KEIONNYA LA’SHONDRA HOWARD

2987 OLSON ROAD

TALLAHASSEE, FLORIDA 32308-3917
850-566-4754

OBJECTIVE:
To obtain a job in a professional atmosphere that will utilize my skills and challenge my knowledge and ability in a
professional and growing position.

SUMMARY OF QUALIFICATIONS:
• Over 13 years of money handling, customer service, data entry and clerical experience
• Great communication and research skills
• Ability to work well independently and in a team environment
• Excellent working knowledge of a wide variety of office equipment
• Ability to handle multiple assignments
• Five years experience in all Microsoft Office applications

EMPLOYMENT HISTORY:
12/04 – Present Premier Homes
Customer Relations Specialist/ Payroll Assistant
• Calculate and enter weekly time for all employees into database
• Prepare and distribute subcontractors draw requests
• Answer multi-line phones
• Provide clerical support to owners as needed
• Order office supplies and office inventory
• Open, sort and distribute mail

4/03 – 12/04 McDonald’s Restaurant

CREW TRANIER:
• Ensure all procedures were being followed on food safety and customer service
• Trained new and current employees on how to use company equipment
• Daily duties included order taking / cashier

12/02 – 4/03 Florida Auto Loans

LOAN PROCESSOR:
• Greeted customers
• Submitted customer information into database for pre-approval
• Made collection and courtesy calls
• Traveled to banks to collect on past due accounts
• Faxed requested information on existing customers to different offices
• Filed contracts

11/99 – 7/02 State Employees Credit Union

HEAD TELLER:
• Supervised 2 – 3 employees
• Assisted members with currency, foreign coupons, cash advances and general transactions
• Balanced teller draws and safe transactions to prepare for batching and processing
MEMBER SERIVICE REPRESENTATIVE:
• Assisted members with a variety of accounts
• Provided a wide range of customer services for members
• Opened and closed accounts for members

3/99 – 11/99 Department of Highway and Motor Vehicles

FILE CLERK
• Assisted customers with their driving records
• Answered multi-line phone system
• Provided a wide range of customer services
• General clerical duties as requested

EDUCATION:
Graduate Lincoln High School, Class of 1997