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N u d c h v t r n g t h i s t o p v o s e r v ic e s . m s c s t
L u t r b o c o t i: C : \ S t o r a g e R e p o r t s \ S c h e d u le d
N u d c h v t r n g t h i s t o p v o s e r v ic e s . m s c s t a r t s e r v ic e , n u c l i c t h
T h c h i n n g b b n g t a y
N u d c h v t r n g t h i s t o p v o s e r v ic e s . m s c s t
N u c l i x y r a k h n g n g b c c t h d o F ir e w a ll, t h i u q u y n t r u y c p

N u s e r v e r k h n g c t r l i t c l d c h v S M T P a n g n g n g h o
N u d c h v n g n g h o t n g , t h c c t h n g b o b i n n g s d s k h n g g i
T M l a iml k a h i l kn hg gn g i n h nc c n c h ib u i nm g d u a y e mn on nh l n n: dc oh k nh ga i t b d o c s h a iv ai n c oh m n i nh g n c , d vo sn e
N u t l v t q u 3 0 % l N i t u h d l c p h t v c t rc ln o g g t h i x se tm o p n vg u o y s ne r n v hi c e n s . m s c s t
N u c l i x y r a k h n g n g b c c t h d o F ire w a ll, t h i u q u y n t r u y c p

N u s e r v e r k h n g c t r l i t c l d c h v h t t p , h t t p s a n g n g n g h o t n g , n g i
N u d c h v t r n g t h i s t o p v a o s e r v ic e s . m s c s t a r t s e r v ic e . M
N u d c h v t r n g t h i s t o p v o s e r v ic e s . m s c s t
N u c l i x y r a k h n g n g b c c t h d o F ire w a ll, t h i u q u y n t r u y c p

N u d c h v n g n g h o t n g , t h c c t h n g b o b i n n g s d s k h n g g i
N u d c h v n g n g h o t n g , t h c c t h n g b o b i n n g s d s k h n g g i
T M l a iml k a h i l kn hg gn g i n h nc c K h n ic h k bi h u i n mn g g d qu a uy e e mnr y on nh l n cn : dc oh c hk n h vg a i t tb d ot r c os h na gvi L Aia n N cc :oh m n i nh g n c , d vo sn e
N u t l v t q u 3 0 %- KT l i i ml t h 3t r0l a % p k lt t i cn c in mc k il o n mg g Lt rA a xN el m i l o n g g s ue yr v xen e r mn h p nh a i t c c
N u s e r v e r k h n g c t r l i t c l d c h v h t t p , h t t p s a n g n g n g h o t n g , n g i q u n t r k i m t r a l i l i t n
N u d c -h K v i m t t r r a n s g e tv h e r i c s t o c p h v p o n hs e rn v idc e c sh . mv s cq u a cs t ac r it n st ee rr fv a i cc ee
- P hN i u h d p c hv v i I N F t xr nc g t nh h i F s W t o cp v c h o sn e hr va i yc e k s h . m n s g c s t
N u c l i x y r a k h n g n g b c c t h d o F ir e w a ll, t h i u q u y n t r u y c p
K h i t n g o i k h n g q u e r y n a c h In t e r n e t c a s e r v e r :
N u s e r v e r k h n g c t r l i - t K ic ml dt r ac h s ev r v eh rt t kp , t h nt t p i s a nc g r a n gi n t ne gr n he ot t n g , n g i
N u d c h v - K i t mr nt rg a t sh e r ie s r t co p cv ha o p s ne hr v i cn e d s . cm h s v c q u sa t ai n r tt e s r ef a r vc ie c e I n . t Me r
N u k h n g r e s o lv e c a c h h o m e . p g b a n k . c o m . v n t h s k h n g m
- P hN i u h d p c hv v i I N F t kr i n m g tt hr a i s t o np g v t r o u ys e nr v, i c e cs . Fm W s ct r n c s t c
N u c l i x y r a k h n g n g b c c t h d o F ire w a ll, t h i u q u y n t r u y c p

12

Xuyentv Xuyentv
Xuyentv KHANH NQ

dch
v

Monitor

Server name

Service group

Debitapp

Card system monitoring

Total bytes received

Total bytes sent

#trans on POS_x_KHAMTH
#trans on POS_x_PXL
#trans on POS_1_DANANG

#trans from Epurse

#trans from FCC Gateway

#trans on BANKNETVN

Socket error watchdog

Processes

Epurseapp

Switch channel

chanel, watchdog, java, srvxface

Epurse process counter

Transaction success rate (%)

Worker processes in use

Average upload txn. Time

Average topup/activate time
Average MSC verification

Number of CMS clients connected

Transactions
Transactions
Transactions
Transactions
Transactions

Processes

Gatewayapp

Switch channel

on
on
on
on
on

EFTPOSKT01
EFTPOSKT02,
EFTPOSSG01,
EFTPOSSG02,
EFTPOSDN01

raPlain, raSecure, raMon,

dispatcher, hsmProxy, postProxy,
batchRunner, application

Way4 completed rate (%)

Average rsp time for requests from

way4

ebanking completed rate (%)

Average rsp time for requests from

ebanking

successful rate (%) by tranproc

Worker threads in use

Switch process counter

SMS Gateway watchdog

SMS Gateway Warning

FCC1, FCC2

Clustering
ccsd, cman_comms, cman_serviced,
gfs_scand, gfs_logd, fenced,
clurgmrd

Opmn

httpd, Webcache, OC4J

frmweb

DB01 & DB02

Clustering
02net, o2hb-4D4E23057D, crsd.bin,
ocssd.bin, ocfs2dc,
ocfs2_wq, ons

Processes
Datawarehouse

oracle

Processes
HOMEBANKING

oracle

pgbank.vn

SMTP Monitor

Auto send mail service

Mdaemon service

Mdaemon SMTP incoming errors

Mdaemon SMTP outgoing errors

SMTP send to GMAIL error rate

SMTP send to YAHOO! error rate
SMTP send to PETROLIMEX error rate

http_ssl, http_port

IIS

www

Time

Windows Time

Net Time

Public DNS

HOMESTB

DNS services

Homebanking Standby

http_ssl, http_port_monitor
IIS
www

Port redirect
Time

Windows Time

Net Time

INTERNAL-WEB
http_ssl,http_port_monitor

IIS
www

Time

Windows Time

Net Time

PGMAIL

pgbank.com.vn
Mail server

SMTP Monitor

Mdaemon service

Mdaemon SMTP incoming errors

Mdaemon SMTP outgoing errors

Time

Windows Time

Net Time

WEB

www.pgbank.com.vn

http_port_monitor
IIS

www

Connect database

Time

Windows Time

Net Time

FILESERVER
FSRM

File Server Resource Manager

Schedule Reports

DFS

Distributed File System, File

Replication Service
Compare 02 servers: FILESERVER v
SERVERSAIGON

Window Time Server

Windows Time

Net Time
PGBANK-DC1
Certifcation Authority

Certificate service

http_port, www

Trend Micro

IIS

OfficeScan
OfficeScan
OfficeScan
OfficeScan
OfficeScan
Server VSS

Master
Master
Master
Master
Master
Writer

WSUS

Update Service

Window Time Server

Windows Time

service,
NT Firewall,
NT Listener,
Proxy,
Realtime, SQL

Net Time

CITAD

14 Server

http_port
IIS
www
PGEDOC

http_ssl, http_port_monitor
IIS
www

SQL server 2005

SQl server:Buferr cache, page

read/sec, page write/sec,
sql_server_process,
sql_server_port, Latch_waits,
Full_scans

REPORTAPP

http_ssl, http_port_monitor
IIS

www

Bussiness Object

Apache Tomcat, Central Management,

Connection, Crystal Reports Cache,
Crystal Reports Job, Crystal
Reports Page, Desktop Intelligence
Cache, Desktop Intelligence Job,
Desktop Intelligence Report,
Destination Job, Event, Input File
Repository, List of Values Job,
Output File Repository, Program
Job, Web Intelligence Report
Server, Web Intelligence Job
Server, Report Application Server

Time

Windows Time

Net Time /querysntp

PGRSA

RSA

RSA Authentication Manager, RSA

Authentication Manager
Administration Server, RSA
Authentication Manager Database
Instance, RSA Authentication
Manager Database Listener, RSA
Authentication Manager Database
Server, RSA Authentication Manager
Node Manager, RSA Authentication
Manager Operation Console

Schedule export database

Time

Windows Time

Net Time

DNS (root)

DNS2_Public (DNS
services))

number of zones: 4
debug level: 0
xfers running: 0
xfers deferred: 0
soa queries in progress: 0
query logging is OFF
recursive clients: 0/1000
tcp clients: 0/100
server is up and running
named (pid 18210) is running

/etc/named.conf
/var/named/pgbank.com.vn.hosts
/var/named/pgbank.vn.hosts
/var/named/24.30.123.hosts
/var/named/240.70.118.hosts
All Server

OS Status
CPU, RAM

Hardware

HDD

NIC

Description
Tng s byte nhn c t tt c cc
channel tnh t thi im khi to log
fle (3h sng). Tnh c bng cch
grep "Received New" history.*
message.log.
Tng s byte gi i cc channel tnh t
thi im khi to log fle (3h sng).
Tnh c bng cch grep -h -A 1
"MESSAGE SENT" history.*
message.log|grep PCI

S lng giao dch th debit gi ti cc

channel tnh t thi im 3h sng. Gi
tr x tng ng vi line E1 trn NCC ti
3 min (DC:2, SG:2, N:1). grep
"Received New" history.*
message.log|grep $channel"

S lng giao dch online gi t epurse

host sang debit host (kim tra Merchant
card, kch hot th, Topup tin, chuyn
khon) tnh t thi im 3h sng. grep
"Received New" history.*
message.log|grep EPURSE"
S lng giao dch nhn c t
Gateway corebanking
S lng giao dch nhn c t
banknetvn

y l mt li nghim trng ca h
thng. Khi li ny xy ra, h thng s
khng th tip nhn c giao dch t
bt k knh no. Pht hin s kin ny
trong message.log bng mu Error =
98 xut hin lin tc
y l cc dch v c khi to cho h
thng way4 hot ng.

S lng process phc v cho h thng

th prepaid. Khi h thng hot ng
bnh thng phi c 115 processes
running (3 ra (resource adapters). 2
dispatchers. 9 proxies. 1
batchRunner. 100 applications)

T l % giao dch thnh cng trn

epurse. Tnh ton gi tr ny bng cch
phn tch cc fle log *MAIN*.dmp. So
snh s lng <request> v
<response>. Giao dch thnh cng c
<ErrCode>0</ErrCode>

S lng application thc s c x l

giao dch. Tnh ton gi tr ny bng
cch xem cc fle *EPURSE*.log, nhng
fle no c date time thay i trong 10
pht k t gi hin ti tc l application
c tip nhn giao dch
Thi gian x l giao dch trung bnh ca
1 giao dch (bn hng offline upload v
h thng, np tin kch hot th, kim
tra th i l ). Grep tng ng cc m
giao dch t fle log *POS*.log
S lng my PC chy ng dng epurse
ang kt ni vo h thng. Tnh ton
gi tr ny bng lnh netstat -a|grep
8819|grep ESTABLISHED

S lng giao dch gi ti t cc NCC

tng ng (DC:2, SG:2, N:1)

y l cc dch v c khi to cho h

thng th Epurse hot ng.

T l % giao dch thnh cng gi ti t

gateway t Way4 debitapp. Gi tr tnh
c bng cch tm kim cc cm t
"TOTAL TRANSACTION TIME USAGE" v
"POST RECEIVE MESSAGE" trong fle
/export/home/swhost/log/way4.log

Thi gian x l giao dch trung bnh tip

nhn t Way4. Gi tr tnh c bng
cch tm kim cc cm t "TOTAL
TRANSACTION TIME USAGE" v "POST
RECEIVE MESSAGE" trong fle
/export/home/swhost/log/way4.log

T l % giao dch thnh cng gi ti t

ebanking . Gi tr tnh c bng cch
tm kim cc cm t "TOTAL
TRANSACTION TIME USAGE" v "POST
RECEIVE MESSAGE" trong fle
/export/home/swhost/log/ebanking.log

Thi gian x l giao dch trung bnh tip

nhn t ebanking. Gi tr tnh c
bng cch tm kim cc cm t "TOTAL
TRANSACTION TIME USAGE" v "POST
RECEIVE MESSAGE" trong fle
/export/home/swhost/log/ebanking.log
T l giao dch x l thnh cng bi cc
worker processes. Tnh ton bng cch
tm mu response err_code= trong
fle
/export/home/swhost/log/tranproc*.log
S lng tranproc ang thc s hot
ng trong 10 pht gn nht. Tnh ton
da trn thi gian sinh ra log fle
tranproc*.log
S lng process ang hot ng trn
gateway. 10 tranprocs. 3 routes. 1
mainproc. 1 switchproc. 1 rsa

Li ny lin quan n bn Telco t chi

giao dch gi t SMS gateway. Li xut
hin khi trong log fle
/export/home/sms/runtime/vtn_viettel/tr
x/log/bbox.log xut hin cm t SMSC
rejected login

Tin trnh ny c b xung thm cho

SMS Gateway watchdog b b qua trong
mt thi gian nht nh (3 pht). Khi
SMS Gateway watchdog bo down m
b b qua 3 pht khng x l th SMS
Gateway watchdog s thng bo l
UP. Do SMS Gateway Warning s
c b sung cnh bo thm cho
ngi qun tr.
Li ny lin quan n bn Telco t chi
giao dch gi t SMS gateway. Li xut
hin khi trong log fle
/export/home/sms/runtime/vtn_viettel/tr
x/log/bbox.log xut hin cm t
reconnecting or no router

Nu mt trong cc dch v ny cht th

cluster gia fcc1, fcc2 c vn
y l dch v form web corebanking.
Li ny thng rt t khi xut hin.

TRng hp process ny bo down th

thng l khng c active
bi ngi dng. Trong trng hp mn
hnh thng bo critical th phi xem
li tin trnh ny trn my ch

Nu mt trong cc dch v ny cht th

cluster gia db01 & db02 c vn .
Trong trng hp mn hnh thng bo
critical th phi xem li tin trnh ny
trn my ch

Trong trng hp mn hnh thng bo

critical th phi xem li tin trnh ny
trn my ch
Theo di hot ng trn PORT 25 ca
mail server. Solawinds s m SMTP
session v gi lnh QUIT ti server
kim tra
Kim tra service name "SendMail" ang
trng thi Started hay khng. S
dng WMI kim tra service
Kim tra dch v "Mdaemon" trng
thi Started hay khng. S dng WMI

S li xut hin khi mdaemon nhn

email n t dch v Auto-Send mail v
dch v gi OTP SMS t web server
m s li xut hin trong fle
c:\mdaemon\logs\MDaemonyyyymmdd-SMTP-(in).log bng cc cm
t EHLO v Error xut hin

S SMTP session b li trn tng s

SMTP Session gi ti cc email server
bn ngoi PG BANK.
m
lili
xut
thng
cc
m s
t l
khihin
gi ti
cc qua
domain
cm
t
"SMTP
session
terminated"
@gmail.com.* @yahoo.com.* v v
"SMTP
session successful"
@petrolimex.com.vn.
Phn tch log
MDaemon-yyyymmdd-SMTP-(out).log
theo tng session ca tng Rcpt to:
tng ng, sau m s "SMTP
session terminated" tnh t l li
theo di hot ng trn port 443 v
port 80. Solawinds s m http, http ssl
sesion v gi lnh quit ti server
kim tra

Tip nhn cc yu cu ca ngi dng

truy cp vo dch v internet_banking,
website pgbank. Kim tra trng thi ca
dch v ang started hay stop
Kim tra cc dch v started

Kim tra tnh ng b time ca server,

trong cmd g net time nu ng b
time thnh cng s hin thng bo
"successfully", nu c li xy ra s hin
thng bo "error".
Kim tra dch v DNS ang hot ng
p ng cho c bn trong ln bn ngoi
s dng nslookup, bn trong tr dns v
server DNS v query bn ghi A
home.pgbank.com.vn tr v ng a
ch. Bn ngoi, tr DNS v server
8.8.8.8 v query tng t A s tr v
ng a ch.

theo di hot ng trn port 443 v

port 80. Solawinds s m http, http ssl
sesion v gi lnh quit ti server
kim tra
Tip nhn cc yu cu ca ngi dng
truy cp vo dch v internet_banking,
website pgbank. Kim tra trng thi ca
dch v ang started hay stop
Tip nhn thng tin port 80 v forward
ti home.pgbank.com.vn cng 443
Kim tra cc dch v started
Kim tra tnh ng b time ca server,
trong cmd g net time nu ng b
time thnh cng s hin thng bo
"successfully", nu c li xy ra s hin
thng bo "error".
theo di hot ng trn port 443 v
port 80. Solawinds s m http, http ssl
sesion v gi lnh quit ti server
kim tra
Tip nhn cc yu cu ca ngi dng
truy cp vo dch v internet_banking,
website pgbank. Trong ni b pgbank.
Kim tra trng thi ca dch v ang
started hay stop
Kim tra cc dch v started

Kim tra tnh ng b time ca server,

trong cmd g net time nu ng b
time thnh cng s hin thng bo
"successfully", nu c li xy ra s hin
thng bo "error".
Theo di hot ng trn PORT 25 ca
mail server. Solawinds s m SMTP
session v gi lnh QUIT ti server
S
li tra
xut hin khi mdaemon nhn
kim
email n t dch v Auto-Send mail v
Kim
tragi
dch
vSMS
"Mdaemon"
trng
dch v
OTP
t web server
thi
Started
hay
khng.
S
dng
m s li xut hin trong fle WMI
c:\mdaemon\logs\MDaemonS SMTP session b li trn tng s
yyyymmdd-SMTP-(in).log
bng cc
cm
SMTP Session gi ti cc email
server
t EHLO
Error
xut hin
bn
ngoiv
PG
BANK.
m s li xut hin thng qua cc
cm t "SMTP session terminated" v
"SMTP session successful"
Kim tra cc dch v started
Kim tra tnh ng b time ca server,
trong cmd g net time nu ng b
time thnh cng s hin thng bo
"successfully", nu c li xy ra s hin
thng bo "error".

Theo di hot ng trn port 80.

Solawinds s m http sesion v gi lnh
quit ti server kim tra

Tip nhn cc yu cu ca ngi dng

truy cp vo dch v web pgbank
Kim tra kt ni ti Sql server s dng
lnh: osql -S PGSQLDB -U pgview
(kt ni thnh cng th s hin yu cu
nhp mt khu ca pgview)

Kim tra kt ni ti Datawarehouse s

dng lnh tnsping whdb nu thnh
cng s hin thng bo OK
Kim tra cc dch v started

Kim tra tnh ng b time ca server,

trong cmd g net time nu ng b
time thnh cng s hin thng bo
"successfully", nu c li xy ra s hin
thng bo "error".

Kim tra cc dch v started

Thc hin to bo co vo lc 21:00
th 6 hng tun
Kim tra cc dch v started,lit k cc
namespace server 14 chi nhnh.
So snh dung lng v last modifed
time
Kim tra cc dch v started
Kim tra tnh ng b time ca server,
trong cmd g net time nu ng b
time thnh cng s hin thng bo
"successfully", nu c li xy ra s hin
thng bo "error".
To, qun l v loi b cc certifcate
X.509
Theo di hot ng trn PORT 80,
Solawinds s m http session v gi
lnh ti server CA kim tra.- Kim
tra tin trnh ca Application Pool
(w3wp.exe) c chim ti nguyn qu
ln gy nh hng ti dch v
- Browse trc tip trn IIS Manager
Console
- Kim tra vic website ch
anonymous access

Kim tra port http 8080 v https 4343,

c s dng qun tr qua console.
Gi lnh n kim tra

Kim tra cc dch v started

Kim tra cc bn update trong mc

Security updates, Critical
updates,Service packs trong console
ca WSUS ph duyt cho php cac
client Update em d c ph duyt
cha.

Kim tra cc dch v started

Kim tra tnh ng b time ca server,
trong cmd g net time nu ng b
time thnh cng s hin thng bo
"successfully", nu c li xy ra s hin
thng bo "error".

Theo di hot ng trn port 80.

Solawinds s m http sesion v gi lnh
quit ti server kim tra
Cung cp dch v web qua port 80 phc
v cho mng thanh ton in t lin
ngn hng CITAD
theo di hot ng trn port 443 v
port 80. Solawinds s m http, http ssl
sesion v gi lnh quit ti server
kim tra
Cung cp dch v web cho ng dng
share point

Kim tra kt ni ti Sql server s dng

lnh: osql -S PGSQLDB -U pgview
(kt ni thnh cng th s hin yu cu
nhp mt khu ca pgview)

theo di hot ng trn port 443 v

port 80. Solawinds s m http, http ssl
sesion v gi lnh quit ti server
kim tra
Cung cp dch v web qua port 80 phc
v cc report

Kim tra cc dch v started

Kim tra cc dch v started

Kim tra tnh ng b time ca server,
trong cmd g net time nu ng b
time thnh cng s hin thng bo
"successfully", nu c li xy ra s hin
thng bo "error".

Kim tra trng thi hot ng ca cc

dch v c bn trong RSA,nu mt trong
cc dch v khng hot ng th Users
bn ngoi khng th xc thc vi h
thng thc hin giao dch.

Kim tra qu trnh backup RSA DB c

thnh cng khng vo C:/rsa_dab-bk
xem log
IMS_DB_BACKUP_yyyymmdd*.log nu
thnh cng s hin "successfully
completed"
Kim tra cc dch v started
Kim tra tnh ng b time ca server,
trong cmd g net time nu ng b
time thnh cng s hin thng bo
"successfully", nu c li xy ra s hin
thng bo "error".

Kim tra cc process xem c s

lng v ang hot ng khng.

Kim tra performance CPU, RAM ca

cc server
Kim tra dung lng cng

Nu xc nh mt kt ni mng, cn
kim tra do NIC hay do ng truyn

Action when failure

Khi s bytes nhn c rt thp chng t khng c hot ng g t cc NCC gi vo

host. Kh nng host died hoc NCC hng. Gi cho ngi qun tr Debit app hoc gi
cho ngi qun tr NCC

Khi s bytes gi i rt thp chng t khng c hot ng g trn h thng th. Kh

nng host died . Gi cho ngi qun tr Debit app. Nu thi gian t 3h n 6h sng c
cnh bo th c th do thi gian thp im ca h thng khng c giao dch

Nu s lng giao dch thp bt thng trn 1 knh no so vi cc knh khc chng
t h thng NCC hoc ng truyn E1 tng ng c vn . Nu tt c cng thp th
phi xem li debit host. Nu s lng cao (vi ngn giao dch/ngy/knh) cn khuyn
co ti cp qun l xem xt nng cp h thng sm

Thng thng s lng request khong 5000-10000/ngy. Nu qu thp cn bo cho

ngi c trch nhim kim tra epurse host. Nu qu cao cn khuyn co cp qun l
v nng lc x l ca h thng
Nu qu thp kim tra li vi ngi qun tr gateway hoc core banking. C th
corebanking ang chy chm hoc b treo
Nu qu thp kim tra li ng truyn ni sang banknetvn hoc c th server
banknet c vn

Gi cho ngi qun tr debitapp, khi ng li my ch v dng Jconsole start li cc

knh dch v, hoc chuyn i ngay h thng sang my ch d phng cardhotstb
Nu mt trong cc process ny down hoc s lng chanel khng th phi tin hnh
khi ng li dch v ngay hoc phi khi ng li my ch. Gi cho ngi qun tr
Debitapp.

Khi cht 1-2 application h thng vn lm vic bnh thng, nhng phi khuyn co
cho ngi qun l xem xt nguyn nhn v khi ng li h thng vo lc thch hp.
Nu cht nhiu process l h thng gp vn ln, phi gi i tc x l ngay

trn 90% giao dch thnh cng l t l bnh thng. 10% khng thnh cng l cc
nguyn nhn khch quan (sai PIN, khng s d). Nu t l thp bt thng (70%)
cn xem li li pha my ch

Mc d h thng c confg ti 100 application running, nhng thi im cao im

cng ch c 3-4 application hot ng. Nu trn 10 application hot ng tc l h
thng th ang hot ng c hiu qu tt. Nhng nu ti 50 application hot ng phi
khuyn co ti cp qun l xem xt thay i cu hnh ph hp.

H thng hot ng tt khi thi gian x l giao dch di 5 giy. Tr giao dch upload c
th ko di ti 1-2 pht (do upload nhiu giao dch trong 1 request). Nu nhng
ngng ny t mc cao tc l h thng my ch ang chy chm bt thng. C th
phi xem xt c database, core banking, debit, epurse... xem chm u

Khi h thng hot ng bnh thng hng ngy c t 50-100 my kt ni vo h thng.

Nu s lng my kt ni ln, phi sa li cu hnh app.conf tng s lng
application phc v

Nu s lng giao dch thp bt thng trn mt knh no , kh nng l thit b NCC
c vn , hoc POSProxy listen trn port b cht. Kim tra li vi ngi ph
trch network xem NCC hot ng bnh thng hay khng

Nu mt trong cc process ny down th phi tin hnh khi ng li dch v ngay . Gi

cho ngi qun tr Epurse.

90% giao dch thnh cng l trng thi bnh thng, 10% giao dch tht bi c th do
nguyn nhn khch quan (ti khon khng s d, b phong ta)

Di 1 giy l h thng hot ng bnh thng. Nu trn 2 giy cn x l gp. Kh

nng database chm bt thng

90% giao dch thnh cng l trng thi bnh thng, 10% giao dch tht bi c th do
nguyn nhn khch quan (ti khon khng s d, b phong ta)

Di 1 giy l h thng hot ng bnh thng. Nu trn 2 giy cn x l gp. Kh

nng database chm bt thng

Trn 80% giao dch thnh cng l trng thi bnh thng. Nu thp hn phi gi cho
ngi qun tr kim tra xem corebanking hoc DB c vn g khng. S lng giao
dch i qua tranproc mi ngy trn 1000 giao dch

Di 5 workers ang hot ng l h thng ngng bnh thng. Trn 5 worker hot
ng c 2 kh nng: DB b chm hoc s lng giao dch ang tng vt.

Nu c 16 process ang hot ng l bnh thng, t nht 1 process cht cn gi cho

ngi qun l restart li gateway

Khi ng li gateway ngay lp tc

Check li smsgw xem dch v cn hot ng khng. Nu khng phi khi ng li ngay
lp tc.

Kim tra xem vng shared disk: OCFS trn SAN cn truy cp c khng. Nu khng
khc phc c ngay th phi a vng OCFS v local trn FCC1 or FCC2. Sau tin
hnh chy mt node

Nu li ny xut hin. Khi to li ngay v kim tra xc nhn t pha ngi dng.

Kim tra tin trnh ny trn my ch v query gt bt v reduce swap cho h thng.

Kim tra xem vng shared disk: OCFS trn SAN cn truy cp c khng. ASM trn SAN
c li g khng???.

Kim tra tin trnh ny trn my ch v query gt bt v reduce swap cho h thng.

Kim tra tin trnh ny trn my ch v query gt bt v reduce swap cho h thng.

Nu server khng c tr li tc l dch v SMTP ang ngng hot ng, ngi qun tr
kim tra li Mdaemon
Nu dch v ngng hot ng, th cc thng bo bin ng s d s khng gi c ti
khch hng. Khi ng li dch v v bo cho i Dev bit kim tra l do service t
ngng hot ng
Nu dch v ngng hot ng, th cc thng bo bin ng s d s khng gi c ti
khch hng. Khi ng li dch v v bo cho i Dev bit kim tra l do service t
ngng hot ng

T l mail khng nhn c bi mdaemon ln chng t dch v incoming c vn .

Kim tra li chi tit trn mdaemon log MDaemon-yyyymmdd-SMTP-(in).log tm
nguyn nhn chi tit.

Mail khng gi c c nhiu nguyn nhn: do khai bo sai a ch nhn, do server ca

i tc tt. Cng c th nguyn nhn ch quan t pha PG BANK nh network error,
DNS
Nu t l vt qu 30% li th lp tc c log xem nguyn nhn
T l 30% li cn kim tra li log xem pha i tc c chn g khng

Nu server khng c tr li tc l dch v http,https ang ngng hot ng, ngi qun
tr kim tra li li tnh trng dch v, kh nng p ng ca dch v, kt hp s dng
telnet, nslookup kim tra port 80.Kim tra tin trnh ca Application Pool (w3wp.exe)
c chim ti nguyn qu ln gy nh hng ti dch v

Nu dch v trng thi stop vo services.msc start service kim tra log tm
nguyn nhn services b stop
Nu dch v trng thi stop vo services.msc start service

Nu c li xy ra khng ng b c c th do Firewall,thiu quyn truy cp hoc do

vn replication.S dng net time /set hoc net time \\pgbank-dc1 thit lp.

Khi khng query c dch v t trong LAN:

- Kim tra kt ni mng LAN n server
- Kim tra sever c chp nhn dch v qua cc interface ca server
- Phi hp vi INF xc nh FW c chn hay khng
Khi t ngoi khng query n a ch Internet ca server:
- Kim tra server kt ni c ra internet
- Kim tra serer c chp nhn dch v qua interface Internet ca server
- Phi hp vi INF kim tra ng truyn, cc FW trn cc chng truyn thng

Nu server khng c tr li tc l dch v http, https ang ngng hot ng, ngi
qun tr kim tra li li tnh trng dch v, kh nng p ng ca dch v, kt hp s
dng telnet, nslookup kim tra.
Nu dch v trng thi stop vao services.msc start service. M browser kim
tra xem lin kt web c hot ng khng
Nu khng resolve c a ch home.pgbank.com.vn th s khng m c website.
Kim tra DNS server ca my ch xem qu trnh phn gii tn min ng.
Nu dch v trng thi stop vo services.msc start service
Nu c li xy ra khng ng b c c th do Firewall,thiu quyn truy cp hoc do
vn replication.S dng net time /set hoc net time \\pgbank-dc1 thit lp.

Nu server khng c tr li tc l dch v http, https ang ngng hot ng, ngi
qun tr kim tra li li tnh trng dch v, kh nng p ng ca dch v, kt hp s
dng telnet, nslookup kim tra.

Nu dch v trng thi stop vao services.msc start service. M browser kim
tra xem lin kt web c hot ng khng

Nu dch v trng thi stop vo services.msc start service

Nu c li xy ra khng ng b c c th do Firewall,thiu quyn truy cp hoc do

vn replication.S dng net time /set hoc net time \\pgbank-dc1 thit lp.

Nu server khng c tr li tc l dch v SMTP ang ngng hot ng, ngi qun tr
kim tra li Mdaemon
Nu dch v ngng hot ng, th cc thng bo bin ng s d s khng gi c ti
khch hng. Khi ng li dch v v bo cho i Dev bit kim tra l do service t
ngng hot ng
T l mail khng nhn c bi mdaemon ln chng t dch v incoming c vn .
Kim tra li chi tit trn mdaemon log MDaemon-yyyymmdd-SMTP-(in).log tm
nguyn
nhn
tit.c nhiu nguyn nhn: do khai bo sai a ch nhn, do server ca
Mail
khng
gichi
c
i tc tt. Cng c th nguyn nhn ch quan t pha PG BANK nh network error,
DNS
Nu t l vt qu 30% li th lp tc c log xem nguyn nhn
Nu dch v trng thi stop vo services.msc start service
Nu c li xy ra khng ng b c c th do Firewall,thiu quyn truy cp hoc do
vn replication.S dng net time /set hoc net time \\pgbank-dc1 thit lp.

Nu server khng c tr li tc l dch v http ang ngng hot ng, ngi qun tr
kim tra li li tnh trng dch v, kh nng p ng ca dch v, kt hp s dng
telnet, nslookup kim tra port 80.Kim tra tin trnh ca Application Pool (w3wp.exe)
c chim ti nguyn qu ln gy nh hng ti dch v

Nu dch v trng thi stop vo services.msc start service

Khi kt ni n SQL khng thnh cng:

- Sai user/pass: Kim tra thng tin Web.confg trong
C:\Inetpub\wwwroot\pgbankwebsite
- Kim tra dch v SQL trn server PGSQLDB
Khi kt ni n Datawarehouse khng thnh cng:
- Kim tra dch v trn warehouse: telnet ping warehouse 1521. Nu khng thnh cng
bo DBA x l.
- Kim tra thng tin Web.confg trong C:\Inetpub\wwwroot\pgbankwebsite
- Bo DBA phi hp x l
Nu dch v trng thi stop vo services.msc start service

Nu c li xy ra khng ng b c c th do Firewall,thiu quyn truy cp hoc do

vn replication.S dng net time /set hoc net time \\pgbank-dc1 thit lp.

Nu dch v trng thi stop vo services.msc start service

Lu tr bo co ti: C:\StorageReports\Scheduled
Nu dch v trng thi stop vo services.msc start service, nu c li c th do
Target khng online v enabled, kh nng v replicate gia cc site c vn .Kim tra
log tm nguyn nhn.
Thc hin ng b bng tay
Nu dch v trng thi stop vo services.msc start service
Nu c li xy ra khng ng b c c th do Firewall,thiu quyn truy cp hoc do
vn replication.S dng net time /set hoc net time \\pgbank-dc1 thit lp.

Nu dch v trng thi stop vo services.msc start service

Khi li xy ra: khi user request xin certifcate nhng khng hin ra trang web cert c
th l do IIS khng hot ng. Kim tra dch v IIS. Nu dch v trng thi stop vo
services.msc start service

Nu dch v trng thi stop vo services.msc start service

Nu hin thng bo li trn solarwin nguyn nhn c th do ngi qun tr cha thc
hin vic ph duyt cc bn update,nu nh ngi qun tr khng ph duyt th WSUS
s khng update t Microsoft,khi phi thc hin ngay. Hoc cng c th do port 80
trn server khng kt ni c Client Update.Nu trong Update Services Console
khng lit k c cc computer th kim tra li Domain Policy v update server
c trin khai cho domain users.
Nu trn server fle metadata khng c cp nht th kim tra kt ni internet ca
server
- Nu kt ni khng thnh cng th thng bo INF phi hp x l.

Nu dch v trng thi stop vo services.msc start service

Nu c li xy ra khng ng b c c th do Firewall,thiu quyn truy cp hoc do
vn replication.S dng net time /set hoc net time \\pgbank-dc1 thit lp.

Nu server khng c tr li tc l dch v http ang ngng hot ng, ngi qun tr
kim tra li li tnh trng dch v.

Kim tra trng thi ca dch v, nu ang stop th vo services.msc start,

Nu server khng c tr li tc l dch v http, https ang ngng hot ng, ngi
qun tr kim tra li li tnh trng dch v, kh nng p ng ca dch v, kt hp s
dng telnet, nslookup kim tra.
Nu dch v b stoped th vo services.msc start,

Nu server khng c tr li tc l dch v http, https ang ngng hot ng, ngi
qun tr kim tra li li tnh trng dch v.

Kim tra trng thi ca dch v, nu ang stop th vo services.msc start, , kt hp

telnet qua port 80 kim tra dch v

Nu dch v trng thi stop vo services.msc start service

Nu dch v trng thi stop vo services.msc start service

Nu c li xy ra khng ng b c c th do Firewall,thiu quyn truy cp hoc do
vn replication.S dng net time /set hoc net time \\pgbank-dc1 thit lp.

Nu dch v trng thi stop vo services.msc start service

Nu Backup li hoc khng thy fle backup th kim tra Schedule Task c Job
rsa_export c thc hin vo 3h chiu th 7 hng tun khng, kim tra log xc
nh nguyn nhn li.

Nu dch v trng thi stop vo services.msc start service

Nu c li xy ra khng ng b c c th do Firewall,thiu quyn truy cp hoc do
vn replication.S dng net time /set hoc net time \\pgbank-dc1 thit lp.

Nu ang ngng cnh bo cn kim tra nguyn nhn tiu tn ti nguyn l s dng
thc s hay do li phn cng, phn mm, virus
Nu HDD nm mc cnh bo, cn kim tra theo quy trnh kim tra d liu. Nu
server thuc CN th bo cho IT CN x l, nu thuc HO, DC th cc b phn qun l
server s x l.
Ping, kim tra qua ILO. Nu mt kt ni do ng truyn th thng bo ti b phn INF
phi hp x l.

Ngi thc hin

Trc 24x7

Xuyentv

Xuyentv

Xuyentv

Xuyentv

Xuyentv

Xuyentv

Xuyentv

Xuyentv
KHANHNQ
Ngi trc thy hin ra thng bo li trn mn hnh
Solarwind l vng hoc cam nguyn nhn c th l do t l
gi mail ra ngoi b Error cao,c th x l vo hm sau
bit nguyn nhn.Nu dch v mail bo down trc tin thc
hin kim tra mng kt ni n Mail server t my client
bng lnh Ping 10.68.18.9 hoc homebaking.pgbank.com.vn
nu khng c th c th l do network error. Nu ping c
th s dng lnh telnet 10.68.18.9 25 kim tra cng SMTP
c hot ng khng.Nu khng hot ng gi ngi qun tr
c trch nhim x l.

Khi hin thng bo DNS User Experience on HOMEBANKING

down nguyn nhn c th do solarwind khng nhn c
response t DNS server.Solawind s dng UDP port 25
query n DNS server v khng thy tr li li.v vy s dng
lnh ping 10.68.18.9 kim tra ng truyn,nu mng
thng s dng telnet port 53 kim tra dch v trn server.i
cho solawind t dng request ln th tip theo nu vn down
gi ngi qun tr.

KHANHNQ
Nu node down hoc cc thnh phn bn trong bo
down,kim tra ng truyn n homebankingstandby,s
dng lnh ping 10.68.2.9, s dng telnet cc port 80,443
xem c thnh cng khng,Truy cp dch v t bn trong bng
IE kim tra https://10.68.2.9.Nu node down nhng
Homebanking chnh vn ang hot ng tt th hm sau s
x l.Nu khng gi ngi qun tr ngay.

TRONGLV

KHANHNQ
Ngi trc thy hin ra thng bo li trn mn hnh
Solarwind l vng hoc cam nguyn nhn c th l do t l
gi mail ra ngoi b Error cao,c th x l vo hm sau
bit nguyn nhn.Nu dch v mail bo down trc tin thc
hin kim tra mng kt ni n Mail server t my client
bng lnh Ping 10.68.18.9 hoc homebaking.pgbank.com.vn
nu khng c th c th l do network error. Nu ping c
th s dng lnh telnet 10.68.18.9 25 kim tra cng SMTP
c hot ng khng.Nu khng hot ng gi ngi qun tr
c trch nhim x l.

khanhnq
Nu mt trong cc thnh phn ca web bo unkown th c
th do khng c truy cp no vo dch v lc nn hin
thng bo nh vy.Nu node bo down s dng lnh Ping
10.68.2.12 kim tra kt ni n my ch web, nu mng vn
tt kim tra telnet 10.68.2.12 80 xem port 80 trn web c
m lng nghe request t ngoi vo khng.Nu vn c
gi ngi qun tr khc phc s c.

khanhnq
Nu Node bo down kim tra ping pgbank-dc1,nu bnh
thng th s dng lnh telnet 10.68.2.10 80, v IE kim tra
tnh p ng dch v http://pgbank-dc1/certsrv nu thnh
cng s hin giao din request cert.Nu khng gi ngi
qun tr x l.

Khi hin cnh bo vng hoc cam ca WSUS th do cc bn

v cha c ph duyt,c th hm sau s x l.Nu hin
thng bo l node down th c th ng truyn mng s
dng lnh ping pgbank-dc1 kim tra hoc do dch v Update
servies c vn nn khng th update c.C th hm
sau x l.

Nu cc thnh phn hoc node bo down,s dng lnh ping

10.68.2.29 kim tra ng truyn mng.Telnet 10.68.2.29
port 80 v port 443 kim tra tnh p ng dch v. S dng
cu lnh osql -S PGSQLDB -U pgview kim tra kt ni n
Sqlserver 2005 nu thnh cng hin OK.Nu khng hm sau
s x l.

Khi mt trong c cc thnh phn ca dch vu a ra cnh bo

hoc node bo down th s dng lnh ping 10.68.2.94 kim
tra kt ni mng,s dng lnh telnet 10.68.2.94 cc port 80
va 443 kim tra tnh p ng dch v.Nu vn down
khng cn thit phi x l ngy v dch v ny c s dng
phn ln trong gi hnh chnh,do vy hm sau ngi qun tr
c th x l sm

Khi mt trong s cc servies ny cht hoc node bo down

gi ngy cho ngi qun tr x l v mc u tin cao
ca dch v ny.

Danh sach dich vu tren windows monitor

Services
IIS

SMPT

DNS
Wsus

AD

Event log
SQL server 2005

Hardware

h dich vu tren windows monitor

Component
IIS admin service
www service
http port monitor
http ssl service
smtp monitor
auto send mail service
mdaemon service
mdaemon smtp incoming errors
mdaemon smtp outgoing errors
smtp send to gmail error rate
smtp send to yahoo error rate
smpt send to petrolimex error rate
Dns monitor UDP
#clients witch at least one update failed
#clients witch at least one update not yet installed
#clients that are known to the wsus server
#update have been approved
#critical or sercurity update not approved
#administrator-created computer target groups
#update on the wsus server that have been declined by an administrator
#update marked as expired by the publisher
#updates on the wsus server
#updates needed by one or more clients
# update do not have all the required installation fles
#update have at least one client in failure state
#updates are in a failure state
#update is approved but is not the latest revision
#wsus infrastructure updates not approved
update services
http monitor
Distributed fle system service
Dns server service
fle replication service
intersite messaging service
dns client service
sercurity accounts manager service
server service
workstation service
remote procedure call (RPC) service
net logon service
ldap version script
ldap active threads

ldap bind time

ldap client session
directory service notify qu
Windows event logs

buffer manager \buffer cache hit ratio

buffer manager \page read/sec
buffer manager \page writes/sec
sql server process-wmi
sql server browser-wmi
sql server port
latch waits
full scans
NIC, CPU, RAM, HDD

Server monitor
14 server citad, homebanking, homestb, internal-web, pgedoc, reportapp, web
14 server citad, homebanking, homestb, internal-web, pgedoc, reportapp, web
14 server citad, homebanking, homestb, internal-web, pgedoc, reportapp, web
homebanking, homestb, internal-web, pgedoc, reportapp, web
homebanking,
homebanking,
homebanking,
homebanking,
homebanking,
homebanking,
homebanking,
homebanking,

pgmail
pgmail
pgmail
pgmail
pgmail
pgmail
pgmail
pgmail

Homebanking, fleserver, pgbank-dc1

PGBANK-DC1

Pgbank-dc1, fleserver

pgedoc

server chi nhanh, citad, all server

Dich v
DNS

thanh phan dich vu

Tiu ch nh gi dch v
Kim tra tnh trng dch v
Xc nh error event trong DNS event logs

SMTP Monitor

Theo di hot ng trn PORT 25 ca mail

server. Solawinds s m SMTP session v gi
lnh QUIT ti server kim tra

Auto send mail service

Kim tra service name "SendMail" ang trng

thi Started hay khng. S dng WMI kim tra
service

SMTP

Mdaemon service

Mdaemon SMTP incoming

errors

Mdaemon SMTP outgoing

errors

SMTP send to GMAIL error

rate
SMTP send to YAHOO!
error rate
SMTP send to PETROLIMEX
error rate

IIS
IIS admin service
www service
http port monitor
http ssl service

Kim tra dch v "Mdaemon" trng thi

Started hay khng. S dng WMI
S li xut hin khi mdaemon nhn email n
t dch v Auto-Send mail v dch v gi OTP
SMS t web server
m s li xut hin trong fle
c:\mdaemon\logs\MDaemon-yyyymmdd-SMTP(in).log bng cc cm t EHLO v Error xut
hin
S SMTP session b li trn tng s SMTP
Session gi ti cc email server bn ngoi PG
BANK.
m s li xut hin thng qua cc cm t
"SMTP session terminated" v "SMTP session
successful"

m t l li khi gi ti cc domain
@gmail.com.* @yahoo.com.* v
@petrolimex.com.vn. Phn tch log MDaemonyyyymmdd-SMTP-(out).log theo tng session
ca tng Rcpt to: tng ng, sau m s
"SMTP session terminated" tnh t l li

x l li
Nu dch v b stop th vo services.msc started service
Dng telnet, nslookup trn local mng v qua web kim tra port dch v, resole cc bn ghi dns
Nu server khng c tr li tc l dch v SMTP ang ngng hot ng, ngi
qun tr kim tra li Mdaemon
Nu dch v ngng hot ng, th cc thng bo bin ng s d s khng gi
c ti khch hng. Khi ng li dch v v bo cho i Dev bit kim tra l do
service t ngng hot ng
Nu dch v ngng hot ng, th cc thng bo bin ng s d s khng gi
c ti khch hng. Khi ng li dch v v bo cho i Dev bit kim tra l do
service t ngng hot ng

T l mail khng nhn c bi mdaemon ln chng t dch v incoming c vn

. Kim tra li chi tit trn mdaemon log MDaemon-yyyymmdd-SMTP-(in).log
tm nguyn nhn chi tit.

Mail khng gi c c nhiu nguyn nhn: do khai bo sai a ch nhn, do

server ca i tc tt. Cng c th nguyn nhn ch quan t pha PG BANK nh
network error, DNS
Nu t l vt qu 30% li th lp tc c log xem nguyn nhn

T l 30% li cn kim tra li log xem pha i tc c chn g khng

v, resole cc bn ghi dns

General Threadholds
CPU Load Disk Usage Percent Memory Used
High Level

90

95

90

Warning Level

80

80

80

Percent Packet Loss

Response Time

50

1000

30

500