Hng dn cu hnh gi vo v gi ra

trn tng i Asterisk

My ch tng i IP-PBX : My ch tng i hot ng trn nn h iu hnh
m ngun m v cc ng dng tng i (Asterisk Softswitch), cc ng dng
qun l, gim st m ngun m tng tc vi Asterisk v thit lp kt ni cc
thit b u cui. Qun l tt c cuc gi ra vo h thng, gim st tnh trng, lu
lng v bo co cho ngi dng.
Sau y, chng ti xin hng dn cch cu hnh gi vo v gi ra trn tng i
Asterisk
Sau khi ng nhp vo h thng ta c giao din nh sau:

1. To SipAccount, Extensions (S my nhnh)

1.1. To SipAccount
Trong giao din chnh chn Application Extensions Submit nh hnh di.

Sau khi chn Submit ri in thng tin SipAccount cn to.

V d nh sau:

User Extension: 1001 (S my nhnh c to trong h thng)

Display Name: 1001 (Hin th tn ca s my nhnh trong h thng)

Tip tc ko thanh trt xung ta thy Secret: in vo password ca User Extension ang
mun to.
Secret: www.odsvn.com!1001 y l password ca Extensions 1001 ang to.
*Lu : Nn t password cho mt SipAccount lun lun dng mc kh cao m bo v vn bo
mt. (Mtpassword c bo mt cao lun lun s dng c ch ci, s v k t c bit)

Cui cng, ko thanh trt xung cui trang nhn Submit Apply Config i reload.

=> To SipAccount 1001 thnh cng.

*Note: Cc Extension khc cng s to tng t.

1.2. To Voicemail
Trong qu trnh to SipAccount, khi ko thanh trt xung ta thy trong phn Voicemail ca SipAccount
ang b v hiu ha (disable).
Mun to Voicemail cho SipAccount ta phi bt ln (enable) v t password Voicemail cho SipAccount:

Disable Enable set password

*Lu : Khi t Voicemail password ta ch c s dng s t password. V t password bng ch

ci v k t c bit h thng s bo li.

Cui cng, ko thanh trt xung cui trang nhn Submit Apply Config Reload.
2. To Queues (Hng i)
Trong giao din chnh chn Application Queues Add Queue.

V d: Mun to 1 nhm SipAccount cho phng/ban ca cng ty. Ta lm nh sau:

Queue Number: S in thoi ca nhm cn to.

Queue Name: Tn hin th ca nhm cn to.

Static Agents: Thm SipAccount vo nhm cn to.

Cui cng, nhn Submit Changes Apply Config Reload.

=> To Queue thnh cng.
3. To IVR (Interactive Voice Response H thng tr li t ng)

Gii thch:IVR (Interactive Voice Response) l h thng tr li in thoi c in ton ha. N

hng dn ngi gi n nhng chn la h cn bng cch bm s theo mt danh sch l k sn (voice
menu). Ni chung h thng ny gm c mt ging ni c thu sn t trc, ngi gi ch vic bm s
trn bng s in thoi l c th chn iu mnh mun, nh bm s 0 hoc s 1.
Cu hnh:
Trong giao din chnh chn Application IVR Add a new IVR

V d: Ta to 1 h thng tr li t ng khi Khch hng gi in thoi.

IVR Name: Tn ca h thng tr li t ng.

Trong phn IVR Option c 2 dng ta bt buc phi chn khi ci t h thng:

Invalid Destination
Timeout Destination

Trong phn IVR Entries ta phi thm vo bng menu voice cho h thng t ng tr li khi Khch hng
gi ti.

Cui cng, nhn Submit Apply Config Reload

=> To IVR thnh cng.
4. Cu hnh nh tuyn
4.1 Outbound Routes (nh tuyn cuc gi ra)
Trong giao din chnh chn Application Connectivity Outbound Add Route nh hnh di.

Route Name: Tn nh tuyn cn t.

Tip theo, ko thanh trt xung ta thy trong phn Dial Partten, c cc chi tit m ta phi khai bo:

Prepend: Khai bo s ca m quc gia/m vng ca tnh. (Nu gi ra nc ngoi hoc tnh khc
ni ang sinh sng)
Prefix: Khai bo s bt u gi ra nc ngoi.
Match partten: Khai bo s gi ra l bao nhiu s.
CallID: Khng cn phi khai bo.

V d nh sau:

Khai bo gi ngoi tnh:

0500: M vng ca tnh
9: S bt u gi i

 XXXXXXX: 1 du X i din cho mt s chy t 0 9

*Note: Ta c th ty bin khai bo thm khi gi ti 1 s di ng, v.v.. Gi trong ni b th khng cn khai bo
prefix

Khai bo xong ta ko thanh trt xung di.

Trong phn Trunk Sequence for Matched Routes, ta phi chn ng Trunk no p dng cho Route
ang to.

Cui cng, ko thanh trt xung cui trang nhn Submit Changes Apply Config i reload.
=> To Outbound Routes thnh cng.
4.2. Inbound Routes (nh tuyn cuc gi vo)
Trong giao din chnh chn Application Connectivity Inbound Routes Add Incoming Route nh
hnh di.

Description: Tn nh tuyn cn t.
DID Number: S ca nh mng (IXP) cung cp cho Khch hng.

Tip theo, ko thanh trt xung ta thy trong phn Set Destination, bt buc phi la chn. Mc nh ta
s a v cho h thng IVR (H thng tr li t ng)

Cui cng, nhn Submit Apply Config i reload

=> To Inbound Routes thnh cng.