Hospitality Management Experiential Learning Project

Students will visit a hospitality organization that reflects their overall

hospitality goals. If students currently work in a sector of hospitality they
may choose a different segment in which they would like to gain more
knowledge and insight.
Students will utilize 5 10 hours in which they will visit the organization and
work with management. They will use this time to gain experience and
insight from the companys management and to gain information for the
paper component of the project.
Students will get the information necessary to complete their project paper
directly from the company and/or outside resources that pertain to the
company. Most of the information can be attained from interviewing a
manager and/or owner of the company along with the students own insight
from objectives discussed in Principles of Hospitality Management class.
Students must dress in professional attire when visiting the hospitality
organizations and/or any attire deemed necessary by the organization.
It is up to the students to schedule and coordinate days and times
available with management and make sure that they arrive on time and
dressed appropriately.
Students must conduct themselves in a professional manner.
Students should be respectful and take on learning opportunities
within the organization.
Even though this is not a job students should conduct themselves as if
they are working for the organization. This is a business environment
and in business we always take the opportunity to network.
Students will be given a handout in which a member of the companys
management will sign off on to signify that they have completed the
minimum 5 hour requirement.

Information for this project will be obtained from company visited and
outside sources as necessary. All outside sources should be cited properly.
Formatting
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APA formatting must be followed

1 inch margins left, right, top, bottom
Times New Roman, 12 point typeface
1.5 spacing; paper should incorporate at least 3 separate charts/tables
Each page numbered in the footer
Follow APA guidelines in using references/works cited page
Paper should be in order of elements listed; all components listed with
an asterisk/bullet must be addressed/answered in paper.
8. Paper should include headings and be well organized.
9. Length of paper including all pages should be greater than 6 pages

Discuss the levels and functions of management and ethical decision

making.
What is the mission of this organization?
What are the values expressed to their employees?
What are the ethical principles that govern the business?
What are the managers roles when it comes to providing quality
service to their guest?
Identify factors that make managers/employees successful;
Identify factors that make a managers/employees fail.
Does the company provide any form of employee professional
development for those that desire to get into management?
Elaborate
Identify a management task that is displayed in your organization for each of
the following:
Planning
Organizing
Coordinating
Staffing
Directing
Controlling
Evaluating

 Based on your experience and what you know about the organization
develop a SWOT analysis.
Identify five SMART goals that the business desires to achieve and/or
could achieve from SWOT analysis.
Identify two long term goals of the business.
Based on your knowledge, identify strategies that the company can
adopt to achieve each one of these goals.
How does the organization communication information with their
employees and managers?

Summarize considerations that are important in employee selection,

compensation, training and development, scheduling, and termination.

Describe the orientation process of your company for new

employees/managers.
How do they go about training new personnel? What is the process?
What is the scheduling process for managers? What is used?
How does the company discipline their employees? Do they have a
formal system? What are their views/policies on termination?
What are their policies when it comes to employee conduct?

Identify 10 Moments of Truth for the organization.

Identify the teams that comprise the organization.
Identify ways in which the organization forecasts upcoming business.
Describe and give examples of how the organization markets their
products/services.
Identify the companys public relations policies.
Does the company utilize social media? If so how?

Reflection
From your overall experience with the company identify the following:

What did you take away that will benefit you in the future?
What did you learn from the companys mistakes?
What suggestions do you have for the company that would improve their
management capabilities?
What suggestions do you have for the company that would improve their
customer service?
Based on what you have learned from this project and this class, what
does the company lack in regards to quality management?
Is this an organization that you could see yourself working for? Why or
why not?