Mẫu Thư Tín Anh-Việt

Contents
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1:
Cu 1:Chng ti rt tic khng dng c nhng mt hng
km phm cht ny v phi ty ngi nh ot
We regret to inform you that these poor quality products are unusable and will be put aside at
your disposal.
Cu 2:Chng ti mun cc ngi giao hng cho chng ti

cng sm cng tt v khng c chm qu 30/11
Cu 3:Chng ti s nh gi cao nu cc ngi giao ngay
s lng chng ti t mua v s cn li s giao tip sau
hai tun
Cu 4:Vit mt bc th theo yu cu di y; nhng bi thi
khng thc hin theo ng yu cu ca b coi l phm
quy v 0 im
Cng ty Sao Vit nhn c n cho hng s OF/234
ngy 5 thng 12 ca mt cng ty Nht Bn: High Tech Co.
Ltd; cho bn my photocopy. Anh/ ch hy vit mt bc th
gi km vi n t hng s AB01 vi nhng ni dung
chnh sau y:
Cng ty Sao Vit xin cm n n cho hng ca h v xin
gi km th ny n t hng s AB01 t mua 1,000 my
photocopy hiu Ricoh, qui cch hng ha theo catalogue s
MN 289, giao hng vo trung tun thng 2, nu chm hn
cng ty c quyn t chi nhn hng.
Gi bn phi hiu l gi CIF cng Hi Phng. Thanh ton
bng th tn dng thi hn 30 ngy, trn c s chp nhn
thanh ton i chng t. Lu Cng ty Nht phi mua bo
him cho l hang ca mt cng ty bo him hng nht vi
iu kin All Risks.
Cng ty Sao Vit chp nhn mc chit khu 10% i vi
n hng ny nhng hy vng Cng ty Nht xem xt li iu
khon ny cho cc n hng tip theo.
The delivery is to be made as soon as possible and not later than 30 November.
We would highly appreciate if you could deliver half of the ordered goods immediately and the rest
will be shipped in 2 weeks time.
Dear Mr. Smith,
We thank you for your offer No. OF/234 dated 05 December and are very pleased to enclose
herewith our order No. AB01 for 1,000 units of photocopiers Model Ricoh, with specifications as
per catalogue No. MN289, for delivery in mid-February, after which we reserve the right to
refuse the goods.
The price should be understood CIF Hai Phong Port. Payment is to be made by a Letter of credit,
at 30 days sight on a D/A basis. We request that the consignment be insured under all risks
terms by a first-class insurance company.
We accept a 10% discount rate for this order but do hope you will review this rate for further
orders.
y l hng d v nn bao b phi theo tp qun xut khu.

Cc kin hng phi ghi r tn ngi gi, ngi nhn hng,
s kin v dng ch "Hng d v- Bc xp cn thn
As the goods are fragile, they must be packed in customary export crates, which are marked with
the consignors name, the consignees name, the crate number and the words: Fragile Handle
with care.
Khi hon tt vic xp hng ti cng i, cn nhanh chng

chuyn b chng t cho ngi mua bng ng hng khng.
Cng ty anh ch ngh thi gian bo hnh l 24 thng tnh
t khi giao hng. ngh gi bn hng dn s dng v qui
cch k thut bng ting Anh.
Ngi k th:
After the goods are loaded on board the vessel at the Port of Departure, please send us the
shipping documents by airmail.
We request the goods be guaranteed within 24 months from delivery. Could you please also send
us the users manual and technical specifications in English?
We do hope that this order will be completed to our satisfaction.
Mr Nguyen Nam
Gim c
(Anh ch c th thm cc chi tit khc m bo th c ni
dung, vn phong v hnh thc thch hp)
Anh ch bt u th: Dear Mr Smith,
2
Cu 1:Chng ti c ng John Harry, thuc Phng Thng
mi ca Anh ti H Ni, gii thiu tn ca qu cng ty
Cu 2:Chng ti xin gi km th ny bng gi mi nht s
113 cho hng la m ang c nhu cu thng xuyn trn th
trng ca cc ngi
Cu 3:Chng ti xem xt th khiu ni ca cc ng v
thy rng ch l s hiu lm thi
quy v 0 im
Cng ty TNHH Cng ngh cao nhn c cho hng s
OF/256 ngy 30/12 ca Cng ty TNHH British Exporter
(Brexport) cho bn my in laser k hiu LP2500. Sau khi
cn nhc gi c v cc iu kin mua bn, cng ty quyt
nh gi n hng s PO/316 nhp 400 chic.
Anh/ch hy tho mt bc th gi km vi n hng ni
trn. Trong th hy ni r mt s im sau:
+ Cm n th cho hng ca h v xin gi km th ny n
hng s PO/316 t mua 400 chic my in laser LP2500 ghi
trong catalog v bng gi m h gi km vi cho hng.
+ Mi my in phi ng vo mt thng carton ring nh hai
bn tho thun qua in thoi.
+ Hng phi c giao vo mt chuyn vo cui thng
2/20.., nu chm hn ngi mua s t chi nhn hng.
+ Thanh ton bng ng la M, bng th tn dng khng
hu ngang m ti Ngn hng Ngoi thng Vit nam cho
ngi bn hng 100% tr gi l hng s c giao.
We look forward to your early confirmation.

Yours sincerely,
Nguyen Nam
Managing Director
Encl: Order No. AB01
We were given your name by Mr John Harry, of English Trade Department in Hanoi.
We have pleasure in enclosing the latest price-list no 113 for the silk products which are of regular
demand in your market.
We have taken your complaint into consideration and found that it was just a misunderstanding.
Dear Sir,
We thank you for your offer of 30 December 2013 and are pleased to enclose our order No.
P0/316 for 400 model LP2500 laser printers in your catalogue and price list attached to your
offer. In addition, we would like to emphasize the following points:
Each item is to be individually careful packed in the cartons as discuss on the phone.
The order must be delivered one time in the end of February 2013. We reserve the right to cancel
the order if the delivery time is not met.
We would like to confirm that payment is to be made in USD dollars by an irrevocable letter of
credit to be opened at Vietcombank in favor of the seller for the total value of the goods to be
shipped.
+ Ngi mua chp nhn khon chit khu thng mi 5% v

thanh ton trn c s thanh ton i chng t. Tuy nhin
ngh ngi bn xem xt li hai iu khon ny cho nhng
n hng sau.
+ Cui th anh/ch by t hy vng s sm nhn c xc
nhn bn ca ngi bn v vic thc hin n hng ny s
lm ngi mua hi lng.
Ngi k th:
Mr Nguyen Nam
Gim c
(Anh/ch c th thm cc chi tit khc m bo th c ni
dung, vn phong v hnh thc thch hp.)
For this first order, we agree with you on your trade discount of 5%, and we have decided to
accept that payment is to be made by a letter of credit at sight, documents against payment.
However, would you please consider this term for further orders?
We hope that the first order will be completed to our satisfaction which will lead to good
relationship between the two companies.
We are looking forward to having your confirmation soon.
Yours sincerely,
Signed
Nguyen Nam (Mr)
Director
3:
Cu 1:Chng ti ly lm tic bo cho ngi bit hin nay
chng ti khng c kh nng p ng nhu cu ca cc ngi
Cu 2:Giao hng trc ngy 30/11 l iu kin c nh ca
n hng ny, sau thi gian ny chng ti c quyn t chi
nhn hng
Cu 3:Chng ti mun gi mt l hng my mc v linh
kin sang n M trong vng 2 thng ti
quy v 0 im
Cng ty anh/ch, cng ty TNHH Cng Ngh Cao (High
Technology Co. Ltd) nhn c th cho hng s 48/NQ
ngy 28 thng 1 ca cng ty TNHH British Exporter
(Brexport), cho bn my git loi WL39.
Anh/ch hy vit mt bc th cho Brexport thng bo cho h
bit gi km th ny l n t hng s 68NA t mua 300
chic my git theo ca-ta-l s 32/XH, gi CIF Hi phng
610 -la/chic k c bao b theo tp qun xut khu. Trong
th ch ni r thm nhng im sau:
We regret to inform you that we are not in a position to meet your demand at present.
Delivery before 30 November is the firm condition of this order, we reserve the right to refuse
goods after this date.
We intend to ship a consignment of machines and components to US in the next 2 months.
Dear Mr Smith,
We thank you for your offer no 48/NQ dated 28th Jan for washing machine coded WL39 and are
pleased to enclose our order No. 68NA for 300 washing machines in catalogue no 32/XH, $610
each CIF HaiPhong including customary export packing. In addition, we would like to draw your
attention to the following points:
- Hng ch giao vo mt chuyn vo cui thng 1 kp bn

vo dp tt m lch.
- Thanh ton bng -la M, bng tn dng th khng hy
ngang, tr tin ngay, c m qua Ngn hng Ngoi thng
Vit Nam 15 ngy trc ngy giao hng, c gi tr 45 ngy
vo ti khon ca Ngn hng NatWest, thnh ph Lun-n
cho ngi bn c hng ton b gi tr hng ha s c
giao.
- Vi s lng n hng ln nh vy anh/ch hy ngh
cng ty Brexport dnh cho chit khu 5%.
- Anh/ch cng ni r cho Brexport bit n hng ny ch l
n hng mua th v hin nay Vit Nam ang c nhu cu
rt ln v my git, vy nu cht lng hng ha tt, gi c
phi chng, hng bn chy Vit Nam th cng ty s t cc
n t hng mua nhc li thng xuyn vi s lng ln
hn.
- Cui th anh/ch by t hy vng sm nhn c th ca
Brexport xc nhn n hng ca cng ty v vic thc hin
tt n hng ny s dnh du s khi u tt p ca quan
h bun bn gia hai cng ty.
Ngi k th:
Mr Nguyen Nam
Gim c
It is essential that the goods are delivered in one lot by the end of Jan as we need the goods for
sale at Tet Festival.
Please notice that payments are to be made in USD, by irrevocable LC at sight, 15 days prior to
the shipment, valid for 45 days, to the sellers account at NatWest Bank, London in favor of the
seller.
Could you please give us a 5% discount on such a large quantities of order?
We hope to receive your letter of confirmation soon and hope that this order will be processed to
our satisfaction which will lead to sound relationship between two companies.
Yours sincerely,
Nguyen Nam
Managing Director
Encl: Offer No.

4:
Cu 1: Chng ti gi bng bu kin hng lot mu thm
lm bng cc nguyn liu khc nhau, k c bng si tng
hp
We have sent you by parcel post some samples of carpets made by variety of materials, even the
synthetic fibre.
Regarding the terms of payment, we suggest that it should be made by an irrevocable letter of
credit.
Cu 2: V iu kin thanh ton, chng ti ngh tin hnh

bng tn dng th khng th hu ngang
Cu 3:Nu cc ng khng giao hng c vo ngy 1 thng
12, chng ti buc phi hy n hng ny v tm nh cung
cp khc
quy v 0 im
Cng ty TNHH Ton Nng nhn c l hng pha l theo
n t hng s 3648 ca cng ty TNHH Tailor & Son ch
trn tu Red Lotus cp cng Hi Phng ngy 15/02.
Sau khi hng c chuyn ln b, anh ch v i din
caVinacontrol tin hnh kim tra v pht hin thy:
+ S hng v chim ti 1/3 tr gi s hng pha l v thit hi
ln ti 2,400 la M. Vic hng v trong qu trnh vn
chuyn l do ng gi bao b qu cu th.
+ Nhn s lng 200 chic n bn nhng c 90 n s
dng in p 110V ch khng phi 220V nh trong n t
hng v khng th s dng Vit Nam
Nu r qu trnh nhn hng c mt c Hi quan v
Vinacontrol.
Anh ch hy tho mt bc th khiu ni v gi km bin bn
gim nh do Vinacontrol cp ghi r nhng tn tht v nh
chp hin trng hng v v nu hng gii quyt nh sau:
+ ngh Cng ty Tailor & Son bi thng s tin thit hi
v tr ph gim nh
+ i vi 90 chic n bn, Cng ty anh ch s a vo kho
ch kin nh ot ca Cng ty Tailor & Son.
+ ngh gi hng thay th trc ngy 15/04. kp bn
vo ma h. Nu sau thi gian , Cng ty Ton nng s
mua hng thay th ni khc v Cng ty Tailor & Son s
chu mi chi ph.
Ngi k th:
Mr Nguyen Nam
If you are unable to deliver the goods on December 1, we are obliged to cancel this order and
change to another supplier.
Dear Mr Smith,
We are writing to complain about the consignment of the crystalware under the
order No.3468, shipped on board the SS Red Lotus, which arrived at HP port on
15 February.
Upon unloading the goods at HP port with the presence of representatives from
Vinacontrol and Custom, we have checked and found that:
The broken goods accounted for one-third of the consignment value, equivalent
to $2400. The main reason for damages of goods in transit lies in negligence
during packaging.
90 out of 200 table lamps delivered use 110 volts, against 220 volts as stated in
the order and unable to use in Vietnam.
We have a survey report made and are enclosing a survey report issued by
Vinacontrol and photos of the damaged goods.
We would like to suggest some resolutions as follow:
We must ask you to pay the compensation and the inspection fees.
As for 90 table lamps, we will put them into the warehouse at your disposal.
We must ask you to send the replacements before 15 April as we urgently need
the goods for sale in the summer. After which, we will purchase substitutes from
other companies with all expenses to your account.
enc.
Gim c
Anh chbt u th: Dear Mr Smith,
5:
Cu 2:Chng ti quan tm n iu kin thanh ton v chit
khu dnh cho n hng ln v thng xuyn
Cu 3:Chng ti rt tic khng dng c nhng mt hng
km phm cht ny v phi ty ngi nh ot
quy v 0 im
chnh sau y:
iu kin All Risks.

Ngi k th:
Mr Nguyen Nam
Gim c
6:
Cu 1:Hin ti chng ti khng th cung cp my nh kiu
RA48 c v loi ny bn ht ri
Cu 2: ngh cc ng m bo chc chn s giao hng
ng hn trc khi chng ti t hng tip theo
Cu 3:Rt tic chng ti khng th chit khu cho nhng
n hng m s lng mua nh nh th
quy v 0 im
Cng ty th cng m ngh Vit Nam(Vietnam Handicraft
Company) nhn c th hi hng s No. 01/VH-GC/09
ngy 20/4 ca cng ty TNHH Grace, hi mua bnh bng tre
(Bamboo vase)kiu VH1886.
Anh/Ch hy vit mt th gi km cho hng cho cng ty
TNHH Grace, cho bn c nh n ngy 15/7/201... 6400
bnh bng tre theo cc iu kin thng thng, ngoi ra cn
lm r nhng im sau:
- Hng s c giao lm hai chuyn:
We regret to inform you that we are not in a position to supply the model RA48 cameras as they
have been sold out.
Please assure that you would deliver the goods in the time required before we place further
orders.
We regret that we are unable to give you a discount on orders to such a small quantity.
Dear Mr Smith
We thank you for your enquiry No. 01/VH-GC/09 of 20 April and are pleased to
enclose our firm offer No. BV2013 until 15 July 201... for 6400 units of Bamboo
vases model VH1886 on the usual terms and conditions.
The goods will be shipped in two lots: the first shipment of 3200 units on 15 July
and the second of 3200 units in two weeks time on 28 of this month.
+ chuyn 1: giao 3200 chic vo ngy 15 thng 7

+ chuyn 2: giao 3200 chic s c giao 2 tun sau chuyn
th nht tc mng 28 thng 7.
- Gi FOB cng Hi Phng k c bao b l 12 la M/ mt
chic
- Thanh ton bng la M, tn dng th khng th hy
ngang m qua Ngn hng thng mi Bc u, 15 ngy trc
ngy giao hng c gi tr 45 ngy vo ti khon ca Ngn
hng Ngoi thng Vit Nam chi nhnh thnh ph H Ni
cng ty Th cng m ngh Vit Nam c hng 100%
gi tr hng ha s giao.
- Trc khi kt thc th, anh/ch hy nhn mnh rng hng
ha ca cng ty Th cng m ngh Vit Nam bn rt chy.
Hn na, sn phm lm t nguyn liu c la chn k,
cht lng tt, mu m p, trnh gia cng tinh xo cng
vi gi c hp l chc chn s c a chung ti th trng
nc h v nhn mnh rng cng ty sn sng chit khu 3%
cho cc n hng t hng tr gi 100.000 la M tr ln
v by t hy vng sm nhn c n t hng khc ln hn
ca khch hng.
The price will be 12 USD per unit FOB Hai Phong including packing.
Payment will be made in USD by irrevocable L/C to be opened through
Northern Euro Commercial bank 15 days prior to the shipment valid for 45 days
to the account of the bank for Foreign Trade of Vietnam, Hanoi branch in our
favor for 100% value of the goods to be shipped.
We would like to point out that our products are now selling very well.
Moreover, we are sure/ confident that our products will be popular in your
markets thanks to their attractive designs, good workmanship and reasonable
price in addition to well-selected and best quality material used in their
production.
We are prepared to allow 3% discount for orders of over USD 100,000.
We look forward to your further big orders.
Yours sincerely
Enc. - Offer No. BV2013
Anh/ Ch c th thm cc chi tit khc trnh by bc th

ng vn phong v hnh thc ca mt bc th thng mi.
Anh ch bt u th l: Dear Mr Smith; k th l ng
Nguyn Nam.
7
Cu 1: Chng ti xin gi km th ny bo gi s CH14 cho
v da cc ngi xem xt v hy vng nhn c n t
hng mua th trong mt tng lai khng xa
Cu 2:Gi th hp l ri nhng nhm thc y khuyn khch
mua bn kinh doanh gia chng ta, chng ti sn sng cho
qu ngi c hng 2% chit khu
We enclose our price list No CH14 for leather wallets for you to consider, and hope to receive your
trial order in the near future.
Our price is quite reasonable, however, in order to encourage further business between us, we are
willing to offer you a 2% discount.
Cu 3:Chng ti rt vui mng cho bn c nh cho cc ngi

1000 tn go, gi mi tn CIF ti Lun n l 520USD chp
nhn trong vng mi ngy
quy v 0 im
We are very happy to make you a firm offer of 1000 tons of rice, at the price of $520 per ton CIF
London, subject to acceptance within 10 days.
Anh/Ch hy vit mt th gi km vi n hng s PO/35

t mua 100 chic bm b tng (concrete pumps) vi nhng
ni dung chnh sau:
Dear Sirs,
1.Cho hng ca h s FO/203 ngy 23/2
We thank you for the offer No FO/35 dated 23 February and are pleased to enclose an order No
PO/35 for 100 units of concrete pumps Code No CP/071 as specified in your catalogue and price
list enclosed with your offer.
2.Cm n th cho hng ca h v xin gi km th ny n

hng s PO/35 t mua 100 chic bm b tng theo m s
CP/071 ghi trong catalogue v bng gi m h gi km vi
cho hng.
We would like to note that if concrete pumps that code as above are not available in stock for
immediate delivery, please send substitutes Code No CPX/075 with the same functions in their
places.
3.Lu h rng nu bm b tng theo m s trn m khng

c sn giao ngay, h c th giao hng thay th theo m s
CPX/075 c cng tnh nng.
Payment is to be made in US dollars, by an irrevocable letter of credit at sight, to be opened at

Vietcombank 15 days prior to the shipment, valid for 45 days to the account of NatWest Bank,
London in favor of the seller for the total value of the goods to be shipped.
4. Thanh ton bng -la M, bng tn dng th khng hy

giao.
5.Yu cu h quan tm c bit n thi hn giao hng,
chm nht l cui thng 5, nu giao chm hn, Tng cng ty
Anh/ch s t chi nhn hng.
6. ngh h cung cp cho mi my bm hai bn hng dn
bng ting Anh cho ngi s dng theo nh hai bn tha
thun.
7.Hy vng n t hng ny s c thc hin lm tng
cng ty Anh/ch hi lng.
Ngi k th:
Please pay a special attention to the delivery time, no later than the end of May, and we would
refuse taking delivery after that.
In addition, could you please send 2 copies of operating instruction in English for each unit of
pump as agreed.
We do hope that this order will be completed to our satisfaction.
We look forward to your early confirmation.
Mr Nguyen Nam
Gim c
Yours sincerely,
(Signed)
Nguyen Nam
Managing Director
Encl: Order No PO/35
8:
Cu 1:Xin gi km phiu gi hng chun v vn n (6
bn), trong 4 bn phi k v gi li chng ti
Cu 2:Xin vui lng gi cho ti catal mi nht v my fax
v nhng t ri c hnh nh ti c th chuyn cho cc
khch hng tim nng
Cu 3:Chng ti thu xp chuyn hng my tnh gi i
Tilbury s cht hng ln tu Northern Cross i New Zealand
ngy 8/4
quy v 0 im
chnh sau y:
We would like to send the standard delivery note and bill of lading (6 copies); 4
copies have to be signed and send back to us.
Please send us your latest catalogue of fax machine and the illustrated leaflets so I
can pass them to potential customers.
We have arrangedto have the consignment of computer shipped to Tilbury which
will be loaded on the Northern Cross leaving for NewZealand on 8th April.
iu kin All Risks.

Ngi k th:
Mr Nguyen Nam
Gim c
9:
Cu 2:Chng ti xin gi km th ny bo gi s CH14 cho
v da cc ngi xem xt v hy vng nhn c n t
hng mua th trong mt tng lai khng xa
Cu 3:Chng ti vui mng bo tin cho cc ngi bit rng
hng thuc n t hng ca cc ngi c xp xung tu
cho cc ngi ngy hm nay
quy v 0 im
We have taken your complaint into consideration and realized it is just a misunderstanding.
We would like to enclose our price list No CH14 for leather wallets and hope to receive your trial
order in the near future.
We are pleased to inform you that your order has been loaded on board today.
Cng ty VinaImport nhp ca Cng ty Sumina 48 mt tn

ht nha (PVC resin) grade FJI 65S v 100 b gi nha. S
hng giao theo hp ng mua bn s HD4507/09 c ng
trong 3 container 20 feet ch trn tu Orient n cng Hi
Phng ngy 25 thng 4.
Khi ngi mua kim ho ti cng c s c mt ca i din
cng ty gim nh quc t SGS, ngi mua pht hin:
+ 155 bao trong s 1,950 bao ht nha b rch lm ht nha
ra ngoi, mt s b nhim bn khng th s dng c.
Nguyn nhn bao ti b rch l do ngi bn ng gi
trong bao b khng t cht lng nh tho thun trong
hp ng.
Ngi mua yu cu ngi bn phi tr khon tin bi thng
l 3,500 la M gm:
i.3,200 la M tin bi thng hng b tn tht v chi ph
ti ng gi.
ii.300 la M chi ph gim nh
ngh ngi bn gi bng in hi (T/T) s tin trn vo
ti khon ca Cng ty VinaImport ti Ngn hng Cng
thng Vit Nam s NHCT45289- Hanoi.
+ 10 b gi nha l mu xanh ch khng phi mu hng nh
qui nh trong hp ng. ngh bn bn gi ngay hng
thay th v bn mua s gi tr li 10 b gi mu xanh, chi
ph bn bn chu.
Hy gi km th ny nhng chng t v ti liu cn c
chng minh cho khiu ni. Mong rng nhng li tng t s
khng xy ra trong cc ln giao dch tng lai.
Ngi k th:
Mr Nguyen Nam
Gim c
Anh/ch hy tho mt th khiu ni vi ni dung trn, c th
thm nhng chi tit khc m bo th y v ni dung
v ph hp v vn phong v hnh thc.
Dear Mr Smith,
We are writing to complain about the consignment of 48 tons PVC resin model
grade FJI 65S and 100 sets of plastic shelves. This consignment have been
delivered according to the contract No HD 4507/09, packed in 3 containers
measuring 20 feet, shipped on the Orient to Hai Phong port on 25 th April.
On examination at port with the presence of representatives from Saigon

international inspection company, we found the condition of the goods as follow:
1. 155 bags out of 1950 bags of resin are found to be torn, causing resin to spill,
some of which are polluted that cannot be used. The reason for this damage is
that packing is below standard as stipulated in the contract. We ask for a
compensation of $3500 including:
i. $3200 to compensate for damaged goods and extra charges of repacking.
ii. $300 for inspection charge.
We would like you to send us the above amount of money by T/T to the account
of VinaImport Company at Vietnam Commercial Bank for Industry and Trade,
No NHCT45289- Hanoi.
2. 10 sets of plastic shelves are green not pink as stated in the contract. Please
send us the replacement immediately and we will return these goods, postage and
packing forward.
We enclose herewith documents to prove the conditions of the consignments. We
hope the matter will be put right in no time and it will not occur again in our
next business.
Yours sincerely,
Nguyen Nam
Director
10:
Cu 1:Chng ti s thu xp giao hng thay th ngay lp tc
bng ng hng khng, chi ph do chng ti chu hon ton
Cu 2:Chng ti quan tm n iu kin thanh ton v chit
khu dnh cho n hng ln v thng xuyn
Cu 3:Chng ti s bo cho qu ngi bit ngy gi hng khi
vic bc hng hon tt theo nh yu cu ca qu ngi
quy v 0 im
Cng ty TNHH Thi Bnh Dng c nhp ca hng Great
Brothers 1 h thng iu ho trung tm theo hp ng s
HD30/01 k ngy 30/01. Cng ty nhn s hng trn ti
cng Si Gn ch trn tu Hoa Sen cp cng ngy 15/03.
Tuy nhin khi lp t h thng iu ho ny pht hin s
ph tng c danh im AP/88 b giao nhm khng th lp
t c do h thng iu ho khng th a vo hot
ng ng hn. S c ny nh hng n ngy khai trng
ca mt khch sn 4 sao ti Thnh ph H Ch Minh v cng
ty Thi Bnh Dng phi bi thng cho khch hng ni
a s tin US$ 8,000.
Anh ch hy tho mt bc th khiu ni gi cho ngi bn
nu r tnh tit s vic km cc nh chp v bin bn gim
nh ca Vinacontrol yu cu ngi bn:
- Gi ngay bng ng hng khng s ph tng theo ng
danh im ni trn, mi chi ph do bn bn chu. S ph tng
ny phi n sn bay Tn Sn Nht chm nht l ngy 15/04
cng ty kp giao cho khch hng.
We would arrange to deliver the prompt subsitutes by airmail at our expense.

We wolud appreciate more details about terms of payment and discount for large and regular
orders.
We would inform you as soon as the loading is completed as your request.
- Tr ngay bng T/T s tin bi thng thit hi l

US$ 8,000 do vic giao hng sai gy ra.
- Yu cu ngi bn cho bit kin x l i vi s ph
tng giao sai danh im.
Ngi k th:
Mr Nguyen Nam
Gim c
11:
Cu 1:
Chng ti xin xc nhn s bn ga tri ging nh gi
trong th ca ng, v s tin hnh chuyn hng bng phng
tin ring ca chng ti vo u tun ti
Cu 2:
Cc thng hng b h hng nng, trng nh th cc thng
hng v v bt np trong qu trnh vn chuyn
Cu 3:
Chng ti c bit tn v a ch ca cng ty cc ngi qua
cc bn hng ca chng ti Nht Bn
Cu 4:
Vit mt bc th theo yu cu di y; nhng bi thi khng
thc hin theo ng yu cu ca b coi l phm quy v 0
im
Tng cng ty c phn xut nhp khu hng dt TEXTIMEX

HANOI, nhn c th hi hng s 295/LT ngy
2/10/201... ca Cng ty TNHH Johnson hi mua hai loi o
s mi nam (gentlemens shirts) kiu TD01A2.
We acknowledge the purchase of the bed sheets at the price quoted in your letter and will proceed
delivering by our own transportation in the early next week.
The boxes are seriously damaged and looked as if they had been broken open during
transportation.
We were given your name by our trading partners in Japan.
Dear Mr Smith
Thank you for your enquiry No.295/LT dated on 2/10/201 concerning about our gentlemens
shirts styled TD01A2. We are happy to enclose here our offer No.MK 296/P4 of TD01A2 shirts at
the price of USD 5.2 per item, CIF London, including packing following customary export. We
are prepared to offer 5% discount for the order with the quantity of 200 units or over.
Please note that all of the items you watch in our fashion show are available, except the 16 had
been sold out. The freight to London is included on the enclose quotation
Our term are payment in USD by an Irrevocable letter of credit at sight, to be opened through
the fist classed bank of UK, 30 days prior to the shipment, to the account of Cng thng
Vietnam Bank, Ha Noi, in our favour for the total value of the goods to be shipped.
As for Our high quality clothes, the price is very competitive. We look forward to your order.
Yours sincerely.
Nguyen Nam
Anh/ch hy thay mt cng ty TEXTIMEX HANOI vit th
tr li vi nhng ni dung sau:
-Cm n th hi hng ca h v thng bo rng TEXTIMEX
HANOI rt vui mng gi km theo th ny cho hng s
MK 296/P4 bn s mi kiu TD01A2 vi gi 5,2 USD/chic
CIF Lun n k c bao b theo tp qun xut khu, cho
hng c gi tr trong vng 3 thng. Sn sng chit khu 5%
i vi n hng c s lng 200 chic hoc hn.
-Lu vi h rng tt c cc mu m h xem ti bui trnh
din thi trang ca chng ta u c, tr c 16 bn ht. C
ny thng sau s c v c th giao cho h vo thng 12.
-Tt c cc c khc u c th giao trc 30/10 vi iu kin
cng ty anh/ch nhn c n t hng ca h trc 10/10.
Tt c gi bo gi km bao gm ph vn chuyn n Lun
n.
-Thanh ton bng ng la M, bng tn dng th khng
th hy ngang trn c s hi phiu tr tin ngay, c m ti
mt ngn hng hng u Anh 30 ngy trc khi giao hng
vo ti khon ca ngi bn ti Ngn hng Cng thng
Vit Nam, chi nhnh H Ni, ngi bn hng 100% gi
tr l hng s giao.
-Hy vng h thy rng vi qun o cht lng cao ny gi c
ca cng ty anh/ch rt cnh tranh. Mong nhn c n t
hng u tin ca h.

Nguyn Nam.
12:
Cu 1:
Chng ti vui mng bo tin cho cc ngi bit rng n t
hng ca cc ngi ngy 20/9 c xp xung tu Frop
cho cc ngi hm nay
Cu 2:
Xin vui lng cho gi gm c giao hng n a ch ca
chng ti nh ghi pha trn
Cu 3:
Chng ti vui mng thng bo rng chng ti va thc hin
n hng s 550 ca bn ng t mua 100 chic my vi tnh.
Hin ti chng ti ang sp xp chuyn hng ti
Rotterdam
Cu 4:
We have pleasure in informing you that your consignment ordered on 20 september has been
loaded on board Frop today.
Please send us your quotation including delivery to our above address.
We are glad to inform you that we have executed your order no 550 for 100 computers. At
present, we are arranging for the consignment to be delivered to Rotterdam.
Dear Sirs,

ngy 30/5/201... ca cng ty TNHH Grace hi mua bt trng
men (enamel bowl) kiu VH1886.
Thank you for your enquiry no 01/Vh-GC/09 dated 30 may 201... for our enamel bow model
VH1886. Please find enclosed our offer no 05/VH-WM/12 and the latest catalogue. This offer,
which is for 2500 sets of enamel bowl, remains firm until 15 july 201... on the regular conditions
and terms. In addition, we would like to draw your attention to the following points:
Price should be understood to be CIF Sydney, Australia, 10.5 AUS each including packing; to be
valid for 3 months. We are prepared to allow you a 5% regular trade discount FOB for the inital
order.
As the products are available in stock at present, we are able to despatch the consignment within
3 weeks upon receipt of your formal order if the order is of quantities of less than 3000 sets.
Payment is to be effected in Australia Dollars, by irrevocable L/C, to be opened in
Commonwealth Bank, Sydney 30 days prior the the shipment, valid 45 days to the account of
VCB Hanoi, in the favour of the Seller for the total amount of the goods to be shipped.
We would like to stress that our products are selling very well in Hanoi for its attractive deisgns,
competitive price; we are prepared to allow a 3% discount on order of quantities of 2000sets or
more. We are looking forward to your offer.
Anh/Ch hy vit mt th gi km cho hng s 05/VHWM/12 v ca-ta-l mi nht cho cng ty TNHH Grace, cho
bn c nh n ngy 15/7/201... 2500 b bt trng men theo
cc iu kin thng thng, ngoi ra cn lm r nhng im
sau:
- Gi CIF cng Sydney, c k c bao b l 10.5 la c/
mt chic; c gi tr trong vng ba thng, cho php 5%chit
khu thng mi thng thng giFOB i vi n t
hng u tin.
Hng c sn trong kho nn c th giao trong vng 3 tun k
t khi nhn c t hng chnh thc ca h nu nh h t
di 3000 b
- Thanh ton bng la c, tn dng th khng th hy
ngang m qua Ngn hng Commonwealth Bank, Sydney 30
ngy trc ngy giao hng c gi tr 45 ngy vo ti khon
ca Ngn hng Ngoi thng Vit Nam chi nhnh thnh ph
H Ni cng ty Th cng m ngh Vit Nam c hng
100% gi tr hng ha s giao.
ha ca cng ty Th cng m ngh Vit Nam bn rt chy v
thit k bt mt, gi c phi chng; ng ty sn sng chit
khu 3% cho cc n hng t hng 2000 b tr ln v by
t hy vng sm nhn c n t hng ca khch hng.
Nguyn Nam.
13:
Cu 1:
Chng ti cm n th bo gi ngy 10 thng 3 ca cc ngi
v nh km theo y n t hng ca chng ti s 335 t
mua tivi mu JVC
Cu 2:
Chng ti mun cc ngi giao hng cho chng ti cng sm
cng tt v khng c chm qu 30/11
Cu 3:
ngh gi hng bng ng b ti cng Si Gn chuyn
ch bng tu AB, s khi hnh i London ngy 25/3, s bc
hng ti bn s 5 t ngy 20 n 24
Cu 4:
im:
We thank you for your quotation of 10 March and we have enclosed our order no.335 for JVC
Color television.
Please send the goods by road to Sai Gon port.to be loaded on board AB due out of London on
March 25, which will accept cargo from 20 to 24.
Anh/ch vit th gi cho ng John Smith, trng phng mua

hng (purchasing manager) ca cng ty Home Designs Ltd
km vi cho hng s CH/08, catalo, bng gi hin hnh b
bn gh n (dining set) theo ni dung gi sau:
Dear Mr. Smith,
- Cm n nhn c th hi hng v hn hnh gi km

cho hng s CH/08, catalo, bng gi hin hnh.
We thank you for your enquiry and are pleased to enclose our offer No.CH/08 for dining sets
together with our current catalogue and price list on the following terms and conditions.
- Nu r quy cch theo mu s CT/204 c minh ha trong

catalo: Mi b c 1 bn v 6 gh.
- Gi cho l gi c nh: 120 pound/b, CIF Liverpool bao
gm c ph ng gi trong thng ph hp vi tp qun xut
khu, cho hng c gi tr trong vng 3 thng. Sn sng chit
khu 5% i vi n hng c s lng 200 b hoc hn.
The specifications are as per the sample No.CT/204 as illustrated in the catalogue: each set
contains one table and six chairs.
- Giao hng trong vng 2 thng k t khi nhn c n

hng chnh thc vi s lng di 100 b; trn 100 b thi
gian giao hng s di hn.
Payment is to be made in pound sterling by an irrevocable letter of credit at sight draft basis to
be opened at a first-class bank in UK, 30 days prior to the delivery, to the account of the seller at
Vietcombank, Hanoi branch, in favour of the seller for the total value of the goods to be shipped.
The offered price is fixed 120 pound per set CIF Liverpool including packing in customary export
cases, valid for three months. We are willing to offer a 5% discount to the orders of 200 sets or
more.
- Thanh ton bng ng bng Anh, bng tn dng th khng

tr l hng s giao.
- Sn phm lm t nguyn liu c la chn k, cht lng
tt, mu m p, trnh gia cng tinh xo cng vi gi c
hp l chc chn s c a chung ti th trng Anh.
We assure that our products are made of well-selected materials, high in quality, nice in design,
sophisticated in workmanship and reasonable in price. We are confident that they will be popular
in the UK market.
We look forward to your official order.

Yours sincerely,
Signed
Mr. Nguyen Nam

Nguyn Nam.
14:
Cu 1:
L hng s n cng Si Gn ngy 4/12 c ch trn tu
M.V. Orient khi hnh t Lun n ngy 25/11
Cu 2:
Chng ti vit th khiu ni v chuyn hng pha l tr
trn tu Phng ng cp cng Hi Phng th By tun
trc
Cu 3:
Tt c bo gi trn bng gi ny u ph thuc vo vic chp
nhn cui cng ca chng ti
Cu 4:
im
General Director
Enc.1. Offer No.CH/08
2. Catalogue
3. Price list
That consignment which is loaded on board MV Orient, left London on November 25 will be due
in Sai Gon port on December 25.
We are writing to complaint about the consignment of crystal ware loaded on the MV Phuong
Dong due in Hai Phong on the last Saturday.
All the quoted price on this quotation are subject to our final confirmation.

chnh sau y:
iu kin All Risks.
Ngi k th:
Mr Nguyen Nam
Gim c
15:
Cu 1:
Ti tin tng rng khi xem mu hng cc ngi s thy hng
c cht lng tt v gi c hp l
Cu 2:
We believe that once you have seen the samples you will find them of a high quality and resonable
prices.
Chng ti s bo cho qu ngi bit ngy gi hng khi vic

bc hng hon tt theo nh yu cu ca qu ngi
Cu 3:
Gi cc cho hng ng thng g l US$102 mt tn hoc
10 mt khi v xin gi km nhng ch dn v vn ti
Cu 4:
im
ni dung chnh sau:
cho hng.
giao.
thun.
The freight rates for the wooden cases is US$102 per ton or 10 cubic meter,please enclose the
shipping instruction.
Ngi k th:
Mr Nguyen Nam
Gim c
16:
Cu 1:
Gi th hp l ri nhng nhm thc y khuyn khch mua
bn kinh doanh gia chng ta, chng ti sn sng cho qu
ngi c hng 2% chit khu
Cu 2:
Thanh ton bng tn dng th khng th hy ngang m qua
Ngn hng thng mi Lun n cho chng ti c hng
theo vn n ng bin, ha n
Cu 3:
Chng ti xin cm n vic cc ngi s nhanh chng giao
hng v hng rt cn.
The price is reasonable,however, to encourgage our business relationship, we are willing to allow
you a discount of 2%.
Payment is to be made by irrevocalbe L/C to be opened through London Commercial Bank, in

our favour to Bill of lading.
We would appreciate your prompt delivery as we are in urgent need of the goods
14 Ly Thai To Street
Hoan Kiem District
Hanoi
Vietnam
Your Ref: BJ/305
Our Ref: LA/th
2 November 2011
Cu 4:

im
(Mr Robert Hughes, Sales Manager)

Marco Toy Company, Inc
223 Sunrise Highway
Glen Cove
New York 11566
Cng ty TNHH nh Dng, nhn c th cho hng s

BJ/305 ngy 25/10 ca Marco Toy Company, Inc.,
Dear Mr Hughes
Anh/Ch hy vit mt bc th gi km vi n t hng s

DH/029 vi nhng ni dung chnh sau y:
We thank your for your offer No.BJ/305 of 25 October 2011 and are pleased to enclose our trial
order No.DH/209 for 36 Baby Jenny dolls and 78 18-inch Tootsie-Wootsie teddy bears, at the pric
of US$12 and US$9 each respectively including packaging.
n t hng ny mua th 36 bp b Baby Jenny vi gi

CIF Hi Phng l US$12 mt chic, v 78 gu teddy
Tootsie-Wootsie loi 18 inches vi gi US$9 mt con, k c
chi ph bao b.
Ni r cho h bit nu h khng c sn bt k mt hng no
giao theo thi hn nu trong n hng, ngh h
khng gi hng thay th.
i vi n hng u tin ny cng ty anh/ch tm thi
chp nhn 10% chit khu mua bun v thanh ton bng mt
th tn dng tr tin ngay trn c s thanh ton i chng t,
nhng i vi cc n hng tip theo, cng ty anh/ch
ngh h cho hng 15% chit khu mua bun v thanh ton
bng th tn dng tr sau 60 ngy trn c s chp nhn i
chng t.
Yu cu h gi hng bng ng hng khng v giao hng
chm nht vo cui thng 11 kp thi phn phi cho cc
i l trong ton quc bn vo trc dp l Ging sinh.
Cng ty anh/ch ginh quyn hy b n hng hay tr li
hng ha vi mi chi ph v ri ro do bn bn chu nu giao
hng chm.
By t hy vng rng vic thc hin n hng ny s lm
cng ty anh/ch hi lng, v nu thy c th pht trin th
trng ny Vit Nam th cng ty anh/ch chc chn s t
mua tip vi s lng ln hn.
ngh ngi bn gi xc nhn bn sm.
Ngi k th:
Mr Nguyen Nam
Gim c
In addition, we would like to draw your attention to the following points:
If any of the above items are not available in stock for delivery at the time specified
(stated/mentioned) in the order, please do not send substitues for them (in their places)
For this first order, we have decided to accept the 10% trade discount you offered and agree to
pay by a letter of credit at sight, documents against payment. However, for further (the next)
orders, could (would) you please give us a 15% trade discount and accept payment by a letter of
credit at 60 days, documents against acceptance?
The above items should be shipped (sent) by air and be delivered by the end of November in time
for distribution to our agents across (throughout) the country for the pre-Christmas selling
season. We reserve the right to cancel the order or return the goods with all the expensex and
risks to your account if delivery is late
We hope that this order will be completed (processed/executed) to our satisfaction and if we feel
we can develop this market in Vietnam, we will place larger orders with you in the future.
We look forward to your sales confirmation soon.
Yours sincerely
(Signed)
Le Lan Anh (Mrs)
Director

17:
Cu 1:
Chng ti s thu xp giao hng thay th ngay lp tc bng
ng hng khng, chi ph do chng ti chu hon ton
Cu 2:
Chng ti s bo cho qu ngi bit ngy gi hng khi vic
bc hng hon tt theo nh yu cu ca qu ngi
Cu 3:
Chng ti gi bng bu kin hng lot mu thm lm
bng cc nguyn liu khc nhau, k c bng si tng hp
Cu 4:
im
Cng ty TNHH Cng ngh cao nhn c cho hng s
OF/256 ngy 30/12 ca Cng ty TNHH British Exporter
(Brexport) cho bn my in laser k hiu LP2500. Sau khi
cn nhc gi c v cc iu kin mua bn, cng ty quyt
nh gi n hng s PO/316 nhp 400 chic.
Anh/ch hy tho mt bc th gi km vi n hng ni
trn. Trong th hy ni r mt s im sau:
+ Cm n th cho hng ca h v xin gi km th ny n
hng s PO/316 t mua 400 chic my in laser LP2500 ghi
trong catalog v bng gi m h gi km vi cho hng.
+ Mi my in phi ng vo mt thng carton ring nh hai
bn tho thun qua in thoi.
+ Hng phi c giao vo mt chuyn vo cui thng
2/20.., nu chm hn ngi mua s t chi nhn hng.
+ Thanh ton bng ng la M, bng th tn dng khng
hu ngang m ti Ngn hng Ngoi thng Vit nam cho
ngi bn hng 100% tr gi l hng s c giao.
+ Ngi mua chp nhn khon chit khu thng mi 5% v
thanh ton trn c s thanh ton i chng t. Tuy nhin
Enc.:Order No.DH/029
We would arrange to deliver the substitues immediately by airmail, at our expense.
ngh ngi bn xem xt li hai iu khon ny cho nhng

n hng sau.
+ Cui th anh/ch by t hy vng s sm nhn c xc
nhn bn ca ngi bn v vic thc hin n hng ny s
lm ngi mua hi lng.
Ngi k th:
Mr Nguyen Nam
Gim c
18:
Cu 1:
Chng ti s thu xp giao hng thay th ngay lp tc bng
ng hng khng, chi ph do chng ti chu hon ton
Cu 2:
Chng ti cho mi i din Vinacontrol Hi Phng n
m v kim tra thng hng v lp bin bn gim nh
Cu 3:
Chng ti vui mng bo tin cho cc ngi bit rng n t
hng ca cc ngi ngy 20/9 c xp xung tu Frop
cho cc ngi hm nay
Cu 4:
im
Cng ty TNHH Thi Bnh Dng c nhp ca hng Great
Brothers 1 h thng iu ho trung tm theo hp ng s
HD30/01 k ngy 30/01. Cng ty nhn s hng trn ti
cng Si Gn ch trn tu Hoa Sen cp cng ngy 15/03.
Tuy nhin khi lp t h thng iu ho ny pht hin s
ph tng c danh im AP/88 b giao nhm khng th lp
t c do h thng iu ho khng th a vo hot
ng ng hn. S c ny nh hng n ngy khai trng
10
ca mt khch sn 4 sao ti Thnh ph H Ch Minh v cng

ty Thi Bnh Dng phi bi thng cho khch hng ni
a s tin US$ 8,000.
Anh ch hy tho mt bc th khiu ni gi cho ngi bn

nu r tnh tit s vic km cc nh chp v bin bn gim
nh ca Vinacontrol yu cu ngi bn:
- Gi ngay bng ng hng khng s ph tng theo ng
danh im ni trn, mi chi ph do bn bn chu. S ph tng
ny phi n sn bay Tn Sn Nht chm nht l ngy 15/04
cng ty kp giao cho khch hng.
- Tr ngay bng T/T s tin bi thng thit hi l
US$ 8,000 do vic giao hng sai gy ra.
- Yu cu ngi bn cho bit kin x l i vi s ph
tng giao sai danh im.
Ngi k th:
Mr Nguyen Nam
Gim c
19:
Cu 1:
Cu 2:
Nhu cu v mt hng ny trn th trng kh n nh. Ti hy
vng cc ngi s c th cung cp nhiu hn vo ln sau
Cu 3:
Khi m cng ten n c s gim st ca Hi Quan v i din
Vinacontrol Hi Phng, l hng trong tnh trng thiu v h
hng
Cu 4:
im
Cng ty VinaImport nhp ca Cng ty Sumina 48 mt tn
ht nha (PVC resin) grade FJI 65S v 100 b gi nha. S
hng giao theo hp ng mua bn s HD4507/09 c ng
trong 3 container 20 feet ch trn tu Orient n cng Hi
Phng ngy 25 thng 4.
cng ty gim nh quc t SGS, ngi mua pht hin:
+ 155 bao trong s 1,950 bao ht nha b rch lm ht nha
ra ngoi, mt s b nhim bn khng th s dng c.
Nguyn nhn bao ti b rch l do ngi bn ng gi
trong bao b khng t cht lng nh tho thun trong
hp ng.
l 3,500 la M gm:
i.3,200 la M tin bi thng hng b tn tht v chi ph
ti ng gi.
ii.300 la M chi ph gim nh
ti khon ca Cng ty VinaImport ti Ngn hng Cng
+ 10 b gi nha l mu xanh ch khng phi mu hng nh
qui nh trong hp ng. ngh bn bn gi ngay hng
thay th v bn mua s gi tr li 10 b gi mu xanh, chi
ph bn bn chu.
Ngi k th:
Mr Nguyen Nam
Gim c
20:
Cu 1:
Chng timun gi mt l hng my mc v linh kin sang
n M trong vng 2 thng ti
Cu 2:
10 chic o phng b rch v 05 chic o s mi cc tay b ,
c gi tr ln n 500 la M
Cu 3:
Khi m cng ten n c s gim st ca Hi Quan v i din
Vinacontrol Hi Phng, l hng trong tnh trng thiu v h
hng
Cu 4:
im:
Anh/ch vit th gi cho ng John Smith, trng phng mua
hng (purchasing manager) ca cng ty Home Designs Ltd
km vi cho hng s CH/08, catalo, bng gi hin hnh b
bn gh n (dining set) theo ni dung gi sau:
- Cm n nhn c th hi hng v hn hnh gi km
cho hng s CH/08, catalo, bng gi hin hnh.
- Nu r quy cch theo mu s CT/204 c minh ha trong
catalo: Mi b c 1 bn v 6 gh.
- Gi cho l gi c nh: 120 pound/b, CIF Liverpool bao
gm c ph ng gi trong thng ph hp vi tp qun xut
khu, cho hng c gi tr trong vng 3 thng. Sn sng chit
khu 5% i vi n hng c s lng 200 b hoc hn.
13
- Giao hng trong vng 2 thng k t khi nhn c n

hng chnh thc vi s lng di 100 b; trn 100 b thi
- Thanh ton bng ng bng Anh, bng tn dng th khng
tr l hng s giao.
- Sn phm lm t nguyn liu c la chn k, cht lng
tt, mu m p, trnh gia cng tinh xo cng vi gi c
hp l chc chn s c a chung ti th trng Anh.
Nguyn Nam.
21:
Chng ti nhn c y b chng t v nhn hng
khi tu Sng Hng n cng Hi phng ngy 20/11
Nhu cu v mt hng ny trn th trng kh n nh. Ti hy
vng cc ngi s c th cung cp nhiu hn vo ln sau
Chng ti rt tic khng dng c nhng mt hng km
phm cht ny v phi ty ngi nh ot
im
Cng ty TNHH nh Dng, nhn c th cho hng s
BJ/305 ngy 25/10 ca Marco Toy Company, Inc.,
Anh/Ch hy vit mt bc th gi km vi n t hng s
DH/029 vi nhng ni dung chnh sau y:
16
n t hng ny mua th 36 bp b Baby Jenny vi gi

CIF Hi Phng l US$12 mt chic, v 78 gu teddy
Tootsie-Wootsie loi 18 inches vi gi US$9 mt con, k c
chi ph bao b.
Ni r cho h bit nu h khng c sn bt k mt hng no
giao theo thi hn nu trong n hng, ngh h
khng gi hng thay th.
i vi n hng u tin ny cng ty anh/ch tm thi
chp nhn 10% chit khu mua bun v thanh ton bng mt
nhng i vi cc n hng tip theo, cng ty anh/ch
bng th tn dng tr sau 60 ngy trn c s chp nhn i
chng t.
Yu cu h gi hng bng ng hng khng v giao hng
chm nht vo cui thng 11 kp thi phn phi cho cc
i l trong ton quc bn vo trc dp l Ging sinh.
Cng ty anh/ch ginh quyn hy b n hng hay tr li
hng ha vi mi chi ph v ri ro do bn bn chu nu giao
hng chm.
By t hy vng rng vic thc hin n hng ny s lm
cng ty anh/ch hi lng, v nu thy c th pht trin th
trng ny Vit Nam th cng ty anh/ch chc chn s t
mua tip vi s lng ln hn.
ngh ngi bn gi xc nhn bn sm.
Ngi k th:
Mr Nguyen Nam
Gim c
22:
ngh cc ng gi cho chng ti tt c cc ti liu hng
dn lp rp, vn hnh v bo dng bng ting Anh
Please send us the mannual
Chng ti xin gi km th ny bo gi s CH14 cho v da

cc ngi xem xt v hy vng nhn c n t hng mua
th trong mt tng lai khng xa
Chng ti khng nhng cung cp cho cc ngi hng ha c
cht lng cao nht vi gi phi chng m cn cung cp dch
v sau khi bn hng c cht lng
im
ni dung chnh sau:
cho hng.
giao.
thun.
Ngi k th:
Mr Nguyen Nam
Gim c
23
Nu cc ng c th giao hng nh ngy chng ti a ra th
xin cho chng ti bit chi tit lch trnh ca tu v gi cc
ngh gi cho chng ti 3 bn ho n v bn k v ph
vn ti ngay, mun nht vo ngy 30/12
im
Cng ty Vinacontrex nhp ca Cng ty Unimax 1,000 tn xi
mng v 5 cun thp. S hng giao theo hp ng mua bn
s HD4507/12 c ng trong 3 container 20 feet ch trn
tu Orient n cng Hi Phng ngy 10 thng 4.
cng ty gim nh quc t SGS v Hi Quan, ngi mua
pht hin:
+ 180 bao trong s 1000 bao xi mng b rch v v mt
lng xi mng c tnh khong 9,000kg b ra ngoi v
bi h hi nng khng th s dng c. Nguyn nhn ca
tn tht gy ra l do ngi bn s dng bao xi mng khng
t tiu chun.
l 1,250 la M bao gm c chi ph gim nh l 235 USD.
ti khon ca Cng ty Vinacontrex ti Ngn hng Cng
Dear Mr Smith,
We are writing to complain about the consignment of 1,000 tons of cement and 5
rolls of steel under the sales contract No.HD4507/12 packed in three 20-feet
containers, shipped on board the MV/SS Orient, which arrived at Hai Phong
port on 10 April .
Upon unloading the goods at the port with the presence of a representatives from
the International Inspection Company SGS and the Customs, we discovered that
180 out of the 1,000 bags delivered burst open/ were torn out/ ripped, and the
contents estimated at 9,000kgs were irretrievably damaged until unusable/ unfit
for consumption. The main reason is /lies in substandard packaging,/ the loss
was due to /caused by substandard/ poor standard bags.
We require an indemnity/ a compensation of USD 1,250 including USD 235 as
the inspection fee)/ Could you please send the above sum by T/T to our account
at Vietinbank on the account number: NHCT45289- Hanoi as a compensation?
In addition, against 5 rolls of steel ordered, only 4 were found, one was missing/
short- delivered. As we urgently need the steel to serve/ for the construction
project in progress, could you please ship the roll of steel within one week at
your expense/ carriage prepaid.
We also found that out of 4 rolls of steel received, 1 was tube steel, which was not
ordered/ in the order. We will hold the roll of tube steel at your disposal or you
can send someone to take it away.
We enclose a survey report and relevant documents to support our claim and do
hope that this kind of mistake will not be made again.
+ Giao thiu 1 cun thp. V cng ty Vinacontrex ang cn

gp s thp phc v mt d n xy dng ang thi cng,
ngh bn bn gi ngay s hng thiu trong vng 1 tun,
chi ph bn bn chu.
+ Trong s 4 cun thp nhn c, 01 cun l thp ng (tube
steel), khng phi l loi thp trong n t hng. Ngi
mua s gi cun thp ng li ch bn bn nh ot hoc bn
bn c th c ngi n mang i.
Ngi k th:
Mr Nguyen Nam
Gim c
Anh chbt u th: Dear Mr Smith
24
ngh gi hng bng ng b ti cng Si Gn chuyn
ch bng tu AB, s khi hnh i London ngy 25/3, s bc
hng ti bn s 5 t ngy 20 n 24
Xin gi km phiu gi hng chun v vn n (6 bn), trong
4 bn phi k v gi li chng ti
im
We look forward to your early settlement.

Yours sincerely,
Nguyen Nam
Managing Director
Enc:
Survey report
Illustrated photos
Dear Mr. Smith,

We thank you for your enquiry No 48/NQ of 28th November for our washing machines
Cng ty anh/ch, cng ty TNHH British Exporter (Brexport)

nhn c th hi hng s 48/NQ ngy 28 thng 11
ca cng ty TNHH Cng Ngh Cao (High Technology Co.
Ltd) c s tham chiu l: HL/th.
We are pleased to enclose our offer No. CH/08 for ourwashing machines model WL39 . We are
also enclosing our current catalogue and price list. In addition, we would like to draw your
attention to the following points:
Cm n nhn c th hi hng v hn hnh gi km

cho hng s CH/08cho bn my git (washing machines)
loi WL39, catalo, bng gi hin hnh.Trong th ch ni
r thm nhng im sau:
The specifications of the above items are as per model CT /204 as illustrated in the catalogue. You
will see from the catalogue enclosed that this model is of high efficiency, good performance and is
user-friendly/ easy to handle. Most of the good points of the earlier types has been incorporated/
integrated in this model.
-Nu r quy cch theo mu s CT/204 c minh ha trong

catalo. H c th thy rng y l loi my git bn, chy m
v d s dng.
-Gi cho l gi c nh: 300 pound/chic, CIF Hi Phng
bao gm c ph ng gi trong thng ph hp vi tp qun
xut khu, cho hng c gi tr trong vng 3 thng. Sn sng
chit khu 5% i vi n hng c s lng 200 chic hoc
hn.
The price quoted is fixed 120 pound per unit, CIF Hai Phong including packing in customary
export cases, valid for three months. We are willing to offer/ grant you a 5% discount for/on
orders up to 200 units.
-Giao hng trong vng 2 thng k t khi nhn c n hng

chnh thc vi s lng di 200 chic; trn 200 chic thi
Payment is to be made in pound by irrevocable L/C on a sight draft basis, to be opened at

Industrial and Commercial Bank of Vietnam, Hanoi branch 30 days prior delivery/shipment to
the sellers account at Royal Commercial Bank, London in favour of the seller for the full value
of goods to be delivered/ for 100% of value of the order.
-Thanh ton bng ng bng Anh, bng tn dng th khng

Ngn hng Cng thng Vit Nam, chi nhnh H Ni 30
ngy trc khi giao hng vo ti khon ca ngi bn ti
Ngn hng thng mi Hong gia, Lun n, ngi bn
hng 100% gi tr l hng s giao.
-Sn sng chit khu 5% i vi n hng c s lng 200
chic hoc hn.
By t hy vng sm nhn c n t hng ca khch
hng.
Nguyn Nam.
Delivery is to be made within 2 months from receipt of your official order for orders of less than
200 units, and for larger quantities delivery may take longer.
We look forward to receiving your order soon.
Yours sincerely,
Signed
Encl: 1. Offer No. CH/08
2. Price list
3. Catalogue
25
Rt tic chng ti khng th chit khu cho nhng n hng
m s lng mua nh nh th
Chng ti xin gi km th ny bo gi s CH14 cho v da

cc ngi xem xt v hy vng nhn c n t hng mua
th trong mt tng lai khng xa
Chng ti tin rng vic chm ch khng gy cho cc ngi s
bt tin nghim trng no c v hy vng rng cc ngi s tip
tc bun bn vi chng ti.
im
Anh/ch ang lm vic cho Cng ty Trch nhim hu hn
Bc Nam. Cng ty Anh / Ch nhn c th cho hng
ngy 1/2 ca Cng ty TNHH Shonan Computers. Anh / ch
vit 1 bc th gi km vi n hng s BN07 vi ni
dung sau:
Dear Mr. Smith,
-Cm n cho hng ca h.
We thank you for your order No.123 dated 1st January and are pleased to enclose our order
No.BN07 for some electric components in the attached list. In addition, we would like to draw
your attention to the following points.
-By t hn hnh c gi km th ny n hng s BN07

t mua 1 s linh kin in t theo danh mc nh km
If any of the listed items is not available in stock for delivery at the time specified in the order,
please cancel the order and do not send the substitutes for them.
-Ni r cho h bit nu c bt k mt hng no m h khng

c sn giao theo thi hn nu trong n hng, ngh
h hy b ch khng gi hng thay th.
For this first order, we would like to thank you for your trade discount of 15% and decided to
accept that payment is to be made by a letter of credit at sight on a D/P basis. However, for the
next orders, we hope that you could offer us a discount of 20% and accept payment by a letter of
credit at 60 days sight on a D/A basis.
-i vi n hng u tin ny cng ty Anh / Ch tm thi

chp nhn 15% chit khu mua bun v thanh ton bng 1
nhng i vi cc n hng tip theo, cng ty Anh / Ch
bng L/C tr sau 60 ngy trn c s chp nhn i chng t.
- ngh h hy quan tm c bit n vic thc hin n
hng ny, nht l thi hn giao hng bi v cng ty anh / ch
ginh quyn hy b n hng hay tr li hng ha vi mi
chi ph v ri ro h chu nu giao hng chm.
We would highly appreciate your special attention to the execution of this order, the time of
delivery in particular as we reserve the right to cancel the order or return the goods with all the
expenses and risks to your account if the delivery time is not met.
We do hope that this first order will be completed to our satisfaction which will lead to our good
business relationship.
-T mong mun vic thc hin n hng u tin ny s

lm cho cng ty anh / ch hon ton hi lng v s dn ti
quan h bun bn tt p gia 2 bn.
Kt thc bc th cho ph hp.
Ngi k th:
Mr Nguyen Nam
Gim c
We look forward to your early confirmation of our order.

Yours sincerely,
signed
Mr. Nguyen Nam
26
Chng ti nhn c y b chng t v nhn hng
khi tu Sng Hng n cng Hi phng ngy 20/11
S hng 1,000 tn xi mng giao theo hp ng mua bn s
HD4507/12 c ng trong 3 container 20 feet ch trn tu
Orient n cng Hi Phng ngy 10 thng 4
im
ngy 20/4 ca cng ty TNHH Grace, hi mua bnh bng tre
(Bamboo vase)kiu VH1886.
Anh/Ch hy vit mt th gi km cho hng cho cng ty
TNHH Grace, cho bn c nh n ngy 15/7/201... 6400
bnh bng tre theo cc iu kin thng thng, ngoi ra cn
lm r nhng im sau:
- Hng s c giao lm hai chuyn:
+ chuyn 1: giao 3200 chic vo ngy 15 thng 7
+ chuyn 2: giao 3200 chic s c giao 2 tun sau chuyn
th nht tc mng 28 thng 7.
- Gi FOB cng Hi Phng k c bao b l 12 la M/ mt
chic
- Thanh ton bng la M, tn dng th khng th hy
ngang m qua Ngn hng thng mi Bc u, 15 ngy trc
ngy giao hng c gi tr 45 ngy vo ti khon ca Ngn
hng Ngoi thng Vit Nam chi nhnh thnh ph H Ni
cng ty Th cng m ngh Vit Nam c hng 100%
gi tr hng ha s giao.
ha ca cng ty Th cng m ngh Vit Nam bn rt chy.
Hn na, sn phm lm t nguyn liu c la chn k,
cht lng tt, mu m p, trnh gia cng tinh xo cng
vi gi c hp l chc chn s c a chung ti th trng
nc h v nhn mnh rng cng ty sn sng chit khu 3%
cho cc n hng t hng tr gi 100.000 la M tr ln
v by t hy vng sm nhn c n t hng khc ln hn
ca khch hng.
Nguyn Nam.
27
Ti tin tng rng khi xem mu hng cc ngi s thy hng
c cht lng tt v gi c hp l
Chng ti xin cm n vic cc ngi s nhanh chng giao
hng v hng rt cn.
Chng ti mun cc ngi giao hng cho chng ti cng sm
cng tt v khng c chm qu 30/11
im
Cng ty TNHH Thi Bnh Dng (The Pacific Co., Ltd.) c

nhp ca hng John Bros Ltd. mt h thng gi sch vn
phng v 200 chic my tnh xch tay theo hp ng nhp
khu s HD 01/2011 k ngy 10/01. S hng trn c ch
trn tu Golden Lotus cp cng Hi Phng ngy 21/03.
Tuy nhin, khi m hm kim tra ti cng Hi Phng, Bn
mua pht hin c 20 chic gi sch l mu vng nht ch
khng phi l mu nu nh quy nh trong hp ng. 15
chic khc lm sai quy cch. Trong s 200 my tnh xch tay
th c 50 chic ca Trung Quc ch khng phi ca Nht,
nh ghi trong hp ng v c 5 chic b hng khng th
thay th do hm b v. Khi pht hin tn tht, Cng ty
mi i din ca Vinacontrol Hi Phng n kim tra ti ch
v b lp bin bn gim nh.
Anh/ch hy thay Bn mua tho mt th khiu ni gi cho
Bn bn nu r tnh tit s vic, km theo bin bn gim
nh ca Vinacontrol Hi Phng v yu cu ngi bn:
Gi ngay bng ng hng khng s my tnh b hng v
thay th s my tnh Trung Quc, mi chi ph bn bn chu.
S my tnh ny phi n sn bay Ni Bi chm nht vo
ngy 15/05.
i vi s gi sch giao sai mu, Bn mua c th chp nhn
nhng ngh Cng ty John Bros gim gi 15%.
C ngi n mang i s gi sch sai quy cch. Trong thi
gian lu kho, Cng ty John Bros phi chu chi ph lu kho.
S c ny nh hng n ngy khai trng ca mt vn
phng i din H Ni d nh vo ngy 29/04. Anh/ch
ngh bn bn thanh ton s tin bi thng thit hi quy
nh trc (liquidated damages) l 0,5% tr gi l hng.
Ngi k th:
Mr Nguyen Nam
Gim c
Dear Mr Smith,
We are writing to complain about the consignment of office bookcases and laptops
under the contract No.HD
01/2011 signed on 10 January, shipped by/ shipped on board the MV Golden Lotus
which arrived at/sailing from Haiphong Port on 21 March.
Upon unloading the goods at the port with the presence of reprensentives of
Vinacontrol Hai Phong, we discovered that:
20 bookcases were in light yellow, against the brown colours as stated in the order.
15 other units were not as per as required specification
50 out of 200 laptops were made in China, not in Japan as specified in the order
5 units of laptops were seriously damaged beyond repair due to broken cases
We had a survey report made and are enclosing the survey report, packing list and
photos of damaged goods and must ask you to send by air the replacements for the
damaged goods and Chinese laptops with all the expenses to your account. These
items should arrive at Noi Bai airport by 15 May.
We could accept the wrong colour bookcases at a 15% discount.
Please send somebody to take wrongly-designed bookcases and pay for the storage
fees.
As this incident has delayed the launch of our foreign representative office in Hanoi
which is due to be on 29 April, we must ask you to pay THE liquidated damages
amounting to 0.5% of the consignment value.
We look forward to your satisfactory solution.
Yours sincerely,
Mr Nguyen Nam
Sales Manager
29
Giao hng trc ngy 30/11 l iu kin c nh ca n
hng ny, sau thi gian ny chng ti c quyn t chi nhn
hng
Chng ti rt vui mng nu cc ng gi hng thay th cho
nhng mt hng b v trong ngy mai
ng John Smith, ngi lm n vi qu ngi c vi nm
nay cho chng ti bit qu ngi c th cung cp cho chng
ti
Cng ty Vinacontrex nhp ca Cng ty Unimax 1,000 tn xi
mng v 5 cun thp. S hng giao theo hp ng mua bn
s HD4507/12 c ng trong 3 container 20 feet ch trn
tu Orient n cng Hi Phng ngy 10 thng 4.
cng ty gim nh quc t SGS v Hi Quan, ngi mua
pht hin:
+ 180 bao trong s 1000 bao xi mng b rch v v mt
lng xi mng c tnh khong 9,000kg b ra ngoi v
bi h hi nng khng th s dng c. Nguyn nhn ca
tn tht gy ra l do ngi bn s dng bao xi mng khng
t tiu chun.
l 1,250 la M bao gm c chi ph gim nh l 235 USD.
23
ti khon ca Cng ty Vinacontrex ti Ngn hng Cng

+ Giao thiu 1 cun thp. V cng ty Vinacontrex ang cn
gp s thp phc v mt d n xy dng ang thi cng,
ngh bn bn gi ngay s hng thiu trong vng 1 tun,
chi ph bn bn chu.
+ Trong s 4 cun thp nhn c, 01 cun l thp ng (tube
steel), khng phi l loi thp trong n t hng. Ngi
mua s gi cun thp ng li ch bn bn nh ot hoc bn
bn c th c ngi n mang i.
Ngi k th:
Mr Nguyen Nam
Gim c
Anh chbt u th: Dear Mr Smith
30
Khi tu Sng Hng n cng Hi phng ngy 20/11, thng
hng s 10 b thng bo l h hng/ mt
V chng ti cn nhng hng ny bn cho khch hng ca
chng ti nn chng ti s mua hng Trung Quc v cc
ng chu chi ph
Cng ty TNHH Thi Bnh Dng (The Pacific Co., Ltd.) c
nhp ca hng John Bros Ltd. mt h thng gi sch vn
phng v 200 chic my tnh xch tay theo hp ng nhp
khu s HD 01/2011 k ngy 10/01. S hng trn c ch
trn tu Golden Lotus cp cng Hi Phng ngy 21/03.
27
Tuy nhin, khi m hm kim tra ti cng Hi Phng, Bn

mua pht hin c 20 chic gi sch l mu vng nht ch
khng phi l mu nu nh quy nh trong hp ng. 15
chic khc lm sai quy cch. Trong s 200 my tnh xch tay
th c 50 chic ca Trung Quc ch khng phi ca Nht,
nh ghi trong hp ng v c 5 chic b hng khng th
thay th do hm b v. Khi pht hin tn tht, Cng ty
mi i din ca Vinacontrol Hi Phng n kim tra ti ch
v b lp bin bn gim nh.
Anh/ch hy thay Bn mua tho mt th khiu ni gi cho
Bn bn nu r tnh tit s vic, km theo bin bn gim
nh ca Vinacontrol Hi Phng v yu cu ngi bn:
Gi ngay bng ng hng khng s my tnh b hng v
thay th s my tnh Trung Quc, mi chi ph bn bn chu.
S my tnh ny phi n sn bay Ni Bi chm nht vo
ngy 15/05.
i vi s gi sch giao sai mu, Bn mua c th chp nhn
nhng ngh Cng ty John Bros gim gi 15%.
C ngi n mang i s gi sch sai quy cch. Trong thi
gian lu kho, Cng ty John Bros phi chu chi ph lu kho.
S c ny nh hng n ngy khai trng ca mt vn
phng i din H Ni d nh vo ngy 29/04. Anh/ch
ngh bn bn thanh ton s tin bi thng thit hi quy
nh trc (liquidated damages) l 0,5% tr gi l hng.
Ngi k th:
Mr Nguyen Nam
Gim c

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Cu 2:Chng ti mun cc ngi giao hng cho chng ti

Dear Mr. Smith,

y l hng d v nn bao b phi theo tp qun xut khu.

Khi hon tt vic xp hng ti cng i, cn nhanh chng

We look forward to your early confirmation.

+ Ngi mua chp nhn khon chit khu thng mi 5% v

- Hng ch giao vo mt chuyn vo cui thng 1 kp bn

Could you please give us a 5% discount on such a large quantities of order?

Anh ch bt u th: Dear Mr Smith,

Cu 2: V iu kin thanh ton, chng ti ngh tin hnh

y l hng d v nn bao b phi theo tp qun xut khu.

+ chuyn 1: giao 3200 chic vo ngy 15 thng 7

Anh/ Ch c th thm cc chi tit khc trnh by bc th

Cu 3:Chng ti rt vui mng cho bn c nh cho cc ngi

Anh/Ch hy vit mt th gi km vi n hng s PO/35

1.Cho hng ca h s FO/203 ngy 23/2

2.Cm n th cho hng ca h v xin gi km th ny n

3.Lu h rng nu bm b tng theo m s trn m khng

Payment is to be made in US dollars, by an irrevocable letter of credit at sight, to be opened at

4. Thanh ton bng -la M, bng tn dng th khng hy

iu kin All Risks.

Cng ty Sao Vit chp nhn mc chit khu 10% i vi

Cng ty VinaImport nhp ca Cng ty Sumina 48 mt tn

On examination at port with the presence of representatives from Saigon

We would arrange to deliver the prompt subsitutes by airmail at our expense.

- Tr ngay bng T/T s tin bi thng thit hi l

Tng cng ty c phn xut nhp khu hng dt TEXTIMEX

We were given your name by our trading partners in Japan.

Anh/ Ch c th thm cc chi tit khc trnh by bc th

Please send us your quotation including delivery to our above address.

Cng ty th cng m ngh Vit Nam(Vietnam Handicraft

Anh/ch vit th gi cho ng John Smith, trng phng mua

Dear Mr. Smith,

- Cm n nhn c th hi hng v hn hnh gi km

- Nu r quy cch theo mu s CT/204 c minh ha trong

- Giao hng trong vng 2 thng k t khi nhn c n

- Thanh ton bng ng bng Anh, bng tn dng th khng

We look forward to your official order.

Anh ch bt u th l: Dear Mr Smith; k th l ng

gi km vi n t hng s AB01 vi nhng ni dung

Chng ti s bo cho qu ngi bit ngy gi hng khi vic

Payment is to be made by irrevocalbe L/C to be opened through London Commercial Bank, in

Vit mt bc th theo yu cu di y; nhng bi thi khng

(Mr Robert Hughes, Sales Manager)

Cng ty TNHH nh Dng, nhn c th cho hng s

Anh/Ch hy vit mt bc th gi km vi n t hng s

n t hng ny mua th 36 bp b Baby Jenny vi gi

In addition, we would like to draw your attention to the following points:

Anh ch bt u th: Dear Mr Smith,

We would arrange to deliver the substitues immediately by airmail, at our expense.

ngh ngi bn xem xt li hai iu khon ny cho nhng

ca mt khch sn 4 sao ti Thnh ph H Ch Minh v cng

Anh ch hy tho mt bc th khiu ni gi cho ngi bn

- Giao hng trong vng 2 thng k t khi nhn c n

n t hng ny mua th 36 bp b Baby Jenny vi gi

Please send us the mannual

Chng ti xin gi km th ny bo gi s CH14 cho v da

+ Giao thiu 1 cun thp. V cng ty Vinacontrex ang cn

We look forward to your early settlement.

Dear Mr. Smith,

Cng ty anh/ch, cng ty TNHH British Exporter (Brexport)

Cm n nhn c th hi hng v hn hnh gi km

-Nu r quy cch theo mu s CT/204 c minh ha trong