M s: QT/4.

1/RIBE

QUY TRNH

BO MT THNG TIN

Ln ban hnh: 1
Ngy ban hnh: 01/7/2011
S trang: 2/3

1.

Mc ch
Quy nh trch nhim v ni dung cng vic bo mt thng tin v quyn s hu
ca khch hng.

2.

Phm vi
Quy trnh ny p dng cho ton b cn b v nhn vin ca Vin.

3.

Trch nhim
Tt c cn b cng nhn vin ca Vin chu trch nhim v hot ng ny trc
Lnh o n v v trc c quan Php lut.

4.
4.1.

Ni dung
i vi nhn vin

Tt c cc nhn vin ca Vin phi k cam kt bo mt theo biu mu BM

4.1/01/RIBE v c lu trong h s nhn s.

Tt c cc thng tin v khch hng, v mu, kt qu th nghim u phi c

bo mt cho khch hng. Nhn vin khng c sao chp, cho mn, cung cp
thng tin lin quan n ti liu, h s hot ng ca Vin cho cc b phn khng
lin quan hoc ra bn ngoi nht l thng tin lin quan n h s th nghim.

Khi c khch hng tham quan Vin, nhn vin hng dn m bo: bo mt
thng tin cho khch hng khc v hng dn khch hng tun th quy nh ra
vo phng th nghim.

Khi khch hng ngh quan st php th trn mu ca khch hng, nhn vin
hng dn phi m bo khch hng khng c quan st hay tm hiu php th
ca khch hng khc.

Tr kt qu:
+ Kt qu ch c tr trc tip cho khch hng thng qua phiu hn tr kt
qu.
+ Trng hp fax (hoc gi qua mng internet hay qua in thoi) trc kt qu
phi c tha thun trc thng qua phiu gi mu hoc Bin bn ly mu.
+ Trng hp tr kt qu qua ng bu in phi c tha thun trc thng
qua phiu gi mu hoc Bin bn ly mu, a ch ni n phi c chnh tay
khch hng gi mu in khi gi mu.
+ Khng chp nhn tr li kt qu qua in thoi.
+ Nhng thng tin cn cung cp ngoi cc iu trn ch c thc hin khi c
ch o ca Lnh o Vin.

M s: QT/4.1/RIBE

QUY TRNH

BO MT THNG TIN

Ln ban hnh: 1
Ngy ban hnh: 01/7/2011
S trang: 3/3

4.2.

i vi khch hng:

Khi tip xc vi Vin yu cu dch v phi cung cp y , trung thc nhng

thng tin c lin quan n mu gi theo yu cu.

Phi tha thun r rng phng thc tr kt qu (fax, bu in hay trc tip).

Khch hng c yu cu tham quan hay quan st php th phi thc hin ng ni
quy ca Vin.

5.

Biu mu p dng

BM 4.1/01/RIBE

6.

H s

Cam kt bo mt

Ton b h s c lin quan n Quy trnh bo mt thng tin khch hng phi c ghi
chp y v c lu tr theo Quy trnh QT/4.13/RIBE.

M s: BM 4.1/01/RIBE

CAM KT BO MT

Ln ban hnh: 1
Ngy ban hnh: 01/7/2011
S trang: 1/1

H tn: ......................................................................................................................
Nm sinh: .................................................................................................................
Chc v: ...................................................................................................................
Phng: ..............................................................................................................................
a ch: ............................................................................................................................
in thoi: .................................................. Fax : ..........................................................
a ch nh ring: ............................................................................................................
in thoi: ........................................................... .. .........................................................

Ti xin cam kt
Thc hin ng cc quy nh v cng chc, vin chc, cn b lin quan bo mt cc
thng tin lin quan hot ng ca n v.
Tun th qui nh trong QT/4.1/RIBE v chu trch nhim trc trng PTN, Lnh
o n v v m bo bo mt cc thng tin lin quan n hot ng ca PTN v
khch hng.
Tun th cc ni qui ca Phng th nghim.
Khng chu bt k mt p lc no gy nh hng n chnh xc v tnh bo mt
ca kt qu th nghim.

Tp. H Ch Minh, ngy thng nm 2011

Ngi cam kt
(K, h tn)

Ghi ch: Cam kt bo mt c lm thnh 02 bn, 01 bn do ngi cam kt gi, mt bn do Vin gi

c lu trong h s c nhn.