You are on page 1of 1

I Am On Stage Standard Responses

Response

Gesture

By

10/5 Rule with


Open palm to show
directions

Entrance and
lobby guards,
Front desk staff

10/5 Rule

All staff

Smiling voice

Front desk and


admin staff

In Person
Good ____, Maam/Sir. Welcome to _____! How
may I help you?...
Thank you and have a nice day!
Welcome back, Maam/Sir!
Have a nice day!
Good ______, Maam/Sir.
Via Telephone
Good ___, thank you for calling ___.
How may I help you?
I do not have the information you need now but
Let Me Get Back To You by ____ (within the day)
Is there anything else I can assist you with?
Thank you and have a nice day!
10/5 Rule: 10 steps away anticipate customer via eye contact
5 steps away nod and greet warmly with a smile

You might also like