi ca cn b lm c
s phn phi tin lng v cc khon thu nhp khc.
- Theo di vic xp lng, nng lng, chuyn ngch lng i vi cn b trong Chi nhnh.
- Theo di thi hn hp ng lao ng ca cn b.
- Theo di cc cng vic lin quan n thc hin ngha v bo him x hi, bo him y t, v cc
loi bo him khc ca cn b.
- Lp cc bo co thng k lin quan n cng tc t chc cn b theo nhim v c phn cng
v quy nh ca BIDV.
H tr vic cp nht v khai thc h s cn b trn chng trnh qun l nhn s, chng trnh
tnh lng.
- Kim m, chn lc, ng gi, bc xp, vn chuyn tin mt, ti sn qu, giy t c gi.
- Kim m, giao nhn tin ca khch hng (nu c).
- Thu/chi tin mt lu ng ti nh v ti a ch n v ca khch hng (nu c).
- Np tin v Ngn hng nh nc/ Rt t Ngn hng nh nc v nhp qu.
- Thc hin tip qu ATM v kim qu ATM hng ngy (nu c).

Ti chnh Tn dng

Qun tr nhn s

Kim ngn

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