QUN TR MC TIU THEO KPI

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TI LIU GII THIU 2015

TNG QUAN V GII PHP KPI

H THNG CLOUDJET KPI

LNG, THNG THEO HIU SUT

1.

TNG QUAN

GII PHP KPI T THC TIN N H

THNG

what gets measured gets managed

TNG QUAN

V SAO

LI CH CA NG DNG KPI
1. CHNH SCH KHEN THNG CNG BNG
1.

TO NG LC V S TP TRUNG CHO NHN VIN

2.

GIM THIU QUYT NH NH GI CM TNH

2. QUN TR MC TIU HIU QU

1.

TRUYN T V CN BNG MC TIU

2.

O LNG TIN D DNG V CN I NGUN LC

TNG QUAN

V SAO

KT QU THC T SAU 1 NM P DNG KPI

CHNH SCH KHEN THNG CNG BNG

QUN TR MC TIU HIU QU

H THNG MC TIU NH LNG R RNG / GIM

THIU NH GI CM TNH

CN BNG H THNG MC TIU GIA KHI KINH

DOANH & GIN TIP

LIN KT LNG THNG V HIU SUT

O LNG TIN V CN I NGUN LC

NNG SUT LAO NG TNG T 8% - 20%

LI NHUN TRN TNG NHN VIN

TNG T 3% - 10%

CC GIAI ON CHNH TRONG QUY TRNH

XY DNG & TRIN KHAI BSC & KPI
4
KHEN THNG, O TO &
PHT TRIN, XY DNG I
NG K THA

2
CHUN HO H
THNG MC TIU
CP CNG TY

3
XC LP CH S O
LNG KPI CP PHNG
BAN & NHN VIN

IU CHNH: CHIN LC,

MC TIU, NGUN LC,
NGN SCH

O LNG, NH GI
(PERFORMANCE
REVIEWS)

QUN TR MC TIU

KPI

Xy dng KPI theo m hnh Th im Cn Bng (BSC)

F1

TI CHNH

F2
F3

C1

KHCH HNG

C2
C3

P1

QUY TRNH

P2
P3

L1

CON NGI

L2
L3

86%
60%
68%
45%

CHIN LC TI U
HIU SUT

Gi tr di hn
ca c ng

TI CHNH

Ci thin c
cu chi ph

CHIN LC TNG
TRNG

Tng hiu
dng ca ti sn

M rng c
hi doanh thu

Tng gi tr
khch hng

Gi tr mang li cho khch hng

KHCH HNG

QUY TRNH

HC TP
& PHT TRIN

Gi c

Cht
lng

Sn sng
cung ng

a dng
la chn

Tnh nng

Dch v

i tc

Thng
hiu

Qui trnh qun l vn hnh

Qui trnh qun l khch hng

Qui trnh i mi

Nguyn liu u vo

La chn khch hng

Xc nh cc c hi

Qui trnh v qui nh nh

nc
& x
hi
Mi
trng

Sn xut

Thu ht khch hng

Danh mc R&D

An ton sc kho

Phn phi

Gi chn khch hng

Thit k & pht trin

Chnh sch nhn vin

Qun l ri ro

Pht trin khch hng

Ra mt sn phm

u t vo cng ng

HUMAN CAPITAL
A. K nng
B. o to
C. Kin thc

INFORMATION CAPITAL
A. H thng
B. C s d liu
C. Mng li thng tin

ORGANISATION CAPITAL

A. Vn Ho
B. Lnh o
C. Lin kt
D. Tinh thn tp th

CNG TY BN C CH TIU NH GI
NHNG C PHN NH NG HIU SUT THC T
CA TNG NHN VIN?

NHN NH NG V KPI

CH TIU NH GI HIN TI CA DOANH NGHIP

i lm ng gi

nh gi tc phong cng vic,

khng phi hiu qu cng vic

s ln vi phm
k lut

Ch tiu m h, khng c th
h tr ng nghip
s ngy ngh php

Ch tiu khng nh lng r

rng

hon thnh 100%

cng vic c giao
nng ng, sng
to, cu tin
tinh thn hp tc

hon thnh bo co
ng hn

sng to, xut

ci tin

Ch tiu cha c s lin kt

vi mc tiu phng ban v
doanh nghip

Nhn xt chung:
Kt qu nh gi cn cm tnh.

XY DNG KPI THEO TIU CH

SMART

SPECIFIC
C TH / R RNG

MEASURABLE

MC TIU

KPI

O LNG C

ACHIEVABLE
C TH T C

RELEVANT
LIN KT MC TIU CHUNG

TIME-BOUND
C MC THI GIAN HON
THNH C TH

BIU MU THAM KHO

H THNG MC TIU PHNG TI CHNH NM 2013

STT

Mc tiu nm 2013

Trng
s
cp 1

KPI

T l d n vay ngn hn/ doanh thu

Ci thin cc ch s ti chnh c bn

Tng cng nng lc qun l ti

chnh

Tng cng nng lc nhn vin

Thc
hin

Mc im quy
thc hin
i

50%

25%

30

35

25

30

0%

30%

15%

0.5

0.2

0.5

100%

15.00

Vng quay cc khon phi thu(Doanh thu/phi thu khch hng

bao gm phi thu tin )

20%

10%

1.5

ln

200%

20.00

Gi tr sai st ca cc nghip v ti chnh ti cc cng ty con,

cng ty lin doanh lin kt/ doanh thu cng ty con, cng ty lin
doanh lin kt. T l BCTC hp nht, bo co qun tr ng hn
theo quy nh S GDCK v Cty

50%

15%

1%

0%

30%

9%

80

70

100

90

150%

Qun tr bo lnh hiu qu th hin t l s bo lnh cung cp tr

hn/ tng s bo lnh yu cu. T l bo lnh c kim sot kp
thi, y , chnh xc

20%

6%

10

0%

S lng nhn vin/ tng s nhn vin c yu cu t chun

nng lc chuyn mn theo yu cu v tr

50%

10%

50

30

100

70

140%

20.00

S lng nhn vin/ tng s nhn vin c yu cu t chun

nng lc ting Anh theo yu cu v tr

30%

6%

50

30

100

70

140%

10.00

S lng nhn vin/ tng s nhn vin c yu cu t chun

nng lc vi tnh, k nng giao tip theo yu cu v tr

20%

4%

50

30

100

70

140%

10.00

Hoch nh chin lc ti chnh ngn, trung, di hn nhm m

bo hot ng kinh doanh lin tc v hiu qu: Thanh ton n
50% vay, nh cung cp, thu ph, . . . tr hn (s ngy x tin
tr)/doanh thu

30% Kim sot, theo di ngn sch, m bo ngn sch c lp,

cp nht y , kp thi, chnh xc

20%

Trng Trng Ch tiu (target) Cc ngng gii hn

s cp s
Thp nht Cao nht
2
chung
2013
VT
(0%)
(200%)

Tng:

100%

Gim c Ti chnh

13.50

88.50
Tp. HCM, ngy 20 thng 08 nm 2013

Tng gim c

Trng Phng Ti chnh

BIU MU THAM KHO

H THNG MC TIU PHNG K TON NM 2013
STT

Mc tiu nm 2013

Tng cng nng lc dch v phng

k ton

m bo cc bo co ti chnh v
qun tr chnh xc, y , ng hn

Trng
s
cp 1

50%

KPI

Tng cng nng lc nhn vin

Mc im quy
thc hin
i

50%

25%

100

70

100

95

83%

21

Kim sot hng ngy chi ph theo ngn sch trc khi ghi nhn
cng n v thanh ton. Cui thng lp bng bo co so snh
chnh lch gia ngn sch v thc t theo tng hng mc ca
mi cng trnh.

30%

15%

100

70

100

200%

30

m bo thanh ton kp thi, chnh xc theo ng quy nh. T l

s tin b pht thanh ton tr hn theo quy nh.

20%

10%

0.02

0.03

0.01

0%

T l cc bo co ti chnh c cung cp chnh xc, kp thi.

50%

15%

100

70

100

80

33%

30%

9%

100

70

100

95

83%

20%

6%

ln

200%

12

S lng nhn vin/tng s nhn vin c yu cu t chun nng

50%
lc chuyn mn theo yu cu v tr

10%

50

30

100

70

140%

14

S lng nhn vin/ tng s nhn vin c yu cu t chun

nng lc ting Anh theo yu cu v tr

30%

6%

50

30

100

S lng nhn vin/tng s nhn vin c yu cu t chun nng

20%
lc vi tnh, k nng giao tip theo yu cu v tr

4%

50

30

100

30% T l cc bo co qun tr c cung cp chnh xc, kp thi

20%

Thc
hin

m bo vic tun th theo quy nh php lut ca nh nc,

quy nh quy trnh ca cng ty v k ton ti chnh. Hch ton
chnh xc, y , kp thi nghip v kinh t pht sinh. Kim tra,
i chiu ti sn, ngun vn kp thi, chnh xc.

S ln b pht hnh chnh do tr hn hoc sai st trong bo co

thu/ nm

Trng Trng Ch tiu (target) Cc ngng gii hn

s cp s
Thp nht Cao nht
2
chung
2013
VT
(0%)
(200%)

Tng:

100%
Tp. HCM, ngy thng nm 2013
Tng gim c

Ph Tng Gim c

Trng Phng K ton

BIU MU THAM KHO

H THNG MC TIU PHNG NHN S NM 2013

STT

Mc tiu nm 2013

Trin khai p dng h thng lng

3Ps

Lp v trin khai thc hin k hoch

o to theo nh hng nng cao
nng lc CBNV trong nm 2013

Tng cng kim sot chi ph nhn

s, nng sut lao ng v cht lng
mi trng lm vic

Trng
s
cp 1

KPI

Trng Trng Ch tiu (target) Cc ngng gii hn

s cp s
Thp nht Cao nht
2
chung
2013
VT
(0%)
(200%)

Thc
hin

Mc
thc hin

im quy
i

Mc hon thnh theo k hoch trin khai p dng kt qu

u ra ca d n vo thc t.

100%

50%

80%

50

100

90

162%

81

Ting Anh: C thm 20% nhn vin (trn tng s nhn vin c
yu cu) t chun nng lc theo yu cu ca v tr.

50%

15%

20%

10

40

25

162%

24

Chng ch chuyn mn nghip v: C thm 10% nhn vin

30% (trn tng s nhn vin c yu cu) t chun nng lc theo yu
cu ca v tr.

30%

9%

10%

20

15

175%

16

K nng mm: C thm 10% nhn vin (trn tng s nhn vin
c yu cu) t chun nng lc theo yu cu ca v tr.

20%

6%

10%

20

15

175%

10

Chi ph nhn s thc t/ngn sch c duyt

50%

10%

90

120

80

90

100%

10

30%

6%

4.5

4.7

60%

20%

4%

90

70

100

85

75%

50%

20% Chi ph lng ca khi gin tip/doanh thu

T l gii quyt kp thi lng, thng, ch , phc li theo k
hoch c duyt

Tng:

100%

148
Tp. HCM, ngy 20 thng 08 nm 2013

Tng gim c

Gim c Nhn s

Trng phng Nhn s

2.

H THNG CLOUJET KPI

VN HNH V TI U U T NGUN NHN LC

what gets managed gets improved

H THNG QUN L KPI

NH GI, PHN CNG KPI

NHANH CHNG & HIU QU

Tng KPI ca nhn vin th hin

r chi tit gm ni dung KPI,
trng s, phng php o lng.
Nguyn Anh Sn

nh gi nhanh v nhn xt hoc

cp nht tin thc hin KPI
ngay trn h thng.

sonnguyen@cjsdemo.vn

H THNG QUN L KPI

PHN TCH HIU SUT V XU

HNG PHT TRIN CA
TNG NHN VIN
Tng nhn vin s c s
pht trin c nhn v bng phn
tch hiu sut v nng lc theo
tng thng, tng qu r rng.

XC NH IM MNH, YU V C NHNG XUT PH HP

H THNG QUN L KPI

HOCH NH K HOCH O TO
V PHT TRIN I NG NHN S

S 9 kt hp o lng hiu sut

KPI v nng lc ton cng ty hoc tng
c nhn:
1. nh gi tng quan sc kho b my
nhn s.
2. Xc nh lc lng nhn vin xut
sc v yu km

3.

LNG, THNG THEO HIU SUT

why salary always rises while profit fluctuates ?

TR LNG THEO HIU SUT

1
2
3

Hy u t v gt hi

4
5

GII P THC MC

Lin h vi chng ti

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