You are on page 1of 2

Visa processing times for Sri Lanka

Latest visa application processing times for Colombo visa section for the week ending
06 February 2015.
Application type

Working days

Fast Track & BEPs

05

Previous visitors

09

First time visitors

09

Tiers 1, 2 and 5

09

Tier 4

09

PBS Dependants

09

Settlement

39

These times can change on a daily basis.


*Each application is unique and some may require longer processing times than those listed
above. Visit our processing times page to see our globally agreed customer service
standards and our recent performance against them.
** Please allow additional time for your passport to be dispatched to you.

Interviews
1. Average time for all visit visa and point based visa interviews Current performance
against our standards 27.78 minutes
2. Average time for all settlement applications and EEA Family Member Applications
and interviews 43 minutes
Current performance against our standards
The Chennai visa team aims to provide services within our established standards for quality
and timeliness:
Visa processing (non settlement)

15 working days

Visa processing (settlement)

60 working days

Customer enquiry response times

05 working days

Complaints response times

05 working days

Service status report


When we experience or predict drops in any of our service levels, we will let you know what
they are, how you are affected, how long we estimate it will last and what we are doing to fix
it.

Current delays ... none to report


Forecast service interruptions ... none to report

International Enquiry service


If you require any visa information, or have a query about the visa application process, you
can speak to an advisor at:
Phone lines: 65-31080318; or 00 44 1243 218 120
Timings: 8:30 am to 4:30 pm
Cost: 1.37 per minute on top of the cost of the call
Alternatively, if you wish to email or have a web-chat please visit the following websites:
https://ukvi-international.faq-help.com/
http://www.teamhgs.com/uk/
Contact by e-mail is free, and a ten minute web-chat will cost 4.
Additional information
Did you know you can make an appointment to submit your visa application and give your
biometric information? Using this system will improve your visa application experience.
VFS, our commercial partner, offers a range of value added services which may improve
your application experience.
To find out which documents to submit with your application please use our visa guides.
Useful links

Your stay in the UK


Information for students: making sure your time in the UK is safe and enjoyable

End

You might also like