B Y T

QUY TRNH
N TIP KHCH QUC T

QT.03.HTQT

H v tn

Ngi vit

Ngi kim tra

Ngi ph duyt

Phm Th Nga

TS. Trn Th Ging Hng

TS. Nguyn Quc Triu

Chuyn vin

V trng

B trng

QUY TRNH
N TIP KHCH QUC T

M s: QT.03.HTQT
Ngy ban hnh:
Ln sa i:
Tng s trang:

B Y T
V HTQT

1. Ngi c lin quan phi nghin cu v thc hin ng cc ni dung

ca quy nh ny.
2. Ni dung trong quy nh ny c hiu lc thi hnh nh s ch o ca
Th trng c quan B Y t.
3. Mi n v ch c phn phi 01 bn (c ng du kim sot). Khi
cc n v c nhu cu phn phi thm ti liu phi ngh vi th k
ISO c bn ng du c kim sot. File mm c cung cp trn
mng ni b chia s thng tin.
NI NHN (ghi r ni nhn ri nh du X bn cnh)

THEO DI TNH TRNG SA I (tnh trng sa i so vi bn trc )

Trang

Hng mc
sa i

Tm tt ni dung hng mc sa i

1. MC CH:
Quy trnh ny quy nh thng nht trnh t tin hnh vic n tip khch
quc t trong cc hot ng i ngoi ti c quan B Y t v ti cc n v trc
thuc B Y t.
2. PHM VI P DNG:
Quy trnh n tip khch quc t c p dng cho vic n tip khch
quc t trong cc hot ng i ngoi ti c quan B Y t/n v trc thuc B Y
t c Lnh o B Y t tham d.
3. TI LIU THAM CHIU:
- Ngh nh s 188/2007/ N-CP ngy 27 thng 12 nm 2007 ca Chnh ph quy
nh chc nng, nhim v, quyn hn v c cu t chc B Y t.
- Quyt nh s 52/Q-BYT ngy 30 thng 12 nm 2008 ca B trng B Y t
quy nh chc nng, nhim v ca V Hp tc Quc t.
- Ngh nh s 82/2001/N-CP ngy 06 thng 11 nm 2001 v nghi l Nh nc
v n tip khch nc ngoi.
- Thng t s 01/2010/TT-BTC ngy 06 thng 01 nm 2010 quy nh ch chi
tiu n tip khch nc ngoi vo lm vic ti Vit Nam, chi tiu t chc cc hi
ngh, hi tho quc t ti Vit Nam v chi tiu tip khch trong nc.
- cng gii thiu cng tc l tn ngoi giao ca V L tn, B Ngoi giao.
- S tay cng tc ngoi v, B Ngoi giao 2008.
4. NI DUNG QUY TRNH:
4.1 Phn loi hot ng:
Hot ng i ngoi c s tham d ca Lnh o B Y t bao gm:
- Chui s kin i ngoi:
n tip v lm vic vi cc on khch quc t chnh thc ca B Y t.
- Cc hot ng i ngoi n l, gm c:
+ Tip x giao.
+ Hi m.
+ Tic chiu i.
+ Cc hot ng chuyn mn c yu t quc t/cc s kin quc t.
4.2 Chui s kin i ngoi:
4.2.1 S quy trnh:
Ngi chu trch
nhim

V Hp tc Quc
t

Ni dung thc hin

Tip nhn thng tin

3

M t biu
mu

4.2.2.1

V Hp tc Quc
t

Xy dng chng trnh chi tit

4.2.2.2

Lnh o B
kin ch
o
Ph duyt
V Hp tc Quc
t/Cc n v

Trin khai thc hin

4.2.2.3

4.2.2 M t s :
4.2.2.1 Tip nhn thng tin:
Cc on khch quc t chnh thc ca B Y t bao gm:
- Cc on khch cp cao do ng/Nh nc/Quc hi/Chnh ph ngh c ni
dung lm vic vi cho B Y t.
- Cc on Lnh o cp B hoc cp tng ng pha nc ngoi thm song
phng Vit Nam theo tho thun gia hai B.
Thng tin v cc hot ng i ngoi cn bao gm cc ni dung:
- Thng tin v khch nc ngoi: h tn khch, l lch tm tt ca khch chnh,
thnh phn v s lng thnh vin trong on.
- Mc ch, ni dung.
- Thi gian.
- a im.
- Yu cu hoc chng trnh lm vic d kin ca khch (nu c).
- Yu cu ca ng/Nh nc/Chnh ph (nu l on khch do ng/Nh
nc/Chnh ph c ni dung lm vic vi B Y t).
4.2.2.2 Xy dng chng trnh chi tit:
- Xy dng chng trnh hot ng chi tit da theo cc ni dung c cung
cp, cn nu r:
+ Mc ch ca ton b hot ng.
+ Chng trnh chi tit: kch bn tng s kin (n tin, hi m, tip x giao,
chiu i, k kt, thm ving), xc nh thnh phn tham gia pha Vit Nam, thi
gian, a im c th cho tng s kin. Kch bn c th ghi ngn gn ngay trong
chng trnh hoc tch ra tng phn nu l on cao cp hoc on c bit.
+ Thnh phn tham gia thc hin chng trnh.
4

+ Cc vn hu cn (n , phng tin i li, qu tng).

+ Ngun kinh ph cho hot ng.
Vic n tip v lm vic vi on khch quc t chnh thc ca B Y t c
th bao gm cc hot ng nh nh sau:
- n, tin.
- Hi m/tip x giao.
- Tic chiu i.
- Cho x giao Th tng Chnh ph.
- Lm vic vi cc B ngnh khc.
- Thm a phng, n v trc thuc.
- K kt cc vn bn hp tc.
n, tin:
- Thng qua cc c quan chc nng nm r tiu s, c im ca khch, yu
cu mc ch chuyn i, tnh hnh i ni, i ngoi ca nc m h i din,
tnh hnh quan h gia nc h vi ta, nhng yu cu cn ch trong giao tip,
nguyn vng ca khch.
- Lnh o V Hp tc Quc t ch tr n v tin on ti sn bay. Nu l cp B
trng v tng ng s do V trng V Hp tc Quc t ch tr n on, nu
l cp Th trng v tng ng s do Ph V trng V Hp tc Quc t ch
tr n on.
- Ln k hoch c th v a im n khch, l trnh ng i, xe dn ng,
tng hoa trng on. (Cc on cp B trng v tng ng c xe cnh st
dn ng trong cc hot ng chnh thc.)
* Ghi ch: n tin cc on cp cao nc ngoi n thm bng ng b,
ng st, ng thu c vn dng tng t nh n tin on i bng ng
hng khng, theo kh nng thc t ca ta.
Hi m/tip x giao:
- B trng ch tr hi m/tip x giao on cp B trng v tng ng, Th
trng ch tr hi m/tip x giao on cp Th trng v tng ng.
- V Hp tc Quc t xc nh thnh phn tham d bui hi m/tip x giao pha
Vit Nam da theo ni dung mc ch chuyn thm v thnh phn on khch.
Tic chiu i:
- Thnh phn tham d tic chiu i on thng l nhng ngi tham d bui
hi m/tip x giao.
- Xc nh hnh thc tic chiu i. Tic chiu i thng l hnh thc tic ti
(dinner). C th thay i tu theo hon cnh. (Tham kho ph lc s 1 - Tic
chiu i)
5

 Cho x giao Th tng/Ph Th tng Chnh ph:

- Theo yu cu ca pha Bn, hoc xt theo mc quan h hp tc gia Vit
Nam v pha i tc, V Hp tc Quc t trnh Lnh o B xut a vo
chng trnh lm vic ca on ti Vit Nam.
Lm vic vi cc B, ngnh khc:
- Nu pha Bn c yu cu, V Hp tc Quc t s xy dng chng trnh lm
vic vi cc B, ngnh lin quan theo yu cu ca on.
Thm a phng, n v trc thuc:
- Cn c theo ni dung mc ch chuyn thm, hoc theo yu cu c th ca on
(nu c), V Hp tc Quc t xy dng chng trnh lm vic ca on ti a
phng, n v trc thuc c ch nh.
K kt:
- Thng c t chc kt hp vi bui hi m/tip x giao.
- Xem xt tnh hnh m phn ca vn bn, tm hiu mc p ng ca pha bn
thng nht v loi hnh vn bn thch hp cho vic k kt trong chuyn thm.
4.2.2.3 Trin khai thc hin:
- Sau khi nhn c kin ch o ca Lnh o B, Lnh o V phn cng cc
chuyn vin trong V thc hin cc phn vic theo chc nng ca tng b phn.
- Chuyn vin phi hp vi cc n v lin quan gii quyt cc cng vic theo
chng trnh c ph duyt.
n, tin:
- Lin h vi sn bay/nh ga, xc nh ngy gi khch n/i, n nh thi gian
ca hot ng, thng bo cho cc thnh phn lin quan (cn b l tn, hu cn,
cnh st dn ng).
- Lin h trc vi cc c quan chc nng sn bay/nh ga (Ban gim c sn
bay, cng an ca khu, hi quan) tranh th gip gii quyt cc th tc
xut nhp cnh, h chiu, hnh l nhanh chng thun li cho khch.
- Khi khch n, tng hoa v mi on ln t v khch sn hoc vo phng VIP
ti sn bay. (Hoa tng cn c theo cp bc ca on, tham kho ph lc s 3 Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu tip khch
nc ngoi vo lm vic ti Vit Nam)
- C cn b l tn li sn bay/nh ga lo th tc v h chiu, hnh l (khi n)
hoc ra sn bay/nh ga trc gi hnh l, lm th tc xut cnh.
- Trao chng trnh lm vic v giy mi tham d tic chiu i ca on cho cn
b hu cn/l tn ca on.
- Xe a dn on trong thi gian thm v lm vic ti Vit Nam c b tr cn
c theo ph lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch
chi tiu tip khch nc ngoi vo lm vic ti Vit Nam.
6

- Tham kho ph lc s 6 - cch sp xp ch ngi trn xe t.

Hi m/tip x giao:
- ng k phng v c s vt cht tip khch vi Vn phng B (chi ph cn c
theo ph lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch
chi tiu tip khch nc ngoi vo lm vic ti Vit Nam)
- Gi giy mi cc Cc/V/n v lin quan v khng nh danh sch tham d
- Chun b b ti liu Lnh o B s dng khi tip khch, bao gm:
Danh sch khch, c km l lch tm tt ca khch chnh
Danh sch i din pha Vit Nam tham d bui tip
Tm tt tnh hnh hp tc vi Vit Nam ca pha i tc.
Ti liu chuyn mn do cc Cc/V/n v cung cp
Chng trnh lm vic ti Vit Nam ca khch
- Chun b b ti liu cho i din Vit Nam tham d hi m:
Danh sch khch
Tm tt tnh hnh hp tc vi Vit Nam ca pha i tc.
- Chun b ti liu cho pha khch, gm cc ti liu gii thiu v B Y t, ngnh y
t Vit Nam, lnh vc m khch quan tm.
- Chun b phin dch
- Mi cc c quan truyn thng n d v a tin (Bo SKS, O 2TV, trang web
ca B Y t).
- Chun b bin tn t bn hi m
- Chun b tng phm (cn c theo cp bc ca on, tham kho ph lc s 3 Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu tip khch
nc ngoi vo lm vic ti Vit Nam)
- Sp xp bn hi m/tip x giao: tham kho ph lc s 7 - cch sp xp bn
tip x giao v hi m.
Tic chiu i:
- Gi giy mi cc thnh phn tham d v lin h khng nh danh sch tham d.
Giy mi cho khch nc ngoi thng c gi cho cn b ph trch hu cn/l
tn ca on ngay khi on ti Vit Nam. Giy mi cho cc i din Vit Nam c
tham d bui hi m/tip x giao s c gi km trong tp ti liu tip khch.
Trong trng hp tic chiu i din ra trc bui hi m/tip x giao, giy mi
d tic chiu i s c gi trc ti cc thnh phn tham d tic pha Vit
Nam.
- Nu khng c yu cu c bit, tic chiu i thng c t chc ngay ti
khch sn khch to iu kin thun li cho khch.
7

- Lin h vi khch sn t tic. Tiu chun tic cn c theo ph lc s 3 - Phn

loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu tip khch nc
ngoi vo lm vic ti Vit Nam.
- V s bn tic v chun b bin tn t bn tic.
* Cc chi tit lin quan n tic chiu i nh cc bc chun b, mu giy mi,
thc n tic, sp xp ch ngi trong bn tic, tham kho ph lc s 1 - Tic
chiu i.
Cho x giao Th tng/Ph Th tng Chnh ph:
- Son tho t trnh Th tng Chnh ph, nu r thnh phn on, ni dung mc
ch chuyn thm, tm tt tnh hnh hp tc vi Vit Nam.
- Sau khi nhn c tr li t Vn phng Chnh ph, lin h vi Vn phng Chnh
ph thng nht thi gian v cng tc l tn.
Lm vic vi cc B ngnh khc:
- Son tho cng vn gi B ngnh theo yu cu ca on, ngh tip on.
Cng vn cn nu r: thnh phn on, thi gian lm vic, ni dung mc ch lm
vic.
- Lin h vi B ngnh xc nh u mi lin h, khp chng trnh lm
vic v cc cng vic l tn, hu cn.
- Quan chc B Y t thp tng on, thng l ngi ch tr vic n tin on
ti sn bay.
Thm a phng, n v trc thuc:
- Gi cng vn thng bo cho a phng, n v trc thuc. Cng vn cn nu
r: mc ch chuyn thm, danh sch on, thi gian chuyn thm, yu cu c th
(nu c), mc quan trng ca chuyn thm.
- Hng dn a phng, n v trc thuc cc bin php l tn v chng trnh
n tip on cho hiu qu.
- Quan chc B Y t thp tng on, thng l ngi ch tr vic n tin on
ti sn bay.
K kt:
- Xc nh thnh phn v gi giy mi tham d. L k kt cc vn bn thng
c t chc kt hp vi bui hi m/tip x giao, tuy nhin thnh phn tham
gia l k kt c th khng phi l nhng ngi tham d hi m/tip x giao.
- Chun b vn bn k kt. Trong trng hp bn k kt l n v trc thuc, V
Hp tc Quc t hng dn cho n v trc thuc chun b vn bn k kt v
kim tra li trc khi k.
- Chun b c s vt cht nghi l k kt (b k kt).
- V tr ngi k kt vn bn:
8

V tr hai i din ngi k v t ba i din ngi k tr ln khc nhau, c

th nh sau:
a. Hai i din k (nhn t di ln):

Ghi ch: Phng treo ti l k kt song phng: Quc k Vit Nam v ting Vit
bn phi, Quc k nc ngoi v ting nc ngoi bn tri (nhn t di ln); c
th in ting Vit trn, ting nc ngoi bn di.
b. Ba i din tr ln k (nhn t di ln):

c. V tr i din cc nc ASEAN ngi k (nhn t di ln):

4.3 Cc hot ng i ngoi n l:

4.3.1 S quy trnh:
Ngi chu trch
nhim

V Hp tc Quc
t
V Hp tc Quc
t

Ni dung thc hin

Tip nhn thng tin

Tng hp thng tin, trnh Lnh o B

M t biu
mu

4.3.2.1
4.3.2.2

Lnh o B
kin ch
o
Ph duyt
V Hp tc Quc
t/Cc n v

Trin khai thc hin

9

4.3.2.3

4.3.2 M t s :
4.3.2.1 Tip nhn thng tin:
Cc hot ng i ngoi n l thng bao gm:
+ Phi hp vi B Ngoi giao/cc c quan chc nng n tip cc on khch
quc t cp cao ca ng, Nh nc, Chnh ph.
+ Lm vic vi cc on khch quc t ca cc B ngnh khc theo ngh ca
cc B ngnh;
+ Tip x giao/lm vic vi i din cc c quan ngoi giao, i din cc t
chc/doanh nghip/c nhn nc ngoi.
+ Tham d Hi ngh hi tho quc t, cc s kin quc t do B Y t t chc hoc
theo li mi ca cc B ngnh/t chc quc t.
+ Tham d cc hot ng i ngoi do ng, Chnh ph, Nh nc, cc B ngnh
t chc.
- Thng qua cc c quan chc nng, n v lin quan nm r tiu s, c im
ca khch, nguyn vng ca khch; yu cu mc ch ca hot ng, nhng yu
cu cn ch trong giao tip.
4.3.2.2 Tng hp thng tin, trnh Lnh o B:
i vi hot ng hi m/tip x giao:
- Cn lm r:
+ Tn t chc, n v xin gp
+ Gii thiu s lc v t chc, n v , qu trnh hp tc vi Vit Nam (nu
c)
+ Danh sch khch (h tn, chc v)
+ Ni dung xin gp
+ Thi gian xin gp
+ Chng trnh lm vic trong thi gian khch ti Vit Nam (nu l cc on
quan trng)
- xut ca V Hp tc Quc t: s cn thit ca cuc gp, xut Cc/V
chuyn mn cng tip, n v cung cp thng tin, ti liu cho Lnh o B v cc
vn chuyn mn
i vi hot ng tham d tic chiu i/cc s kin quc t:
- Cn lm r:
+ Ni dung, mc ch.
+ C quan/n v t chc.
+ Tnh cht/tm quan trng.
+ Thi gian, a im.
10

+ Danh sch khch tham d hai bn.

- V Hp tc Quc t xut v s cn thit tham d ca Lnh o B v v
thnh phn thp tng trong trng hp Lnh o B tham d hot ng.
4.3.2.3 Trin khai thc hin:
- Sau khi nhn c kin ch o ca Lnh o B, Lnh o V phn cng cc
chuyn vin trong V thc hin cc phn vic theo chc nng ca tng b phn.
- Chuyn vin phi hp vi cc n v lin quan gii quyt cc cng vic theo
chng trnh c ph duyt.
Hi m/tip x giao:
- Chun b b ti liu Lnh o B s dng khi tip khch, bao gm:
Danh sch khch quc t (CV ca trng on nu l khch quan trng),
i din pha Vit Nam tham d bui tip
Tm tt cc ni dung lin quan n t chc, n v xin gp (lch s n v,
qu trnh hp tc vi Vit Nam)
Ti liu chuyn mn do cc Cc/V/n v cung cp
Chng trnh lm vic ti Vit Nam ca khch (nu l cc on quan trng)
- Chun b phin dch
- ng k phng v c s vt cht tip khch vi Vn phng B ( tham kho ph
lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu
tip khch nc ngoi vo lm vic ti Vit Nam)
- Gi giy mi cc Cc/V/n v lin quan v khng nh danh sch tham d
- Thng bo cho i tc nc ngoi v thi gian, a im tip khch
- Ty theo tnh cht ca cuc tip, mi cc c quan truyn thng n d v a
tin (Bo SKS, O2TV, trang web ca B Y t).
- Chun b bin tn t bn (nu l on quan trng)
- Chun b tng phm (ty theo tnh cht v mc quan trng) (tham kho ph
lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu
tip khch nc ngoi vo lm vic ti Vit Nam)
Tic chiu i/cc s kin quc t:
- Lin h vi bn t chc s kin quc t, thng bo s tham d ca Lnh o B,
bn bc v thng nht cc chi tit lin quan n chng trnh, l tn i ngoi.
- Trnh bo co Lnh o B v cc chi tit thng nht vi bn t chc.

11

PH LC
NHNG IU CN BIT KHI XY DNG CHNG TRNH C TH
CHO CC HOT NG I NGOI
Ph lc s 1. Tic chiu i
1. Cc hnh thc tic chiu i:
Tic chiu i l mt loi hnh hot ng ngoi giao quan trng v ph bin. Tic
ngoi giao khng nhng mang tnh cht chnh tr m cn th hin tnh vn ho. T
chc mt ba tic chiu i khch l mt dp by t s trng th, mn khch
nhm tng cng mi quan h v gii thiu vn ho m thc. Sau y l mt s
hnh thc tic ngoi giao ph bin:
- Quc yn (State banquet): y l hnh thc tic chiu i trng th nht. Tic
ny thng do Nguyn th quc gia chiu i trong cc dp Nguyn th quc gia
nc ngoi n thm nh nc, thm chnh thc hoc nhng ngy quc l quan
trng. Quc yn thng l tic ngi, c t chc chu o, trng th; nhiu nc
c quc thiu trc khi tic bt u; thc n c la chn k lng, gm
nhng mn n c sc bao gm mn khai v, mn sp, mn chnh, mn trng
ming; ung gm ru sm-banh, ru dn tc truyn thng, ru vang, ru
thm (lc kt thc); phng tic, bn tic c sp xp trang trng; thi gian t
chc Quc yn thng vo bui ti, cng c th t chc vo bui tra, nhng vo
bui ti trng th hn; trang phc khi d tic c quy nh loi sang trng.
- Tic ti (dinner): tic ny theo nhiu ngn t nc ngoi l ba n ti, nhng
trong ngoi giao n l tic chiu i vo bui ti. Tic ti l tic ngi, c mi
chiu i cc cp khch. ung gm ru vang, ru dn tc, ru thm
(lc kt thc), nc khong; trang phc c quy nh tu theo tnh cht ba tic.
- Tic tra (lunch hoc luncheon): cng ging nh tic ti, tic tra l loi tic
ngi chiu i vo bui tra. i vi tic tra, mn n nh nhng hn tic ti mt
cht; mt s nc khng c mn sp vo tic tra v ch dng ru vang hoc
ru nh khc, mt s nc khng dng ru ba tra.
- Tic tra lm vic (working lunch) hoc tic ti lm vic (working dinner): y
l tic ngi v l tic va n va trao i cng vic. Ni chung hai ba tic ny
ging nh tic tra, tic ti. i vi tic tra lm vic hoc tic ti lm vic,
nhiu nc xp ch ngi xen k gia ch v khch, nhng mt s nc xp ch
ngi theo bn di v mi on mt bn nh khi hi m.
- Tic bup-ph (buffet): tic bup-ph c s dng cho c ba ti (buffetdinner) v ba tra (buffet-lunch). Tic bup-ph l tic ng, nhiu mn n;
phn ln cc mn n nng c trong lng hp, khch t ly thc n. Tic
bup-ph l tic ng nhng c th k bn gh khch ly thc n n ngi ti
bn, khng cn xp ch.

12

- Tic tip khch (reception): l loi tic ng; thc n thng c cc mn nhm
nh t trong khay v c ngi phc v mang i mi. Tic tip khch c t
chc trong nhiu dp nh nhn dp ngy l ln nh ngy Quc khnh hoc c
on t trong nc n thm, hoc nhn dp s kin quan trng cn mi ng
khch. Tic ny thun li l c th mi c s lng khch ng, d phc v;
thi gian mi thng bt u t lc 11-12h hoc t 17-18h v ko di khong 90
n 120 pht. Gn y c mt s nc t chc tic tip khch c thc n gm
cc mn n gn nh tic bup-ph.
- Tic ru (Cocktail): l loi tic ng ging nh tic tip khch; thc n
thng c cc mn nhm nh t trong khay v c ngi phc v mang i
mi. Vi tn gi tic ru nn ung l ch yu. ung bao gm mt s loi
ru nh, ru pha kiu cocktail, bia, nc ngt cc loi.
- Tic tr (Tea party): tic ny c coi l tic ngt, thi gian t chc c th vo
bui chiu hoc bui sng (bui chiu l ph bin). Thc n tic tr nh nhng,
n gin, gm bnh ko, hoa qu, tr, c ph, nc gii kht. Tic ny thng
c xp theo hnh thc ngi sa-lng. Ni dung trong tic tr l gp g, giao
lu, ni chuyn v nhng vn vn ho, x hi, m thut.
2. Cc bc chun b mt cuc chiu i khch quc t:
Chiu i l mt bin php l tn quan trng trong cng tc ngoi giao. Mun t
chc tt mt cuc chiu i cn chun b chu o mt s vic sau y:
- Da vo yu cu chnh tr m quyt nh mc v hnh thc cuc chiu i,
tic ngi hay tic ng; xc nh danh ngha ngi lm ch tic, thnh phn v s
lng ngi d chiu i.
- Xc nh ngy, gi v a im t chc chiu i.
- Cn c vo tn gi v tnh cht ca ba tic chun b thc n, ch tm
hiu khch c n chay, n king g khng, nht l i vi ngi theo o.
- Giy mi c in theo mu v chuyn sm cho khch.
- Tic ngi th cn khng nh ai n, ai khng n thu xp ch ngi.
- Cn b tr ngi n, tin khch.
- Trc khi chiu i phi kim tra k cng vic chun b trnh sai st.
3. Giy mi chiu i:
Giy mi chiu i nn lm bng giy dy, kch thc khong 12 x 17cm (ch
kch thc ca phong b cho thch hp), ni dung thng c vit ngi th ba
theo cng thc sau y:

13

Ghi ch: Nu dng ting Anh th ghi r tic lunch, dinner hay reception
4. Thc n:
- Chn mn n ph hp vi l do v mc ch ba tic.
- Ch nhng iu cm k trong tn gio ca khch, d tr nhng mn n king
dnh cho nhng v khch c ch n king c bit.
- Khng nn phc v khch nc ngoi nhng mn n dn tc ca h. Tuy nhin
i khi c th a vo thc n mt mn n phn nh nn vn ho dn tc ca
khch.
- Trong mt ba tic ch nn c mt hoc hai mn n dn tc (c sn) song
khng nn cho khch n nhng mn n qu c o nh rn, tht ch, tht sng,
c sng
- Thc n c in ra s gip cho nhng khch mi ang phi theo mt ch n
c bit chn mn n ph hp.
5. Cch sp xp bn tic, ch ngi tic chiu i:
- Sp xp ch ngi trong chiu i tic ngi phi tht ch trng v ngi th;
khng xp khch ngi mt bn, ch ngi mt bn (tr phi l ba tic lm vic
cn thit phi xp nh vy) m xp xen k khch v ch; khng nn xp 2 ph n
ngi bn nhau (tr phi s lng n ng hn nam); trnh xp n ngi cui bn
(trng hp n l cn b cp bc thp nht c th xp trc cn b nam c cp
bc cao hn).
- Trn bn tic ngi, trc mt tng ngi phi c danh thip (ng Nguyn Vn
A, B Cathy Johnsons). Trc ca phng tic phi c s ch ngi khch
bit ch ngi ca mnh hoc ghi trn giy mi nu chun b k lng; c ngi
gip khch tm ch ngi, trnh khch i li tm ch trong phng tic.
C rt nhiu cch sp xp bn tic, sau y l mt s s thng dng:
a. S 1: bn ch nht hay cn gi l bn ch I
14

b. S 2: bn ch nht danh d v mt s bn trn

c. S 3: bn ch U

d. S 4: bn ch T
15

e. S 5: bn trn, ch chnh, khch chnh ngi i din (khng c phu

nhn/phu qun)

f. S 6: bn trn, khng c phu nhn/phu qun; ch chnh, khch chnh ngi

bn nhau (khng c phin dch)

16

g. S 7: bn trn, c phu nhn/phu qun; hai v chng ch chnh ngi i din

h. S 8: bn trn, c phu nhn/phu qun; ng ch chnh v ng khch chnh

ngi i din.

Ph lc s 2. V tr treo Quc k:
1. Treo Quc k hai nc:
Nu treo Quc k hai nc th nc ch nh bn phi, nc khch bn tri (t
di nhn ln hoc t ngoi nhn vo). Hai l c v ct c phi c kch thc nh
nhau.

2. Treo Quc k nhiu nc:

C 2 cch treo thng thng:
- Cch 1: Treo Quc k th t t tri sang phi (nhn t di ln hoc t ngoi
vo) theo ch u tin tn nc ting Anh. Cch ny l quy nh ca ASEAN,
17

c p dng nhiu hi ngh quc t. Mt s nc xp theo ch ci tn nc

ting ch nh (t di nhn ln hoc t ngoi nhn vo)

- Cch 2: Treo Quc k nc ch nh gia, tip theo th t bn tri ri n bn

phi theo ch ci tn nc ting Anh hoc ting ch nh (nhn t di ln hoc t
ngoi vo)

Ph lc s 3. Phn loi khch quc t vo lm vic ti Vit Nam

1. on khch c bit:
Trng on gm cc v: Nguyn th Quc gia; Ph Nguyn th Quc gia;
Ngi ng u Chnh ph ng thi l Ngi ng u ng cm quyn c
quan h chnh thc vi ng Cng sn Vit Nam mang danh ngha on i biu
ng Nh nc hoc on i biu ng Chnh ph; Ch tch Quc hi; Ch
tch Thng Ngh vin; Ch tch H Ngh vin; Ch tch Lin minh Ngh vin
Th gii; Ch tch T chc lin Ngh vin cc nc ng Nam .
2. on khch Hng A:
Trng on gm cc v: Ph Th tng Chnh ph; Ph Ch tch Quc
hi v nhng chc v tng ng nh: Ph Ch tch Thng Ngh vin; Ph
Ch tch H Ngh vin; Ch tch v Ph Ch tch Lin hip thanh nin v sinh
vin th gii; Ch tch v Ph Ch tch Lin hip ph n th gii; Ch tch U
ban Bo v Ho bnh th gii; Ch tch, Ph Ch tch v Tng th k Lin hip
cng on th gii; Ch tch v Ph ch tch Lin on Cu chin binh...; Ngi
k v Vua hoc ngi k v N Hong; Tng th k Lin hp quc; B trng B
Ngoi giao. Ch tch hoc Tng th k cc t chc lin Chnh ph (EU, EC,
ASEAN, APEC); Ch tch hoc Tng th k cc t chc ti chnh quc t (WB,
IMF, ADB, MIB, MBES); Ch tch u ban hn hp.
3. on khch Hng B:
Trng on gm cc v: B trng; th trng v nhng chc v tng
ng nh: Ch tch Tng Cng on; Ch tch Trung ng Hi Lin hip thanh
nin; Ch tch Trung ng Hi Lin hip ph n; Ch tch v tng th k U ban
Olympic th gii; Ch tch Hi Cu chin binh cc nc...
Khch l Ph tng th k cc t chc lin Chnh ph; cp Ph Ch tch cc
t chc ti chnh quc t (WB, IMF, ADB, MIB, MBES).
4. on khch Hng C:
Trng on gm tt c cc khch t cp V, Cc tr xung v nhng chc
v tng ng; phi cng, hoa tiu, cc on ngh thut v th dc th thao.
18

Khch l Ph ch tch cc t chc; Ph Ch tch U ban Olympic th gii,

Ph ch tch v Tng th k Hi ng th thao Chu .
Ring cc on ngh thut, th dc th thao n theo tiu chun loi B; hoa
tiu v phi cng n theo tiu chun loi A.
5. Khch mi quc t khc:
Hc vin quc t tham d cc kho hc, tp hun ngn hn do Vit Nam t
chc; cc khch mi quc t khc khng thuc cc i tng quy nh ti khon
1, 2, 3, 4 Ph lc nu trn.
i vi hc vin quc t do Vit Nam mi theo quy nh ti Hip nh song
phng gia hai nc th thc hin theo Hip nh.
Ph lc s 4. Ch chi tiu tip khch nc ngoi vo lm vic ti Vit Nam
1. i vi cc on khch nc ngoi vo lm vic ti Vit Nam do Vit
Nam i th ton b chi ph n, , i li trong nc:
a) Chi n, tin khch ti sn bay:
- Chi tng hoa: Tng hoa cho cc thnh vin on i vi khch hng c
bit v khch hng A; tng hoa cho trng on v on vin l n i vi khch
hng B; tng hoa cho trng on l n i vi khch hng C;
Khung mc chi tng hoa ti a 200.000 ng/1 ngi.
- Chi thu phng ch ti sn bay: Ch p dng i vi khch hng c bit,
khch hng A v khch hng B.
Gi thu phng ch thanh ton cn c theo ho n thu tin ca n v c
chc nng cung cp dch v ti sn bay.
b) Tiu chun xe t:
- Khch hng c bit: S dng xe l tn Nh nc theo quy ch ca B
Ngoi giao v cc quy nh hin hnh c lin quan;
- on l khch hng A: Trng on b tr mt xe ring. Ph on v
on vin 3 ngi/mt xe; ring trng hp Ph on v on vin l cp B
trng b tr 01 ngi/xe, ph on v on vin l cp Th trng v tng
ng 2 ngi/xe. on tu tng i xe nhiu ch ngi;
- on l khch hng B, hng C: Trng on b tr mt xe ring; ring
trng hp ph on l cp th trng v cp tng ng b tr 02 ngi/xe;
cc on vin trong on i xe nhiu ch ngi;
Gi thu xe c thanh ton cn c vo Hp ng thu xe v ho n thu
tin ca cc n v c chc nng cung cp dch v vn ti.
- Tiu chun xe h tng, xe cnh st dn ng: Thc hin theo quy nh
ti iu 26 Ngh nh s 82/2001/N-CP ngy 06/11/2001 ca Chnh ph v nghi
19

l Nh nc v n tip khch nc ngoi v do B Cng an chu trch nhim

bo m phng tin thc hin nhim v.
c) Tiu chun v thu ch :
- Khch hng c bit: Tiu chun thu phng khch sn do Th trng
c quan c giao nhim v n tip Ph duyt;
- on l khch hng A: (gi thu phng c bao gm c ba n sng)
+ Trng on: Mc ti a 5.500.000 ng/ngi/ngy;
+ Ph on: Mc ti a 4.500.000 ng/ngi/ngy;
+ on vin: Mc ti a 3.500.000 ng/ngi/ngy;
- on l khch hng B (gi thu phng c bao gm c ba n sng)
+ Trng on, Ph on: Mc ti a 4.500.000 ng/ngi/ngy;
+ on vin: Mc ti a 2.800.000 ng/ngi/ngy;
- on khch hng C (gi thu phng c bao gm c ba n sng)
+ Trng on: Mc ti a 2.400.000 ng/ngi/ngy;
+ on vin: Mc ti a: 1.700.000 ng/ngi/ngy;
- Khch mi quc t khc (gi thu phng c bao gm c ba n sng) Mc
ti a: 500.000 ng/ngi/ngy.
Trng hp do yu cu i ngoi c bit cn thu phng theo tiu chun
cao hn mc quy nh ti a nu trn, th Th trng c quan, n v ch tr tip
khch quyt nh mc chi thu phng trn tinh thn tit kim v phi t sp xp
trong phm vi d ton ngn sch c cp c Thm quyn giao thc hin.
Trng hp ngh ti nh khch ca c quan, n v m khng tnh tin
phng hoc trng hp thu khch sn khng bao gm tin n sng trong gi thu
phng th c quan, n v tip khch chi tin n sng ti a bng 10% mc n ca
1 ngy/ngi i vi tng hng khch. Tng mc tin thu phng v tin n sng
khng vt qu mc chi thu ch quy nh nu trn.
Chng t thanh ton cn c vo hp ng v ho n thu tin ca cc n
v c chc nng cung cp dch v khch sn, nh ngh.
d) Tiu chun n hng ngy: (bao gm 2 ba tra, ti):
- Khch hng c bit: Do Th trng c quan c giao nhim v n
tip ph duyt trong Chng trnh n on;
- on l khch hng A: Mc ti a 800.000 ng/ngy/ngi;
- on l khch hng B: Mc ti a 540.000 ng/ngy/ngi;
- on l khch hng C: Mc ti a 400.000 ng/ngy/ngi;
- Khch mi quc t khc: Mc ti a 270.000 ng/ngy/ngi;
20

Mc chi n hng ngy nu trn bao gm c tin ung (ru, bia, nc

ung Sn xut ti Vit Nam), cha bao gm cc loi thu phi tr nh cung cp
dch v theo quy nh hin hnh.
Trong trng hp cn thit phi c cn b ca n v n tip i n cng
on th c thanh ton tin n nh i vi thnh vin ca on.
) T chc chiu i:
- Khch hng c bit: Do Th trng c quan c giao nhim v n
tip ph duyt trong chng trnh n on;
- i vi khch t hng A, hng B, hng C: Mi on khch c t chc
chiu i mt ln. Mc chi chiu i khch ti a khng vt qu mc tin n
mt ngy ca khch theo quy nh ti im d, khon 1 iu 2;
Mc chi chiu i trn bao gm c tin ung (ru, bia, nc ung sn
xut ti Vit Nam) v c p dng cho c i biu v phin dch pha Vit Nam
tham gia tip khch (danh sch i biu pha Vit Nam c cn c theo n
n on c cp c thm quyn ph duyt), cha bao gm cc loi thu phi tr
nh cung cp dch v theo quy nh hin hnh.
e) Tiu chun tip x giao v cc bui lm vic:
- Khch hng c bit: Do Th trng c quan c giao nhim v n
tip ph duyt trong chng trnh n on;
- on l khch hng A: Mc chi nc ung, hoa qu, bnh ngt, ti a
khng qu 220.000 ng/ngi/ngy (2 bui lm vic);
- on l khch hng B: Mc chi nc ung, hoa qu, bnh ngt, ti a
khng qu 110.000 ng/ngi/ngy (2 bui lm vic);
- on l khch hng C: Mc chi nc ung, hoa qu, bnh ngt, ti a
khng qu 70.000 ng/ngi/ngy (2 bui lm vic);
Mc chi trn c p dng cho c i biu v phin dch pha Vit Nam
tham gia tip khch.
g) Chi dch thut:
- Bin dch:
+ Ting Anh hoc ting ca mt nc thuc EU sang Ting Vit: Ti a
khng qu 120.000 ng/trang (350 t);
+ Ting Vit sang Ting Anh hoc ting ca mt nc thuc EU: Ti a
khng qu 150.000 ng/trang (350 t);
i vi mt s ngn ng khng ph thng mc chi bin dch c php
tng ti a 30% so vi mc chi bin dch nu trn.
- Dch ni:

21

+ Dch ni thng thng: Ti a khng qu 150.000 ng/gi/ngi, tng

ng khng qu 1.200.000 ng/ngy/ngi lm vic 8 ting;
+ Dch ui (dch ng thi): Ti a khng qu 400.000 ng/gi/ngi,
tng ng 3.200.000 ng/ngy/ngi lm vic 8 ting;
Trong trng hp c bit t chc cc hi ngh quc t c quy m ln cn
phi thu phin dch c trnh dch ui cao m bo cht lng ca hi
ngh, th Th trng c quan, n v ch tr hi Ngh quyt nh mc chi dch ni
cho ph hp v phi t sp xp trong phm vi d ton ngn sch c cp c
thm quyn giao thc hin.
nh mc chi dch thut nu trn ch p dng trong trng hp c quan
khng c Ngi phin dch cn thit phi i thu.
Trng hp cc c quan, n v cha c b tr ngi lm v tr cng
tc bin, phin dch, nhng cng khng i thu bn ngoi, m s dng cn b ca
cc c quan, n v tham gia cng tc bin, phin dch th c thanh ton ti
a khng qu 50% mc bin, phin dch i thu ngoi. Th trng c quan, n
v chu trch nhim quyt nh mc chi c th trong tng trng hp v phi c
quy nh trong quy ch chi tiu ni b ca c quan, n v; ng thi phi chu
trch nhim v vic giao thm cng vic ngoi nhim v thng xuyn c giao
ca cn b v phi qun l cht lng bin, phin dch bo m tit kim, hiu
qu.
h) Chi vn ho, vn ngh v tng phm:
Cn c tnh cht cng vic, yu cu i ngoi ca tng on khch nc
ngoi vo lm vic ti Vit Nam, Th trng c quan, n v chu trch nhim
n on quyt nh chi vn ho, vn ngh v tng phm trn tinh thn tit kim,
khng ph trng hnh thc; c th nh sau:
- Chi vn ho, vn ngh:
+ i vi khch hng c bit: Do Th trng c quan c giao nhim v
n tip ph duyt trong chng trnh n on;
+ i vi khch hng A, B v C: Tu tng trng hp c th, Th trng
c quan c giao nhim v n tip ph duyt trong k hoch n on, nhng
ti a mi on ch chi xem biu din ngh thut dn tc 1 ln theo gi v ti rp
hoc theo hp ng biu din;
- Chi tng phm:
Tng phm l Sn phm do Vit Nam sn xut v th hin bn sc vn ho
dn tc, mc chi c th nh sau:
+ i vi khch hng c bit: Do Th trng c quan c giao nhim v
n tip ph duyt trong chng trnh n on;
+ i vi khch hng A:
22

. Trng on: Mc ti a khng qu 1.000.000 ng/ngi;

. Cc i biu khc: Mc chi ti a khng qu 300.000 ng/ngi;
+ i vi khch hng B:
. Trng on: Mc ti a khng qu 600.000 ng/ngi;
. Cc i biu khc: Mc chi ti a khng qu 300.000 ng/ngi;
+ i vi khch hng C:
. Trng on: Mc ti a khng qu 400.000 ng/ngi;
. Cc i biu khc: Mc chi ti a khng qu 300.000 ng/ngi.
i) i cng tc a phng v c s: Trng hp cn thit phi a khch i
thm, lm vic ti cc a phng hoc c s theo chng trnh, k hoch c
cp c thm quyn quyt nh th tiu chun n tip nh sau:
- C quan, n v ch tr n tip khch chu trch nhim chi ton b chi
ph a n khch t ni chnh ti a phng, c s v chi ph n, ngh cho
khch trong nhng ngy khch lm vic ti a phng, c s theo cc mc chi
quy nh ti im b, c, d, khon 1 iu 2;
- C quan, n v a phng hoc c s ni khch n thm v lm vic
chi tip khch gm nc ung, hoa qu, bnh ngt. Mc chi theo quy nh ti
im e khon 1 iu 2;
- Trng hp cn b Vit Nam c c tham gia on thp tng khch i
thm v lm vic a phng th c thu phng ngh theo tiu chun 2
ngi/phng theo gi thc t ca loi phng tiu chun (Standard) ti khch sn
ni on khch quc t . Trng hp on c l ngi khc gii th ngi l
c thu 1 ngi/phng theo gi thc t ca loi phng tiu chun (Standard) ti
khch sn ni on khch quc t . c thanh ton Ph cp lu tr theo ch
hin hnh v cng tc ph i vi cn b, cng chc trong nc i cng tc trong
nc.
k) Chi a khch i tham quan: Cn c tnh cht cng vic, yu cu i
ngoi ca tng on, Th trng c quan, n v chu trch nhim n on
quyt nh trong k hoch n on vic a khch i tham quan trn tinh thn
tit kim, khng ph trng hnh thc. Mc chi a n khch t ni chnh n
im tham quan, chi n, ngh cho khch trong nhng ngy i tham quan theo cc
mc chi quy nh ti cc im b, c v d khon 1 iu 2 v c p dng cho c
cn b pha Vit Nam tham gia a cc on i; s lng cn b Vit Nam tham
gia on do Th trng c quan, n v ch tr n on ph duyt.
l) Trng hp on vo lm vic vi nhiu c quan, n v:
Trng hp on vo lm vic vi nhiu c quan, n v theo chng
trnh, k hoch c cp c thm quyn ph duyt, th c quan, n v ch tr
trong vic n on chu trch nhim v chi ph n, tin; tin n, tin thu ch ,
23

i li ca on theo mc chi quy nh ti cc im a, b, c, d, khon 1 iu 2.

Cc c quan, n v c trong chng trnh lm vic vi on s chu trch nhim
chi ph tip on trong thi gian on lm vic vi c quan, n v mnh theo k
hoch c cp c thm quyn ph duyt. Mc chi tip khch p dng theo quy
nh ti im e, khon 1 iu 2.
2. i vi cc on khch nc ngoi vo lm vic ti Vit Nam do khch
t tc n, ; Vit Nam chi cc khon chi ph l tn, chi ph i li trong nc:
a) i vi khch c bit: Do Th trng c quan c giao nhim v n
tip ph duyt trong chng trnh n on.
b) i vi khch hng A, hng B, hng C:
C quan ch tr n tip on vo c chi n tip on nh sau: Chi
n tip ti sn bay; chi ph v phng tin i li trong thi gian on lm vic ti
Vit Nam; chi ph tip x giao cc bui lm vic; chi ph dch thut; chi vn ho,
vn ngh v tng phm; trong trng hp v quan h i ngoi xt thy cn thit
th Th trng c quan c giao nhim v n tip c th ph duyt chi mi 01
ba cm thn mt.
Tiu chun chi n tip v mc chi theo tng hng khch nh quy nh ti
im a, b, , e, g, h khon 1 iu 2.
c) Trng hp cn thit phi a khch i thm, lm vic ti cc a
phng hoc c s theo chng trnh, k hoch c cp c thm quyn quyt
nh th thc hin chi n tip nh quy nh ti im i, khon 1 iu 2.
d) Trng hp on lm vic vi nhiu c quan, n v theo chng trnh,
k hoch c cp c thm quyn ph duyt th thc hin chi n tip nh quy
nh ti im e, khon 1 iu 2.
3. i vi cc i s, trng i din cc t chc quc t khi kt thc
nhim k cng tc ti Vit Nam :
C quan, n v c t chc mi cm thn mt khi chia tay, ti a khng
qu 700.000ng/ngi bao gm c i din pha Vit Nam, mc chi ny bao
gm c tin ung (ru, bia, nc ung sn xut ti Vit Nam, cha bao gm
cc loi thu phi tr nh cung cp dch v theo quy nh hin hnh). Chi mua
tng phm cho khch ti a khng qu 600.000 ng/ngi.
4. i vi cc on khch nc ngoi vo lm vic ti Vit Nam do khch
t tc mi chi ph:
C quan, n v c on n lm vic ch c chi tip x giao cc bui
on n lm vic, mc chi nh quy nh ti im e, khon 1 iu 2.
Ph lc s 5. Ngi th trong l tn ngoi giao
1. Nguyn tc xc nh ngi th:
24

- Nguyn tc tn ti trt t: ngi trn trc ngi di: ngi c cng nhn l
quan trng nht c xp vo v tr c coi l hng un, ngi km quan trng
nht c xp v tr cui cng. Thc hin quy tc ny trong sp xp ngi th,
ngi ta thng cn c vo cp bc, tui tc, thm nin v thc t cng tc: ngi
c cp bc cao hn s ngi v tr cao hn. Nu hai ngi c cng cp bc, ngi
c thm nin lu hn s c xp v tr cao hn. Nu cng thm nin, th ngi
nhiu tui hn s c xp v tr cao hn. Ngi tin nhim s xp sau ngi
ng nhim, ngi gi cng v danh d ng nhin sau ngi gi chc v
thc t.
- Th t chnh thc ca ngi th: Thng phi c vn bn quy nh v tr v ngi
th ca mt quc gia, mt n v, t chc, cn c theo tm quan trng hay tiu
ch ra ca quc gia, n v hay t chc . Ngi th trong cng mt on ca
mt nc do nc quyt nh trn c s vn bn quy nh ngi th ca h. V
vy, nn c s phi hp vi ngi chu trch nhim l tn ca cc on nc
khch ly thng tin v th bc ca h. Trong mt cuc hi ngh, th t sp xp
trong phi on ca mt nc nn cho h t sp xp nu trc cha c lin
h v l tn.
- Nguyn tc bnh ng gia cc nh nc: Cc nh nc c ch quyn u bnh
ng nh nhau. Cc nguyn th quc gia Trong mt cuc hi ngh hay m phn,
nguyn tc ny c c bit ch trng. gii quyt nguyn tc ngi th ny,
vic sp xp ngi th ca cc quc gia (c, v tr phi on i din quc gia)
trong mt cuc hi ngh, mt cuc m phn... m bo c tnh t chc v bnh
ng ca cc phi on th c gii quyt theo th t ABC t A -Z hoc theo
nguyn tc th th ABC bc thm ch ci ng u hoc cn c vo mt tiu ch
khc da trn tnh cht ca tng hi ngh.
- Vic sp xp ngi th ca mt v khch trong mt ba tic, mt bui l ph
thuc vo nh ch m h i din, vo cp bc v quy ch i din, vo cng v
c bu hay b nhim, vo tui tc, thm nhin v danh ting ca ngi . Vic
sp xp th t cc c nhn i din quc gia (nguyn th quc gia, i s) trong
mt bui l, mt ba tic.... s cn c vo tui v thm nin cng tc trn cng
v nguyn th hay i s hoc da trn mt s tiu ch khc nh mc quan
h... Cn nh, cc tiu ch a ra sp xp ngi th phi c m bo thng
nht t u n cui.
- Nguyn tc ngi th khng u quyn: mt ngi khi i din cho mt ngi
khc th khng th c i x nh ngi mnh i din, nu ngi i din
khng ng cp, tr trng hp i din cho nguyn th quc gia, v rng hn
cho mt v tr khng th c ngi ng cp (b th tnh u, ch tch UBND tnh..
trong mt tnh). Trong trng hp sau, ngi i in c i x trng th nh
ngi c i din.
- Nguyn tc nhng ch v nguyn tc lch s vi ph n: thng th ch mt
bui l hay mt ba tic ngi v tr s 1t, ngi bn phi hay trc mt ch l v
khch cho cp bc cao nht. Tuy nhin, nu tip khch chnh l ph n ng cp
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(nu ch l nam gii) hoc l nam gii c cp bc cao hn, ch s lch s nhng
v tr s 1 cho khch.
- Nguyn tc linh hot v c tiu ch: Trong l tn, khng phi lc no cng c th
nu ht cc th bc x hi trong vn bn quy nh. Trong nhiu trng hp, tnh
linh hot l cn thit. Mt v khch khng d kin trc, khng c trong vn bn
quy nh th bc nhng s c mt ca ngi ny l cn thit cho tnh cht ca s
kin s c u tin dnh nhng v tr trang trng, thm ch trang trng nht
(ngi thn ca ngi c trao tng hun chng ti bui l trao tng hun
chng, nhng ngui c nhiu hun huy chng hay c trao gii c bit, hoc
ngi c uy tn trong lnh vc vn hc, ngh thut...). Trong cc bui l thng,
cc chc sc tn gio c xp sau cc quan chc dn s. nhng trong mt s
trng hp khi tnh cht s kin mang tnh tn gio.. th v tr ca cc chc sc
tn gio c cao. Chnh v vy, ngi th c th c nhng thay i, b sung so
vi vn bn quy nh ngi th, nhng nht thit phi c tiu ch r rng v thng
nht t u n cui cho nhng thay i .
- Nguyn tc tn trng khch nc ngoi: Khch nc ngoi n thm c xp
trc khch ch nh, nu hai ngi cng cp. Ch ca khch nc ngoi trong
mt on khch do chnh quyn nc xc nh ch khng phi nc ch nh.
- Nguyn tc quan tm n cc cp v chng: V c u tin v tr hn chng
trong sp xp ngi th trong cc s kin yu cu s c mt ca c hai. Trong cc
bui l, cc cp v chng c xp cng nhau cn c vo th bc ngi gi
cng v c mi. Trong cc ba tic, cc cp v chng thng c tch ra.
ngi cng mt dy hoc ngi cc bn khc nhau, tr trng hp h l ch
nh.
2. Quy tc sp xp ngi th:
m bo sp xp ngi th trong l tn ngoi giao trong cc bn tic,
bui l, hi ngh, ngi ta da vo mt s quy tc. Vic sp xp nn c nghin
cu k v sp xp trc trc khi din ra s kin. Xin gii thiu mt s quy tc
c bn sau:
-Bn phi trc, bn tri sau, gn trc, xa sau: Ch nhn c xc nh l v tr
quan trng nht. V khch quan trng s 1 c xp bn phi ch nhn, v
khch quan trng s 2 c xp bn tri ch nhn, v c th xen k tip theo.
Quy tc ny c th linh hot trn thc t v l do th cht (thun tay tri, nng tai
phi...) ca khch hay v mt l do t nh no , nhng phi bo cho khch bit.
Trong trng
- T trong ra ngoi: Nguyn tc ngy c c bit lu trong xp cc on tham
d hi ngh, trong vic xp c. Vic p dng cc nguyn tc khc trong trng
hp ny phi c xt t pha trn khn i xung.
- Quy tc xp theo ch ci ABC: Nguyn tc ny c p dng trong cc hi
ngh, cc cuc m phn, m bo c tnh t chc v bnh ng ca cc phi
on. Th t sp xp cc nc theo th t ch ci ABC tn ca nc dch ra
ngn ng ca nc ch nh hoc mt ngn ng quc t hoc mt ngn ng khc
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theo tho thun gia cc bn, t A -Z. Tuy nghin, bt cng nhc, ngi ta p
dng quy tc ny nhng bc thm ch ci u tin i din tn quc gia c xp
v tr s 1, cc v tr tip theo s theo th t ABC k t v tr s 1 tr i v ln
ln pha trc (V d, trong ting Anh, v tr u tin l H, th v tr th 2 s l I, v
tr cui cng l G).
- Cn c cp bc, tui tc, thm nin, thc t cng tc, danh d ca khch. Vic
sp xp ngi th ca mt v khch trong mt ba tic, mt bui l ph thuc vo
nh ch m h i din, vo cp bc v quy ch i din, vo cng v c bu
hay b nhim, vo tui tc, thm nhin v danh ting ca ngi . Ngi c cp
bc cao hn c xp v tr cao hn; hai ngi c cng cp bc th ngi c
thm nin cng tc cao hn c xp cao hn; hai ngi c cng cp bc, cng
thm nin th ai nhiu tui hn c xp trc hn; nu c ba tiu ch ging nhau
c th cn c vo mt s tiu ch khc nh danh ting, mc quan h... Cn
nh, cc tiu ch a ra sp xp ngi th phi c m bo thng nht t u
n cui.
- Quy tc lch s vi ph n: ph n cng hm cp c u tin xp trc, ph
n khng ngi bt u bn, khng ngi gia hai chn bn. Phu nhn ca khch
c xp trc khch, (nhng phu qun ca khch la xp sau ngi c th bc
k tip khch)
- Quy tc tn trng khch nc ngoi: Khch nc ngoi c u tin hn so vi
khch a phng (trong nc) nu cng cp.
- Quy tc xen k: xen k khch trong nc v nc ngoi, nam vi n; cc cp v
chng khng nn ngi gn nhau trong mt ba tic tr trng hp cn phi ng
ch tr mt bn tic.
Tuy khng phi l quy tc, nhng khi sp xp ngi th, cn ch mt s
vn sau, trong chng mc nht nh, vic thay i khng lm nh hng nhiu
n vic sp xp.
+ Tnh tng ng ca cc khch cng d (ngh nghip, ngn ng...)
+ Nn chn bn trn hoc bn vung b tr ba tic.
+ Cn lp s sp xp trc khi din ra hi ngh
+ Xp ch chnh v khch chnh i din khi s ngi chn. Xp ch chnh v
khch chnh lin k khi s ngi cng d mt bn n l l, hoc chn.
+ Khi xp khch cc l i bui l v tr ca ngi quan trng nht xc nh vic
sp xp ngi th tip theo. Thng th ngi ny gia, nhng cng c th xp
u tin bn phi. Lc ny, cng tun theo cc nguyn tc trn nhng linh hot
hn, bn phi xem nh n.
Ph lc s 6. Cch sp xp ch ngi trn xe t
i vi loi xe 4 ch ngi, gh bn phi li xe l gh dnh cho ngi c
cp bc thp nht (chuyn vin, phin dch hoc bo v); hng gh sau: ch bn
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phi dnh cho khch, ch bn tri dnh cho ch. Nu hai ngi ngi sau u l
khch th ngi ngi bn phi c cp bc cao hn. Nu c 3 ngi ngi hng gh
sau th ngi ngi gia c cp bc thp nht, ni chung khng nn xp ngi 3
ngi hng gh sau tr khi hn hu.

Ph lc s 7. Cch sp xp bn tip x giao v hi m

1. Tip x giao:
Nhn chung tp qun cc nc xp ch ngi bn tri, khch ngi bn phi,
phin dch ngi sau hoc bn cnh trng on.

Ghi ch:

KC: Khch chnh (Trng on khch)

CC: Ch chnh (Trng on ch nh)
PD: Phin dch
K: Khch

C: Ch

2. Hi m:
Mt vi nc xp nh kiu ngi tip khch, nhng nhn chung tp qun cc
nc xp bn hi m l bn di hoc bn oval, mi on ngi mt bn; trng
on ngi gia, phin dch ngi bn tri (v tr ca phin dch khng coi l thnh
vin on); cc v tr tip theo xp theo th t ngi th t phi sang tri.
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Ghi ch:

KC: Khch chnh (Trng on khch)

CC: Ch chnh (Trng on ch nh)
PDC: Phin dch pha ch nh
PDK: Phin dch pha khch
K: Khch

C: Ch

Quc k hai nc loi nh, t i din pha trc mt trng on hi m mi

bn, ch trnh t ngay trc mt ngi tham d.

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