S TAY TRIN KHAI MYTV

H Ni, 01/2010

Version

Date

Collector,Editor Approved By

Remarks

V1.00

2010-01

ntlinh

Not open to the Third

Party

Ntcuong
phongnh

PHN 3 CU HNH THIT B U CUI

I) Cu hnh mt s Modem ADSL 2+, 4 port Ethernet.
1) Gii thiu chung:
Modem ADSL 2+ ti nh khch hng c t nht 02 port Ethernet v phi h
tr tnh nng Multi PVC, Port Mapping. Trong , PVC0 s dng giao thc
PPPoE v c cu hnh enable NAT dng cho dch v Internet; PVC1 s dng
giao thc 1483 Bridge dng cho dch v MyTV. Trn modem ADSL 2+, 4 port
cu hnh Port Mapping gn cc cng Ethernet LAN vo PVC. Cc port
Ethernet t 1->3 c gn mc nh cho PVC 0 , port Ethernet 4 c gn tnh vi
PVC 1 . Cm my tnh vo cc cng t Ethernet 1 n Ethernet 3 trn Modem
ADSL 2+, 4 port truy cp Internet. a ch IP ca my tnh do Modem cp qua
tnh nng DHCP. Cm thit b STB vo cng Ethernet 4 trn modem ADSL 2+, 4
port. a ch IP ca STB s do DHCP server ca h thng MyTV cung cp.
Ghi ch : Sau khi mapping tnh port Ethernet 4 vi PVC 1 (2/35) th STB
phi cm vo port Ethernet 4 mi s dng c dch v MyTV.
2) Cu hnh mt s loi Modem qua th nghim
A. Cu hnh dch v IPTV v internet - Modem COMTREND CT-5621T.
2.1.Cu hnh dch v internet :
Truy cp trang web cu hnh modem ti a ch 192.168.1.1 vi usernam/pass
: root/123456
Vo Advanced Setup\WAN\Add to PVC0 vi VPI/VCI=0/35, encapsulation
PPPoE (tng t nh cu hnh cc modem khc vo internet).

Chn PPPoE

in Username/Password ca MegaVNN

Click Save
2.2.Cu hnh dch v MyTV :
Vo Advanced Setup\WAN\Add
To PVC1 vi VPI/VCI=2/35 v chn ch bridging nh hnh di,
encapsulation mode LLC/SNAP-BRIDGING:

Chn Save/Reboot lu li cu hnh

2.3 Cu hnh Port Mapping:
Sau khi cu hnh xong 02 PVC: PVC0 (0/35) cho MegaVNN, PVC1
(2/35) cho MyTV, ta cu hnh Port Mapping gn tnh cng Ethernet 4
(dng cm STB) ca Modem ADSL2+ Comtrend vi PVC1 (2/35). Cc
port cn li t Ethernet 1 n Ethernet 3 dng cho truy cp Internet.
Vo Advance/Setup chn Port Mapping:

Bm chn Enable virtual ports on tch ring group cc port Ethernet 1- >4 (Ban u mc
nh c 4 port Ethernet u thuc nhm Default)
to nhm MyTV bm Add

Ti Group Name in MyTV

Chn port Ethernet 4 (ENET4) ct bn phi v bm mi tn tr sang tri

a vo nhm MyTV.
Tng t chn nas_2_35 ct bn phi v bm mi tn tr sang tri a
PVC 1 (2/35) vo nhm MyTV.

Bm Save hon thnh to nhm. Sau khi map tnh, STB ch c th cm

vo port Ether 4 nhn d liu t Server VASC v nhn IP t DHCP
Server ca VASC cp (khng nhn IP t DHCP ca Modem).

Trng thi sau khi cu hnh map tnh port Ethernet 4 vo PVC1 (2/35)

B. Cu hnh dch v MegaVNN v MyTV trn Modem ADSL2+, 4 port DLink DSL-2542B
3.1.Cu hnh internet MegaVNN:
Vo Advanced Setup/ WAN/Add. Cu hnh PVC0 :VPI/VCI=0/35,
encapsulation PPPoE

Chn PPPoE

in Username/Password MegaVNN . Enable NAT

Bm Next

Click Save
3.2. Cu hnh dch v MyTV:
Vo Advanced Setup/ WAN/Add . Cu hnh PVC1: VPI/VCI=2/35.
Encapsulation Bridging.

Chn Mode Bridging. Encapsulation Mode LLC/SNAP-BRIDGING

Click Save

3.3 Cu hnh Port Mapping trn modem D-Link DSL-2542B

Vo Advanced Setup/ Port Mapping
Chn Enable virtual ports on

Click Add

Ti Group Name in MyTV

Bm chn ENET4 v nas_0_2_35 chuyn sang Group MyTV.

Click Save/Apply

Vo Management/ Save/Reboot khi ng li modem.

C. Cu hnh Internet MegaVNN v dch v IPTV trn Modem COMTREND

4 port Wireless CT-5365 v CT5361T:
a ch modem : 192.168.1.1
Username/password : root/12345.

4.1. Cu hnh cho dch v MegaVNN :

Vo Advanced Setup\WAN. Click Add

Chn VPI/VCI = 0/35 cho dch v MegaVNN

Encapsulation PPPoE

in Username/Password ca dch v MegaVNN

Click Next

Click Save

4.2 Cu hnh dch v MyTV :

Vo Advanced Setup\WAN. Click Add
Chn VPI/VCI = 0/35

Click Save

Click Save/Reboot.

4.3. Cu hnh Port Mapping : Gn cng LAN4 cho dch v MyTV, cc cng
cn li cho MegaVNN :
Vo Advanced Setup\ Port Mapping
Tch vo Enable virtual ports on ri click Add.

Lm theo nh cc hnh di :

Click Save/Apply

Vo Advanced Setup/ LAN

Tch vo cc nh hnh di ri click Save/Reboot

4.4 Thit lp Wireless

Vo Wireless \ Basic.

Nhp tn truy cp
wireless

Click Save/Apply
Vo Wireless \ Security.

Nhp mt khu truy cp

wireless
(5 k t / network key1)

Click Save/Apply
D. Cu hnh Modem BILIION BIPAC-5200GRC Wireless cho dch v MyTV
v MegaVNN

a ch modem : 192.168.1.254
Username : admin
Password : admin

5.1. Cu hnh cho dch v MegaVNN :

Vo Interface Setup\ Internet. Chn PVC0.

Chn v nhp cc thng s nh hnh di

Nhp account
v mt khu

Click SAVE

5.2 Cu hnh cho dch v MyTV :

Vo Interface Setup\ Internet. Chn PVC1
Nhp v chn cc thng s nh hnh di ri click SAVE.

5.3 Cu hnh Port Mapping: Gn cng LAN4 cho dch v MyTV, cc cng
cn li cho MegaVNN :
Vo Advance Setup. Chn VLAN. Chn Activated.
Click Assign VLAN PVID for each interface.

Nhp thng s nh hnh di ri click NEXT

Chn VLAN Index 1. Tch vo cc nh hnh di ri click SAVE.

Chn VLAN Index 2. Tch vo cc nh hnh di ri click SAVE.

Vo Interface Setup\ LAN

Chn cc mc v tch vo cc nh hnh di ri click SAVE

Chn IGMPv2

5.4. Thit lp Wireless

Vo Interface Setup\ Wireless.
Chn v nhp cc thng s nh hnh di ri click SAVE.

Nhp tn truy cp
wireless
Chn WEP-64Bits

Nhp mt khu
truy cp wireless
(5 k t)

II) Cu hnh STB

1) SD STB
TCL STB:
Version: TB2302
Nh cung cp: Cng ty c phn cng ngh cao DKD

ZTE STB:
Version: B600
Nh cung cp: Tp on ZTE.

CC TNH NNG H TR:

H tr LiveTV, VOD, TSTV
Lt cc trang web c chnh sa ph hp vi TV
Sn sng cho cc thu bao bng rng LAN v ADSL
Da trn TCP/IP, PPPOE
iu khin t xa hng ngoi
Nhiu thut ton cho hnh nh/m thanh
Tn hiu hnh nh v m thanh ra cht lng cao
Qun l bn quyn s (DRM)
Xc thc ngi dng khi truy nhp vo trang c bo v
H tr nng cp phn mm
DANH SCH NG GI
1
ZXV10 B600 IP Set-Top Box
2

iu khin t xa

Cp AV

Cp mng ni thng

B i ngun
Hng dn s dng
Chng ch cht lng/Bo
7
hnh
5
6

01 chic

01 chic
01 chic
01 chic

HNH MT SAU V U NI

Cng USB
Kt ni vi mt giao din
Ethernet (hoc giao din Ethernet
2
ca
Model ADSL)
3

Giao din u ra S-video

Giao din u ra Composite

video
Giao din u ra Audio: knh
5
tri L v knh phi R
Khe ngun, s dng cm
6
ngun t b i ngun +5V
7
Cng tc ngun
4

Kt ni vi USB.
Kt ni vi Modem
Kt ni vi mn hnh h tr SVideo
Kt ni vi TV h tr
Composite Video
Kt ni vi H thng m thanh
h tr knh L v R
Kt ni vi b i ngun i
km

2) HD STB:
TCL STB:
Version: TB2303
Nh cung cp: Cng ty c phn cng ngh cao DKD

ZTE STB:
Version: B700
Nh cung cp: Tp on ZTE

CC TNH NNG H TR:

H tr LiveTV, VOD, TSTV
Lt cc trang web c chnh sa ph hp vi TV
Sn sng cho cc thu bao bng rng LAN v ADSL
Da trn TCP/IP, PPPOE
iu khin t xa hng ngoi
Nhiu thut ton cho hnh nh/m thanh
Tn hiu hnh nh v m thanh ra cht lng cao
Qun l bn quyn s (DRM)
Xc thc ngi dng khi truy nhp vo trang c bo v
H tr nng cp phn mm
DANH SCH NG GI
1
ZXV10 B600 IP Set-Top Box
2

iu khin t xa

Cp AV

Cp mng ni thng

B i ngun
Hng dn s dng
Chng ch cht lng/Bo
7
hnh
5
6

01 chic

01 chic
01 chic
01 chic

HNH MT SAU V U NI

WAN

2
3

USB
HDMI

Y/Pb/Pr

Cng video ra Y/Pb/Pr

S-Video

Giao din u ra S-video

CVBS

Cng ra Composite video

L-AudioR

S/PDIF

+5V

ON/OFF

1.

Kt ni vi mt giao din
Ethernet (hoc giao din Ethernet
ca
Model ADSL)
Cng USB
Cng ra HDMI

Giao din u ra Audio: knh

tri L v knh phi R
Cng audio s
Khe ngun, s dng cm
ngun t b i ngun +5V
Cng tc ngun

Cu hnh STB s dng dch v:

Bc 1: Kt ni h thng

KT NI ADSL MODEM:

Kt ni vi Modem ADSL
Kt ni vi USB.
Kt ni vi TV h tr HDMI
Kt ni vi TV h tr
Component Video
Kt ni vi mn hnh h tr SVideo
Kt ni vi TV h tr
Composite Video
Kt ni vi H thng m thanh
h tr knh L v R
Ni vi Amply h tr S/PDIF
cho m thanh 5.1.
Kt ni vi b i ngun i
km

COMPOSITE VIDEO + ANALOG AUDIO

S-VIDEO + ANALOG AUDIO

Y/PB/PR VIDEO + ANALOG AUDIO

HDMI VIDEO + ANALOG AUDIO

KT NI M THANH S

3) Hng dn ci t thng s trn STB

Bc 1: Cm in, bt STB
Mn hnh khi ng STB:

Ghi ch: c th s dng dch v MyTV ca VNPT th khch.hng v vin thng tnh thnh
phi thc hin thit lp cc thng s cu hnh STB ph hp vi h thng li IPTV. Thc hin theo
cc bc hng dn di y hoc lin lc vi b phn chm sc khch hng theo s: xxxxx
c h tr.

Bc 2: Bm nt Set trn Remote cu hnh cho STB

Mn hnh hin th nh bn di:

Bc 3:
Ta nhp Password mc nh : 6321
n phm OK
Mn hnh hin th nh sau:

n vo mc chn Basic
Tip tc chn Lan cable v n Next

Bc 4: Chn DHCP Set top box (STB) nhn a ch IP t DHCP

Server ca h thng IPTV.

Ghi ch: Trong trng hp STB khng nhn c a ch IP t DHCP Server ca VASC, lin
h vi b phn qun tr mng MAN E TT HTT thng bo cho VASC kim tra xc nh
nguyn nhn v khc phc.
Nhp username v password: n Next.
Mn hnh hin th nh sau: Ta t cc thng s nh hnh bn di.

MainAuth. Server: http://172.16.1.150:8080/iptvepg/platform/index.jsp

Update Server address: http://172.16.1.146:8080/upgrade/ZTE

Ch : Phn Account, Password s do pha VNPT tnh thnh to cho cc khch hng v cung
cp cho khch hng trn h thng Portal qun l dch v MyTV.

Tip tc n OK.
Chn Reboot hon tt qu trnh cu hnh.

Mn hnh hin th sau khi Reboot.

Mn hnh hin th cc dch vu ca MyTV.

3) Quy trnh bo hnh STB dch v MyTV.

S QU TRNH HOT NG CUNG CP DCH V SA CHA V BO HNH STB

K
H

C
H

YC
khch hng
Cc kin
phn hi v
cht lng VNPT Tnhdch v
thnh/
YC
khch
hng

VASC

B phn
L tn ca
TTBH

SO

Bo
gi

Tr li Cc kin phn hi
v cht lng dch v

B phn
B phn
L tn ca
K thut ca
TTBH
Phng
TTBH
n sa
cha

VNPT Tnhthnh/
VASC

Dch v
bo
hnh,
sa
cha

K
H

C
H

n v cung cp dch v bo hnh cho STB:

-

Tn Cng ty: Cng ty c phn cng ngh cao DKD.

a ch: 40 Thi H, ng a, H Ni

in thoi: 84 4 5375209 Fax: 84 4 5375218

i din bi: ng H L Minh Chc v: Tng Gim c

Chnh sch bo hnh

-

Thi gian bo hnh min ph ca STB l 12 thng k t ngy ngi s dng cui mua.

Sau thi hn trn, khch hng phi tr chi ph sa cha, linh kin thay th cho Trung tm bo hnh

(TTBH).
Cc STB vi cc c im sau y s khng c bo hnh:
o
o

S S/N khng r, b thay i hoc lm m/hng.

Tem bo hnh b thay i/lm hng.

c m ra hoc sa cha bi nhng nh cung cp/ngi sa dch v khng c y

quyn.

B hng do va p hoc thao tc s dng khng ng.

Khng tun th theo sch hng dn s dng.

Cp sa cha
Cc dch v sa cha bao gm: Cp 0, Cp 1, Cp 2 v Cp 3 nh sau:
Cp
Cp 0

nh ngha
Thay th ph kin:
iu khin t xa, ngun, cp Video.

Cp 1

Kim tra Version:

Thc hin kim tra ton b v th tt c cc chc nng ca thit b. Cp nht phn mm.

Cp 2

Thay th cc cu thnh ngoi vi:

Kim tra xc thc v o kim li ton b cc chc nng hot ng, k thut vin s tin hnh chn
on li/hng ca thit b v xc nh b phn b li/hng. Ti mc ny: Thay th cc cu
thnh/linh kin ngoi vi ca thit b: cc tm v, khung, gi mang trc v sau; thay th Video
module, IR module, Power module, USB module, n LED, v..v...

Cp 3

Sa cha k thut mc cao:

Thay th cc cu thnh trung tm nh sau: Chip EMI, RAM, Flash memory, Video Chip,
Network chip, v...v...

a ch cc TTBH v thi gian lm vic

STT
1

Trung tm
DKD H Ni

a ch
40 Thi H, ng a, H Ni

DKD Nng

L 11, B1.2, ng Trn Qu Cp, Q.Hi Chu,

Tp. Nng

in thoi
04.3537 5209
Nguyn Vn t
0979 036 226
L Anh V
0905167474

DKD Tp.HCM

115/3 L Vn S, phng 13, qun Ph Nhun,

tp. H Ch Minh

Nguyn Hu Quc Chun

0983-650979

Thi gian lm vic ti cc TTBH:

-

T th 2 n th 6 hng tun:
o Sng: t 08 gi 00 pht n 12 gi 00 pht,

Th 7 hng tun: Sng: t 08 gi 00 pht n 12 gi 00 pht,

Chiu: t 13 gi 30 pht n 17h00 pht kt thc.

Thi gian thc hin sa cha:

Thi gian thc hin sa cha:
Cp

Thi gian ti a

Cp 0:

30 pht n 2 gi

Cp 1:

45 pht n 2 gi

Cp 2:

2 gi n 3 gi

Cp 3:

48 gi

Thi gian nu trn c hiu l ngy lm vic (24 gi) v c tnh t ngy TTBH nhn c thit b STB
(t khch hng, t VNPT tnh hoc t VASC).

Thi gian nhn v tr STB cho khch hng

-

Thi gian VNPT tnh-thnh n a ch khch hng kim tra, x l li/hng ca dch v MyTV/STB
theo yu cu ca khch hng ti a l 4 ting k t khi nhn c yu cu t khch hng.

Thi gian gi STB t VNPT tnh-thnh/VASC n TTBH tnh t thi im VNPT tnh-thnh/VASC
nhn STB t khch hng cho n khi TTBH nhn c STB sa cha:

Ti a l 1 ngy i vi cc tnh-thnh gn TTBH.

Ti a l 2 ngy i vi cc tnh-thnh xa TTBH.

Thi gian gi tr STB t TTBH n VNPT tnh-thnh/VASC tnh t thi im TTBH sa xong STB
cho n khi VNPT tnh-thnh/VASC nhn c STB.
o

Ti a l 1 ngy i vi cc tnh-thnh gn TTBH.

Ti a l 2 ngy i vi cc tnh-thnh xa TTBH.

Thi gian VNPT tnh-thnh/VASC tr STB cho khch hng ti a l 4 ting tnh t thi im VNPT
tnh-thnh/VASC nhn c STB c gi v t TTBH.

Trong trng hp bt kh khng lm cho thi gian thc hin c th b sai lch, yu cu phi bo li cho
cc bn cng tham gia kp thi nm bt v x l cho khch hng.

5) M t iu khin STB v Hng dn s dng:

Hnh nh:

Chc nng:
Nt

Chc nng
Live: M chng trnh TV qung b.
TVOD: Bt Lch pht sng.
VOD: M chng trnh VOD
Service: Truy cp nhanh chng trnh thng tin
(thi tit, gi vng, mua sm.)
F1~F4: Cc chc nng d phng.

Menu: m trang ch EPG

Back: quay li trang trc, hoc hy thng tin
chng trnh trn mn hnh
App: m chng trnh ng dng
Info: hin th thng tin ca knh hoc chng trnh
hin ti
Cc phm nh hng (ln, xung, tri, v phi):
chn cc mc trong menu EPG; hoc di chuyn
trang trong ch nhp vn bn.
OK: xc nhn la chn

: Tua i/li khi ang pht chng trnh

: Tm dng hoc tip tc pht chng trnh

: Ngng pht chng trnh

: Hin th trang trc/sau hoc m

phn trc/sau ca chng trnh; tua i/li;
m/thot chng trnh dch thi gian timeshifted
VOL +/-: Tng/gim m lng ca set top box
khi ang xem
CH +/-: Chuyn knh theo th t khi ang xem

1: Nhp k hiu thng thng, chng hn /

0 ~ 9: Nhp s (0 ~ 9), hoc ch (a ~z/A ~ Z)

: Chuyn ch nhp (xem Ph lc A); hin
th s knh trn mn hnh.
Del: xa k t trc con tr

Vn hnh

S dng EPG

S dng cc phm nh hng (ln, xung, tri, phi) trn iu khin t xa

chn, sau nhn OK trn iu khin t xa xc nhn la chn
M trang ch EPG
Ln mc trn nu mc hin ti khng phi l mc cao nht

M trang trc/sau nu c nhiu trang cng mc

M giao din cu hnh ca set-top box

M chng trnh live TV
M chng trnh TVOD (Bt Lch Pht sng)
M chng trnh VOD
M nhanh cc chng trnh thng tin (thi tit, gi c th trng,
thng tin mua sm,..)
M chng trnh ng dng

Thao tc iu khin chng trnh

Nhn tm dng chng trnh; hoc nhn tip tip tc chng trnh.
Dng pht chng trnh
Tua i nhanh 2x/4x/..../64x
Tua li nhanh 2x/4x/..../64x
Quay li chng trnh TV qung b khi ang xem TSTV.
Khi ang xem chng trnh c sp xp theo cc tp, nhn phm ny chuyn
ti tp tip theo.
Khi ang xem, nhn phm ny tr v im bt u chng trnh.
Khi ang xem chng trnh c sp xp theo cc tp, nhn phm ny tr li
tp trc.
Nhp phm ny hin ln thanh hin th tin trnh. Bn c th s dng phm nh
hng tri phi iu chnh tin trnh chng trnh n khi chn c im pht
ph hp. Sau nhn OK trn iu khin t xa pht chng trnh k t im
chn.
Hin th thng tin ca knh hoc chng trnh hin ti khi ang xem

PHN 4 KINH NGHIM V CC LI THNG GP

I) Kinh nghim
1) Mng VN-2
A. Kinh nghim:
- Trn PE c 2 interface cn phi cu hnh IGMP l Interface xung MAN-E
cho cc thu bao v Interface ti h thng ca VASC Server ca VASC lu
tr knh. Nu cha cu hnh th phn h thng lu tr ca VASC s khng
nhn c knh v thu bao MAN-E s khng xem c knh.
- Khi m rng knh v ngun tn hiu t Node a phng PE phi nh tuyn
thm mt di a ch multicast tng ng vi 1 ngun mi vo mng VN-2.
Nu mun knh a phng c pht ton quc, VTN phi p dng chnh
sch nh tuyn cho ngun multicast ny i ton quc.
B. Li thng gp
a) Trn a bn tnh khng s dng c nPVR, Time-ShiftTV, TVoD.
Kim tra lm vic gia PE Switch 8902 v vic bt tay nhn multicast
Kim tra nh tuyn muliticast gia VN-2 v MAN-E.
b) Kinh nghim cu hnh DHCP
-

Vi cc tnh trin khai MAN-E theo m hnh Layer 3VPN, cc AGG Switch thc
hin vai tr L3, cu hnh DHCP Relay cc bn tin STB gi ln. Trn DHCP Server
cu hnh cc di a ch tng ng vi quy hoch AGG.

Vi cc tnh trin khai MAN-E theo m hnh Layer2VPN, cc uPE ch n thun

vai tr L2 nn chc nng DHCP Relay do PE ca VN-2 thc hin.
Trn DHCP Server khai bo cc di a ch tng ng vi cc Gateway theo quy
hoch uPE.
Hin tng cc tnh khng nhn c DHCP c th do nguyn nhn khai bo
DHCP relay tng ng cc vlan di MAN-E khng khp vi DHCP range khai
trn DHCP Server.
Do vy quy trnh lm vic s l:
VNPT Tnh/TP cha nhn c IP ng cho DHCP Server cp s lm nhng thao
tc sau:

- Quy hoch cc DHCP range theo nhu cu ca mnh gm c: Tn Range, IP range,

gateway IP range, S-VLAN.
- Gi cho VASC, v VTN quy hoch DHCP hai bn khai bo cho khp nhau.

2) Mng MAN-E
-

Hin nay phn Core VASC s dng cc Server trong di 172.16.1.0/24,

172.16.2.0/24, 172.16.3.0.24.

- Phn h thng cc Node, VASC s dng di a ch 172.16.x.0/24 ( x l m bin

s xe t ti tnh ).
=> Trn mng MAN-E nu cu hnh nh tuyn hoc chnh sch access-list th
nh tuyn hoc cho cc di ny i qua thu bao c th hot ng n nh
- Cu hnh QoS u tin cho bng thng Video ca MyTV. Khuyn ngh cu
hnh tham s MPLS Exp l 4
( Cc tnh cu hnh MAN-E theo template ca Tp on._

3) Cu hnh trn DSLAM

- Cu hnh QoS s dng chun 802.1p vi gi tr CoS (Class of Service) l 4. Cu
hnh bng thng theo profile va m bo cung cp MyTV. Nu cu hnh
bng thng qu cao th d xy ra rt mng.
- Trn DSLAM tt chc nng CAR cho bng thng ty bin. Th nghim ti
PhTh c hin tng git hnh khi xem ni dung HD. Sau khi cu hnh bng
thng v tt tnh nng CAR th loi b c hin tng ny.
4) Cu hnh Modem
- Vi Modem khng c chc nng port-mapping cho php phn nh nhn DHCP
theo port th phi tt chc nng DHCP ( disable) trn Modem c th chy
Internet v MyTV.
- Khi tt chc nng DHCP trn Modem, PC phi cu hnh a ch tnh cng di v
c Gateway l a ch Modem. i vi MyTV, STB s nhn a ch DHCP Server
t VASC.
5) Cu hnh STB
- Khai bo ng dn STB upgrade Server ca STB. STB s cp nht Version mi,
mt s STB b hin tng li Font l do ang s dng Version c v khai bo sai
ng dn Upgrade Server.
- Kim tra username/password khai bo trn STB c s dng trc hay
cha

II) Cc li thng gp
1) Li kt ni
- Li 1302: Li 1302 nguyn nhn ch yu l do kt ni mng. STB khng th truy
nhp ti my ch xc thc MyTV.
Nguyn nhn v cch x l:
C th STB khng nhn c a ch IP t DHCP Server hoc ng truyn cha
c cu hnh thng mng.
Cch x l:
- S dng my tnh th nhn DHCP, nu My tnh nhn c a ch IP ng di
quy hoch ti tnh th ngha l DHCP server hot ng tt. Nu khng nhn c
IP th lin h vi b phn k thut tnh lm vic vi k thut VASC kim tra li.
Khi nhn c a ch IP t DHCP Server. ping t my tnh ti my ch xc thc
172.16.1.150
Khi khng nhn c IP ng, th cu hnh tnh mt a ch IP theo di quy
nh trn STB. Ping th ti a ch DHCP Server 172.16.2.62. Ping th ti a ch
my ch xc thc 172.16.1.150. Nu khng ping ti c, yu cu lin h vi b
phn k thut VNPT Tnh/TP cu hnh li ng truyn.
Li 1305: kim tra li cu hnh DHCP Server.
2) Li ng nhp:
Khi ng truyn cu hnh thnh cng, STB c th kt ni ti h thng MyTV
nhng trn mn hnh thng bo ng nhp khng thnh cng v tr v mn
hnh setup.
Nguyn nhn v cch x l:
- Account trn cha c to, lin h vi b phn to account kim tra li trng thi
account.
- Account khai bo thng tin nhng cha ng b, lin h vi b phn to
account kim tra li trng thi account.
- Account b tm ngng ( treo v cha tr tin), lin h vi b phn to account
kim tra li trng thi account.

- Account khng hp l do 1 STB khc s dng account ny. H thng hin nay
gn account vi thng tin duy nht ca STB l STB ID. Khi STB khi ng v
truy nhp vo h thng, h thng s gn account ng nhp vi STB ID trnh
trng hp s dng 1 account trn nhiu STB.
V vy kim tra li account ny c s dng trn STB no cha. Nu thc
s mun thay i v dng account trn STB mi th lin h b phn qun l to
account vo mc Thay i b gii m trn trang Portal reset li STB.
3) Li s dng dch v
-

Khi STB ng nhp thnh cng v c th iu khin trn mn hnh TV.

A. Khi xem LiveTV.

Bm vo knh truyn hnh v xut hin mn hnh en, khng c ni dung g ht.
- Ch mt 1 knh, cc knh khc xem bnh thng. Yu cu lin h b phn cu
hnh DSLAM kim tra xem c khai bo thiu knh trn h thng khng.
Gi in ti s k thut VASC: 04-37876879 bit thng tin v trng thi knh
ny.
- Khng xem c knh no, mn hnh en. Yu cu lin h b phn cu hnh
DSLAM, Switch ca VNPT Tnh kim tra li phn cu hnh multicast.
- Xut hin dng ch Xin vui lng ch vi tt c cc knh hoc 1 knh c th.
Yu cu lin h b phn k thut VASC 04-7876879 c thng tin x l.
- Bm vo mt s knh v nhn c thng bo khng xem c. Kim tra loi
STB ang s dng. STB SD khng xem c ni dung HD.
- Hin tng xem LiveTV 5 pht th dng hnh, bm OK hoc chuyn knh v
chuyn li th hot ng bnh thng. Kim tra li version DSLAM, mt s
DSLAM mi c li ny.
B. Khi xem VoD ( c th p dng mt s cho LiveTV)
- Xem VoD b git hnh, ng hnh. Kim tra li cu hnh bng thng trn
DSLAM m bo cho ni dung SD, HD cha. Tt tnh nng CAR, nu vn
cha khc phc c kim tra suy hao trn tuyn cp.
- Kim tra bng thng Uplink MAN-E VN-2 dnh cho MyTV hin ti tng
ng vi s thu bao ti tnh. Nu uplink hin ti 1GE th nn c k hoch nng
cp tng ng.
C. Khi s dng cc dch v khc.
- Nu khng kt ni ti c cc dch v GTGT. Yu cu lin h b phn k thut
VASC kim tra.

PHN 5 U MI LIN LC
I) VASC
1) S in thoi chm sc khch hng: 18001255
Gii p cc vn lin quan n dch v MyTV.
2) Hotline h tr k thut: 04-37876879
I) VTN
1)Trc vn hnh khai thc VTN1:
SDT: 04-38400066
2)Trc vn hnh khai thc VTN2:
SDT: 08-388151000 hoc (200) hoc (100)
3) Trc vn hnh khai thc VTN3:
SDT: 0511-3855291
III) VNPT Tnh/TP
VASC c danh sch u mi lin lc ca tt c cc VNPT Tnh/TP
Cc tnh cung cp s in thoi h tr k thut cho cc vn cu hnh mng
li.