196. Why did Mr. Poirier fill in the online form?

(A) To request a replacement for his

equipment
(B) To complain about being overcharged
for his purchase
(C) To ask about unexpected charges for
his repairs
(D) To ask for another copy of his warranty
certificate
197. In the online form, the word reversed in
paragraph 2, line 7 is closest in meaning
to
(A) rejected
(B) cancelled
(C) changed
(D) recalled

199. What is NOT covered under the warranty?

(A) Defective parts
(B) Manufacturing flaws
(C) Equipment bought outside the USA
(D) Parts and labor
200. Why did Mr. Poirier have to pay for the
parts?
(A) He had tried to repair the equipment
himself.
(B) The unit had been bought from an
unauthorized dealer.
(C) The warranty had expired.
(D) Those parts were not covered by the
warranty.

198. According to the online form, what did Mr.

Poirier pay extra for when he purchased
the equipment?
(A) Shipping and handling
(B) Extra warranty coverage
(C) Spare replacement parts
(D) Installation

303

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Part 7

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TEST 10

Stop! This is the end of the test. If you finish before time is called, you may go back to Parts 5, 6, and 7
and check your work.