Questionnaire on Customer Satisfaction towards PUMA Shoes

Age
Gender
Income
Q.1 Do you prefer wearing sport shoes?
(a) Yes
(b) No
Q.2 which brand you prefer?
(a) Nike
(b) Adidas
(c) Reebok
(d) Puma
(e) Any other
Q.3 Are you satisfied with the quality of preferred brand?
(a) Yes
(b) No
Q.4 Are you satisfied with the price range of preferred brand?
(a) Yes
(b) No
(c) No comment
Q.5 If the price of your preferred brand increases will you purchase again?
(a) Same brand
(b) Cheaper brand
(c) Any other brand
Q.6 how do you consider the importance of sport shoes?
(a) Comfort
(b) Price
(c) Durability
(d) Use in sport
(e) Any other
Q.7 what factors influence you to go for a particular brand?
(a) Quality
(b) Durability
(c) Price
(d) Variety
(e) Any other
Q.8 Do you normally switch over the brand?

(a) Yes
(b) No
Q.9 does the advertising play any role in selection of brands of shoes?
(a) Yes
(b) No
Q.10 what kind of promotional tool you prefer?
(a) Lucky coupon
(b) Free gift
(c) Discount
(d) Buy one get one free.
Q.11 Are you willing to buy the preferred brand at lower price with
negligible quality?
(a) Yes
(b) No
Q.12 Is there any impact of advertisements and celebrities on your purchase of sport
shoes?
(a) Yes
(b) No
Q.13 Will you purchase another brand of same quality with less price?
(a) Yes
(b) No
Q.14 Do you think weight is a factor for choosing brand?
(a) Yes
(b) No
PERSONAL INFORMATIONS: (optional)
Name:
Age:
Gender:
Address:
Phone No. :

E-mail:
Occupation:
Date:

Thank You.

Questionnaire on PUMA..
1. Gender
Male
Female
2. Age
15-20
20-25
More than 25
3. income level
3. How many types of sports shoe brand do you have?
Nike
Adidas
Puma
Air
Reebok
Others
4. What factor (s) influences your choice?
Price
Style
product Quality
Advertisement
5. Which of the following brands do you like most?
Nike
Adidas
Puma
Air
Reebok
Other
6. Do you have a Puma sport shoe?
Yes No.
7. How well are you satisfied with Puma sports shoes?
Very well
Well
Fairly well
Not at all
8. On a Scale of 1-5, how will you grade Puma Sport shoes brands?
1

2
3
4
5
9. Does Pumas company brand Name reflect its product quality?
Yes
No
10. According to your opinion, which of the following aspects do you
think is lacking in Pumas sports shoes?
Style
Durability
Finishing
11. If the price of your preferred brand increases will you purchase again?
Same brand
Cheaper brand
Any other brand
11. What do you like in Puma sports shoes?

12. According to your opinion, what will you recommend Puma

producers to do in
order to improve sales?

13. Is there any reason whatever why you will not want to buy Puma
sports
shoes?......................................................................................................
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