Grade Level & Subject area:

Hotel managment for the 1st and 2nd grade 'Hotel school'.

Context:
The course is all about a broad insight into the hotel sector. A thorough look behind the screens of a hotel,
focused on organization, staff follow-up and motivation, purchase, accounting, reservation, sales, food &
beverage, maintenance and security. This online course will run over six weeks and has at least one
obligatory assignment every week.

Standards:
In this course, students will:
- Understanding the daily working of a hotel.
- Analyze staff and recruitment needs.
- Communicate with clients and staff on a commercial level.
- Work effectively in teams.
- Apply readings and class discussions to understand all needs and working methods of all hotel
departments.
- Analyze and discuss all connections between all hotel departments.

Module objectives:
1. Students will understand the daily working of a hotel.
2. Students will analyze staff and recruitment needs.
3. Students will communicate with clients and staff on a commercial level.
4. Students will work effectively in teams.
5. Students will apply readings and class discussions in order to understand all needs and working methods
of all hotel departments.
6. Students will analyze and discuss all connections between all hotel departments.
7. Students will read the online manual "Hotel management" by Voy Kay.
8. Students will be active in multiple discussions, postings, individual and group activities.

Downloads for this module:

"Hotel management" by Voy Kay. To be downloaded at www.Voykay@education.com/hotelmanagment.

5. Learning Activities and links:

1. Download the online manual "Hotel management" by Voy Kay.
2. Week 1: Introduction.
Readings: "Hotel management by Voy Kay. Read Preview.
Course Introduction; Insight to the hotelsector.
Read: "Hotelclassifications", by Spectre Goonies, chapter 1.
View: Amongst the stars: Six ways to define a good hotel (YouTube).
3. Week 2: Hotel organization.
Readings: "Hotel management by Voy Kay (chapters 2 & 3).
Organization, manager functions & communicating, accounting and reservation.
Video/picture observation assignment: Staff communication (Not graded).
4. Week 3: Food & Beverage.
Readings: "Hotel management by Voy Kay (chapters 4 to 8).
Purchase, supply & management.

Assignment: Choose several menus and discuss its purpose and predicted consumption; find ways to reduce
costs (Graded).
5. Week 4: Sales & Marketing CHAT Sunday 8 pm.
Readings: "Hotel management by Voy Kay (chapters 9 to 11).
Sales & Marketing Climate.
Assignment: Sales and Marketing Alternatives, use Video Documentation: Alternatives in the broad
Community (Graded).
6. Week 5: Maintenance & Security.
Readings: "Hotel management by Voy Kay (chapters 12 to 15 incl.).
Maintenance, security and conclusion.
Exchange of rebuttal arguments.
Complete your final Project report.
7. Week 6: Maintenance & Security
Course wrap-up: What can be done different in the future?
Final report to be completed and submitted (Graded).