Professional Documents
Culture Documents
User Guide
Document Revision: D
The information in this document is subject to change without notice and should not be construed as a commitment
by Kronos Incorporated. Kronos Incorporated assumes no responsibility for any errors that may appear in this
manual. This document or any part thereof may not be reproduced in any form without the written permission of
Kronos Incorporated. 2014 Kronos Incorporated. All rights reserved.
Altitude, Altitude Dream, Altitude Pairing, Altitude PBS, CardSaver, Gatekeeper, Gatekeeper Central, Keep.Trac,
Kronos, Kronos InTouch, Kronos Touch ID, the Kronos logo, Kronos Workforce Ready, My Genies, OptiLink,
ShiftLogic, ShopTrac, Timekeeper Central, TimeLink, Unicru, Visionware, Workforce Accruals, Workforce Central,
Workforce Genie, and Workforce TeleTime are registered trademarks of Kronos Incorporated or a related company.
ACA Manager, Altitude BLISS, Altitude Insight, Altitude MPP, Altitude MPPXpress, Altitude Rostering, Altitude VBS,
CMS, Comm.Mgr, CommLink, DKC/Datalink, eDiagnostics, Experts at Improving the Performance of People and
Business, FasTrack, Hireport, HR and Payroll Answerforce, HyperFind, iBid, Kronos 4500 Touch ID, Kronos 4500,
Kronos 4510, Kronos Acquisition, Kronos ByDemand, Kronos e-Central, Kronos Efficient, Kronos Essentials,
Kronos for Dining Accelerated, Kronos for Retail Accelerated, Kronos KnowledgePass, Kronos TechKnowledgy,
KronosWorks, KVC ByDemand, KVC OnDemand, Labor Plus, MedSched, Momentum Essentials, Momentum
Online, Momentum, MPPXpress, Overall Labor Effectiveness, Schedule Assistant, Smart Scheduler, Smart View,
StaffEasy, Start Quality, Start WIP, Starter Series, StartLabor, Stromberg, Timekeeper Decisions, Timekeeper Web,
VisionPlus, WebStaff, webTA, webTA Mobile, Winstar Elite, WIP Plus, Workforce Absence Manager, Workforce
Acquisition, Workforce Activities, Workforce Analytics, Workforce Attendance, Workforce Central Portal, Workforce
Connect, Workforce Device Manager, Workforce Employee, Workforce ESP, Workforce Forecast Manager,
Workforce HR, Workforce Innovation That Works, Workforce Institute, Workforce Integration Manager, Workforce
IntegrityScreen, Workforce Leave, Workforce Manager, Workforce Mobile, Workforce MobileTime, Workforce
Operations Planner, Workforce Payroll, Workforce Record Manager, Workforce Recruiter, Workforce Scheduler,
Workforce Scheduler with Optimization, Workforce Selection, Workforce Smart Scheduler, Workforce Sourcing
Analytics, Workforce Tablet, Workforce Tablet Analytics, Workforce Talent Acquisition, Workforce Task Management,
Workforce Tax Filing, Workforce TeleStaff, Workforce TeleTime IP, Workforce Timekeeper, Workforce View, and
Workforce Worksheet are trademarks of Kronos Incorporated or a related company.
For a complete list of Kronos trademarks, please visit the "trademarks" page at www.kronos.com.
The source code for Equinox is available for free download at www.eclipse.org.
All other trademarks or registered trademarks used herein are the property of their respective owners and are used
for identification purposes only. All specifications are subject to change.
When using and applying the information generated by Kronos products, customers should ensure that they comply
with the applicable requirements of all applicable law, including federal and state law, such as the Fair Labor
Standards Act. Nothing in this Guide shall be construed as an assurance or guaranty that Kronos products comply
with any such laws.
FCC Compliance - After testing, this equipment complies with the limits for a Class A digital device pursuant to Part
15 of FCC Rules. These limits provide reasonable protection against harmful interference when this equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If
it is not installed and used in accordance with the instruction manual, it can cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which
case, the user, and not Kronos Incorporated, is required to correct the interference. In order to maintain compliance
with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or
unshielded cables is likely to result in interference to radio and television reception. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures: reorient or
relocate the receiving antenna; increase the separation between the equipment and the receiver; connect the
equipment into an outlet on a circuit different from that to which the receiver is connected; or consult the dealer or an
experienced radio/TV technician for help. You may also find helpful the following booklet, prepared by the FCC:
"How to Identify and Resolve Radio-TV Interference Problems." This booklet is available from the U.S. Government
Printing Office, Washington D.C. 20402.
FCC Notice (for U.S. Customers) - This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Caution: Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment
can void your authority to operate this equipment under Federal Communications Commission rules.
Canadian DOC Compliance - This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device. Cet appareil numerique
respecte les limites de rayonnement de bruits radio electriques applicables aux appareils numeriques de classe A,
prevues au Reglement sur le materiel brouilleur du ministere des Communications du Canada. Ce dispositif est
conforme aux normes RSS sans licence dIndustrie Canada. Son utilisation est soumise aux deux conditions
suivantes : (1) ce dispositif ne peut pas provoquer d'interfrence et (2) ce dispositif doit accepter toute interfrence,
y compris les interfrences pouvant provoquer un mauvais fonctionnement du dispositif.
EN 55022 (CISPR 22) - This product is a Class A product. In a domestic environment, it may cause radio
interference in which case the user may be required to take adequate measures.
RoHS Directive - This equipment is designed in accordance with the European Union Restriction of the Use of
Certain Hazardous Substances in Electrical and Electronic Equipment ("RoHS") Directive (2002/95/EC), taking
effect July 1, 2006. The RoHS directive prohibits the sale of electronic equipment containing certain hazardous
substances such as lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls ("PBB") and
polybrominated diphenylethers ("PBDE") in the European Union. A program is in place to address the requirements
of the RoHS Directive in respect to the various categories of electronic products.
Published by Kronos Incorporated
297 Billerica Road, Chelmsford, Massachusetts 01824-4119 USA
Phone: 978-250-9800, Fax: 978-367-5900
Kronos Incorporated Global Support: 1-800-394-HELP (1-800-394-4357)
For links to information about international subsidiaries of Kronos Incorporated, go to
http://www.kronos.com
Document Revision History
Revision
Release Date
October 2011
May 2012
March 2014
Contents
Contents
Chapter 1: Overview
Introduction ................................................................................................. 12
How InTouch works .................................................................................... 13
How the device operates with the host application ............................... 13
Cross-punching ..................................................................................... 13
Modes of operation ............................................................................... 14
InTouch features .......................................................................................... 15
Labor tracking transactions ................................................................... 15
Job tracking transactions ....................................................................... 17
Schedule enforcement ........................................................................... 20
Default transactions .............................................................................. 20
Transaction persistence ......................................................................... 21
Soft key schedules ................................................................................. 22
Language support .................................................................................. 22
Using badges ............................................................................................... 24
Integrated readers .................................................................................. 24
Remote readers ...................................................................................... 25
Navigation ................................................................................................... 26
Home page ............................................................................................ 26
Home and Menu keys ........................................................................... 27
Sample transaction page ....................................................................... 28
Numeric keypad .................................................................................... 29
Alphanumeric keypad ........................................................................... 30
Calendar ................................................................................................ 31
Device status icons ...................................................................................... 32
Battery backup ...................................................................................... 32
Global Home Override .......................................................................... 32
Global Non-Home Override ................................................................. 33
Low disk space ...................................................................................... 33
Contents
Contents
Contents
Contents
Contents
10
Chapter 1
Overview
Note: If you are configuring the InTouch for the first time, go to Initial setup and
configuration on page 156.
Chapter 1
Overview
Introduction
Kronos InTouch is a data collection device that communicates with the Kronos
host applications. The device collects information that employees enter using a
badge reader, biometric device, or keypad. The host application software collects
data from the devices to track and process labor-related data, generate
management reports, and transfer information to the payroll service.
The InTouch does the following:
Provides touchscreen soft keys that enable users to perform transactions such
as labor account transfers, pay code transactions, and Smart View
transactions. The latter allow users to access and interact with current
information that is not resident at the device.
12
Cross-punching
Cross-punching allows employees who are not assigned to a device (that is, nonhome employees) to punch at that device.
Administrators: Use Device Manager to enable the cross-punching feature for a
device. Access the General Device Settings building block, and select Allow NonHome Employees, on the Punch Rules tab.
13
Chapter 1
Overview
Modes of operation
InTouch operates in three modes:
Employee
Manager
Maintenance
Each mode has its own set of transactions, depending on the host application that
your organization is using. To access a mode, authorized users can swipe a badge
(Employee, Manager, or Maintenance) or use other methods, as described in this
document.
Throughout this document, the terms manager and supervisor are used
interchangeably.
Employee mode
The device most often operates in employee mode. It accepts punch data that
employees enter using a badge reader or touch screen.
For details about employee mode, see Employee Mode Transactions on page
37.
Manager mode
Manager mode allows authorized users to perform tasks such as editing employee
punches, adding missed employee punches, and viewing employee information.
For details about manager mode, see Manager Mode Transactions on page 79.
Maintenance mode
Maintenance mode allows authorized users to display technical information about
the device, execute diagnostic tests, and define configuration settings.
For details about maintenance mode, see Maintenance Mode Functions on page
153.
14
InTouch features
InTouch features
Labor tracking transactions
Overview
The InTouch can perform labor tracking transactions using labor accounts or cost
centers, which are defined in the host application. Labor accounts comprise one or
more labor levels, which are arranged hierarchically, and constitute a cost center.
Examples include:
programmer/software/engineering
drill press operator/tooling/manufacturing
Administrators: Specify what department or labor level information to send to
each device. The two options are:
Send all department or labor level entry information for all labor levels.
Send one labor level set. A labor level set comprises specific groups of labor
level entries for each labor level. If you configure the device to validate
entries when employees perform labor account transfers, the device accepts
only those labor level entries included in the labor level set.
When employees swipe their badges, the system associates the punch and hours
worked with their home (assigned) labor accountunless they perform a transfer
to another labor account.
Labor level transfers
Administrators: You can configure labor account transfers to work in the
following ways:
Set up the device to prompt for all labor levels or only specified labor levels.
Assign a default entry or no entry to any of the labor level prompts that
appear.
15
Chapter 1
Overview
Define a transaction that has no value for one or more labor levels. This
option creates abbreviated labor level transfers that do not require employees
to enter all labor levels. Prompts for these labor levels display no value. If an
employee does not enter a value for the labor level, the host application
searches for the last labor level entry that the employee transferred to, during
the current shift. If there is no entry, the application uses the corresponding
labor level entry in the employees home labor account.
Assignment transfers
Assignment transfers enable employees to select a complete set of labor level
validated account entries instead of selecting each account individually. This
feature can reduce the number of employee errors and the need for managers to
manually correct invalid transfers.
16
InTouch features
Use Workforce Timekeeper to create and assign job transfer sets, which
define the jobs that employees can transfer to.
You can load each home employees assigned job transfer set and other
information to a device.
You can use Device Manager to load a specific job transfer set to a device. A
device job transfer set defines the jobs that employees can transfer to. This
feature allows non-home employees to perform job transfers. It can also
confine job transfers to jobs that are near the device.
17
Chapter 1
Overview
Configure soft keys to perform automatic job transfers, which are transfers to
jobs that employees cannot change. Use this feature when employees who
punch in at a particular device always transfer to the same limited number of
jobs.
Note:
If employees are assigned to a job transfer set, the job associated with
each soft key that performs a transfer must be part of that transfer set.
Otherwise, the system rejects the job transfer.
If employees are not assigned to a job transfer set and the device does not
contain a job transfer set, the system rejects the job transfer.
At a single device, you can configure a soft key for each kind of job transfer
automatic and employee-initiated.
If employees are assigned to employee job transfer sets and the device is assigned
to a device job transfer set, the jobs to which an employee can transfer depend on
the configuration of the device:
Type of job validation
Type of
employee
By employees
assigned job transfer
set only
By device job
transfer set only
Home
Non-home
18
InTouch features
Note:
The system shortens the organizational job names in a transfer set, whenever
possible.
For example, a job transfer set contains the following jobs:
Health Care/Hospital A/OR/RN1
Health Care/Hospital A/ICU/Ward/RN1
Health Care/Hospital A/Nursery/RN1
Because all of the job names contain Health Care/Hospital A/, the system
shortens each name to include the last common part (Hospital A) and the
remaining unique parts. The abbreviated list is:
Hospital A/OR/RN1
Hospital A/ICU/Ward/RN1
Hospital A/Nursery/RN1
Employees can manually enter the names of jobs. If the name is not valid,
however, the device does not accept the transaction.
If a non-home employee performs a job transfer (that is, performs a crosspunch), the device cannot validate job entries unless it is assigned to a device
job transfer set.
Administrators: You can allow employees to perform both a job transfer and
a labor level transfer in the same transaction. For example:
If jobs are not mapped to labor level entries, set up the job transfer
transaction to allow employees to transfer to a specific job and labor
account.
To track how grant funds are being used, configure a labor level to
represent the grant. When employees swipe in, they perform a job transfer
and a labor level transfer to the labor level entry that represents the grant.
19
Chapter 1
Overview
Schedule enforcement
Administrators: To configure devices to validate employee punches against their
schedules, use Device Manager. The punch rules contain a setting that enables
schedule enforcement. You can tailor the complexity of schedule enforcement to
meet your business needs. Depending on your system configuration, the devices
can do the following:
Limit how early and late employees can punch in or punch out.
Enforce meal and break schedules for employees, including minors, to satisfy
state and federal labor laws.
To configure a full array of punch restrictions for the device, see the appropriate
documentation for Workforce Timekeeper and Scheduler (if installed). The
system requires the latter application to enforce meal and break rules for
employees.
Default transactions
Administrators: You can use Device Manager to set up default transactions for
InTouch users. When an employee swipes a badge or enters a badge ID, the data
collection device automatically initiates the transaction that you designate as the
default. Default transactions include punches, labor account transfers, job
transfers, and so on. If you can assign a transaction to a soft key, you can assign it
to a badge swipe or badge ID entry as a default transaction.
You can assign default transactions to home and non-home employees, and to local
and remote readers. If you assign a default transaction to an internal reader, it also
applies to the external reader.
When the default transaction for a home employees badge swipe is a punch, you
can assign a different default transaction for a badge ID entry. For example, if a
group of home employees routinely change job assignments when they start a
shift, you can set the default transaction to a Job Transfer for a start-of-shift badge
read.
20
InTouch features
Transaction persistence
If the host application is Workforce Timekeeper, an administrator can configure it
to repeatedly apply an employees pay code edits and transfers to the employees
record, for each scheduled work day. The transaction persists until the employee
or manager (on the employees behalf) performs a punch, edit, or transferat the
device or using the host application. The repeating transaction generates amounts
(for pay code edits) or punches (for transfers), based on the employees daily
schedule.
A pay code edit is persistent when both of the following are true:
Workforce Timekeeper is configured to repeat the pay code edit on days that
the employee works.
A labor account transfer or work rule transfer is persistent when both of the
following are true:
21
Chapter 1
Overview
Language support
The InTouch includes pre-installed, translated versions of the user interface and
error messages. The device currently supports the following languages:
English (U.S)
Chinese (Simplified)
Chinese (Traditional)
Dutch
French (France)
French (Canada)
German
Italian
Japanese
Korean
Polish
Portuguese (Brazil)
Spanish (Mexico)
Administrators: You can translate the user interface into other languages, or
customize the text in any of the supported languages. For details, see the Guide to
Translating and Customizing the InTouch Interface.
Depending on which version of Device Manager you are using, you can provide
employees with access to one or more translated versions of the interface. For
additional information, see the Device Manager System Administrator Guide.
22
InTouch features
23
Chapter 1
Overview
Using badges
Integrated readers
The InTouch is equipped with one of the following integrated or internal badge
readers:
HID Proximity
EM Proximity
Bar code
Magnetic stripe
If the device is equipped with a proximity or smart card reader, hold the badge
within one inch of the timeclock, as shown in the following illustration.
24
Using badges
If the device is equipped with a bar code reader or a magnetic stripe reader, swipe
the badge through the reader to perform transactions.
If the device reads the badge successfully, the LED flashes green, and the speaker
emits a tone. If the badge read is unsuccessful, the LED flashes red, the speaker
emits a different tone, and an error message appears on the screen. Wait until the
message times out or tap the X to close the message. Then re-attempt the badge
read.
Remote readers
Remote or external readers (for example, Wiegand Proximity) are available, as an
option. For more information, see your Kronos Representative.
25
Chapter 1
Overview
Navigation
Home page
The following illustration is an example of the employee home page.
Administrators: You can use Device Manager to configure the employee or
manager home page to display only the date and time. In addition, you can
configure the size and shape of the soft keys, how they are labeled, and the
number of them that appear on each page. For more information, see the Device
Manager System Administrator Guide.
Interface standards:
26
The circles at the bottom of the page indicate the number of soft key screens.
The blue-filled circle indicates which screen in the series you are viewing.
Navigation
Depending on the how the device is configured, one or more languages can
appear at the top right portion of the page, in the language bar. To perform a
transaction in a language other than the default, tap the appropriate language
(use the blue arrows to scroll through the list). See Multi-language support
on page 23.
The front of the device contains two keys. The Home key (bottom right) returns
users to the respective employee mode, manager mode, or maintenance mode
home page. The Menu key (bottom left) allows authorized users to access the
following:
27
Chapter 1
Overview
Interface standards:
28
Gray indicates a task that you can access only if you complete a
prerequisite task.
Navigation
Use the blue arrows below the task buttons to scroll through them.
The menu on the right contains information related to the active task. Use the
blue arrows to view the menu items. When you make a selection, the task
button displays your choice with a check mark.
Tap the keypad icon (bottom right) to access the keypad and enter text.
Numeric keypad
29
Chapter 1
Overview
Alphanumeric keypad
Interface standards:
30
The number on the right side of the text box indicates how many more
characters you can enter.
Navigation
Calendar
Interface standards:
The calendar defaults to the current date, which is outlined in black. If you tap
another date, the current date remains outlined in black.
31
Chapter 1
Overview
Battery backup
Indicates that the data collection device has lost power and is operating on battery
backup. Check the plugs, connections, and so on.
Indicates that a manager has performed the Global Home Override transaction,
which overrides schedule and punch restrictions for home employees. This icon
appears for the entire duration of the override.
32
Indicates that the disk free space has fallen below the low disk space threshold.
When this condition occurs, the Compress Database feature automatically
reclaims unused, allocated space within the embedded InTouch database. This
process also results in freeing disk space, because it decreases the overall database
file sizes.
In addition, if InTouch detects a disk full condition, the Compress Database
function automatically runs during the clean-up process. If the device is
performing transactions slowly, compressing the database can improve
performancewhen the issue is caused by database fragmentation.
33
Chapter 1
Overview
Indicates that the device is failing to communicate with Device Manager, or with a
Smart View server, which can reside on a different machine. Check the Ethernet
connections.
Indicates that the average memory usage, CPU load, or both have exceeded the
thresholds. Contact your administrator.
Indicates that the Activities server is down, and there are uncollected offline
Smart View transactions. Contact your administrator to restart the server.
34
Logo
Administrators: Use Device Manager to add your company logo to the home
page. First, import your company logo to the device. Select Setup > Device
Manager Setup > Import Device Logo Files. Then, add your logo by selecting
Setup > Device Manager Setup > General Device Settings > Theme and Logo.
Screen saver
Administrators: Use Device Manager to add a screen saver URL to the
timeclock.
To configure the URL and the wait time, select Setup > Device Manager Setup >
General Device Settings > Device Interaction. You must also add the URL to
the applications trusted servers list. Select Setup > Device Manager Setup >
Trusted Servers List.
Scrolling messages
Administrators: Use Device Manager to configure one or two messages to
periodically appear at the bottom of the page.
Select Setup > Device Manager Setup > General Device Settings > Device
Interaction.
35
Chapter 1
Overview
Employee photos
Administrators: Use Device Manager to add employee photos to the
confirmation pages that appear after many InTouch transactions. Only home
employees photos can appear on timeclocks.
Select Setup > Device Manager Setup > Device Configuration Profile>
Employee Photo Data.
36
Chapter 2
Chapter 2
Introduction
Use employee mode to perform activities such as a simple punch, a labor transfer,
or a work rule transfer. When the InTouch is in employee mode (the default
mode), you initiate a transaction by tapping the appropriate soft key.
The following sections describe how to perform employee mode transactions. All
procedures assume that you are using a badge.
Note: At the conclusion of many transactions, a Review page appears. Tap Back
to make changes, or tap Submit to save your data. The instructions in this chapter
assume that you are ready to Submit; they do not explicitly mention the Back
option, when it is available.
For optional entries, such as Comment Code or Job, you can select <Leave
Blank>.
38
Introduction
Biometric scanning
Data collection devices that include the Kronos Touch ID or Kronos Touch ID
Plus option can validate your identity based on a finger (or biometric) scan. This
option offers three types of biometric scanning: biometric verification, biometric
identification, and biometric identification with badge ID.
Biometric verification requires you to swipe your badge or enter your badge
ID before you scan a fingeron a timeclock that is configured for biometric
verification.
Before you can use biometric scanning to perform transactions, your manager
must enroll you for biometrics.
Managers: For details about enrolling employees for biometric scanning, see
Biometric transactions: Kronos Touch ID on page 83 or Biometric
transactions: Kronos Touch ID Plus on page 114.
Standard transactions
Standard transactions use information that resides at the device.
Administrators: Use Device Manager to configure the following options for
standard transactions. For details, see the Device Manager system administrator
guide.
39
Chapter 2
Go to Device Manager Setup > General Device Settings > Punch Rules >
Non-Home Employees. Select Allow Non-Home Employees and Enable
Biometric Validation.
Note: Employees cannot cross-punch using biometric identification.
Note: You cannot enable biometric scanning for only selected standard
transactions. The Device Manager setting that enables biometric verification or
biometric identification applies to all standard transactions that can result in
timecard entries. If you select Enable biometric verification for all
transactions, you enable biometrics for all of the standard transactions.
Smart View transactions
Smart View transactions use information that resides on the host application
database.
Administrators: You can enable biometric scanning for individual Smart View
transactions. Go to Device Manager Setup > Smart View Transaction Editor.
Select Prompt for Employee Badge and Biometric Verification. The Smart
View transaction allows biometric scanning for home employees who are enrolled
in biometrics. Non-home employees can also use biometric scanning for the
Smart View transaction, provided that you enabled non-home employees to
perform biometric scanning for standard transactions.
40
Standard transactions
Standard transactions
Standard (or local) transactions use information that is stored in the device. The
following standard employee transactions are included with the InTouch.
Punch
Note: If your administrator has configured a punch as the default transaction for a
badge swipe, this soft key may not be available. For more information, see
Default transactions on page 20.
Use the Punch transaction to punch in or punch out.
1. Tap Punch.
2. Swipe your badge or enter your badge ID and tap Enter.
Employee message notification
Your administrator can configure the InTouch to notify you, when you punch, that
you have unread e-mail in your Workforce Timekeeper Inbox. You can then view
your messages, such as a Timecard Approval, without initiating the Read
Messages (Smart View) transaction. For details, see Read Messages (Smart
View) on page 69.
If message notification is enabled and you have unread e-mail, a button labeled
You have messages appears on the punch confirmation page. It includes the
quantity of unread e-mail messages.
41
Chapter 2
1. Tap the You have messages button. The Read Messages transaction opens.
2. For security purposes, swipe your badge, scan your finger, or enter your badge
ID and tap Enter.
3. Tap the appropriate message to view its contents.
Administrators: Use Device Manager to enable employee message notification.
Select Setup > Device Manager Setup > General Device Settings > Punch
Rules. For details, see the Device Manager system administrator guide.
Gate Entry
The Gate Entry transaction allows you to unlock a door or turnstile without
affecting your punch status.
1. Tap Gate Entry.
2. Swipe your badge or enter your badge ID and tap Enter.
42
Standard transactions
Your administrator can configure the host application to automatically deduct time
for meals and breaks. That is, you do not have to punch out or punch in for meals
and breaks. If the application is configured in this way, the Work Through Meal
transaction allows you to override the automatic deduction for meals or breaks.
1. Tap Work Through Meal.
2. Swipe your badge or enter your badge ID and tap Enter.
Use the Delayed Labor Transfer transaction to enter a labor account transfer that
occurred in the past or that will occur in the future.
1. Tap Delayed Labor Transfer.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Select the date. You can enter a date up to 29 days before or after the current
date.
43
Chapter 2
Work Order
Item Number
Product
Cost Center
Job
Department
Division
Job
Assignment
Enter Tips
44
Standard transactions
Work Order
Item Number
Product
Cost Center
Job
Department
Division
Job
Assignment
7. Tap Submit.
Labor Transfer
Use the Labor Transfer transaction to apply the time you work to a labor account.
The device can prompt you for up to seven labor levels, depending on how the
system is set up.
1. Tap Labor Transfer.
45
Chapter 2
Work Order
Item Number
Product
Cost Center
Job
Department
Division
Job
Assignment
Use the Job or Assignment Transfer transaction to assign a job other than the
primary job to the shift that you are beginning.
1. Tap Job or Assignment Transfer.
46
Standard transactions
Work Order
Item Number
Product
Cost Center
Job
Department
Division
Use the Delayed Job or Assignment Transfer transaction to enter a job transfer
that occurred in the past or that will occur in the future.
1. Tap Delayed Job or Assignment Transfer.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Select a Job.
4. Select the date. You can enter a date up to 29 days in the past or in the future.
47
Chapter 2
Work Order
Item Number
Product
Cost Center
Job
Department
Division
Edit Hours
Use the Edit Hours transaction to associate an amount of time with a pay code.
You can add hours to, or subtract hours from a pay code. Use this feature to enter
non-productive time (for example, sick, vacation, or personal time) when you are
unable to punch in and punch out. The prompts that appear depend on how the
transaction is set up in the host application. The following procedure lists all
possible prompts.
1. Tap Edit Hours.
2. Swipe your badge or enter your badge ID and tap Enter.
48
Standard transactions
3. Select the date. You can enter a date up to 29 days in the past or in the future.
4. Enter the number of hours and tap Enter.
5. (Optional) Select a pay code.
Note: Whether you can enter a pay code or must accept a default pay code
depends on which host application you are using and how the transaction is
configured. If you enter a pay code, the device does not validate the entry.
6. Depending on how your system is configured, you can select one or more
labor levels. For example:
Work Order
Item Number
Product
Cost Center
Job
Department
Division
Edit Money
Use the Edit Money transaction to associate a positive or negative money amount
with a pay code.
49
Chapter 2
The prompts that appear depend on how your administrator set up the transaction
in the host application. The following procedure lists all possible prompts.
1. Tap Edit Money.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Select the date. You can enter a date up to 29 days before or after the current
date.
4. Enter the time and tap Enter.
5. Enter the amount of money and tap Enter.
6. (Optional) Select a pay code.
Note: Whether you can enter a pay code or must accept a default pay code
depends on which host application you are using and how the transaction is
configured. If you enter a pay code, the device does not validate the entry.
7. Depending on how your system is configured, you can select one or more
labor levels. For example:
Work Order
Item Number
Product
Cost Center
Job
Department
Division
50
Standard transactions
Review Punches
Use the Review Punches transaction to view past punches at this device only. The
device defaults to the past 12 hours, unless the host application is configured
differently (maximum is 72 hours).
1. Tap Review Punches.
2. Swipe your badge or enter your badge ID and tap Enter. The punch
transactions appear.
Use the Start Work Rule Transfer transaction to associate the time that you are
about to work with a specific activity.
1. Tap Start Work Rule Transfer.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Select the Device Work Rule.
51
Chapter 2
4. Depending on how your system is configured, you can select one or more
labor levels. For example:
Work Order
Item Number
Product
Cost Center
Job
Department
Division
Job
Assignment
Use the End Work Rule Transfer transaction to associate an end time with a
specific activity that you just completed.
1. Tap End Work Rule Transfer.
2. Swipe your badge or enter your badge ID and tap Enter.
52
Standard transactions
3. Depending on how your system is configured, you can select one or more
labor levels. For example:
Work Order
Item Number
Product
Cost Center
Job
Department
Division
Job
Assignment
When you are punched in for a shift, use the View Current Schedule transaction to
display its start and end times, including breaks and meals. If you are not punched
in for a shift, this transaction does not show schedule information.
1. Tap View Current Schedule.
2. Swipe your badge or enter your badge ID and tap Enter.
53
Chapter 2
Use the View Future Schedule transaction to display the start and end times for
upcoming shifts, including breaks and meals.
Depending on the settings in the host application, the device can display up to 14
shifts. For example, if you have a 14-day schedule, and 10 days of that schedule
have elapsed, the device displays the schedule for the remaining 4 days.
1. Tap View Future Schedule.
2. Swipe your badge or enter your badge ID and tap Enter. Your scheduled
shifts appear.
Use the View Punch Status transaction to view information about your last punch.
54
Standard transactions
View Totals
Note: This transaction differs from View Totals Online (Smart View) on page
68. The View Totals Online transaction accesses current information directly from
the host database. The View Totals transaction accesses the totals information that
was last downloaded to the device.
Use the View Totals transaction to display hour or monetary amount totals in pay
codes for a specific employee, categorized by job. This transaction allows you to
view accrued information, such as vacation time, sick time, and the flextime
balance.
1. Tap View Totals.
2. Swipe your badge or enter your badge ID and tap Enter.
Administrators: Use the host application to display up to seven pay code totals
on the device.
55
Chapter 2
Administrators: Use Device Manager to set up the contacts that employees can
call. Select Setup > Device Manager Setup > Assistance Contacts Lists. To
assign a contacts list to a device, use the General Device Settings building block
(Setup > Device Manager Setup > General Device Settings). The Call for
Assistance transaction also requires you to configure the VoIP Settings, which are
in maintenance mode (see VoIP Settings on page 174).
When you encounter a problem at the device, use the Call for Assistance
transaction to contact your manager, help desk, or whoever your administrator has
added to the Assistance Contacts List, in the host application.
1. Tap Call for Assistance.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Tap the appropriate contact. The device displays the status of the call, as it
connects.
4. To end the call, tap End Call. If the line is busy, tap Retry or End Call.
56
Standard transactions
Video Playback
57
Chapter 2
Description
Play
Pause
Rewind
Forward
Turn volume on
Increase volume
Decrease volume
Turn volume off
58
Enter transactions at the device and submit the information directly to the host
application database.
Transaction information and data entry screens are HTML pages that you access
using a Web address (URL).
Use the System Settings portion of Workforce Timekeeper to specify the
following information. This information controls the formatting of time and
duration values in Smart View transaction screens.
The login user name associated with the device (by default, InTouchUser).
The following table describes the Smart View transactions that are available when
you are working in employee mode. For instructions about assigning these
transactions to soft keys, refer to the Device Manager system administrator guide.
Smart View Transaction
Notes
Approve Timecard
Justify Exception
New Request
Pay Code Edit Online
View Accruals Online
View Schedules Online
View Timecard Online
View Totals Online
Request for Time Off
View Messages
59
Chapter 2
Administrators: You can create custom Smart View transactions for your
employees. For more information, see the Device Manager System Administrator
Guide.
Use the Approve Timecard transaction to review and approve the timecard for a
specific pay period. The device displays an hourly view of the timecard (start
time, end time, and shift totals). The timecard shows actual punch times even if
the host application is configured to perform punch rounding. You can also use
this transaction to revert an approved timecard to its unapproved state.
You can perform this transaction only if your assigned time entry method in the
host application is hourly. The hourly time entry method requires employees to
enter start and stop shift times in their timecards.
1. Tap Approve Timecard.
2. Swipe your badge or enter the badge ID and tap Enter.
3. Select the appropriate period.
If your timecard does not appear, one of the following may have occurred:
60
You did not enter start and stop shift times for the pay period. The message
No transactions found appears.
You are not assigned the hourly time entry method in the host application. The
message Project view is not supported at this device appears.
A manager has already approved the timecard. You cannot retract the
approval.
The Justify Exception transaction allows employees to select one or more duration
pay codes to justify missing time. Missing time exceptions typically occur when
an employee punches in late, leaves early, or is absent.
The Justify Exception transaction is available only when the Auto-Resolved
Exceptions feature is configured in the host application.
1. Tap Justify Exception.
2. Swipe your badge or enter the badge ID and tap Enter.
3. Select an exception from the list.
4. Select the pay code with which you are justifying the exception.
5. Enter the amount of time.
6. (Optional) To justify the exception with additional pay codes, repeat steps 4
and 5, as necessary.
7. Tap Review.
8. Tap Submit.
Note: If you tap the confirmation page before it times out, the list of
exceptions reappears. The system identifies each resolved exception with a
green check mark.
61
Chapter 2
Use the New Request transaction to request a pay code (for example, time off for
vacation or personal time).
Requesting time off in days
This type of time off request is in increments of whole days, not hours.
1. Tap New Request.
2. Swipe your badge or enter the badge ID and tap Enter.
3. Select the time off request type.
4. Select Days.
5. Enter the start date of the request.
6. Enter the end date of the request. To request one day, enter the same date as
the start date.
7. Select the Pay Code.
Requesting time off in hours
This type of time off request is in increments of hours, not whole days.
1. Tap New Request.
2. Swipe your badge or enter the badge ID and tap Enter.
3. Select the time off request type.
4. Select Hours.
62
Use the Request for Time Off transaction, to request time off, such as vacation or
personal time. The transaction initiates a business process in the host application,
which requires action by a manager. Employees can use the View Messages
transaction (see Read Messages (Smart View) on page 69) to determine the
results of their requests.
1. Tap Request for Time Off.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Check your accrual balances.
4. (Optional) Enter a Comment Code.
5. Select the Leave Type.
6. Select the From Date.
7. Select the To Date.
8. Enter the number of hours of time off for each day.
Note: If you specified a range of days, the number you enter is the number of
hours per day.
63
Chapter 2
9. Tap Submit.
Use the Pay Code Edit Online (Smart View) transaction to associate an amount of
time with a pay code. You can enter a positive or negative number of hours or
days to the pay code. Use this feature to enter non-productive time when you are
unable to punch in and out (for example, sick, vacation, or personal time). The pay
codes that are available depend on your configuration in the host application.
1. Tap Pay Code Edit Online.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Select the pay code.
4. Select the date. You can enter a date up to 29 days in the past or in the future.
5. Enter the time and tap Enter.
6. Do one of the following:
7. Tap Submit.
64
Use the View Accruals Online transaction to view current totals of accrued time,
such as vacation, personal, and sick time. The totals are accurate as of the time
that you perform the transaction. Accrual totals information includes the accrual
code name, type, and period ending balance. You can also view projected accrual
totals as of a specific date.
1. Tap View Accruals Online.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Select the end date of the period you are viewing. You can enter a date in the
past or the future.
65
Chapter 2
Use the View Schedules Online transaction to display your scheduled shifts for
the next 14 days, including today. The information includes the job, labor account,
or work rule transfers associated with the shifts. If no job, labor account, or work
rule appears with a shift, employees work their assigned job, labor account, or
work rule.
1. Tap View Schedules Online.
2. Swipe your badge or enter your badge ID and tap Enter. Your schedule
appears.
66
4. Tap Close.
Today
Yesterday
Week to Date
Last Week
67
Chapter 2
The timecard shows actual punch times, even if the host application is
configured to perform punch rounding. An E indicates an exception, such
as a missed punch.
The View Totals Online transaction differs from View Totals on page 55, which
accesses totals information that was last downloaded to the device.
Use the View Totals Online transaction to view hours totals for various time
frames, including the previous pay period and week-to-date. The totals are
accurate as of the time that you perform the transaction.
1. Tap View Totals Online.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Select the time span.
68
Today
Yesterday
Week to Date
Last Week
Tap the plus sign (+) to view details. Totals information is organized by location,
and by job within each location. An (x) indicates that the employee performed a
job transfer to the current job.
Use the Read Messages transaction to read messages that managers send you.
These messages are the same ones that appear in your Workforce Timekeeper
Inbox. Messages include meeting announcements and responses to requests for
time off.
1. Tap Read Messages.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Tap the appropriate message to view its contents.
69
Chapter 2
Required: The user must enter a Enter a separator and a value, or a separator and
value or accept the default.
no value.
Optional: The user can enter a
value or leave the field blank.
2. Assign the form to your soft key setting. Select Setup > Device Manager
Setup > Soft Key Settings. For example, soft key 08.
3. Initialize InTouch.
4. Configure the activity codes. Select Setup > Activity Setup > Activities.
For example:
Activity codes for activity Level 1: 101 and 102
Activity codes for activity Level 2: 201 and 202
Activity codes for activity Level 3: 301 and 302
Activity codes for activity Level 4: 401 and 402
70
InTouch can process the specified separator in a bar code for Smart View
transactions only. If the device is not processing a Smart View transaction, it
interprets the separator as a data character.
If no data precedes a separator character in a bar code, that data field remains
blank. If the separator character is scanned after the last data field is
populated, no action is taken.
71
Chapter 2
72
73
Chapter 2
Example 1: The Activity Form definition includes required and optional fields,
with and without default values:
Activity Level 1: required, with no default value.
Activity Level 2: required, with default value 202.
Activity Level 3: optional, with no default value.
Activity Level 4: optional, with no default value.
Objective
Data on screen
101/201/301/401
101/201/301/401
Data submitted
to server
Level 1: 101
Level 2: 201
Level 3: 301
Level 4: 401
101//301/401
101/202/301/401
Level 1: 101
Level 2: 202
Level 3: 301
Level 4: 401
Example 2: The Activity Form definition includes read-only and hidden fields:
Activity Level 1: required, with default value 102.
Activity Level 2: read-only, with default value 202.
Activity Level 3: hidden, with default value 302.
Activity Level 4: optional, with no default value.
Note:
74
Read-only fields appear on the screen, but cannot be edited. Do not add data
or a separator to the bar code.
Hidden fields do not appear on the screen. Do not add data or a separator to
the bar code.
Optional fields are editable. To leave an optional field blank, add a separator
but no data to the bar code.
Objective
Data on screen
Data submitted
to server
Level 1: 101
Level 1: 101
Level 2: 202
Level 2: 202
Level 4: 401
Level 3: 302
Level 4: 401
101/
Level 1: 101
Level 1: 101
Level 2: 202
Level 2: 202
Level 4:
Level 3: 302
Level 4:
/401
Level 1: 102
Level 1: 102
Level 2: 202
Level 2: 202
Level 4: 401
Level 3: 302
Level 4: 401
75
Chapter 2
Note: If you scan a bar code that does not contain the proper sequence of
characters, the following error message appears: Unrecognized badge
format [NGT 02-01]. If you scan a bar code in which there is no
transaction assigned to the specified soft key, the following error message
appears: Soft key nn is not assigned (where nn is the soft key
number).
2. Scan your badge (or swipe it).
3. Scan the bar code for the three activity codes. For example, 101/201/301.
4. Scan the submit transaction bar code. For example, STXSUB-ETX. You can
scan the submit transaction bar code at any stage of the transaction. There is
no need to first access the Review page.
76
Activities transactions
Activities transactions
Administrators: To enable employees to perform Activities transactions, use
Workforce Timekeeper and Activities as the host applications. You can assign
Activities transactions to soft keys using Device Manager.
Note:
When an employee taps a soft key, the device calls the URL and displays the
form on the screen.
When the transaction is completed, the device sends the information to the
Activities database. If the network is unavailable, the device stores the
transaction and sends it when the network recovers.
77
Chapter 2
78
Chapter 3
Chapter 3
Introduction
You use manager mode to perform transactions for employees. Transactions
include adding punches, adjusting pay code hours, and overriding restrictions.
Caution: Performing manager mode transactions can affect data that the device
has already sent to payroll for processing.
Administrators: Use Device Manager to set up access to manager mode. You can
configure a device to include one or more employee mode transactions while the
device is in manager mode. For information about Employee mode transactions,
see Employee Mode Transactions on page 37.
Note: At the conclusion of many transactions, a summary of the data you entered
appears. Tap Back to make changes, or tap Submit to save your data. The
instructions in this chapter assume that you are ready to Submit; they do not
explicitly mention the Back option, when it is available.
80
81
Chapter 3
Use the Manager Login transaction to access manager mode, when the following
conditions are met.
The device allows you to use an Employee badge to access manager mode.
82
Templates
The Enroll Employee transaction creates a template for an employees finger. A
template is a mathematical representation of a fingertip that is stored on the
InTouch device, in an encrypted format. The Kronos Touch ID technology does
not store actual fingertip images. Furthermore, the mathematical representations
of the fingertips cannot be used to re-create the original images.
Each employee can enroll two fingersa primary finger and, if required, a
secondary finger. InTouch uses these templates to perform biometric verification
or biometric identification when employees perform a fingerscan. Biometric
verification requires an employee to swipe a badge or enter a badge ID before
scanning a finger. Biometric identification requires only a fingerscan. You can
enroll an employee for both biometric verification and biometric identification.
However, an individual InTouch device can support only one type of biometric
validation at a time.
A timeclock can store 4,000 verification templates or 500 identification templates
(the latter are larger). The number of templates is based on the number of fingers
that are enrolled, not the number of employees. Kronos therefore recommends
that, for a given device, up to 2,000 biometric verification employees enroll two
fingers each; or up to 250 biometric identification employees enroll two fingers
each.
To determine the current capacity of a device, run the Biometric report. See
Biometric report on page 186.
83
Chapter 3
Terminology
Nail joint
Cuticle
Finger core
First knuckle
Finger core
A finger contains a pattern of ridges, with typically one innermost ridge that
curves in on itself, near the center. This area is called the finger core. In the
following illustrations, the finger core is identified by a green dot:
84
For best results, first view the biometric enrollment tutorial video; press the Menu
key on the front of the device (see Home and Menu keys on page 27). Enroll a
small group of employees to familiarize yourself with the process, and keep future
enrollment groups as small as practical. Before you attempt live enrollments,
instruct employees to practice the lock, drop, and hold methodwhile InTouch is
idle.
Ridge-lock
85
Chapter 3
Lock
Slide your finger along the ridge-lock, without touching the sensor, until the first
knuckle rests on the ridge-lock. Sliding the finger along the ridge-lock helps to
dissipate electrostatic discharge that can adversely affect the biometric device.
Note: When you rest your first knuckle on the ridge-lock, your nail joint should
extend slightly past the white border of the sensor. This position ensures that your
finger core is at the center of the sensor. If your finger is small, however, the nail
joint might not extend past the border of the sensor while the first knuckle is
resting on the ridge-lock. In this case, slide your first knuckle slightly past the
ridge-lock so that the nail joint crosses the white border of the sensor.
86
Drop
Drop your finger flat onto the surface of the sensor, with your finger core in the
center of the sensor, and your finger in contact with the white border of the sensor.
Apply moderate pressure. If you apply too much pressure, the finger ridges can
flatten out and produce a smudged image. If you apply too little pressure, the
sensor might not detect your finger. In either case, a Poor enrollment can result. In
addition, do not rotate the finger after you have placed it on the sensor.
Hold
Hold your finger on the sensor until the LED flashes, and then promptly remove
it. Green indicates a Good enrollment; orange indicates a Fair enrollment; red
indicates a Poor enrollment.
The Enroll Employee transaction requires the participation of both the manager
and the employee.
87
Chapter 3
Biometric verification
To enroll an employee for biometric verification, perform the following steps:
88
Tap the button that corresponds to the finger you are enrolling. A check mark
indicates a finger that you have previously enrolled. Use the index, middle, or ring
finger. Enroll the thumb or pinky only if you cannot successfully enroll the other
fingers. If you do tap the thumb or pinky, a warning message appears.
Capture Fingerscan (biometric verification)
Note: Ensure that your finger is clean and not too dry.
89
Chapter 3
Directly face the timeclock so that you can comfortably place your finger on the
sensorwithout having to awkwardly extend your arm or hand. Use the lock,
drop, and hold method (for details, see Lock, drop, and hold method on page
85):
Lock: Slide your finger forward and along the ridge-lock, without touching
the sensor area.
Drop: Drop your finger onto the surface of the sensor, and apply moderate
pressure.
Hold: Hold your finger on the sensor until the LED flashes, and then
promptly remove it.
When the biometric device detects a scan, the timeclock displays the following
information:
90
Quality ScoreA measure of the useful data that the sensor detected in the
fingerscan. Some fingers have ridges, scars, or other characteristics that can
lower the quality score.
The following table describes the icons associated with the scan results:
Icon
Description
Indicates a Good quality score, or content score.
Note: The threshold always receives a Good score.
Indicates a Fair quality score or content score.
Indicates a Poor quality score, or content score.
The following examples of scan results include the recommended user actions.
Note: You can configure InTouch to add the core locator to the fingerscan
images during the biometric verification enrollment process (for examples of this
feature, see Biometric identification on page 100). Or, you can configure
InTouch to not display employee fingerscans at all during biometric verification.
For information about these settings, see your Kronos Representative.
91
Chapter 3
Good Enrollment
Result
Action
Good Enrollment
92
Fair Enrollment
Result
Action
Fair EnrollmentRetry
Suggested
93
Chapter 3
Poor Enrollment
94
Result
Action
Poor Enrollment
Failure
95
Chapter 3
Result
Action
Failure
96
The following table describes the possible results of the enrollment test:
Result
Action
Accepted
If you have enrolled only one finger, the system prompts you to
enroll another finger. You can enroll a secondary finger or reenroll your primary finger. Go to Select Finger to Enroll
(biometric verification) on page 88.
If you have already enrolled two fingers, or you decline to enroll
another finger, the enrollment process is completed.
Managers: The system prompts you to enroll another employee.
No fingerscan
detected
Failed
97
Chapter 3
Managers: If the employees enrollment test fails three consecutive times, the
following results page appears:
To change the threshold settingfor the current employee onlytap one of the
following:
Normal
Low
None
98
Possible causes
Your finger is too dry.
You are not applying enough pressure on the
sensor.
Note: Fingerscan quality can vary by finger.
Attempt to enroll an alternate finger.
99
Chapter 3
Biometric identification
Note: Biometric identification supports only home employees.
To enroll an employee for biometric identification, perform the following steps:
100
Tap the button that corresponds to the finger you are enrolling. A check mark
indicates a finger that you have previously enrolled. Use the index, middle, or ring
finger. Enroll the thumb or pinky only if you cannot successfully enroll the other
fingers. If you do tap the thumb or pinky, a warning message appears.
Capture Fingerscan (biometric identification)
Note: Ensure that your finger is clean and not too dry.
101
Chapter 3
Directly face the timeclock so that you can comfortably place your finger on the
sensorwithout having to awkwardly extend your arm or hand. Use the lock,
drop, and hold method (for details, see Lock, drop, and hold method on page
85):
Lock: Slide your finger forward and along the ridge-lock, without touching
the sensor area.
Drop: Drop your finger onto the surface of the sensor, and apply moderate
pressure.
Hold: Hold your finger on the sensor until the LED flashes, and then
promptly remove it.
When the biometric device detects a scan, the timeclock displays the following
information:
102
Quality ScoreA measure of the useful data that the sensor detected in the
fingerscan. Some fingers have ridges, scars, or other characteristics that can
lower the quality score.
Core PlacementIndicates whether the core of the finger was in the middle
of the sensor. Score: Good or Poor.
The following table describes the icons associated with the scan results:
Icon
Description
Indicates a Good quality score, content score, or core placement.
Note: The threshold always receives a Good score.
Indicates a Fair quality score or content score.
Note: The core placement never receives a Fair score.
Indicates a Poor quality score, content score, or core placement.
The following examples of scan results include the recommended user actions.
The circular target indicates where the finger core should be placed on the sensor
(it is always in the same position). The plus sign (or core locator) indicates where
the finger core was actually placed on the sensor. If the sign is green, the Core
Placement is Good; if it is red, the Core Placement is Poor.
Note: You can configure InTouch to not display employee fingerscans during the
biometric identification enrollment process. For information about this
configuration setting, see your Kronos Representative.
103
Chapter 3
Good Enrollment
Result
Action
Good Enrollment
104
Fair Enrollment
Result
Action
Fair EnrollmentRetry
Suggested
Note: You can lower the Quality Score threshold to 25 (from 40), to make it easier
for biometric identification employees to achieve a Fair Enrollment. For
information about this configuration setting, see your Kronos Representative.
105
Chapter 3
Poor Enrollment
106
107
Chapter 3
Result
Action
Poor Enrollment
108
Note: You can configure InTouch to not display the Accept Best button, under
any conditions. For information about this setting, see your Kronos
Representative.
Failure
Result
Action
Failure
109
Chapter 3
Action
Accepted
If you have enrolled only one finger, the system prompts you to
enroll another finger. You can enroll a secondary finger or reenroll your primary finger. Go to Select Finger to Enroll
(biometric identification) on page 100.
If you have already enrolled two fingers, or you decline to enroll
another finger, the enrollment process is completed.
Managers: The system prompts you to enroll another employee.
To enroll another employee for biometric identification, remain in
the Enroll Employee transaction. That is, do not allow the system
to time out to the employee or manager home page, while you are
enrolling multiple employees.
No fingerscan
detected
Failed
110
111
Chapter 3
112
Possible causes
Your finger is too dry.
You are not applying enough pressure on the
sensor.
Note: Fingerscan quality can vary by finger.
Attempt to enroll an alternate finger.
113
Chapter 3
Templates
The Enroll Employee transaction creates a template for an employees finger. A
template is a mathematical representation of a fingertip that is stored on the
InTouch device, in an encrypted format. The fingerscan device uses a composite
of three different images of an employees fingertip to create the template. The
Kronos Touch ID Plus technology does not store actual fingertip images.
Furthermore, the mathematical representations of the fingertips cannot be used to
re-create the original images.
Each employee can enroll two fingersa primary finger and, if required, a
secondary finger. InTouch uses these templates to perform biometric verification
or biometric identification when employees perform a fingerscan. Biometric
verification requires an employee to swipe a badge or enter a badge ID before
scanning a finger. Biometric identification requires only a fingerscan.
Note: Biometric identification supports only home employees.
The fingerscan device can enroll a maximum of 5,000 employees and 10,000
templates. If you attempt to enroll an employee after this limit is reached, an error
message appears.
To determine the current capacity of a device, run the Biometric report. See
Biometric report on page 186.
114
Note: Kronos Touch ID Plus enrollment templates and existing Kronos Touch ID
enrollment templates are incompatible with each other. Employees who enrolled
using Kronos Touch ID, must re-enroll using Kronos Touch ID Plus, in order to
use the new option.
Terminology
Cuticle
Finger core
Finger core
A finger contains a pattern of ridges, with typically one innermost ridge that
curves in on itself, near the center. The fingerscan device uses the unique
characteristics of a fingertips ridges to construct the template.
115
Chapter 3
116
Place your finger on the sensor with your cuticle at its center.
cuticle in center of
sensor
Enroll Employee
To enroll an employee for biometric validation:
117
Chapter 3
118
Capture Fingerscan
The system prompts you to place your finger on the sensor.
Directly face the timeclock so that you can comfortably place your finger on
the sensorwithout awkwardly extending your arm or hand.
Place your finger flat on the sensor. Do not twist, rotate, or slide your finger
while it is on the sensor.
Apply firm, even pressure. If you apply too little pressure, the sensor might
not detect your finger. If you apply too much pressure, the image might be too
dark. In either case, the enrollment can fail.
Hold your finger on the sensor until the image frame turns green, the LED
flashes green, and the timeclock emits a tone; then remove it.
Administrators: You can disable the tone using Device Manager.
119
Chapter 3
The system grades the scan as Good, Fair, or Poor, and prompts you to re-scan the
same finger.
120
If your finger is not positioned correctly, the system instructs you to reposition it
for a successful scan, as in the following illustration.
Note: If the system directs you to reposition your finger, do not slide the finger
into place. Rather, lift your finger from the sensor and then re-place the finger in
the recommended position.
When instructed, re-scan the same finger. Repeat the Capture Fingerscan process
until you have obtained three scans. The system uses the three images to create a
single template.
121
Chapter 3
The results pages for the three scans include the following information:
Parameter
Description
Quality Score
Good: 60 or greater
Fair: 4059
Poor: 39 or less
Content Score
Threshold
The results pages vary, depending on the enrollment score: Good, Fair, or Poor.
Good Enrollment
122
Fair Enrollment
Tap Retry. Return to Capture Fingerscan. Re-scan the same finger, and try
to achieve a Good enrollment.
Tap Change Finger. Return to Select Finger to Enroll and select a different
finger.
If you have tried enrolling each finger, without achieving a Good Enrollment,
tap Accept Best. Go to Confirm Fingerscan.
123
Chapter 3
Poor Enrollment
Note: A low Quality score might indicate that your finger is too dry. Moisten it
using the PreScan fingertip enhancer pad.
124
Tap Retry. Return to Capture Fingerscan. Re-scan the same finger, and try
to achieve a Good enrollment.
Tap Change Finger. Return to Select Finger to Enroll and select a different
finger.
If you have tried enrolling each finger, without achieving a Good Enrollment,
tap Accept Best. The following screen appears.
If you tap Continue, and thereby accept a Poor enrollment, you can use only
biometric verification or biometric identification with badge ID at the timeclock.
That is, you must first swipe a badge or enter a badge ID before scanning the
finger that you enrolled. Go to Confirm Fingerscan.
For more information, see Biometric identification with badge ID.
Confirm Fingerscan
At the Confirm Fingerscan screen, re-scan the same finger that you used in the
Capture Fingerscan step. The biometric device compares the previously captured
fingerscan image (or template) with your current live fingerscan.
The following sections describe the possible results of the enrollment test.
125
Chapter 3
Accepted
If you have enrolled only one finger, the system prompts you to enroll another,
secondary finger.
126
Failed
Tap Retry. Return to Capture Fingerscan. Re-scan the same finger, and try
to achieve an Accepted enrollment test.
Tap Change Finger. Return to Select Finger to Enroll and select a different
finger.
Managers: If the employee fails the enrollment test three consecutive times, on a
timeclock that is configured for biometric verification, the following screen
appears:
127
Chapter 3
Note: The employee should first attempt to successfully enroll any finger, by
tapping Enroll Different Finger, before you consider lowering the threshold.
A lower threshold allows a wider variance between the enrollment template and
the live fingerscan. This adjustment increases the chance that the device will
accept the employees test resultsbut it also increases the chance that the device
will incorrectly accept another employees fingerscan. Furthermore, if you lower
the threshold from High, these templates will be ineligible for biometric
identificationbut they can be used for biometric verification or biometric
identification with badge ID. If you set the threshold to None, the device will
always accept the employees test result, regardless of its quality. When you lower
the threshold setting at this screen, it applies to the current employee only.
Biometric identification with badge ID
Biometric identification with badge ID is designed for employees who attempt to
enroll for biometric identification, but whose fingerscans are consistently Poor.
128
3. Tap Yes.
129
Chapter 3
4. Tap Secondary. The check mark indicates the primary finger that the
employee enrolled.
130
Result
Possible cause
Dark image
131
Chapter 3
Unenroll Employee
132
Standard transactions
Standard transactions
Standard (or local) transactions use information that is stored in the device. The
following standard manager transactions are included with the InTouch.
The instructions for all manager mode transactions assume that you are already in
manager mode.
Add Punch
Use the Add Punch transaction to add a missing punch for an employee, or to edit
punch information. You cannot change the date or time of an existing punch.
However, you can delete the punch (see Delete Punch on page 137) and then
add a punch with a new date or time.
You can perform this transaction for 29 days before or after the current date,
which is considered day 0.
1. Tap Add Punch.
2. Swipe the employees badge or enter the badge ID and tap Enter.
3. Select the date.
4. Enter the time and tap Enter.
5. Depending on how your system is configured, you can select one or more
labor levels. For example:
Work Order
Item Number
Product
133
Chapter 3
Cost Center
Job
Department
Division
Job
Assignment
8. Tap Submit.
Note: Midnight (enter as 00:00) is the first minute of a day; 11:59 P.M. (enter as
23:59) is the last minute of a day.
134
Configure the timeclock to accept gate entry punches from home employees
and non-home employees.
Standard transactions
Connect a remote badge reader to a device that is configured for gate entry.
You can install the reader outside the door to the building that houses the
device. The default transaction for the reader is Gate Entry.
Entry and a simple in-punch or out-punch for a shiftThe punch can also
be subject to schedule enforcement and biometric verification or
identification.
Set up the gate schedules for a device. A gate open schedule is a period when
a door is unlocked, and employees can access an area without swiping their
badges. A gate off schedule is a period when the gate remains locked, even if
an employee performs a transaction that would otherwise unlock the gate.
Managers: Tap View Gate Times to review the gate open and gate off schedules
for a device.
Use the Gate Override - Duration transaction to open a door for a specified time
spanwithout requiring employees to swipe a badge. This feature is useful when
you are not restricting access to an area.
1. Tap Gate Override - Duration.
2. Enter the Open Duration, in minutes. Maximum amount: 10,080 (or 7 days).
3. Tap Submit. The door unlocks to allow unrestricted entry.
135
Chapter 3
Use the Gate Override - Employee transaction to open a door for a specific
employee. This feature is useful when the device cannot read an employees
badge, or when the employee has forgotten the badge.
1. Tap Gate Override - Employee.
2. Swipe the employees badge or enter the badge ID and tap Enter.
136
Standard transactions
Change Password
When you are using a Supervisor badge to enter manager mode, the Change
Password transaction is available.
1. Tap Change Password.
2. Enter the current password.
3. Enter the new password and tap Enter.
4. Re-enter the new password.
Note: The new password applies to all Supervisor badges, but only to the device
where you performed this transaction.
Delete Punch
137
Chapter 3
2. Swipe the employees badge or enter the badge ID and tap Enter.
3. Select the date.
4. Enter the time and tap Enter.
5. Tap Submit.
Use the View On or Off Premises Employees transaction to view a list of home
employees who are currently on or off the premises.
1. Tap View On or Off Premises Employees.
2. To view the employees who are on or off the premises, tap the appropriate
arrow.
Administrators: For information about punch interpretation rules, see the Device
Manager System Administrator Guide.
138
Standard transactions
Use the Global Home Override transaction to override schedule and punch
restrictions for home employees when unusual circumstances occur. For example,
if there is inclement weather, this feature enables home employees to punch out
early.
1. Tap Global Home Override.
2. Tap Enable.
3. Enter the duration of the override (use the hh:mm format) and tap Enter. The
maximum value is 99:59.
4. Tap Submit. For the entire duration of the override, the system displays an
icon below the logo on the employee and manager home pages. See Global
Home Override on page 32.
Note: To disable an override, tap Global Home Override and then tap Disable.
139
Chapter 3
4. Tap Submit. For the entire duration of the override, the system displays an
icon below the logo on the employee and manager home pages. See Global
Non-Home Override on page 33.
Note: To disable an override, tap Disable in step 2.
Use the Pay Code Move Amount transaction to move an employees hours from
one pay code to another. The prompts that appear depend on how your
administrator set up the transaction in the host application. The following
procedure lists all possible prompts.
Note: The following procedure assumes that the option to transfer to another job
is available. If the transaction does not allow job transfers, Enter Badge is the
last prompt that appears.
1. Tap Pay Code Move Amount.
2. Enter the employees badge ID and tap Enter.
3. Select the date.
4. Enter the time and tap Enter.
5. Select the From Pay Code.
6. Enter the hours and tap Enter.
7. Select the To Pay Code.
8. Enter the hours and tap Enter.
140
Standard transactions
Work Order
Item Number
Product
Cost Center
Job
Department
Division
Job
Assignment
141
Chapter 3
The length of time before the primary bell rings that the warning bell rings.
Ring Bell
Use the Ring Bell transaction to ring the bell at unscheduled times, such as during
an emergency.
1. Tap Ring Bell.
2. Enter the Duration of the ring, in seconds.
3. Tap Enter.
142
Standard transactions
Silence Bell
Use the Silence Bell transaction for either of the following reasons:
143
Chapter 3
When unusual circumstances occur, use the Single Home Employee Restriction
Override transaction to override schedule and punch restrictions for a specific
home employee. For example, you can allow an employee to start or leave work
earlier than scheduled.
In the Number of Credits step, enter the number of times that an employee can
punch. This step allows you to extend the override to an employee for a longer
duration.
1. Tap Single Home Employee Restriction Override.
2. Swipe the employees badge or enter the badge ID and tap Enter.
3. Enter the number of credits (99 or fewer) and tap Enter.
When a restriction override is enabled, a small icon appears near the upper right
corner of the idle screen (in Employee, Manager, or Maintenance mode).
144
Standard transactions
The View Employee Information transaction displays a set of data for a specific
employee.
1. Tap View Employee Information.
145
Chapter 3
2. Swipe the employees badge or enter the badge ID and tap Enter. The
following information appears:
General
Schedules
Message Assignments
Accruals
Run this report to view a list of some or all of the biometric templates that are
stored in the biometric device.
1. Tap Biometric Templates Report.
2. Do one of the following:
146
To view only templates that have low scores or other problems, tap
Problem. Continue to the next step.
Standard transactions
3. Select the search criteria. Tap the appropriate soft key and tap Yes.
Moderate Enroll
Poor Enroll
No Threshold
Thumb or Pinky
Improper Placement
Bad Enroll
Note: For details about these terms, see Biometric transactions: Kronos
Touch ID on page 83.
4. Tap Review.
5. Tap Submit to view the results.
147
Chapter 3
Note: This transaction is available only when you are using Workforce
Timekeeper as the host application.
Use the Pay Code Move Online transaction to move a positive or negative amount
of time from one pay code to another. The pay codes that are available depend on
how you are configured in the host application.
1. Tap Pay Code Move Online.
2. Swipe your badge or enter your badge ID and tap Enter.
3. Select the date.
4. Enter the time and tap Enter.
5. Select the pay code that you are moving hours from.
6. Enter the number of hours and tap Enter.
7. Enter the pay code that you are adding hours to.
8. (Optional) Select a Comment Code.
9. Tap Submit.
148
Note: This transaction is available only when you are using Workforce
Timekeeper and Scheduler as the host applications.
The Schedule Override transaction allows you to edit shifts at the device
without using Scheduler. The host application validates these revisions against the
punch interpretation rules that apply to you. If the changes are rejected, an error
message appears. If the changes are accepted, the revised schedule is saved to the
host application database. The host application then sends the revised schedule
back to the device, which accepts or rejects the punches.
To begin the Schedule Override transaction:
1. Tap Schedule Override.
2. Swipe your badge or enter your badge ID and tap Enter.
The Schedule Override screen displays up to three scheduled shifts. If you are
working when you perform this transaction, the current shift is included. If
you do not have a schedule, no shifts appear, and the tab reads 0 Schedule
Items.
3. Do one of the following:
149
Chapter 3
Adding shifts
Note: The Schedule Override transaction does not allow you to add shifts that
comprise more than one segment.
1. Tap Add Shift.
2. Select the start date of the shift.
3. Enter the start time and tap Enter.
4. Select the end date of the shift.
5. Enter the end time and tap Enter.
6. Select the Pay Code.
7. (Optional) Select a Comment Code.
8. Tap Submit.
Editing shifts
1. Select a shift.
2. Tap Edit.
3. Select the start date of the shift.
4. Enter the start time and tap Enter.
5. Select the end date of the shift.
6. Enter the end time and tap Enter.
7. Select the Pay Code.
8. (Optional) Select a Comment Code.
9. Tap Submit.
150
Deleting shifts
1. Select a shift.
2. Tap Delete.
3. (Optional) Select a Comment Code.
4. Tap Submit.
151
Chapter 3
152
Chapter 4
Chapter 4
Introduction
Maintenance mode allows you to display technical information about the InTouch,
perform configuration tasks, and execute diagnostic tests. These tests can help you
troubleshoot hardware malfunctions.
If you or your Kronos Representative cannot diagnose a particular hardware
problem, return the device to Kronos. See the guide for returning the InTouch.
Caution: Before you disassemble the device, use the host application to collect all
of the data that is stored on it.
The number of available options depends on the type of device you are using:
Standard model or Slim Profile model. The deeper, Standard model (see
illustration) enables you to install more options, such as an external reader or
back-up battery.
154
Introduction
Important: The application software for the device resides on the SD (Secure
Digital) card, which is in the unit. Removing, copying, or altering the SD card
voids your warranty.
155
Chapter 4
Required settings
The following steps apply to all setup scenarios:
1. Power up the device.
If the device times out during the initial setup, you can re-access maintenance
mode in two ways: swipe a Maintenance badge; or open the device and press
the maintenance mode button on the main board, which is on the inside front
cover (see button in the following illustration). To remove the front cover,
use the security wrench that was shipped with the device. You must press and
hold the button for four seconds.
Note: Button enables you to restart the device, when the system is not
responding. Press and hold the button for four seconds.
156
Note: If you are prompted to calibrate the touchscreen, contact your Kronos
Representative before proceeding. For more information, see Calibrate
Touchscreen on page 181.
2. Tap the default language.
Note: This language is used only during the initial setup and configuration of
the device. After you complete the setup, you download the language
information from Device Manager. The default language that you specify in
Device Manager supersedes the default language that you choose in this step.
For more information, see Language support on page 22.
The Communications Settings page opens.
Note: If you inadvertently selected the wrong language in the previous step,
tap the Language icon in the lower right corner of the screen. Tap the correct
language, and, at the Confirmation screen, tap Yes.
157
Chapter 4
Optional settings
Perform one or more of the following steps, depending on the options and features
that you are using:
158
If one or more bar code badge readers are attached to the device, use the Bar
Code Symbology setting to ensure that the device can read the badges. See
Bar Code Symbology on page 173.
If one or more remote badge readers are connected to the device, use the
Remote Readers function to configure them. See Remote Readers on page
173.
To allow a user to remotely access the device from a PC, enable the Remote
Access function. See Remote Access on page 172.
To allow a user to remotely debug the device from a PC that is running VNC,
enable the Remote Debug Mode function. See Remote Debug Mode on
page 177.
If the device makes available the Call for Assistance employee transaction,
configure the VoIP settings (see VoIP Settings on page 174).
Add the device to your system configuration, and assign it to a device group.
Test the communication between the host application and the device.
Define the transactions (in employee mode and manager mode) that users can
perform at the device.
Define which type of data to download from the host application to the device
(for example, activity codes, pay codes, and so on).
159
Chapter 4
160
161
Chapter 4
To clean the touchscreen surface, press the Menu key on the front of the device
(bottom left), and tap Clean Touchscreen. The system disables the touchscreen
for 30 seconds, so that you can clean its surface without inadvertently performing
a transaction. The system counts down the number of seconds that the touchscreen
remains disabled. After you finish cleaning the touchscreen, wait until the
remaining time elapses, or press the Home key on the front of the device (bottom
right) to exit.
162
Settings
Settings
163
Chapter 4
Communication Settings
Note: The communication settings for the device must match the corresponding
settings in Device Manager. If your organization uses Device Manager, the
Communication Mode settings that you enter in the Device Communication
Setting building block (Setup > Device Manager Setup > Device
Communication Settings) must match the communication settings that you enter
on the device.
164
Settings
165
Chapter 4
IPV4 Configuration
Note: If you are using the IPV6 IP address format, skip this setting.
Important considerations for Dynamic Host Configuration Protocol (DHCP)
Use a DHCP server to automatically assign IP addresses to devices (see step 4, in
the procedure that follows). Before you complete the communication settings for
the device, note the following:
Ensure that your DHCP server complies with the minimum requirements of
the DHCP RFC2132 standard to supply an IP address, subnet mask setting,
and default gateway setting.
Do not configure InTouch devices to use DHCP on a network that does not
support DHCP. Otherwise, each device performs an address request every five
seconds for an indefinite period. These requests can adversely affect network
performance.
To change the IP address of a device that uses DHCP: change the address on
the network; assign the address to the device; and then remove the address
from the DHCP pool so that another device cannot use it.
If you remove a device that uses DHCP, you can reuse its former IP address.
5. IP Address: Enter the IP address for this device (the default value is 127.0.0.1)
and tap Enter.
6. Subnet Mask: Enter the IP address for the sub-network (the default value is
255.255.255.0) and tap Enter.
7. Gateway: Enter the gateway IP address (including the periods) and tap Enter.
166
Settings
Auto
10 Full Duplex
10 Half Duplex
Stateful: Go to step 9.
Stateless: Go to step 9.
167
Chapter 4
If you are using the IPV4 IP address format and you set the Address
Mode to DHCP (see IPV4 Configuration on page 166), the system
auto-populates all of the DNS values. Go to step 9.
168
If you set IPV6 Support to True and you set the Address Mode to
Manual (see IPV6 Configuration on page 167), enter the IP address of
the primary DNS server.
Settings
If you set the IPV6 Address Mode to Manual and you have a secondary
DNS server for IPV6, enter the IP address of this server.
9. Tap Submit.
Important considerations for Dynamic DNS (DDNS) Support
When an IP address is assigned to the client device, the DHCP server updates
the DNS server with the DNS (A) record and (PTR) records.
Configure the DHCP server so that it deletes the records in the DNS server
when an IP address lease time expires for a particular client device.
Windows 2003 (and higher versions) DHCP server and DNS server support
this type of behavior and configuration.
The DNS server is not updated when the address mode of the client device is
configured as static (and the static IP address is configured at the device). The
DNS server is updated only when the address mode of the client device is
configured as DHCP.
The device makes a request to the DHCP server. By default, the device ID is
used as the device host name.
If the DHCP server is configured to update the DNS server, only the DNS
server is updated.
The client device makes a request to the DHCP server to renew the IP address
at a frequency equal to the lease time divided by two.
169
Chapter 4
Wi-Fi Settings
Note: The device can take up to several minutes to make the wireless connection.
A confirmation page indicates whether the connection was successful.
After you complete the Wi-Fi settings, ensure that the IPV4 settings are
configured correctly for the Wi-Fi network (see IPV4 Configuration on page
166).
Using WPA Personal or WPA2 Personal authentication
1. Tap Settings.
2. Tap Communication Settings.
3. Tap Wi-Fi Settings.
4. Tap Enabled.
5. Do one of the following:
If no SSID appears in the list, tap the keyboard icon, enter the SSID, and
tap Enter. Go to the next step.
WPA Personal
WPA2 Personal
170
Settings
If no SSID appears in the list, tap the keyboard icon, enter the SSID, and
tap Enter. Go to the next step.
WPA Enterprise
WPA2 Enterprise
Audio
Use the Audio settings to configure the tones that the device emits.
1. Tap Settings.
2. Tap Audio.
3. Tone Volume: Tap the plus (+) or minus (-) sign to adjust the volume of the
beeper.
4. Key Click: Indicates whether the device emits a clicking tone when users tap
the touchscreen or a key.
Note: To listen to your settings, tap Set and then tap Test. To retain the
original settings, tap Revert.
5. Tap Set.
171
Chapter 4
Display
Use the Display setting to adjust the brightness of the device screen.
1. Tap Settings.
2. Tap Display.
3. Brightness Control: Tap the plus (+) or minus (-) sign to adjust the brightness.
4. (Optional) To preview the setting, tap Test.
5. Do one of the following:
Remote Access
This function enables a device to be remotely accessed, using a VNC viewer. It is
useful for troubleshooting purposes.
1. Tap Settings.
2. Tap Remote Access.
3. Remote Access Support: Tap Enabled.
4. Access Password: Enter the password.
5. Verify Access Password: Re-enter the password.
6. Tap Submit.
To remotely access this device using a VNC viewer, you must have the following
information:
When you connect to this device using a VNC viewer, you can access the two
keys on the front of the device:
To access the device Menu key from the viewer session, press Ctrl+m.
To access the device Home key from the viewer session, press Ctrl+h.
172
Settings
Interleaved 2-of-5
Code 128
Code 39
Codabar
4. Tap Submit.
Remote Readers
You can connect one or two remote badge readers to a given data collection
device. Remote readers can allow employees to perform simple punches.
To configure remote readers:
1. Tap Settings.
2. Tap Remote Readers.
173
Chapter 4
VoIP Settings
Configure the VoIP (Voice-over-Internet Protocol) settings to enable employees to
use the Call for Assistance transaction (See Call for Assistance on page 56).
1. Tap Settings.
2. Tap VoIP Settings.
3. Registrar: Enter the IP address and tap Enter.
4. User Name: Enter the user name and tap Enter.
5. Password: Enter the password and tap Enter.
6. STUN (Session Traversal Utilities for NAT) Server: Enter the IP address and
tap Enter.
7. Tap Submit.
174
Advanced
Advanced
The Advanced functions allow you to support the biometric functions, and to
perform routine maintenance and troubleshooting activities.
Failure Override
Note: This setting is available only for data collection devices that include a
biometric device.
Use Failure Override to specify whether the InTouch accepts or rejects biometric
punches when authentication fails.
1. Tap Advanced.
2. Tap Failure Override.
3. Do one of the following:
175
Chapter 4
Non-Enrolled Employees
Note: This setting is available only for data collection devices that include a
biometric device.
The screen lists the employees who are assigned to the device group that includes
the current device, but who are not enrolled for biometric authentication.
1. Tap Advanced.
2. Tap Non-enrolled Employees.
Restart Terminal
Note: You can also restart a device using Device Manager. Select Device
Manager > Devices > Troubleshooting > Reboot Device.
Use the Restart Terminal function to restart the device.
1. Tap Advanced.
2. Restart Terminal: Tap Yes.
3. Tap Yes to confirm your selection.
176
Advanced
Important: If the device is not responding, you can reboot it using the restart
button on the main board, which is on the inside front cover of the device. To
remove the cover, use the security wrench that was shipped with the device. You
must press and hold the button for four seconds. See the note on page 156, and the
accompanying illustration.
177
Chapter 4
S (Supervisor badge)
M (Maintenance badge)
7. Tap Swipe.
8. Tap OK.
Note: After the InTouch reboots, the Remote Debug Mode menu is disabled.
To re-enable it, repeat the steps described in this section.
Factory Defaults
Use Factory Default to revert the device settings to the factory default settings.
Caution: Use the Factory Default settings only if the device is not operating
properly. You lose all previous settings and data when you perform this function.
1. Tap Advanced.
2. Tap Factory Defaults.
3. Tap Restore.
4. Tap Yes to confirm your selection. The device reboots.
5. Restore the Communication Settings. See Communication Settings on page
164.
178
Advanced
179
Chapter 4
To return the device to secure mode (that is, to disallow HTTP), access Device
Manager and initialize the device. Initialization restores the device to secure
mode, which is its default state.
Biometric Verification
Note: This test applies only to devices that include the Kronos Touch ID
authentication device.
The InTouch confirms that an employees finger scan image matches the
corresponding template in the biometric device. The Biometric Verification
function allows you to perform a typical biometric verification punch without
creating an actual punch record for the employee.
1. Tap Advanced.
2. Tap Biometric Verification.
3. Swipe the badge that you are testing, or enter the employees badge ID.
4. Direct the employee to place the appropriate finger on the sensor, using the
same position that was used during the initial enrollment.
180
Advanced
If the verification fails, an error message appears. Tap Retry and instruct the
employee to repeat the verification process. If the verification repeatedly fails,
re-enroll the employees finger. See Biometric transactions: Kronos Touch
ID on page 83.
Calibrate Touchscreen
Note: The touchscreen does not typically require calibration adjustments. Perform
this function only if directed to by your Kronos Representative.
The Calibrate Touchscreen function allows you to recalibrate the devices
touchscreen, to improve its touch accuracy.
1. Tap Advanced.
2. Tap Calibrate Touchscreen.
3. Tap Calibrate.
4. Tap Yes. The device reboots, and displays the touchscreen calibration utility.
5. Use a stylus pen (do not use your finger) to tap each cross-hair, as it appears
on the screen. Five cross-hairs appear: one in each corner, and one in the
middle of the screen.
181
Chapter 4
Reports
Software report
The Software report displays various file components and their version numbers.
The report can reveal whether certain components are up-to-date, which can help
you perform diagnostics.
1. Tap Reports.
2. Tap Software.
Boot
Root
Database
Multimedia
Staging Area
For each partition, the following information appears (all sizes in megabytes):
182
Used Percentage: The percentage of the partition that is currently being used.
Reports
Database report
The Database report displays information about the tables in the database. It
includes information about punches, employees, and the biometrics function.
To run the report:
1. Tap Reports.
2. Tap Database.
Hardware report
This report displays information about the hardware inside or attached to the
timeclock, including:
The kinds of optional devices that are installed (for example, remote bar code
reader, proximity reader, biometric scanner, and so).
183
Chapter 4
Network report
The Network report displays the network configuration for the device. It indicates
whether the remote access feature is enabled, and which IP address format the
device is using: IPV4 or IPV6. It includes the IP addresses for the primary and
secondary domain name servers (DNS). For information about enabling the DNS
feature, see Communication Settings on page 164.
To run the report:
1. Tap Reports.
2. Tap Network.
184
Reports
Memory report
The Memory report displays the amount of memory on the device. It includes the
amount of total memory, free memory, and swap memory.
To run the report:
1. Tap Reports.
2. Tap Memory.
Ethernet report
This report displays information about the Ethernet connection to the device. The
statistics reflect the activity since the device was last restarted, including:
185
Chapter 4
Readers report
The Readers report displays information about the badge readers that are attached
to the device. The content varies, depending on the type of reader, but it includes:
Biometric report
The Biometric report is available only for InTouch devices that include a
biometric validation device. The report displays statistics about the biometric
activity at the device, including:
186
The number of templates that are stored in the biometric device. If a single
employee enrolls both a primary and a secondary finger, the device counts
them as two templates.
The maximum number of templates that the device can hold, and the current
number of templates.
The number of times that the device could not associate a template with the
badge ID of an employee.
The number of firmware and hardware errors associated with the device.
Reports
Note: The number of event occurrences are cumulative totals. You cannot reset
the totals or report on specific time spans.
1. Tap Reports.
2. Tap Biometric.
187
Chapter 4
Tests
Sequential test
Use the Sequential test to execute the Display, LED, and Tone tests, in succession.
When the beeper emits two tones, the test is complete.
Note: You can run each test included in the Sequential Tests function individually,
using each tests maintenance function.
1. Tap Tests.
2. Tap Sequential.
3. Tap the play button. The tests execute automatically.
Communications test
Note: The Communications test is available only on devices that use deviceinitiated communication. On devices that use server-initiated communication, use
the Test Device function in Device Manager.
188
Tests
Use the Communications test to determine whether the data collection device is
communicating properly with the application server. The application server is also
known as the primary server. The information on the report includes:
Symbology
Badge Data
Badge type
Barcode length
Company code
String Part1
String Part2
String Part3
189
Chapter 4
Display test
Note: You can execute the Display test, Tone test, and LED test as a group by
running the Sequential test. See Sequential test on page 188.
Use the Display test to check the devices screen.
1. Tap Tests.
2. Tap Display.
3. Tap the play button. A pattern of vertical bars in each of the following color
arrangements appears:
Tone test
Use the Tone Test to ensure that the devices beeper is operating.
1. Tap Tests.
2. Tap Tone.
3. Tap the play button. The device emits a tone during this test. If the test is
successful, the message Tone Detected appears.
190
Tests
LED test
Use the LED Test to ensure that the devices LED lights are working.
Note: This test does not test the LED light on an attached remote reader.
1. Tap Tests.
2. Tap LED.
3. Tap the play button. If the test is successful, the lights flash, in succession,
red, green, and yellow.
191
Chapter 4
Microphone test
This test ensures that the integrated microphone is operating properly.
1. Tap Tests.
2. Tap Microphone.
3. Tap the record button (red dot). If the recording is successful, the message
Recording Complete appears.
4. To listen to the recording, tap the play button.
192
Tests
Badge data
Badge type
Barcode length
Company code
String Part1
String Part2
String Part3
193
Chapter 4
194
Chapter 5
Chapter 5
Error messages
The InTouch displays various error messages to help you perform transactions and
diagnose problems.
Some of the error messages contain a message number, with the prefix NGT. A
portion of these messages may also include a failure code, as in the following
example:
Schedule violation [NGT 05-1 ({failureCode})]
When you call your Kronos Representative for support, refer to the message
number and failure code.
Note: Different error messages can have the same message number. In addition,
identical error messages can appear in different contexts.
Some error messages contain {n}, where n represents dynamic content, such as
a number or word. The system dynamically inserts the content of {n} into the
string, as required by the device transaction. See the following examples:
Field precision is {n} [NGT 94-20]
Maximum value is {n} [NGT 96-1]
Exact length is {n} [NGT 96-3]
This section includes some of the more common error messages and how to
address them. For a complete list of the error messages and text strings, see the
guide to translating and customizing the InTouch interface.
Error reading badge data [NGT 01-1]
The device detected a badge swipe, but it could not interpret the data correctly.
Administrators: Depending on the type of reader, run one of the following tests:
196
Error messages
197
Chapter 5
102Device Manager has not downloaded the punch interpretation rule that
you are assigned to.
Administrators: Use Device Manager to download the appropriate punch
interpretation rule to the device.
104A previous punch has a future date and time stamp, so the system
cannot accept another punch until after the date and time of your previous
punch.
105You are attempting to punch too soon after your previous punch. Wait
until the repunch interval passes, and then punch again.
Administrators: The Restrict Punch Interval defines the amount of time that
must elapse before an employee can repunch. Use Device Manager to
configure this parameter.
108You are attempting to start a new shift at an unscheduled time. Wait
until the start of your next scheduled shift, and then punch in.
Administrators: The Restrict Unscheduled In-punches parameter directs the
device to reject in-punches from employees who do not have a scheduled
shift. Use the host application to configure this parameter.
109You are attempting to punch in too early for your next shift. Wait until
the start of your next scheduled shift, and then punch in.
Administrators: The punch must be within the Early Start Margin associated
with the scheduled start time. Use the host application to configure this
parameter.
110You are attempting to punch in too late to start your next shift.
Administrators: The punch must be within the Late Start Margin associated
with the scheduled start time. Use the host application to configure this
parameter.
Managers: To allow the employee to punch in, perform a Schedule Override
transaction, or use Scheduler to change the employees schedule.
111You are attempting to punch out too late to end your shift.
Administrators: The punch must be within the Late End Restriction
associated with the scheduled end time. Use the host application to configure
this parameter.
198
Error messages
199
Chapter 5
Administrators: The Late Start Break Margin specifies how long after the
start of scheduled breaks and meals that employees can punch out. The Begin
Early End Restriction and Lift Early End Restriction parameters prevent
employees from punching out too early to end a shift. Use the host application
to configure these parameters.
118You are attempting to punch in from a break too late.
Administrators: The punch must be within the Late End Break Margin
associated with the break. Use the host application to configure this
parameter.
Managers: To allow the employee to punch in, perform a Schedule Override
transaction.
119You are attempting to punch in from a break too early. Wait until the
end of your current break, and then punch in.
Administrators: The punch must be after the Minimum Meal time (which
also governs breaks) has elapsed. Use the host application to configure this
parameter.
120You have already taken the break scheduled for this time. Wait until
your next scheduled break or the end of your shift, and then punch out.
Administrators: The employee has punched twice within the Late Start
Break Margin (this parameter is in the host application). The device interprets
the second punch as an improper attempt to punch out for the same break.
121You entered an invalid password for logging on as a manager.
Valid for home employees only [NGT 06-1]
This transaction can only be performed by home employees, but the employee
badge does not match any of the home employees loaded in the device.
200
Error messages
201
Chapter 5
202
Error messages
203
Chapter 5
Troubleshooting
This section provides some first steps you can take to perform troubleshooting.
There are three ways to troubleshoot a device:
204
Troubleshooting
Biometrics
To diagnose problems related to biometric authentication devices, run the
following reports:
Biometric reportDisplays biometric statistics, including the number of
firmware and hardware errors associated with a device. See Biometric report on
page 186.
Biometric Templates reportDisplays templates that have low scores or other
problems. See Biometric Templates Report on page 146.
Badges
To diagnose problems with badges and badge readers, run the following tests:
Integrated Badge testConfirms whether a badge or badge reader is functioning
properly. See Integrated Badge test on page 189.
Remote Reader testConfirms whether a remote badge reader is working
properly. See Remote Badge test on page 193.
Display
To address problems with the devices touchscreen or LED lights, perform one or
more of the following functions:
Calibrate TouchscreenRecalibrates the devices touchscreen. See Calibrate
Touchscreen on page 181.
Display testConfirms that the devices screen displays properly. See Display
test on page 190.
LED testConfirms that the devices LED lights are working. See LED test on
page 191.
205
Chapter 5
Audio
To ensure that the audio components of the device are working correctly, run the
following tests:
Microphone testConfirms that the devices microphone is operating properly.
See Microphone test on page 192.
Tone testConfirms that the devices beeper is working. See Tone test on page
190.
External devices
If external devices (for example, bells or door strikes) are attached to the InTouch,
run the following tests to ensure that they are operating properly.
GPIO Output Bits testSee GPIO Output Bits test on page 192.
Monitor GPIO Inputs testSee Monitor GPIO Inputs test on page 192.
Device status icons
One or more status icons can appear on the employee mode home page. Four of
them indicate problems that require immediate attention:
206
Troubleshooting
Using a remote PC
To diagnose device problems using a remote PC, perform the following functions:
Remote AccessEnables a device to be remotely accessed, using a VNC viewer.
See Remote Access on page 172.
Remote Debug ModeAllows an authorized user to remotely debug a reader,
from a PC that is running VNC. See Remote Debug Mode on page 177.
Note: To use this function, you must first enable Remote Access.
Test Device
Retrieve Logs
Restarting devices
There are three ways to restart a device:
Using the host applicationIn Device Manager, select Device Manager >
Devices > Troubleshooting > Reboot Device.
207
Chapter 5
208