CRM SRS v1.0.1

CRM - Software Requirement Specification
Ngn hang Tin Phong

H
thng quan tri quan h
khach hang
Software Requirement Specifications
Project Code: CRM-Online
Document Code: CRM_SRS_v.1.0
Vietnam, 01 2011
Record of change
*A - Added M - Modified D - Deleted

Effective
Date
Changed Items
Jan 13,
A*
M, D
Change Description
Khi tao tai li

u SRS
New Version
0.1
2010
SIGNATURE PAGE
AUTHOR:
Name: FPT Software

Title:
Signature:
Date:
REVIEWERS:
Name: ___________
Title:
Signature:
Date:
2
APPROVAL:
Name: ___________
Title:
Signature:
Date:
Name:
Title:
Signature:
Date:
Table of Contents
Contents
Ngn hang Tin Phong............................................................................................
H
thng quan tri quan h
khach hang....................................................................
Software Requirement Specifications......................................................................
Project Code: CRM-Online.......................................................................................
Document Code: CRM_SRS_v.1.0............................................................................
Record of change.....................................................................................................
SIGNATURE PAGE....................................................................................................
Table of Contents.......................................................................................................
1.1. Purpose...........................................................................................................
1.2. Definitions, Acronyms, and Abbreviations............................................................
1.3. References.......................................................................................................
2. High Level Requirements.........................................................................................
2.1. Product Perspective...........................................................................................
2.2. Actors and Use Cases Descriptions......................................................................
2.2.1. Diagram....................................................................................................
2.2.2. Actors Description.....................................................................................
2.2.3. Use Cases Description................................................................................
2.2.4. Use Case & Actor mapping.........................................................................
2.3. Operating Environment....................................................................................
2.4. Assumption and Dependencies.........................................................................
3. Functional Requirements........................................................................................
3.1. Module 01......................................................................................................
3.1.1. UC01: Login.............................................................................................
3.1.2. UC02: List users in a devision.....................................................................
3.1.3. UC03: Search users...................................................................................
3.1.4. UC04: View details user.............................................................................
3.1.5. UC05: Add new user..................................................................................
3.1.6. UC06: Edit user........................................................................................
3.1.7. UC07: Delete user.....................................................................................
3.1.8. UC08: List devisions..................................................................................
3.1.9. UC09: View detail devison..........................................................................
3.1.10. UC10: Add new devision..........................................................................
4

3.1.11. UC11: Edit devision.................................................................................
3.1.12. UC12: Delete devision..............................................................................
3.2. Module 02......................................................................................................
3.2.1. UC13: Search customers............................................................................
3.2.2. UC14: View detail customer........................................................................
3.2.3. UC15: View customer histories...................................................................
3.2.4. UC16: Add new customer...........................................................................
3.2.5. UC17: Edit customer.................................................................................
3.2.6. UC18: Delete customer..............................................................................
3.2.7. UC19: List used services............................................................................
3.2.8. UC20: Add new used services.....................................................................
3.2.9. UC21: Update used services.......................................................................
3.2.10. UC22: Approve change............................................................................
3.2.11. UC23: Nh
p d li
u - Tinh hinh SXLD........................................................
3.2.12. UC24: Nh
p d li
u Quan h
vi cac t chc tin dung...............................
3.2.13. UC25: Nh
p d li
u Lich s tip xuc........................................................
3.2.14. UC26: Edit d li
u - Tinh hinh SXLD.........................................................
3.2.15. UC27: Edit d li
u Quan h
vi cac t chc tin dung.................................
3.2.16. UC28: Edit d li
u Lich s tip xuc..........................................................
3.2.17. UC29: Details View Tinh hinh SXKD........................................................
3.2.18. UC30: Details View Quan h
vi cac t chc tin dung................................
3.2.19. UC31: Details View Lich s tip xuc........................................................
3.2.20. UC32: Duy
t TXKH Approve...................................................................
3.2.21. UC33: Duy
t TXKH Reject......................................................................
3.2.22. UC34: Duy
t TXKH Cancel.....................................................................
3.2.23. UC35: Xoa Quan h
vi cac t chc tin dung............................................
3.2.24. UC36: Xoa Lich s tip xuc....................................................................
3.3. Module 03......................................................................................................
3.3.1. UC37: Bao cao theo CIF.............................................................................
3.3.2. UC38: Bao cao theo VKD.........................................................................
3.3.3. UC39: Bao cao toan bank...........................................................................
3.3.4. UC40: Ly thng tin t TPB........................................................................
3.3.5. UC41: Validation user AD...........................................................................
3.3.6. UC42: Check user AD................................................................................
3.3.7. UC43: Define categories............................................................................

3.3.8. UC44:......................................................................................................
4. Mockup Screens...................................................................................................
4.1. SC01: Login...................................................................................................
4.2. SC02: List users in a devision...........................................................................
4.3. SC03: Search users.........................................................................................
4.4. SC04: View details user...................................................................................
4.5. SC05: Add new user........................................................................................
4.6. SC06: Edit user..............................................................................................
4.7. SC07: Delete user...........................................................................................
4.8. SC08: List devisions........................................................................................
4.9. SC09: View detail devison................................................................................
4.10. SC10: Add new devision................................................................................
4.11. SC11: Edit devision.......................................................................................
4.12. SC12: Delete devision....................................................................................
4.13. SC13: Search customers................................................................................
4.14. SC14: View detail customer............................................................................
4.15. SC15: View customer histories........................................................................
4.16. SC16: Add new customer...............................................................................
4.17. SC17: Edit customer......................................................................................
4.18. SC18: Delete customer..................................................................................
4.19. SC19: List used services................................................................................
4.20. SC20: Add new used services.........................................................................
4.21. SC21: Update used services...........................................................................
4.22. SC22: Approve change..................................................................................
4.23. SC23: Nh
p d li
u - Tinh hinh SXLD..............................................................
4.24. SC24: Nh
p d li
u Quan h
vi cac t chc tin dung.....................................
4.25. SC25: Nh
p d li
u Lich s tip xuc..............................................................
4.26. SC26: Edit d li
u - Tinh hinh SXLD...............................................................
u Quan h
vi cac t chc tin dung.......................................
u Lich s tip xuc................................................................
4.29. SC29: Details View Tinh hinh SXKD..............................................................
4.30. SC30: Details View Quan h
vi cac t chc tin dung......................................
4.31. SC31: Details View Lich s tip xuc..............................................................
4.32. SC32: Duy
t TXKH Approve.........................................................................
4.33. SC33: Duy
t TXKH Reject............................................................................

4.34. SC34: Duy
t TXKH Cancel...........................................................................
4.35. SC35: Xoa Quan h
vi cac t chc tin dung..................................................
4.36. SC36: Xoa Lich s tip xuc..........................................................................
4.37. SC37: Bao cao theo CIF.................................................................................
4.38. SC38: Bao cao theo VKD..............................................................................
4.39. SC39: Bao cao toan bank...............................................................................
4.40. SC40:..........................................................................................................
Introduction
1.1. Purpose
This Software Requirements Specification provides a complete description of all the
functions and specifications of the CRM project developing Customer Relationship
Management System. This document is intended to be used by the members of the
project team that will implement and verify the correct functioning of the system.
1.2. Definitions, Acronyms, and Abbreviations

#
1
2
3
4
Abbreviations/T
erms
SRS
BR
SC
UC
Explanation
Software Requirement Specification
Business Rule
Screen
Use Case
Table 1: Abbreviations & Terminologies
1.3. References
#
Name
Description
Table 2: Reference
2. High Level Requirements

2.1. Product Perspective
This application is integrated into eHTi which can also operate independently, shall
offer a unified place for the MHA officers to find, communicate with, manage people
and their permissions, including support for custom fields such as area of focus,
specialty, language proficiency etc.
2.2. Actors and Use Cases Descriptions

2.2.1. Diagram
Diagram 01 Admin roles
Diagram 02 Quan ly thng tin khac hang

Note: ESD admins can access to ALL functions
10
Diagram 03 Quan ly bao cao tip xuc KH
11
Diagram 04 Quan ly bao thu nh

p KH
12
Diagram 05 S trang thai bao cao TXKH
2.2.2. Actors Description

#
1
2
Actor Name
Admin
Division Leader
Definition & Interests
13
3
4
5

Staff
BOD
System
2.2.3. Use Cases Description

#
1
2
3
4
5
6
7
8
9
10
11
12
13
Code
UC01
UC41
UC02
UC03
UC04
UC05
UC42
UC06
UC07
UC08
UC09
UC10
UC11
Name
Login
Validation user AD
List users in a devision
Search users
View details user
Add new user
Check user AD
Edit user
Delete user
List devisions
View detail devison
Add new devision
Edit devision
14
15
UC12
UC40
Delete devision
Ly thng tin t TPB
16
UC43
Define categories
17
UC44
19
20
21
UC13
UC14
UC15
Search customers
View detail customer
View customer histories
22
23
24
25
UC16
UC17
UC18
UC19
Add new customer

Edit customer
Delete customer
List used services
26
27
28
29
UC20
UC21
UC22
UC23
30
UC24
31
UC25
32
UC26
33
UC27
34
UC28
Add new used services

Update used services
Approve change
Nh
p d li
u - Tinh hinh
SXLD
Nh
p d li
u Quan h
vi
cac t chc tin dung
Nh
p d li
u Lich s tip
xuc
Edit d li
u Tinh hinh
SXLD
Edit d li
u Quan h
vi
cac t chc tin dung
Edit d li
u Lich s tip
Brief Description
Cho phep actor ng nh
p vao h
thng
Cho phep xac inh quyn truy cp so vi h thng AD
Cho phep actor view toan b
users trong h
thng
Cho phep actor tim kim users trong h
thng
Cho phep actor view chi tit m
t user
Cho phep actor thm mi m
t user
Cho phep xac inh User so vi h thng AD
Cho phep actor c
p nh
t thng tin m
t user
Cho phep actor xoa m
t user
phong ban/chi nhanh
Cho phep actor view chi tit phong ban/chi nhanh
t phong ban/chi nhanh
Cho phep actor c
p nh
t thng tin phong ban/chi
nhanh
Cho phep actor xoa phong ban/chi nhanh
H
thng t
ng ly thng tin t TPB phuc vu cho
vi
c kt xut bao cao
Cho phep inh nghia, m ta danh muc nh cac trang
thai, role id..
Cho phep actor tim kim khach hang

Cho phep actor view chi tit thng tin m
t khach hang
Cho phep actor view chi tit lich s c
p nh
t thng tin
cua m
t khach hang
t khach hang
Cho phep actor c
p nh
t thng tin m
t khach hang
t khach hang
Cho phep actor view thng tin dich vu khach hang
ang s dung
Cho phep actor thm mi dich vu khach hang s dung
Cho phep actor c
p nh
t dich vu khach hang s dung
Cho phep actor approve submit thng tin khach hang
Cho phep actor nh
p thng tin tinh hinh SXKD cua
khach hang
Cho phep actor nh
p thng tin quan h
vi cac t
chc tin dung cua khach hang
Cho phep actor nh
p thng tin lich s tip xuc khach
hang
Cho phep actor c
p nh
t thng tin tinh hinh SXKD cua
khach hang
Cho phep actor c
p nh
t thng tin quan h
vi cac t
chc tin dung cua khach hang
Cho phep actor c
p nh
t thng tin lich s tip xuc
14
35
36
37
38
39
40
41
42
43
44
45

xuc
khach hang
UC29
Details View Tinh hinh Cho phep actor view chi tit thng tin tinh hinh SXKD
SXKD
cua khach hang
UC30
Details View Quan h
vi Cho phep actor view chi tit thng tin quan h
vi cac
cac t chc tin dung
t chc tin dung cua khach hang
UC31
Details View Lich s tip Cho phep actor view chi tit lich s tip xuc khach
xuc
hang
UC32
Duy
t TXKH Approve
Cho phep actor approve submit bao cao TXKH
UC33
Duy
t TXKH Reject
Cho phep actor reject submit bao cao TXKH
UC34
Duy
t TXKH Cancel
Cho phep actor cancel submit bao cao TXKH
UC35
Xoa Quan h
vi cac t Cho phep actor xoa thng tin quan h
vi cac t chc
chc tin dung
tin dung cua khach hang
UC36
Xoa Lich s tip xuc
Cho phep actor xoa lich s tip xuc khach hang
UC37
Bao cao theo CIF
Cho phep actor kt xut/view bao cao theo CIF
UC38
Bao cao theo VKD
Cho phep actor kt xut/view bao cao theo VKD
UC39
Bao cao toan bank
Cho phep actor kt xut/view bao cao toan bank
Table 3: Use Case List
x
x
x
x
x
x
x
x
x
X
x
x
x
x
UC01: Login
UC02:
UC03:
UC04:
UC05:

Search users
View details user
Add new user
x
x
x
x
UC06:
UC07:
UC08:
UC09:
UC10:
UC11:
UC12:
UC13:
UC14:
UC15:
UC16:
UC17:
UC18:
UC19:
UC20:
UC21:
Edit user
Delete user
List devisions
View detail devison
Add new devision
Edit devision
Delete devision
Search customers
Add new customer
Edit customer
Delete customer
List used services
x
x
x
x
x
x
x
System
Staff
Use Case
BOD
Devision Leader
Actor
Admin
2.2.4. Use Case & Actor mapping
x
x
x
15

UC22: Approve change
UC23: Nh
p d li
u - Tinh hinh
SXLD
UC24: Nh
p d li
u Quan h
vi
cac t chc tin dung
UC25: Nh
p d li
u Lich s tip
xuc
UC26: Edit d li
u Tinh hinh
SXLD
UC27: Edit d li
u Quan h
vi
cac t chc tin dung
UC28: Edit d li
u Lich s tip
xuc
UC29: Details View Tinh hinh
SXKD
UC30: Details View Quan h
vi
cac t chc tin dung
UC31: Details View Lich s tip
xuc
UC32: Duy
t TXKH Aprove
UC33: Duy
t TXKH Reject
UC34: Duy
t TXKH Cancel
UC35: Xoa Quan h
vi cac t
chc tin dung
UC36: Xoa Lich s tip xuc
UC37: Bao cao theo CIF
UC38: Bao cao theo VKD
UC39: Bao cao toan bank
UC40: Ly thng tin t TPB
UC41: Validation user AD
UC42: Check user AD
UC43: Define categories
x
UC44:
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
(*): Anonymous user can see wall of other user profile
2.3. Operating Environment

2.4. Assumption and Dependencies
3. Functional Requirements
3.1. Module 01
3.1.1. UC01: Login
Use Case Description
16
CRM - Software
Name
Description
Actor
Precondition
Post
condition
Requirement Specification
Login
Code
UC01
Cho phep actor ng nh
p vao h
thng
Admin/Devision
Trigger Actor bm nut login
Leader/Staff/BOD
Chuyn ti trang default vi role tng ng
Activities
Actor
Main Flow: Login thanh cng
1
Actor nh
p tn ng nh
p/m
t
khu va click vao button Login
trn trang ng nh
p (SC01).
System
Business Rules
Rule No.
Rule
Kim tra tn ng nh
p/m
t khu la
chinh xac sau o chuyn ti trang default
role tng ng (SC03, SC02...)
Description
System Message
MS01
Tn ng Nhp va/hoc Mt Khu cua ban khng chinh xac. Vui
long kim tra va th lai.
Mesage thng bao khi actor nh
p sai tn ng nh
p/m
t khu
3.1.2. UC02: List users in a devision

Name
Code
UC02
Description
users trong h
thng
Actor
Admin
Trigger Load trang quan ly users
PreActor a ng nh
p vao h
thng
condition
Post
View danh sach toan b
users trong h
thng
condition
Activities
Actor
Main Flow: List users in a devision successfully
1
Actor click vao sub menu item
System
17

Quan ly ngi dung/Quan ly
thng tin
2
Business Rules
Rule
Rule
No.
1
Hin thi Gridview
n Gridview
Load thng tin toan b

users co trong h
thng, bind date vao gridview va hin thi

ln trang Quan ly thng tin ngi dung
(SC03).
Description
GridView hin thi ung d li
u, d liu am
bao a encode trc khi hin thi, am bao
khng v trang khi d li
u qua dai.
n Gridview khi khng co d li
u.
System Message
N/A
3.1.3. UC03: Search users

Name
Search users
Code
UC03
Description
Cho phep actor tim kim users trong h
thng
Actor
Admin
Trigger Actor click button [Search]
trn man hinh quan ly
thng tin users
PreActor a ng nh
p vao h
thng
condition
Post
View danh sach users tim thy vi iu ki
n tim kim ho
c hin thi
condition
message thng bao nu khng tim thy user nao thoa man iu
ki
n.
Activities
Actor
Main Flow: Search users successfully
1
Actor nh
p/la chon iu ki
n tim
kim trn man hinh quan ly thng
tin users (SC03), click button
[Search]
System
2
3
Select danh sach users tim thy trong

CSDL vi iu ki
n tim kim
Load danh sach users tim thy vao
gridview va hin thi ln trang (SC03)
18

Business Rules
Rule
Rule
Description
No.
1
Hin thi Gridview
GridView hin thi ung d li
u, d liu am
bao a encode trc khi hin thi, am bao
khng v trang khi d li
u qua dai.
2
n Gridview
n Gridview khi khng co d li
u. Hin thi
message thng bao khng tim thy user thoa
man.
System Message
MS01
H
thng khng tim thy thng tin khach hang trn. Vui long th
lai.
Mesage thng bao khi h
thng khng tim thy user thoa man
iu ki
n tim kim cua actor
3.1.4. UC04: View details user

Name
View details user
Code
Description
Cho phep actor view chi tit m
t user
Actor
Admin
Trigge
r
Pre-condition
Actor a ng nh
p vao h
thng.
Post condition
View chi tit user thanh cng
UC04
Actor click link Chi tit cua
m
t user trn gridview
Activities
Actor
Main Flow: View details user successfully
1
T man hinh quan ly thng tin
ngi dung (SC03), actor click
vao link Chi tit
2
3
Business Rules
Rule
Rule
No.
System
Select thng tin chi tit user c chon.

Load thng tin user ln trang Thng tin
ngi dung (SC04) va hin thi
Description
System Message
N/A
19
3.1.5. UC05: Add new user

Name
Add new user
Code
Description
t user
Actor
Admin
Trigger
Precondition
Post
condition
Actor a ng nh
p vao h
thng
UC05
Actor click button [Thm
mi] trn man hinh Thm
mi ngi dung.
Add new user thanh cng.
Activities
Actor
Main Flow: Add new user successfully
1
T man hinh bt ky, actor la
chon left menu Quan ly ngi
dung/Thm mi
Nh
p vao cac thng tin c yu
cu.
Sa lai nhng thng tin cha

ung (nu h
thng check
validation cha ung).
System
Load trang Thm mi thng tin ngi

dung (SC05)
Validation cac thng tin nh

p vao.
Business Rules
Rule No.
Rule
Lu thng tin ngi dung mi vao

CSDL, thng bao thanh cng va
chuyn sang trang Quan ly thng
tin ngi dung (SC02)
Description
System Message
3.1.6. UC06: Edit user

Name
Edit user
Code
UC06
20

Description
Cho phep actor c
p nh
t thng tin m
t user
Actor
Admin
Trigger The actor click button [C
p
nh
t]
PreActor ng nh
p vao h
thng
condition
Post
Edit user thanh cng.
condition
Activities
Actor
Main Flow: Edit user successfully
1
T man hinh quan ly thng tin
ngi dung (SC03), actor click
vao link C
p nh
t
C
p nh
t nhng thng tin cn
thit va n button [C
t nh
t]
Sa lai cac thng tin nh

p vao
nu validation cha ung
Business Rules
Rule No.
Rule
System
Load thng tin user ln trang Thng tin

ngi dung (SC06) va hin thi
Validation cac thng tin nh

p vao.
Update thng tin vao user vao CSDL,

thng bao thanh cng va chuyn v man
hinh Quan ly thng tin ngi dung
(SC02).
Description
System Message
N/A
3.1.7. UC07: Delete user

Name
Delete user
Code
Description
t user
Actor
Admin
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Delete user successfully
condition
UC07
Actor click button [Delete]
Activities
Actor
Main Flow: View Users Groups
1
T man hinh view Thng tin ngi
dung
(SC04),
click
button
System
21

[Delete]
2
Business Rules
Rule No.
Rule
Xoa thng tin ngi dung khoi CSDL,

thng bao thanh cng vao chuyn v
trang Quan ly thng tin ngi dung
(SC02)
Description
System Message
N/A
3.1.8. UC08: List devisions

Name
List devisions
Code
UC08
Description
phong ban/chi nhanh
Actor
Admin
Trigger Load trang Chi nhanh
PreActor a ng nh
p vao h
thng
condition
Post
condition
Activities
Actor
Main Flow: View Wall successfully
1
chon left menu Danh muc/Chi
nhanh
System
Business Rules
Rule No.
Rule
Load trang Chi nhanh (SC08), select va

hin thi danh sach phong ban/chi nhanh.
Description
System Message
N/A
22
3.1.9. UC09: View detail devison

Name
View detail devison
Code
UC09
Description
Cho phep actor view chi tit phong ban/chi nhanh
Actor
Authenticated Users
Trigger Actor click link C
p nh
t
PreActor a ng nh
p vao h
thng
condition
Post
View detail devison thanh cng.
condition
Activities
Actor
System
Main Flow: View detail devison successfully
1
T danh sach man hinh Chi
nhanh (SC08), click link C
p
nh
t
2
Load trang C
p nh
t chi nhanh (SC09) va
hin thi thng tin chi nhanh c chon
Business Rules
Rule No.
Rule
Description
System Message
N/A
3.1.10. UC10: Add new devision

Name
Add new devision
Code
UC10
Description
t phong ban/chi nhanh
Actor
Admin
Trigger Actor click button [Thm
mi]
PreActor a ng nh
p vao h
thng
condition
Post
Add new devision thanh cng.
condition
Activities
Actor
System
Main Flow: Add new devision successfully
1 T danh sach man hinh Chi
nhanh (SC08), click button [Thm
mi]
2 Load trang Thm mi chi nhanh (SC10)
23

3
Nh
p thng tin chi nhanh
va click button [Thm
mi]
4 Validation d li
u nh
p.
4 Chinh sa lai d li
u nh
p cho
ung validation
5 Thm mi chi nhanh vao CSDL, thng
bao thanh cng va chuyn trang Chi
nhanh (SC08)
Business Rules
Rule No.
Rule
Description
System Message
N/A
3.1.11. UC11: Edit devision

Name
Edit devision
Code
UC11
Description
Cho phep actor c
p nh
t thng tin phong ban/chi nhanh
Actor
Admin
Trigger Actor click button
nh
t]
PreActor a ng nh
p vao h
thng
condition
Post
Edit devision thanh cng
condition
[C
p
Activities
Actor
System
Main Flow: Edit devision successfully
1 T danh sach man hinh Chi
nhanh (SC08), click link C
p
nh
t
2 Load trang C
p nh
t chi nhanh (SC09) va
hin thi thng tin chi nhanh c chon
3
C
p nh
t thng tin chi
nhanh va click button
[C
p nh
t]
4 Validation d li
u nh
p.
5 Chinh sa lai d li
u nh
p cho
ung validation
6 C
p nh
t chi nhanh vao CSDL, thng bao
thanh cng va chuyn trang Chi nhanh
(SC08)
Business Rules
24

Rule
Rule
Description
No.
System Message
3.1.12. UC12: Delete devision

Name
Delete devision
Code
UC12
Description
Cho phep actor xoa phong ban/chi nhanh
Actor
Admin
Trigger Actor click button [Xoa]
PreActor a ng nh
p vao h
thng
condition
Post
Delete devision thanh cng.
condition
Activities
Actor
Main Flow: Delete devision successfully
Business Rules
Rule
Rule
No.
System
Description
System Message
3.2. Module 02
3.2.1. UC13: Search customers
Name
Search customers
Code
Description
Cho phep actor tim kim khach hang
Actor
Devision Leader, Staff, Trigger
BOD
PreActor a ng nh
p vao h
thng
condition
Post
Search customers thanh cng
condition
UC13
Actor click
kim]
button
[Tim
Activities
Actor
System
25

Main Flow: Search customers successfully
1
chon left menu Quan ly khach
hang/Quan ly thng tin
2
3
Load trang Quan ly thng tin khach hang

(SC13)
Nh
p/ la chon iu ki
n tim
kim
4
5
Business Rules
Rule
Rule
No.
Select thng tin khach hang theo iu

ki
n tim kim.
Bind data ln datagird vao hin thi.
Description
System Message
3.2.2. UC14: View detail customer

Name
Code
UC14
Description
Cho phep actor view chi tit thng tin m
t khach hang
Actor
Devision Leader, Staff, Trigger Actor click link Chi tit
BOD
PreActor a ng nh
p vao h
thng
condition
Post
View detail customer thanh cng.
condition
Activities
Actor
System
Main Flow: View detail customer successfully
1
T danh sach man hinh Quan ly
thng tin khach hang (SC13),
click link Chi tit
2
Select thng tin khach hang c la
chon t CSDL
3
Load trang C
p nh
t thng tin khach
hang (SC14), bind data va hin thi thng
tin
Business Rules
Rule
Rule
No.
Description
26
System Message
N/A
3.2.3. UC15: View customer histories

Name
Code
UC15
Description
Cho phep actor view chi tit lich s c
p nh
t thng tin cua m
t
khach hang
Actor
Devison Leader, Staff, Trigger
BOD
PreActor a ng nh
p vao h
thng
condition
Post
View customer histories thanh cng
condition
Activities
Actor
Main Flow: View customer histories successfully
Business Rules
Rule
Rule
No.
System
Description
System Message
N/A
3.2.4. UC16: Add new customer

Name
Add new customer
Code
UC16
Description
t khach hang.
Actor
Devision Leader, Staff, Trigger Actor click button [Thm
BOD
mi]
PreActor a ng nh
p vao h
thng
condition
Post
Add new customer thanh cng
condition
Activities
Actor
Main Flow: Add new customer successfully
1
chon left menu Quan ly khach
System
27

hang/Thm mi
3
Nh
p thng tin khach hang va
click button [Thm mi]
Nh
p lai thng
validation.
tin
cho
Business Rules
Rule
Rule
No.
Load trang Thm mi khach hang (SC16)
Validation thng tin nh

p vao.
Thm mi khach hang vao CSDL, thng

bao thanh cng va chuyn v trang Quan
ly thng tin khach hang (SC13)
ung
Description
System Message
N/A
3.2.5. UC17: Edit customer

Name
Edit customer
Code
UC17
Description
Cho phep actor c
p nh
t thng tin m
t khach hang
Actor
Devision Leader, Staff, Trigger Actor click
BOD
nh
t]
PreActor a ng nh
p vao h
thng
condition
Post
Edit customer thanh cng.
condition
button
[C
p
Activities
Actor
Main Flow: Edit customer successfully
1
T danh sach man hinh Quan ly
thng tin khach hang (SC13),
click link C
p nh
t
C
p nh
t thng tin khac hang va
click button [C
p nh
t]
Nh
p lai thng
validation.
tin
cho
System
Select thng tin khach hang c la

chon va load trang C
p nh
t khach hang
(SC17)
Validation d li
u nh
p vao.
C
p nh
t thng tin khach hang vao CSDL,
thng bao thanh cng va chuyn v trang
ung
28

Quan ly thng tin khach hang (SC13)
Business Rules
Rule No.
Rule
Description
System Message
N/A
3.2.6. UC18: Delete customer

Name
Delete customer
Code
Description
t khach hang
Actor
Devision Leader, BOD
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Delete customer thanh cng
condition
UC18
Activities
Actor
Main Flow: Delete customer successfully
1
T man hinh Thng tin khach
hang (SC14), click button [Xoa]
2
Business Rules
Rule No.
Rule
System
Xoa thng tin khach hang khoi CSDL,

thng bao thanh cng vao chuyn v
trang Quan ly thng tin khach hang
(SC13)
Description
System Message
N/A
3.2.7. UC19: List used services

Name
List used services
Code
UC19
Description
Cho phep actor view thng tin dich vu khach hang ang s dung
Actor
BOD
PreActor a ng nh
p h
thng
condition
Post
List used services thanh cng.
condition
Activities
29

Actor
Main Flow: List used services successfully
1
hang (SC14), click tab Tinh
trang s dung SPDV cua TPB.
2
Business Rules
Rule No.
Rule
System
Load tab va hin thi thng tin (SC19)
Description
System Message
3.2.8. UC20: Add new used services

Name
Code
UC20
Description
Cho phep actor thm mi dich vu khach hang s dung
Actor
BOD
PreActor a ng nh
p vao h
thng
condition
Post
Add new used services thanh cng.
condition
Activities
Actor
System
Main Flow: Add new used services successfully
1
T man hinh Thm mi thng tin
khach hang (SC14), click tab
Tinh trang s dung SPDV cua
TPB.
2
Load tab va hin thi thng tin hi
n tai
(SC20)
3
La chon thng tin dich vu va
click button [Thm mi]
4
Thm mi khach hang vao CSDL, thng
bao thanh cng va chuyn v trang Quan
ly thng tin khach hang (SC13)
Business Rules
30

Rule No.
Rule
Description
System Message
N/A
3.2.9. UC21: Update used services

Name
Code
UC21
Description
Cho phep actor c
p nh
t dich vu khach hang s dung
Actor
Devision leader, Staff, Trigger Actor click button
BOD
nh
t]
PreActor a ng nh
p vao h
thng
condition
Post
Update used services thanh cng
condition
[C
p
Activities
Actor
System
Main Flow: Update used services successfully
1
T man hinh C
p nh
t thng tin
khach hang (SC17), click tab
Tinh trang s dung SPDV cua
TPB.
2
Load tab va hin thi thng tin hi
n tai
(SC21)
3
La chon thng tin dich vu va
click button [C
p nh
t]
4
C
p nh
t thng tin vao CSDL, thng bao
thanh cng va chuyn v trang Quan ly
thng tin khach hang (SC13)
Business Rules
Rule No.
Rule
Description
System Message
N/A
3.2.10. UC22: Approve change

Name
Approve change
Code
UC22
Description
Cho phep actor approve submit thng tin khach hang
Actor
Devision Leader, BOD
Trigger
PreActor a ng nh
p vao h
thng
31

condition
Post
Approve change thanh cng
condition
Activities
Actor
Main Flow: Approve change successfully
1
hang (SC14), click button [Ph
duy
t]
2
Business Rules
Rule No.
Rule
System
Update CSDL, thng bao thanh cng vao

chuyn v trang Quan ly thng tin khach
hang (SC13)
Description
System Message
3.2.11. UC23: Nh
p d li
u - Tinh hinh SXLD
Name
Nh
p d li
u - Tinh hinh Code
UC23
SXLD
Description
Cho phep actor nh
p thng tin tinh hinh SXKD cua khach hang
Actor
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Nh
p d li
u - Tinh hinh SXLD thanh cng
condition
Activities
Actor
System
Main Flow: Nh
p d li
u - Tinh hinh SXLD successfully
1
chon left menu Bao cao tip xuc
KH/Thm mi
2
Load trang Bao cao tip xuc khach hang
32

(SC23)
3
Nh
p thng tin tinh hinh SXKD va
4
Business Rules
Rule No.
Rule
C
p nh
t tinh hinh SXKD cua khach hang
vao CSDL.
Description
System Message
3.2.12. UC24: Nh
p d li
u Quan h
vi cac t chc tin
dung
Name
Nh
p d li
u Quan h
Code
UC24
vi cac t chc tin dung
Description
Actor
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Nh
p d li
u Quan h
vi cac t chc tin dung thanh cng
condition
Activities
Actor
System
Main Flow: Nh
p d li
u Quan h
vi cac t chc tin dung successfully
1
KH/Thm mi
2
(SC23), la chon tab Quan h
vi cac t
chc tin dung (SC24)
3
Nh
p thng tin quan h
vi cac t
chc tin dung.
4
C
p nh
t quan h
cua khach hang vao CSDL.
Business Rules
N/A
System Message
33
3.2.13. UC25: Nh
p d li
u Lich s tip xuc
Name
Nh
p d li
u Lich s Code
UC25
tip xuc
Description
Cho phep actor nh
p thng tin lich s tip xuc khach hang
Actor
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Delete member successfully.
condition
Activities
Actor
System
Main Flow: Nh
p d li
u Lich s tip xuc successfully
1
KH/Thm mi
2
(SC23), la chon tab Lich s tip xuc
KH
3
Click button [Thm mi]
4
Load trang Thm mi lich s quan h
khach hang (SC25)

5
Nh
p thng tin yu cu
6
Lu thng tin lich s quan h
vao CSDL
va chuyn v trang Bao cao tip xuc
khach hang (SC23)
Business Rules
N/A
System Message
3.2.14. UC26: Edit d li

u - Tinh hinh SXLD
Name
Edit d li
u - Tinh hinh Code
UC26
SXLD
Description
Cho phep actor c
p nh
t thng tin tinh hinh SXKD cua khach hang
Actor
Trigger
PreActor a ng nh
p vao h
thng
34

condition
Post
Cho phep actor c
p nh
t thng tin tinh hinh SXKD cua khach hang
condition
thanh cng.
Activities
Actor
System
Main Flow: Edit d li
u - Tinh hinh SXLD successfully
1
KH/Quan ly thng tin
2
Load man hinh Bao cao tip xuc khach
hang.
3
T danh sach bao cao click link
Chi tit
4
hang (SC25)
5
La chon tab Tinh hinh SXKD
6
Load tab (SC29)
7
Nh
p thng tin cn thit va click
button [C
p nh
t]
8
Lu thng tin vao CSDL
Business Rules
Rule
Description
System Message
3.2.15. UC27: Edit d li

u Quan h
vi cac t chc tin
dung
Name
Edit d li
u Quan h
vi Code
UC27
cac t chc tin dung
Description
Cho phep actor c
p nh
t thng tin quan h
vi cac t chc tin
dung cua khach hang
Actor
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
35

condition
Activities
Actor
System
u Quan h
1
KH/Quan ly thng tin
2
hang.
3
Chi tit
4
hang (SC25)
5
La chon tab Quan h
vi t
chc tin dung
6
Load tab (SC30)
7
Nh
button [C
p nh
t]
8
Business Rules
N/A
System Message
3.2.16. UC28: Edit d li

u Lich s tip xuc
Name
Edit d li
u Lich s tip Code
UC28
xuc
Description
Cho phep actor c
p nh
t thng tin lich s tip xuc khach hang
Actor
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Edit d li
u Lich s tip xuc
condition
Activities
Actor
u Lich s tip xuc successfully
1
System
36

KH/Quan ly thng tin

hang.

hang (SC25)
Load tab (SC31)

Chi tit
La chon tab Lich s quan h
Nh
button [C
p nh
t]
Business Rules
N/A
System Message
3.2.17. UC29: Details View Tinh hinh SXKD

Name
Details View Tinh hinh Code
UC29
SXKD
Description
Cho phep actor view chi tit thng tin tinh hinh SXKD cua khach
hang
Actor
BOD
Trigger Actor click link Chi tit
PreActor a ng nh
p vao h
thng
condition
Post
Details View Tinh hinh SXKD thanh cng
condition
Activities
Actor
System
Main Flow: Details View Tinh hinh SXKD successfully
1
KH/Quan ly thng tin
2
hang.
37

3
Chi tit

hang (SC25)
Load tab (SC29)
La chon tab Tinh hinh SXKD
Business Rules
Rule No.
Rule
Description
System Message
3.2.18. UC30: Details View Quan h

vi cac t chc tin
dung
Name
Details View Quan h
Code
UC30
Description
Cho phep actor view chi tit thng tin quan h
vi cac t chc tin
dung cua khach hang.
Actor
BOD
PreActor a ng nh
p vao h
thng
condition
Post
Details View Quan h
vi cac t chc tin dung thanh cng.
condition
Activities
Actor
System
Main Flow: Details View Quan h
1
KH/Quan ly thng tin
2
hang.
3
Chi tit
4
hang (SC25)
5
La chon tab Quan h
vi t
chc tin dung
6
Load tab (SC30)
Business Rules
N/A
System Message
38
3.2.19. UC31: Details View Lich s tip xuc

Name
Details View Lich s Code
UC31
tip xuc
Description
Cho phep actor view chi tit lich s tip xuc khach hang
Actor
BOD
PreActor a ng nh
p vao h
thng
condition
Post
Details View Lich s tip xuc thanh cng
condition
Activities
Actor
System
Main Flow: Details View Lich s tip xuc thanh cng successfully
1
KH/Quan ly thng tin
2
hang.
3
Chi tit
4
hang (SC25)
5
La chon tab Lich s quan h
6
Load tab (SC31)
Business Rules
N/A
System Message
3.2.20. UC32: Duy

t TXKH Approve
Name
Duy
t TXKH Approve
Code
UC32
Description
Cho phep actor approve submit bao cao TXKH
Actor
BOD
Trigger Actor click
duy
t]
PreActor a ng nh
p vao h
thng
condition
Post
Duy
t TXKH Approve
condition
button
[Ph
39
Activities
Actor
System
Main Flow: Duy
t TXKH Approve successfully
1
T man hinh view Bao cao tip
xuc KH (SC32), click button [Ph
duy
t]
2
Update CSDL va thng bao thanh cng
Business Rules
Rule No.
Rule
Description
System Message
3.2.21. UC33: Duy

t TXKH Reject
Name
Duy
t TXKH Reject
Code
UC33
Description
Cho phep actor reject submit bao cao TXKH
Actor
BOD
Trigger Actor
chi]
PreActor a ng nh
p vao h
thng
condition
Post
Duy
t TXKH Reject thanh cng
condition
click
button
[T
Activities
Actor
System
Main Flow: Duy
t TXKH Reject successfully
1
xuc KH (SC32), click button [T
chi]
2
Update CSDL va thng bao thanh cng
Business Rules
Rule No.
Rule
Description
System Message
N/A
40
3.2.22. UC34: Duy

t TXKH Cancel
Name
Duy
t TXKH Cancel
Code
UC34
Description
Cho phep actor cancel submit bao cao TXKH
Actor
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Duy
t TXKH Cancel thanh cng
condition
Activities
Actor
System
Main Flow: Duy
t TXKH Cancel successfully
1
xuc KH (SC32), click button [Huy
bo]
2
Load lai trang ban u
Business Rules
Rule No.
Rule
Description
System Message
N/A
3.2.23. UC35: Xoa Quan h

Name
Xoa Quan h
vi cac t Code
UC35
chc tin dung
Description
Cho phep actor xoa thng tin quan h
vi cac t chc tin dung cua
khach hang
Actor
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Xoa Quan h
vi cac t chc tin dung thanh cng
condition
41

Activities
Actor
System
Main Flow: Xoa Quan h
1
xuc KH (SC32), click button
[Xoa]
2
Xoa bao cao trong CSDL, thng bao thanh
cng va chuyn v trang tim kim.
Business Rules
Rule No.
Rule
Description
-
System Message
N/A
3.2.24. UC36: Xoa Lich s tip xuc

Name
Xoa Lich s tip xuc
Code
UC36
Description
Cho phep actor xoa lich s tip xuc khach hang
Actor
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Xoa Lich s tip xuc thanh cng
condition
Activities
Actor
Main Flow: Xoa Lich s tip xuc successfully
Business Rules
Rule No.
Rule
System
Description
System Message
3.3. Module 03
3.3.1. UC37: Bao cao theo CIF
Name
Bao cao theo CIF
Code
UC37
42

Description
Cho phep actor kt xut/view bao cao theo CIF
Actor
Pre-condition
Post
condition
Trigger
Actor a ng nh
p vao h
thng
Bao cao theo CIF thanh cng
Activities
Actor
Main Flow: Bao cao theo CIF successfully
1
chon left menu Bao cao thu
nh
p KH
2
3
System
Load trang Bao cao thu nh

p khach hang
().
La chon Ma s khach hang

(CIF), nh
p iu ki
n tim kim va
n [Tim kim]
4
Business Rules
Rule No.
Rule
Select thng tin theo iu ki

n tim kim
va hin thi bao cao.
Description
System Message
N/A
3.3.2. UC38: Bao cao theo VKD

Name
Bao cao theo VKD
Code
UC38
Description
Cho phep actor kt xut/view bao cao theo VKD
Actor
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Bao cao theo VKD thanh cng
condition
43

Activities
Actor
System
Main Flow: Delete Offline Message successfully
1
nh
p KH
2
p khach hang
().
3
La chon Ma VKD, nh
p iu
ki
n tim kim va n [Tim kim]
4
n tim kim
va hin thi bao cao.
Business Rules
N/A
System Message
N/A
3.3.3. UC39: Bao cao toan bank

Name
Bao cao toan bank
Code
UC39
Description
Cho phep actor kt xut/view bao cao toan bank
Actor
Trigger
PreActor a ng nh
p vao h
thng
condition
Post
Bao cao toan bank thanh cng
condition
Activities
Actor
Main Flow: Bao cao toan bank successfully
1
nh
p KH
2
3
System

p khach hang
().
La chon Ma VKD, la chon iu

ki
n tim kim [All] va n [Tim
kim]
4

n tim kim
va hin thi bao cao.
44

Business Rules
System Message
3.3.4. UC40: Ly thng tin t TPB

Name
Ly thng tin t TPB
Code
Description
Actor
System
Trigger
Precondition
Post
Ly thng tin t TPB thanh cng
condition
UC40
Activities
Actor
Main Flow: Ly thng tin t TPB successfully
Business Rules
Rule No.
Rule
System
Description
System Message
3.3.5. UC41: Validation user AD

Name
Validation user AD
Code
UC41
45

Description
Actor
System
Trigger
Precondition
Post
Validation user AD thanh cng
condition
Actor login vao h

thng
Activities
Actor
Main Flow: Validation user AD successfully
1
T man hinh login (SC01), actor
in tn ng nh
p/password va
click vao button login
2
Business Rules
Rule No.
Rule
System
S dung services c bn phia tpb cung

cp,
truyn
tham
s
tn
ng
nh
p/password a c ma hoa
validation ngi dung ng nh
p.
X ly phn quyn ngi dung trn h
thng.
Description
System Message
3.3.6. UC42: Check user AD

Name
Check user AD
Code
UC42
Description
Check s tn tai cua user AD trn h
thng TPB add vao CRM.
Actor
System
Trigger Actor click button Check
avaiable trn man hinh
Thm mi ngi dung
(SC05)
Precondition
Post
Check user AD thanh cng
condition
Activities
Actor
Main Flow: Check user AD successfully
System
46

1
Nh
p tn ng nh
p va click
button Check avaiable trn man
hinh Thm mi ngi dung
(SC05)
2
Lin kt vi h
thng TPB, truyn vao tn
ng nh
p kim tra s tn tai cua user
AD trn h
thng TPB.
Tra v kt qua, tip tuc x ly trn man
hinh thm mi ngi dung
Business Rules
Rule No.
Rule
Description
System Message
3.3.7. UC43: Define categories

Name
Define categories
Description
Actor
System
Precondition
Post
condition
Code
UC40
Trigger
Activities
Actor
System
Main Flow: Define categories successfully
M ta va quy c cac danh muc trong tai li
u nh trang thai lam vi
c, tinh thanh ph...
Business Rules
Rule No.
Rule
Description
System Message
47
3.3.8. UC44:
Name
Code
Description
Actor
System
Trigger
Precondition
Post
Ly thng tin t TPB thanh cng
condition
Activities
Actor
Main Flow: successfully
Business Rules
Rule No.
Rule
System
Description
System Message
4. Mockup Screens
4.1. SC01: Login
48
Figure 1 - Login
Data field
N
o
Item
Type
Description
4.2. SC02: List users in a devision
Figure 2 List users in a divison
Data field
N
o
Item
Type
Description
49
4.3. SC03: Search users
Figure 3 Search users

Data field
N
o
Item
Type
Description
4.4. SC04: View details user
Figure 4 - View details user

50

Data field
N
o
Item
Type
Description
4.5. SC05: Add new user
Figure 5 Add new user
Data field
No
Item
Type
Description
4.6. SC06: Edit user
Figure 6 Edit user
Data field
N
o
Item
Type
Description
51
4.7. SC07: Delete user

Figure 7 - Delete user
Data field
N
o
Item
Type
Description
4.8. SC08: List devisions
Figure 8 List devisions
52

Data field
N
o
Item
Type
Description
4.9. SC09: View detail devison
Figure 9 View detail devison
Data field
The red strings indicate the users who can see this component
N
o
Item
Type
Description
53
4.10. SC10: Add new devision
Figure 10 Add new devision

Data field
N
o
Item
Type
Description
4.11. SC11: Edit devision
Figure 11 Edit devision
54

Data field
N
o
Item
Type
Description
4.12. SC12: Delete devision

Figure 12 Delete devision
Data field
N
o
Item
Type
Description
4.13. SC13: Search customers
Figure 13 Search customers
Data field
N
o
Item
Type
Description
55
4.14. SC14: View detail customer
Figure 14 View detail customer

Data field
N
o
Item
Type
Description
4.15. SC15: View customer histories

Figure 15 View customer histories
Data field
N
o
Item
Type
Description
56
4.16. SC16: Add new customer
Figure 16 Add new customer

Data field
N
o
Item
Type
Description
4.17. SC17: Edit customer
57
Figure 17 Edit customer
Data field
N
o
Item
Type
Description
-
58
4.18. SC18: Delete customer
Figure 18 Delete customer
Data field
N
o
Item
Type
Description
59
4.19. SC19: List used services
Figure 19 List used services

Data field
N
o
Item
Type
Description
4.20. SC20: Add new used services
Figure 20 Add new used services

Data field
N
o
Item
Type
Description
60
4.21. SC21: Update used services
Figure 21 Update used services
Data field
N
o
Item
Type
Description
61
4.22. SC22: Approve change
Figure 22 Approve change

Data field
N
o
Item
Type
Description
62
4.23. SC23: Nh
p d li
u - Tinh hinh SXLD
Figure 23 - Nh
p d li
u - Tinh hinh SXLD
Data field
N
o
Item
Type
Description
63
4.24. SC24: Nh
p d li
u Quan h
Figure 24 Nh
p d li
u Quan h
Data Field
N
o
Item
Type
Description
4.25. SC25: Nh
p d li
u Lich s tip xuc
64

Figure 25 Nh
p d li
u Lich s tip xuc
Data field
N
o
Item
Type
Description
65

u - Tinh hinh SXLD
Figure 26 Edit d li
u - Tinh hinh SXLD
Data field
Item
Type
Description
66

u Quan h
Figure 27 Edit d li
u Quan h
Data field
N
o
Item
Type
Description
67

u Lich s tip xuc
Figure 28 - Edit d li
u Lich s tip xuc
Data field
N
o
Item
Type
Description
4.29. SC29: Details View Tinh hinh SXKD

Figure 29 - Details View Tinh hinh SXKD
Data field
N
o
Item
Type
Description
68
4.30. SC30: Details View Quan h

Figure 30 - Details View Quan h

Data field
N
o
Item
Type
Description
4.31. SC31: Details View Lich s tip xuc
Figure 31 Details View Lich s tip xuc

Data field
N
o
Item
Type
Description
69
4.32. SC32: Duy

t TXKH Approve
Figure 32 Duy
t TXKH Approve
Data field
70
N
o
Item
Type
Description
4.33. SC33: Duy

t TXKH Reject
Figure 33 Duy
t TXKH Reject
71
Data field
N
o
Item
Type
Description
72
4.34. SC34: Duy

t TXKH Cancel
Figure 33 Duy
t TXKH Cancel
Data field
Item
Type
Description
73
4.35. SC35: Xoa Quan h

Figure 35: Xoa Quan h

Data field
N
o
Item
Type
Description
4.36. SC36: Xoa Lich s tip xuc
Figure 36 Xoa Lich s tip xuc
74

Data field
N
o
Item
Type
Description
4.37. SC37: Bao cao theo CIF
Figure 37 Bao cao theo CIF

Data field
N
o
Item
Type
Description
75
4.38. SC38: Bao cao theo VKD
Figure 38 Bao cao theo VKD

Data field
N
o
Item
Type
Description
76
4.39. SC39: Bao cao toan bank
Figure 39 Bao cao toan bank

Data field
N
o
Item
Type
Description
4.40. SC40:
77

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CRM - Software Requirement Specification

Ngn hang Tin Phong

CRM - Software Requirement Specification

*A - Added M - Modified D - Deleted

Khi tao tai li

Name: FPT Software

CRM - Software Requirement Specification

CRM - Software Requirement Specification

CRM - Software Requirement Specification

CRM - Software Requirement Specification

CRM - Software Requirement Specification

1.2. Definitions, Acronyms, and Abbreviations

CRM - Software Requirement Specification

2. High Level Requirements

CRM - Software Requirement Specification

2.2. Actors and Use Cases Descriptions

Diagram 01 Admin roles

CRM - Software Requirement Specification

Diagram 02 Quan ly thng tin khac hang

CRM - Software Requirement Specification

Diagram 03 Quan ly bao cao tip xuc KH

CRM - Software Requirement Specification

Diagram 04 Quan ly bao thu nh

CRM - Software Requirement Specification

Diagram 05 S trang thai bao cao TXKH

2.2.2. Actors Description

Definition & Interests

CRM - Software Requirement Specification

2.2.3. Use Cases Description

Add new customer

Add new used services

Cho phep actor tim kim khach hang

CRM - Software Requirement Specification

List users in a devision

2.2.4. Use Case & Actor mapping

CRM - Software Requirement Specification

(*): Anonymous user can see wall of other user profile

2.3. Operating Environment

Chuyn ti trang default vi role tng ng

3.1.2. UC02: List users in a devision

CRM - Software Requirement Specification

Load thng tin toan b

thng, bind date vao gridview va hin thi

3.1.3. UC03: Search users

Select danh sach users tim thy trong

CRM - Software Requirement Specification

3.1.4. UC04: View details user

Select thng tin chi tit user c chon.

CRM - Software Requirement Specification

3.1.5. UC05: Add new user

Add new user thanh cng.

Sa lai nhng thng tin cha

Load trang Thm mi thng tin ngi

Validation cac thng tin nh

Lu thng tin ngi dung mi vao

3.1.6. UC06: Edit user

CRM - Software Requirement Specification

Sa lai cac thng tin nh

Load thng tin user ln trang Thng tin

Validation cac thng tin nh

Update thng tin vao user vao CSDL,

3.1.7. UC07: Delete user

CRM - Software Requirement Specification