1 .

Cc s c, cc li pha nh cung cp dch v

y thng l cc s c nghim trng, nh hng n s lng khch hang trong
phm vi mt d n. Vic xc nh v s l s c nhiu khi mt rt nhiu thi gian
C th lit k mt s s c nh sau:
Cc li lin quan n thit b pha ISP: hng BRAS, Switch, truyn dn
M li:
101.Li h thng BRAS
102 Li h thng truyn dn
103 Li lung E1
104 Li h thng tng i TEL
105 Li h thng Switch
106 Li ca h thng my ch cung cp v qun l dch v
107 S c ngun in
108 Li ci t sai cc thng s nh VCI, VPI
109 Li ci t sai cc thng s nh Account/ pass/IP
110 Li ci t sai cc thng s nh tc up/download
111 Li ci t sai cc thng s nh VISA/port/mac
112 Li ci t sai cc thng s nh VLAN

113 Li ci t sai cc thng s nh Port TEL

114 Li ci t sai cc thng s nh dch v gia tng TEL

115 Li ci t sai cc thng s nh s Tel ca khch hng

116 Account/ pass/Tel b thay i
117 Account/ pass/ Tel b xa/ tm ngng

118 Treo Account/ pass/IP/Tel

119 Treo Vlan
120 Treo port/ Mac
121 Virus xm nhp vo h thng
122 t cp quang
123 Cht lng cp
124 N cc

2. Cc s c, cc li lin quan n h thng v h tng trong d n

Cc li lin quan n thit b trong d n: Switch, DSLAM, My ch, h thng
qun l t xa
Hng Switch, DSLAM, my ch.
Li ca h thng my ch cung cp v qun l dch v
S c ngun in
Li ci t sai cc thng s nh VCI, VPI, Vlan nh mng, tc
up/download.cc tham s ca nh mng
Virus xm nhp vo h thng
t cp
Cht lng cp
Khong cch ko cp gia thit b truy nhp v khch hng xa hn gii hn cho
php dn n suy hao tn hiu
M li:
201 Li h thng Switch Core
202 Li h thng Switch Acc
203 Li h thng DSLAM
204 Li h thng V5.2
205 Li h thng truyn dn
206 Li h thng my ch
207 Li EoC Master
208 Hng Switch Core
209 Hng Card Switch Core
210 Hng Switch Acc
211 Hng khung DSLAM
212 Hng card x l DSLAM
213 Hng Card thu bao DSLAM
214 Hng khung V5.2
215 Hng card x l V5.2
216 Hng card lung E1 V5.2
217 Hng Card thu bao
218 Hng Modul SM FE
219 Hng modul SM GE

220 Hng Modul MM FE

221 Hng modul MM GE
222 Hng modul EoC
223 Treo Modul EoC
224 Hng Switch EoC
225 Treo Switch EoC
226 Hng MediaConvector EoC
227 Treo MediaConvector EoC
228 Hng MediaConvector O/FE ( SM)
229 Hng MediaConvector O/GE ( SM)
230 Hng MediaConvector O/FE ( MM)
231 Hng MediaConvector O/GE ( MM)

232 Li lp t Jack / Connector ..

233 Hng dy nhy quang
234 Li ca h thng my ch cung cp v qun l dch v
235 S c ngun in ti d n
236 Hng khung b chuyn i ngun AC/DC
237 Hng Modul chuyn i ngun AD/DC
238 Hng UPS
239 Li ci t sai cc thng s nh VCI, VPI
241 Li ci t sai cc thng s nh tc up/download
242 Li ci t sai cc thng s nh port/mac
243 Li ci t sai cc thng s nh VLAN
244 Li profile
245 Li ci t sai cc thng s nh Port TEL
246 Li ci t sai cc thng s nh dch v gia tng TEL

247 Li ci t sai cc thng s nh s Tel ca khch hng

248 port/Tel b thay i
249 port / Tel b xa/ tm ngng

250 Treo port/Tel

251 Treo Vlan
252 Treo port/ Mac
253 Virus xm nhp vo h thng
254 t cp quang
255 t cp ng
256 chp cp
257 Cht lng cp
258 n cc
259 h thng tip a
260 do i tc ph hoi
3. Cc s c pha khch hng
Nhn chung, tt c cc nguyn nhn d c ngun gc u th khch hng ,
ngi s dng dch v lun lun l nn nhn do tnh trng s dng dch v
ca khch hng b gin on. Vic khc phc s c mt cch nhanh chng v tin
cy s l mt yu t nng cao uy tn dch v i vi khch hng.
Thng thng, cc s c cng c phn loi theo cc nguyn nhn nh sau:
-

Cc nguyn nhn hon ton khch quan pha khch hng nh hng my
tnh, thit b Hub, modem, switch, splipter, ngun in cung cp cho h
thng thit b CPE khng t tiu chun cho php.
Li h iu hnh, trnh duyt web, th in t, spam th, firewall, virus
Khch hng khng bit cch ci t v s dng web, mail,
Ci t, cu hnh sai cc thit b nh HUB, Switch, Spliptter
u ni sai, cha ng chun cc thit b nh HUB, Switch, Splitter,
modem, ng line thoi
H thng cp truyn dn trong nh khch hng b t, hng, chp, cht
lng km..

M li:
301 Hng modem
302 treo Modem
303 Hng in thoi
304 Hng tai nghe in thoi
305 Ci t sai modem/ in thoi
306 khch hng restart default modem
307 Hng adapter AC/DC
308 Hng Hub

309 Hng Splipter

310 Hng Switch
311 treo switch
312 xung t IP
313 Quyn acc/ pass wifi
314 Hng wifi
315 Li Ci t bo mt wifi
316 Hng Jack
317 Lng Jack
318 Li dy Lan Mng/tel
319 u ni sai
320 li my tnh
321 t dy cp i ngm trong tng nh
322 Chp dy cp i ngm trong tng nh
323 Dy cp i trong tng nh cht lng km
324 Li outnet trong nh
325 Li do khch hng