Professional Documents
Culture Documents
Receivable Process
Agenda
Course Introduction
Module 1: Introduction to Accounts Receivable
Module 2: Customer Invoice Processing Sales and Distribution
Module 3: Customer Invoice Processing Lease Administration
Module 4: Other Receivables
Module 5: Incoming Payment Processing
Module 6: Write-Offs
Module 7: Accounts Receivable Reports
Course Summary
Course Assessment
Course Survey
Introduction
Please share with us:
Your name
Your section/unit
Years of experience in the field
An interesting fact about you
Ground Rules
Please consider the following guidelines during the training session:
Turn your cell phone to silent mode. Please step out of the class to take any
important phone call
Please do not access your e-mail or the Internet outside of breaks
Participate fully in the training session and respect each others contribution
Breaks are included at the discretion of the trainer
X
No Phones
X
Do Not Access
E-mail
Participate
Ask Questions
Breaks
Course Overview
The purpose of the Umoja Accounts Receivable Process course is to explain how to:
a. Maintain accurate records of the money owed to the UN by its customers,
b. Correctly apply money received from customers to their debtor accounts and,
c. Write-off uncollectible debts.
Prerequisite Review
Umoja Overview
Umoja Master Data and Coding Block Overview
Umoja Accounts Receivable Overview
Umoja Navigation
Course Objectives
After completing this course, you will be able to:
Explain the Umoja solution for AR
Explain the AR processes in Umoja
Report on revenue received by the UN
Process Customer Invoices in Sales and Distribution and Lease Administration
Recover costs due to the UN
Apply incoming payments to the accounts of customers
Perform the write-off of accounts that remain uncollectible
Agenda
Course Introduction
Module 1: Introduction to Accounts Receivable
Module 2: Customer Invoice Processing Sales and Distribution
Module 3: Customer Invoice Processing Lease Administration
Module 4: Other Receivables
Module 5: Incoming Payment Processing
Module 6: Write-Offs
Module 7: Accounts Receivable Reports
Course Summary
Course Assessment
Course Survey
Module 1 Objectives
After completing this module, you will be able to:
List the roles in the AR process
Explain the Umoja solution for AR
Explain how the Umoja Solution enables the UN to comply with relevant IPSAS
on Income Reporting.
Describe various document types used in AR processing.
Explain the high-level AR process
Key Terminology
Key Term
Description
Accounts Receivable (AR) A legally binding document itemizing money owed for products
Invoice
or services rendered.
The process of calculating the amount a customer owes the UN
Billing
for services rendered or products purchased.
It refers to a person or an organization that has a business
interest with UN. A BP can be a commercial customer that
Business Partner (BP)
purchases goods or services from UN and also a UN agency or
staff member.
A Business Partner (BP) data record (i.e. with Customer role)
containing all the information necessary to conduct business
Customer Master
with a single customer. Each record includes three levels of
data: general level data, company code level data and sales
organization level data.
An account that reflects sub-ledger activity in the General
Ledger. Details of customer (or vendor) transactions are
Reconciliation Account
recorded in the sub-ledger in reconciliation accounts which are
summarized in the General Ledger. Each customer (or vendor)
is assigned to a reconciliation account at the time of set up.
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Financial Accounting
User (AR)
Financial Accounting
Approver (AR)
Financial Accounting
(FI) Senior User
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Accounts Receivable
Accounts Receivable Recap:
The Accounts Receivable process area is comprised of all business processes
related to recording and tracking receivables from member states, donors,
commercial customers, staff members and any other entity that owes money to
the UN. AR activities are undertaken at both UNHQ and in the field. Examples
include:
Catering Services
Sale of Publications
Guided tours
Sale of audio/visual products
Lease administration for owned and
subleased properties
Proceeds from the sale of used and
surplus property
Grants billing to donors, and
Transfer of revenue bearing work/service
order management to other UN agencies
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Centralized
Data
Interfaced
Postings in
A/R
Dunning
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General
Ledger
Accounts
Receivable (AR)
Accounts
Payable (AP)
(contains Customer
accounts)
(contains vendor
accounts)
Fixed
Assets (FA)
(contains accounts of
assets not recorded in
Galileo)
Note: Currently, sub ledgers do not exist in Sun systems and IMIS
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Subsidiary
Ledgers
General
Ledgers
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Reconciliation Accounts
Updates to Reconciliation Accounts are done automatically in real-time when postings are
made in the subsidiary ledgers. The entries in the Reconciliation Account can only come
from a Subsidiary Ledger.
AR Subsidiary
Ledger
In the AR Subsidiary
Ledger, the
accounts of the
three customers are
debited by the
amounts of sales on
credit.
Customer A
General Ledger
2,000
Customer B
5,000
Customer C
3,000
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Account Group
Member State
Member State
Member State
Member State
Member State
Non Member State
Non Member State
Non Member State
Non Member State
Non Member State
Government and Local Authority
Government and Local Authority
Government and Local Authority
Government and Local Authority
UN Agency Fund Programme
UN Agency Fund Programme
UN Agency Fund Programme
UN Agency Fund Programme
Intergovernment and NGO
Intergovernment and NGO
Intergovernment and NGO
Commercial Customer
Commercial Customer
Commercial Customer
AR SPGL
indicator
M
V
K
N
A, F
M
V
K
N
A, F
V
K
N
A, F
V
K
L
A, F
V
K
A, F
V
K
A, F
Description
AR Assessed Contribution
AR Volunt Contribution AR
AR Volunt Contribution In Kind
AR VAT Receivable
Downpayment Received
AR Assessed Contribution
AR Volunt Contribution AR
AR Volunt Contribution In Kind
AR VAT Receivable
Downpayment Received
AR Volunt Contribution AR
AR Volunt Contribution In Kind
AR VAT Receivable
Downpayment Received
AR Volunt Contribution AR
AR Volunt Contribution In Kind
AP Loan Payable
Downpayment Received
AR Volunt Contribution AR
AR Volunt Contribution In Kind
Downpayment Received
AR Volunt Contribution AR
AR Volunt Contribution In Kind
Downpayment Received
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Income Section 2
Income Section 3
General Income
Services to Public
Reimbursement of services
provided to Specialized Agencies
& Others
Services to Visitors
Revenue Services of DESA
Bank Interest
Sale of Used Equipment
Refund of Previous Year
Expenditures
Contribution of Non-Member
States
Television and similar services
Miscellaneous Income
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Types of Customers
UN offices (both
live in Umoja)
Types of Income
Exchange
Transactions
Non-Exchange
Transactions
Voluntary
Contributions
UN offices (in
transition to
Umoja)
Assessed
Contributions
External
Inter-Office
Voucher (IOV)
Real Estate
(Lease-Out)
Real Estate (Lease-Out) External
External Billing
Billing, (External Revenue (Internal
Spendable or Non-Spendable)
Revenue)
n/a
Accounts Payable
Subledger Credit
Memo (-ve Exp
Account)
n/a
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Customer Invoice
Document (DR)
Current Term
Billing Document
Definition
Accounts receivable documents created directly in the AR sub ledger:
Dr Accounts Receivable
Customer Credit
Memo Document
(DG)
In AR, a Customer Credit Memo is a posting that reduces the balance of receivables. It is
normally created if the goods or services provided are returned or a discount is given on
the price charged.
Credit Memo documents are created directly in the AR sub ledger:
Cr Accounts Receivable
Incoming Payment
Document (DZ)
Noted Items
Documents that are one-sided memo entry. A subsequent event will update the noted
item and create a normal two-sided financial document. Noted items dont appear in
financial reports (e.g. trial balance).
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Current Terms
Advances from
Other
Definition
This document creates a noted item to tell Cash Management module to expect a specific
amount from a specific Customer. Once payment is received, an Incoming Payment
document (DZ) is created to record cash and a liability on the Customers account in AR sub
ledger.
Entry View
If you choose document display, the document is first displayed in the entry view. This view
contains the line items originally entered. Typically the Customer number is shown on the
first line of the document.
General Ledger
View
In the General Ledger view, a document contains the line items originally entered and split
line items generated by document splitting. Documents in the General Ledger view always
apply to a specific ledger. Typically we see GL accounts and all coding block that has been
derived instead of the Customer number.
Parked Document
Save as Parked
Unapproved
Document
Used to store (park) incomplete documents without carrying out extensive edit and budget
checks. Parked documents can be completed, checked, and then posted at a later date; if
necessary, by a different user.
Parked Document
Save as
Complete
Unapproved
Document
Used to carry edit checks. Only documents with successful checks can be saved with status
Save as Complete. If checks are failed, document can be saved with status Save as
Parked. Saving as Complete triggers workflow.
Posted Document
Approved
Document
Document that has been approved through workflow. With the exception of payment
method, payment terms, and long text, document information can no longer be changed.
Reversal
Document
Documents that have been posted and contain an error can be reversed. The reversal
document will refer to the original document while the original document will be updated
to reference the reversal document number.
Special GL
Indicator
Attribute of a posting which instructs Umoja to swap the default GL account for a special GL
account. SPGL are only available in AR and AP sub ledgers. E.g. VAT receivable.
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Zero Balance
Clearing Account
Current Terms
Inter-fund
Account
Definition
If the balancing dimensions in a document do not produce a balance of zero, the system
creates additional lines to balance the document for each splitting dimension (Fund,
Business Area, Grant, Segment). The default Zero Balance Clearing Account is the Equity in
Pool account (requirement with Cash Control).
Note: Creation of AR documents will not hit Zero Balance Clearing Account .
Umoja has been configured to automatically balance a document along 4 dimensions: Fund,
Business Area, Grant and Segment. This can be accomplished in two ways:
1. Account assignment is copied from the income statement line to the balance sheet line
2. Additional lines are added to the Zero Balance Clearing Account
Allows you to display document line items split according to selected dimensions (i.e. Fund,
Business Area). In this way, you can draw up a complete trial balance for the selected
dimensions at any time. The Split Processor balances inter-fund documents to the Equity in
Pool account.
N.B. Clearing documents have no transaction lines when the clearing does not cross
dimensions.
Document
Splitting
This document associates a receivable document (DR or DG) with an incoming payment
document (DZ). Clearing documents have no transaction lines. Clearing can be done
automatically when bank file includes a recognizable reference with the incoming
payment. Otherwise, user will create and clear incoming payment with account receivable
document manually (F-28).
Customer
Clearing
Document (DC)
Open Item
Outstanding
Receivable
Cleared Item
Recovered
Receivable
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Customer Invoice
Processing
Incoming
Payment
Processing
Collections and
Write-Offs
Customer Invoice Processing will be covered in the next three modules in line with the
three ways through which receivables are created in the AR Sub-ledger namely:
1. Sales and Distribution (Standard Order) Billing
2. Real Estate (Lease-Out) External Billing
3. Direct recording of receivables in the AR Sub-ledger.
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Touch Points
Touch points are those instances where one process or functionality interacts with another
process or functionality. These touch points seen between Accounts Receivable and other
functionality are outlined in the diagram below:
General Ledger
(FI)
Business Partner
Master Data
(system-wide)
Sales and
Distribution
(SD)
Accounts
Receivable
(FI)
Real Estate
Module
(RE)
Grants
Management
(GM)
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Learning Checkpoint 1
All of the following are capabilities of the Umoja Solution, EXCEPT:
Select the correct option.
A.
B.
C.
D.
Centralized Data
Automatic posting in A/R
Siloed functionality by functional area
Dunning
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Learning Checkpoint 1
All of the following are capabilities of the Umoja Solution, EXCEPT:
Select the correct option.
A.
B.
C.
D.
Centralized Data
Automatic posting in A/R
Siloed functionality by functional area
Dunning
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Module 1 Summary
The key points covered in this module are listed below:
The AR process area comprises all business processes related to recording and
tracking receivables from Member States, Donors, commercial customers and any
other entity that owes money to the UN
The UN reports its income in compliance with IPSAS 9 Revenue from Exchange
Transactions and IPSAS 23 Revenue from non-Exchange Transactions.
There are several methods used for cost recovery/billing in Umoja
The AR relevant roles that can be assigned to a Business Partner include FI
Customer, UN Customer (i.e. Customer with a Sales and Distribution view), UN
Tenant with Vendor Account and Sponsor
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Agenda
Course Introduction
Module 1: Introduction to Accounts Receivable
Module 2: Customer Invoice Processing Sales and Distribution
Module 3: Customer Invoice Processing Lease Administration
Module 4: Other Receivables
Module 5: Incoming Payment Processing
Module 6: Write-Offs
Module 7: Accounts Receivable Reports
Course Summary
Course Assessment
Course Survey
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Module 2 Objectives
After completing this module, you will be able to:
Explain the Services to Public and Staff process
List the Master Data elements in the SD module of Umoja
Identify the Sales Area associated to your operation
Describe the Billing of Services process
Describe the Sale of Inventory/Assets process
Describe the Third-party Procurement process
Explain the steps involved in creating customer invoices in Sales and Distribution
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Key Terminology
Key Term
Material
Item Category
Condition Types
Plant
Sales Area
Sales Organization
Description
It refers to all products and services procured, sold, charged and
delivered by UN.
It is an essential part of a sales order that generally controls the
behavior of an item in a sales order, such as pricing.
It determines how materials or services are sold and how they are
Distribution Channel distributed to customers, for example, retail, wholesale or selfcollection.
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Key Terminology
Key Term
Division
Business Area
Profit Centre
Funds Center
Fund
Functional Area
Cost Center
Description
It is an organizational unit that establishes responsibility for profits
from materials and services. It can be used to organize materials or
services, for example to form product groups or lines.
It is a classification of UN entities operating in Umoja. Examples of
business areas include Peacekeeping Missions, Special Political
Missions and Offices Away from Headquarters.
It represents a business function in Umoja.
It is an organizational unit within the FM module that controls a
budget. It is time dependent and has the valid from and to dates.
Every Funds Center corresponds to a Cost Center.
It represents the foundation for tracking, controlling and reporting on
available financial resources in Umoja.
It is a Master Data element that is maintained within the FM module.
It is also used in FI and CO to classify revenues and expenditures of an
organization by function.
It is an organizational unit that collects costs and revenues for ongoing
operations or functions.
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Billing of UN Common
Services
Sales or Donation of UN
Asset and Inventory
Third-party Procurement
When services to the public are processed in the SD module, invoices are raised to request
payment from customers. The raising of an invoice also establishes a receivable in the
customers account in the AR Sub-ledger.
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Customer
SD User
Verify BP and
Pricing
Conditions
Request a
Quotation
Customer
SD User
Place Order
SD User
Create
Standard
Order
SD Approver
Create
Quotation
SD Approver
Approve
Quotation
AR User
Approve
Standard
Order
AR User
Create and
Issue Invoice
Process
Incoming
Payment
Umoj
a
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Create
Standard
Order
Requisitioner/
Approver
Create/Approve
Shopping
Cart
SD Approver
Approve
Standard
Order
Buyer
Buyer
Conduct
Solicitation
Issue Award
or Bill of
Sales (in
Galileo)
AR User
AR User
Create and
Issue Invoice
Buyer
Create Sales
Contract
(Optional
Step)
SD User
Verify
Business
Partner
Process
Incoming
Payment
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When goods are delivered and the Goods Receipt is posted to enable the vendor
payment, the goods will not be transferred to Galileo and therefore will not become part
of the UN stock. However, the UN counterpart needs to perform good receipt or certify
the service received before the invoice can be paid.
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Third-party Procurement
The overall steps in the Third-party Procurement process are as follows:
External Role
SD User
SD User
Place Order
Verify BP and
Pricing
Conditions
Buyer
AR User
Treasury
Create and
Issue Invoice
Make Payment
to Vendor &
Receive Money
from Customer
Conduct
Solicitation &
Create a PO
Create
Standard
Order
SD Approver
Approve the
Standard Order
AR User
Process
Incoming
Payment
SRM Approver
Approve the
Shopping Cart
automatically
created
External Role
Deliver Order
Note: The Third Party Procurement Process is rarely used in Peacekeeping missions. If
the process does occur it requires ad hoc authorization from the Procurement division
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Pricing Conditions
Material Master
(Services)
Material Master
(Goods)
Reference Data
Currencies,
Country Codes
and Commodity
Codes
Quotation
Sales
Contract
Return Order
Standard/Sales
Order
Credit/Debit Memo
Request
Delivery
Document
Post
Good Issue
Delivery
Document
Good Receipt
SD Specific Processes
Invoice
Shared Processes
Credit/Debit Memo
Financial
Document
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SD User
SD Approver
Create
Standard
Order
Place Order
Approve
Standard
Order
Display &
Review
Standard
Orders
FI Senior User
Issue Single
or Combined
Invoice
FI Senior User
FI Senior User
Execute
Financial
Postings
Treasury
Receive
Payment
Issue Invoice
FI Senior User
Cancel
Invoice
FI Senior User
Display/
Change
Invoices
FI Senior User
Print Invoices
Umoj
Note: The remainder of this module looksaat the SAP steps to perform the various invoice
management processes.
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1000
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Step 4: Select the appropriate document number, then click the Individual billing
document button. [Note: Click the Combine billing document if consolidated
billing is required]
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Step 3:
e Click on the Save icon and note the
document number shown at the
bottom of the page.
f Click on the Back icon (or type /n in
the Command Field) to return to the
SAP Easy Access Screen. Type VF04
and press Enter. It will be noticed that
the Standard Order for the invoice
cancelled is ready for invoicing.
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Note: The detailed Grant Billing Process is similar to the SD Billing Process and can be found in FI311
Umoja Grants Management Process ILT Framework 1
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Touch Points
The Umoja system is an integrated system and most of its modules integrate with each
other to complete a process. Touch points are those instances where one process, subprocess or activity interacts with another process, sub-process or activity.
Sales/Donation
of UN Assets
Third Party
Procurement
Billing of UN
Common
Services
Customer
Invoice
Processing
Grants
Management
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Simulation Activities
Throughout this training, users will have the opportunity to
conduct activities in the form of simulations. Simulations
are interactive recordings of the Umoja system used to
help facilitate a handson learning experience. The
simulation links are provided on the corresponding activity
slides.
Users can access simulations in three different modes:
Show me: Users view a video of an entire transaction
being conducted
Lets do it together: Users will be prompted to input
data at key points during the transaction
(recommended)
Try it: Users can complete an entire transaction on their
own, with no additional instructions provided
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Activity 1
Transaction Name: Create an invoice originating from SD
Transaction Code: VF02, VF04
Link to the uPerform simulation:
https://www.unumoja.net/share/page/site/OCM/docum
entdetails?nodeRef=workspace://SpacesStore/e819cec827d7-4f53-8f19-346198883a5f
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Learning Checkpoint 1
The SD module is used to raise invoices for which of the following services?
Select the correct option.
A. Conference, media, television, broadcast, special events and security to a
Permanent Mission
B. Recovery of phone bills from Military Observers
C. Ad-hoc facility, engineering and maintenance services to the Host Government
D. Medical, personnel, training, legal, contractual and document the Red Cross
E. Recovery of liberty miles from staff members
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Learning Checkpoint 1
The SD module is used to raise invoices for which of the following services?
Select the correct option.
A. Conference, media, television, broadcast, special events and security to a
Permanent Mission
B. Recovery of phone bills from Military Observers
C. Ad-hoc facility, engineering and maintenance services to the Host Government
D. Medical, personnel, training, legal, contractual and document the Red Cross
E. Recovery of liberty miles from staff members
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Agenda
Course Introduction
Module 1: Introduction to Accounts Receivable
Module 2: Customer Invoice Processing Sales and Distribution
Module 3: Customer Invoice Processing Lease Administration
Module 4: Other Receivables
Module 5: Incoming Payment Processing
Module 6: Write-Offs
Module 7: Accounts Receivable Reports
Course Summary
Course Assessment
Course Survey
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Module 3 Objectives
After completing this module, you will be able to:
Define Lease Administration
Describe the lease types identified for UN
Explain the Lease Administration lifecycle
Describe the integration of Real Estate with Funds Management
Explain how the Financial Accounting Senior User creates receivables in the
tenants account
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Key Terminology
Key Term
Lease-in
External Lease-out
Internal Lease-out
Sales-based Lease-out
Description
This lease type is used when the space is leased from an external party
and is used by UN for its own use. This lease type represents the UN as
the Tenant.
These are leases where the space is leased to a UN agency external to
Umoja or to any other commercial entity. For example, UNDP, UNICEF
or JP Morgan Chase.
These are leases where the space is leased to an entity internal to
Umoja. The amounts owed are paid by the tenant via an internal debit
to the tenants expense and credit to the landlord's revenue.
These are leases with a commercial entity where all or a portion of the
rent is based on the amount of revenue generate by the tenant. It may
also include other tenant charges.
This refers to a person or an organization that has a business interest
related to real estate property with UN. A Business Partner can be an
owner, tenant, property manager, lease administrator, staff member,
consultant or other affiliate that uses UN premises to perform their
activities. These Business Partners may have one or more of the
following roles in Umoja Real Estate: Facilities Manager, Facilities
Planner, Lease Processor, Contract Approver, Landlord, Tenant or a
Contact Person.
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Key Terminology
Key Term
Building
Land/Property
Pooled Space
Rental Space
WBS Element
Description
It refers to any building structure occupied by UN (owned, leased or
right-to-use).
It refers to any parcel of property occupied by UN, be it owned, leased
or occupied on a right-to-use basis.
It refers to a flexible object that an be leased out either as whole or
divided into rental spaces. Pooled space cannot be leased out in their
own right.
It refers to a flexible object that is a space extracted from a pooled
space mainly for the purpose of leasing out.
A Master Data element that represents a project with its
structure. This is covered in the Project Management Process course.
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Lease Types
The main lease types identified for the UN are:
Lease Types
Lease-in
Lease-out
Where the UN is
occupying a space
that is not owned by
the UN.
Where the UN is
leasing space
(owned or not
owned by the UN) to
a third party, such as
another UN agency,
host government,
commercial entity,
NGO or other
organization.
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Lease-In Types
Financial (lease) arrangements of the real estate object have to be indicated in the Usage
View.
Lease Arrangements, as per IPSAS:
Finance Commercial: When the UN pays market rental rate and the leases meet one or
more of the following finance criteria: ownership transferred to the UN by the end of the
lease term; UN has the option to purchase the asset at lower than fair market value; lease
term is for the major part of the life of the asset, i.e. greater than 35 years; the present value
of the minimum lease payments, at the inception of the lease, amounts to substantially all of
the fair value of the leased asset (PV 90% of the fair value).
Finance Right-to-Use/InKind: When the leases meet one of the finance criteria and use of
the premises has been granted at no cost to the UN.
Finance Right-to-Use Nominal: When the leases meet one of the finance criteria and use of
the premises has been granted at nominal cost ( USD 1 per year) to the UN.
Finance Subsidized: When the leases meet one of the finance criteria and the rent is
subsidized. Sometimes the UN receives government funding to cover rental costs or in some
other cases, non-profit organization (like FIPOI in Geneva) provides rent that are not
profitable or below than market rate for the sake of a specific group.
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Lease-In Types
Financial (lease) arrangements of the real estate object have to be indicated in the Usage
View.
Lease Arrangements, as per IPSAS:
Operating Commercial: When the leases do not meet any of the finance criteria and the UN
pays market rental rates.
Operating Right-to-Use/In-kind: When the leases do not meet any of the finance criteria and
use of the premises has been granted at no cost to the UN.
Operating Nominal: When the leases do not meet any of the finance criteria and use of the
premises has been granted at nominal cost (USD 1 per year) to UN.
Operating Subsidized: When the leases do not meet any of the finance criteria and the rent is
subsidized. Sometimes the UN receives government funding to cover rental costs or in some
other cases, non-profit organization (like FIPOI in Geneva) provides rent that are not
profitable or below than market rate for the sake of a specific group.
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Lease-out Types
The various Lease-out types are:
Lease-out types
External: These are leases where the space is leased to an UN agency external to Umoja or to
any other commercial entity. For example, UNDP, UNICEF, JP Morgan Chase.
Internal: These are leases where the space is leased to an entity internal to Umoja. For
example, a Peacekeeping Mission or Special Political Mission.
Sales-based: These are leases with a commercial entity where all or a portion of the rent is
based on the amount of revenue generated by the tenant. It may also include other tenant
charges.
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Lease-out Contracts
Procurement Office
Facilities Management
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The processing of real estate lease contracts includes an integration of Real Estate with
the Funds Management (FM). There are two types of contracts:
Vendor Contracts
(Lease-in)
Customer Contracts
(Lease-out)
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Term
Renewal/ Notice
Conditions &
Adjustments
Posting Parameters
Positing Parameters
include information on
payment terms,
payment frequency and
Term
organizational
assignment (profit
center and business
area)
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Conditions &
Adjustments
Posting
Parameters
The contract term stipulating the beginning and end of the rental period prevents
the system from creating overlapping rental periods for a rental unit.
Renewal rules are used to renew fixed-term contracts.
A number of renewal rules are delivered as standard by Umoja and will remain
unchanged
During the creation of contracts, end-users select the renewal rule that applies
to their contract and can also create user-specific rules at the same time
A termination notice is used to terminate a contract on a specific date. They may
only be given on contracts that have been set up with an early termination clause.
When the notice is given, the reason to exercise the notice needs to be provided.
This justification is then used for notice reporting.
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Conditions &
Adjustments
Posting
Parameters
Conditions are an Umoja terminology that refer to types of rent and are key in capturing
the rent variations. Conditions provide UN with the capability to track updated
information about revenue generated from rental of premises across geographical
areas. Conditions include:
Base Rent
Cleaning
Rent Escalation
Pest Control
Admin Charges
Elevator use
Operating Expense
Provision/Rental of furniture
Electric
Provision/rental of video
Water
conference
Gas
Comp/phone and other IT
Sewer
equipment
Misc Charges
Sales-Based Rent
During the life cycle of a lease, the conditions may need to be adjusted based on terms
or clauses of leases.
Copyright United Nations
77
Posting Parameters
Term
Renewal/
Notice
Conditions &
Adjustments
Posting
Parameters
Posting Parameters, which are used in Umoja only in association with Internal and
External Leaseout contracts, outline agreements on postings, frequency and
organizational alignment in SAP.
Postings are used for Lease-out external to capture the
Landlord (UN entity) House Bank and Account information
which is used by the Tenant to send electronic payments and
for Lease-out internal, to specify the Tenants cost center for
posting of the Tenants lease expense
Frequency deals with the payment frequency and form for
objects in the contracts.
Organizational alignment defines the profit center and
business area for the objects in the contracts and it is used
for Lease-out internal to record the coding block of the
Tenant
78
Facilities Planner
Create Architectural
and Usage Objects
Lease Processor
Create /Update
Lease-out Contract
Approve Lease-out
Contract
Facilities Planner
Approve AO and
Approve/Release
Usage Objects
Financial Accounting
Senior User
Periodic Posting:
Simulation,
Execution and
Reversal
Lease Processor
Check Business
Partner
Financial Accounting
Senior User
79
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
In Umoja, the Lease Processor and the Financial Accounting Senior User can simulate
periodic postings to check for errors.
If the check reviews no errors, the Financial Accounting Senior User will create a
receivable in the tenants customer account. These financial postings represent the
revenue due from the tenant and include the associated coding block (fund, grant and
so on).
The steps to simulate a periodic postings are:
11.
Enter RERAPP in the Command field or click the SAP menu and select the Accounting >
Flexible Real Estate Management > Accounting > periodic postings > periodic posting:
Contracts menu item
80
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
81
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
82
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
Document Date: The date the financial documents are created in the system
83
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
Posting Period: The current open financial period for the financial records
Posting Run Mode: During a periodic posting simulation, the Posting Run Mode is always
Simulation
Type of Posting Run: This is always an Integrated Posting. The integrated posting accrues
the revenue due to the tenant, directly to the rental object
84
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
85
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
After running the simulation, the first screen displays a summarized listing of the run results.
7
Select the Documents button to view the simulated debits and credits with the complete
financial coding block of each
7
For example:
86
8
9
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
After simulating and reviewing the posting, the Financial Accounting Senior User re-executes
periodic postings, but this time changes the Posting Run Mode to Update Run
Click the Execute icon or select to Program -> Execute
9
Note: In the event of an error, the Financial Accounting Senior User can reverse the periodic
posting.
87
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
The first screen to appear will display a summarized listing of the run results.
10
Select the Documents icon which will show a popup from which you can navigate and display
the financial documents created
10
For example:
88
Create an Invoice
Create Lease-out
Contract
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
The Lease Processor can also simulate invoices but only after the Financial Accounting Senior User has
run the periodic posting
The steps to simulate an invoice are:
1 Enter RERAIV in the Command field or click the SAP menu and select the Accounting > Flexible
Real Estate Management > Accounting > Invoices > Create Invoices menu item
89
Create an Invoice
Create Lease-out
Contract
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
90
Create an Invoice
Create Lease-out
Contract
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
91
Create an Invoice
Create Lease-out
Contract
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
Note: These fields specify whether or not we need pick up items on the invoice that are the
result of the periodic posting run execution and/or cash flow forecast in the contract.
92
Create an Invoice
Create Lease-out
Contract
Update Lease-out
Contract
Periodic Posting,
Simulation,
Invoice simulation
93
Create an Invoice
Create Lease-out
Contract
Update Lease-out
Contract
Periodic Posting,
Simulation,
Execution &
Reversal
94
Simulation Activities
Throughout this training, users will have the opportunity to
conduct activities in the form of simulations. Simulations
are interactive recordings of the Umoja system used to
help facilitate a handson learning experience. The
simulation links are provided on the corresponding activity
slides.
Users can access simulations in three different modes:
Show me: Users view a video of an entire transaction
being conducted
Lets do it together: Users will be prompted to input
data at key points during the transaction
(recommended)
Try it: Users can complete an entire transaction on their
own, with no additional instructions provided
95
Activity 1
Transaction Name: Periodic Posting Execution
Transaction Code: RERAPP
Link to the uPerform simulation:
http://unsapuperform.umoja.un.org/gm/folder1.11.3845?mode=EU&originalContext=1.11.3790
96
Learning Checkpoint 1
The Financial Accounting Senior User can simulate periodic postings for rents due from
External Lease-Outs in which Umoja module?
Select the correct option.
A. Cost Accounting
B. Financial Accounting
C. Funds Management
D. Flexible Real Estate Management
E. Accounts Receivable
97
Learning Checkpoint 1
The Financial Accounting Senior User can simulate periodic postings for rents due from
External Lease-Outs in which Umoja module?
Select the correct option.
A. Cost Accounting
B. Financial Accounting
C. Funds Management
D. Flexible Real Estate Management
E. Accounts Receivable
Option D is the correct answer. Periodic postings
for rents due from External Lease Outs are done by
the Financial Accounting Senior User in the Flexible
Real Estate Management Module.
98
Module 3 Summary
The key points covered in this module are listed below:
Lease administration is used for the management of leases and involves creating,
managing, renewing and terminating real estate leases for both owned property
and rented premises
In Umoja, a lease is classified into two lease types - Lease-in and Lease-out
At UN, real estate leases (Lease-ins) are negotiated by the Procurement division
and customer contracts (Lease-outs) are negotiated by Facilities Management,
Engineering, or General Service
The Financial Accounting Senior User is responsible for creating receivables in the
customer accounts of Lease-out external after simulating periodic postings and
checking for errors.
For Lease-out internal, a funds commitment is generated by the Tenant and
assigned to the Lease-out internal contract
99
Agenda
Course Introduction
Module 1: Introduction to Accounts Receivable
Module 2: Customer Invoice Processing Sales and Distribution
Module 3: Customer Invoice Processing Lease Administration
Module 4: Other Receivables
Module 5: Incoming Payment Processing
Module 6: Write-Offs
Module 7: Accounts Receivable Reports
Course Summary
Course Assessment
Course Survey
100
Module 4 Objectives
After completing this module, you will be able to:
Manually create receivables directly in the AR Sub-ledger using both the Single
Line and Excel Upload Methods
Copyright United
Copyright
UnitedNations
Nations
101
102
103
Create Invoice
Review and
Approve
Invoice
104
Review and
Approve
Invoice
Create Invoice
At the time a vendors invoice is paid in the Accounts Payable module, the following entries are
passed:
The amount accumulated in the AR VAT Recoverable Account (15201020) is used to prepare the
quarterly VAT Return. To determine this amount, a report is run as follows:
Access the Advance Return for Tax on Sales/Purchases screen.
1
105
Review and
Approve
Invoice
Create Invoice
5
3
6
106
Create Invoice
Review and
Approve
Invoice
The report has sections for both Input Tax (VAT paid for purchases) and Output Tax (VAT received
from sales). A claim for a reimbursement from the Government is made for the amount by which
Input Tax exceeds Output Tax.
107
Review and
Approve
Invoice
Create Invoice
(Return)
Once the amount of recoverable VAT is determined, an invoice for the Government can now be
prepared. This will create a VAT Receivable as follows:
1
2
108
Create Invoice
(Return)
Review and
Approve
Invoice
Reference
Posting Date
Amount
Currency
109
Create Invoice
(Return)
Review and
Approve
Invoice
4 Edit (as needed) individual line items, comprising the invoice , as follows:
GL Account Number
110
Review and
Approve
Invoice
Create Invoice
(Return)
Review the entries to ensure the
fields were filled correctly.
7
111
Review and
Approve
Invoice
Create Invoice
(Return)
To see the users named in the workflow table who can
review or approve this document:
8
Access the Command Field and type the Workflow tcode: SBWP then press Enter.
10
8
8
10
112
Create Invoice
(Return)
Review and
Approve
Invoice
11
12
113
Create Invoice
(Return)
Review and
Approve
Invoice
114
Create Invoice
(Return)
4
Review and
Approve
Invoice
115
Review and
Approve
Invoice
Create Invoice
(Return)
5
116
Create Invoice
(Return)
Review and
Approve
Invoice
10
117
Review and
Approve
Invoice
Create Invoice
(Return)
After the invoice is posted, confirm this by
reviewing the customers account as follows:
1
5
2
1
4
118
Create Invoice
(Return)
Review and
Approve
Invoice
The Customers open items with SPGL are displayed. Note that the posted document
(2200000271) is one of them.
119
Create Invoice
(Return)
Review and
Approve
Invoice
When the invoice is approved, the customers account in the Accounts Receivable
Subsidiary Ledger is debited. This triggers an automatic update of the AR
Reconciliation Account in the General Ledger. The approval process is the same as
that for creating invoices directly in the AR sub-ledger through Excel Uploads
(explained shortly).
Once the invoice is approved, account 15201020 should be allocated to clear the
amount of recoverable VAT that has now been transformed into a receivable VAT.
This is done using the T-code F-03. An example of how this t-code is used to clear a
GL account is as follows:
120
121
122
123
Upload Assessments
and Credit
Calculations
Review and
Approve
Invoice
124
Approve
Invoice
The process begins when Assessments and credit calculations are uploaded into Umoja. The system
parks the invoices or credit notes, so they can be reviewed and posted.
Access the Accounts Receivable Doc Upload page.
125
Approve
Invoice
126
Approve
Invoice
The Upload is first executed in the Test Mode. If no errors are reported it is next repeated and Saved
as Completed. This initiates the workflow process. The invoice is sent to the inbox of the AR
Approver for review and posting.
127
Review and
Approve
Invoice
The Invoice is reviewed and posted following the same process described above for the
Single Manual Entry Method.
128
Touch Points
The Umoja system is an integrated system and most of its modules integrate with each
other to complete a process. Touch points are those instances where one process, subprocess or activity interacts with another process, sub-process or activity.
Assessed
Contributions
Tax Accounting
Customer
Invoice
Processing
Loans to Parties
external to
Umoja
129
Simulation Activities
Throughout this training, users will have the opportunity to
conduct activities in the form of simulations. Simulations
are interactive recordings of the Umoja system used to
help facilitate a handson learning experience. The
simulation links are provided on the corresponding activity
slides.
Users can access simulations in three different modes:
Show me: Users view a video of an entire transaction
being conducted
Lets do it together: Users will be prompted to input
data at key points during the transaction
(recommended)
Try it: Users can complete an entire transaction on their
own, with no additional instructions provided
130
Activity 2
Transaction Name: Allocate a GL Account in Umoja
Transaction Code: F-03
Link to the uPerform simulation:
https://www.unumoja.net/share/page/site/OCM/docum
entdetails?nodeRef=workspace://SpacesStore/249d750dc2af-4530-87df-4a32e6cf4382
131
Activity 3
Transaction Name: Park a Customer Invoice and Approve
in Business Workplace
132
Learning Checkpoint 1
The Accounts Receivable process covers the creation of all of the following automatic
and manual customer invoices, EXCEPT:
Select all that apply.
A.
B.
C.
D.
Lease Administration
Leave Administration
Grants Management
Transactions from revenue bearing work
133
Learning Checkpoint 1
The Accounts Receivable process covers the creation of all of the following automatic
and manual customer invoices, EXCEPT:
Select all that apply.
A.
B.
C.
D.
Lease Administration
Leave Administration
Grants Management
Transactions from revenue bearing work
134
Module 4 Summary
The key points covered in this module are listed below:
Customer invoices are directly created in the AR Sub-ledger when they do not
originate from the sale of goods or services .
Customer invoices can be created manually or uploaded into Umoja from an Excel
File or legacy system via an interface.
VAT is paid in the AP Sub-ledger at the time vendor invoices are paid. However, VAT
Receivables are established in the AR Sub-ledger.
Assessed contributions are calculated in a legacy system and interfaced into Umoja
Customer invoices created directly in the AR Sub-ledger are approved via workflow.
135
Agenda
Course Introduction
Module 1: Introduction to Accounts Receivable
Module 2: Customer Invoice Processing Sales and Distribution
Module 3: Customer Invoice Processing Lease Administration
Module 4: Other Receivables
Module 5: Incoming Payment Processing
Module 6: Write-Offs
Module 7: Accounts Receivable Reports
Course Summary
Course Assessment
Course Survey
136
Module 3 Objectives
After completing this module, you will be able to:
Explain how to move Incoming Payments from EFT-In to either Customers'
Accounts or the Unapplied Cash Account
Describe how to move Incoming Payments from the Unapplied Cash Account to
Customers Accounts
Describe how to apply a partial payment to a Customers Account
Explain how to raise a Credit Memo
137
138
FBL5N
ZARFBL5N
FBL5N
139
140
Matching to Clear
If the incoming payment contains information e.g. invoice number, that identifies an existing
receivable for the same amount, Umoja will establish a match between the two. The receivable
will be automatically cleared by the incoming payment.
Dr 64VQA
Bank EFT In Clearing (GL A/c 11011X16)
Cr 20OLA
Customer Open Item (GL A/c 15101XXX)
141
142
143
AR staff can then manually allocate the customers account i.e. match the DR doc to the DZ doc
using t-code F-32.
Exceptionally, the cash/cheque may be received prior to a receivable being set up. In this case,
there will be no Customer Open Item to credit. Instead the money should be credited to G/L
account 39201020 Unapplied Cash and later transferred via Journal Voucher (using t-code FV50)
to a Customers Account when a receivable is set up.
144
Customer:
Outstanding Amount:
Being:
AR Document #:
145
3
4
146
6
7
147
10
a
c
b
148
16
15
11
12
13
14
149
17
150
18
19
20
In the Command
Field type
FEBAN and then
click on Execute
to return to the
Edit Bank
Statement
Screen.
Double click on
the Incoming
Payment that
was just applied
to a Customer
A/c. It now
displays a green
status.
Review the
document
number in
Posting Area 2
(FB03 or double
click the doc#)
19
20
151
152
Scenario
The UN supplies Fuel to ICAO Montreal (A/c 1114000000). Our records show that ICAO still owes
us for fuel supplied and invoiced in May 2013. ICAO contends that payment was made in May 2013.
After reviewing bank statements for May, it is discovered that a payment was indeed received from
ICAO but because the amount was less than expected, the money was instead credited to
Unapplied Cash. Other details are as follows:
Customer Inv# (DR): 2200000290
Amount:
$5,000
Date of invoice:
13 May 2013
153
4
1
154
155
156
a
b
157
In addition to an Incoming
Payment, the amount a
customer owes may also be
reduced through a Credit
Memo issued by the UN.
1 In the Command Field
enter the t-code FV75 and
press Enter. This opens the
Park Customer Credit
Memo: Company Code
1000 Screen.
2 Enter data in the relevant
fields and click Enter.
3 Follow the same procedure
for simulating and
introducing an invoice into
workflow described earlier.
158
2
2
159
6
4
160
Type the amount of the Credit Memo you intend to allocate to the Customer Invoice in the From
and To fields of the Amount (USD) section.
Click on Process Open Items. This opens the Clear Customer: Process Open Items Screen. The
system displays all documents with the amount (selected by default) specified.
De-select (double click)all the amounts you dont intend to allocate in this transaction. Only the
debit (DR) and credit (DG) docs should remain selected.
161
10
11
18
10
162
13
163
Touch Points
Touch points are those instances where one process, sub-process or activity interacts with
another process, sub-process or activity.
Daily
Reconciliation of
Bank
Transactions
Customer
Invoice
Processing
Incoming
Payment
Processing
Cheque and
Cash
164
Activity 1
Transaction Name: Display Open Line Items by Customer
Transaction Code: FBL5N
Link to the uPerform simulation:
https://www.unumoja.net/share/page/site/OCM/docum
entdetails?nodeRef=workspace://SpacesStore/50bde04fd260-4aee-8ccb-bddfc09b871f
165
Learning Checkpoint 1
Which of the following statement is false about the Electronic Funds Transfer (EFT) In
Clearing Account?
Select all that apply.
A.
B.
C.
D.
166
Learning Checkpoint 1
Which of the following statement is false about the Electronic Funds Transfer (EFT) In
Clearing Account?
Select all that apply.
A.
B.
C.
D.
167
Module 5 Summary
The key points covered in this module are listed below:
Incoming Payment processing involves the analysis and reconciliation of all
incoming payments that have not been automatically applied to an open item at
the time bank statements are uploaded.
Payments can be cleared manually against the invoice through multiple options
Inputs in this process include payments under EFT or receipts of cheque and cash
Outputs of this process include a fully or partially cleared invoice and a credit
receipt
Incoming payments process starts with Incoming payments received by Treasury
and transferred over to A/R. Then payments run through an automated clearing
process. If payments meet the automatic criteria for clearing, they are cleared
automatically. If they do not clear automatically, they can be cleared by a manual
process
168
Agenda
Course Introduction
Module 1: Introduction to Accounts Receivable
Module 2: Customer Invoice Processing Sales and Distribution
Module 3: Customer Invoice Processing Lease Administration
Module 4: Other Receivables
Module 5: Incoming Payment Processing
Module 6: Write-Offs
Module 7: Accounts Receivable Reports
Course Summary
Course Assessment
Course Survey
169
Module 4 Objectives
After completing this module, you will be able to:
Explain the Write-offs process
Identify the steps involved in the Write-offs process
Create and post the parked document in allowance for bad debt
Create and post the parked document on Write-off
Block a customer
Post general provision (accrual) as a reversal
170
Key Terminology
Key Term
Credit Check
Payment Terms
Partial Payment
Block
Payment Block
Description
A static or dynamic mechanism to block sales orders and
delivery documents automatically if the customer has any
outstanding invoice for a predefined period. In order to classify
customers according to the risk they represent and to trigger
the relevant checks, risk categories are defined and assigned to
customers.
It is the permissible length of time for a customer to pay the AR
Invoice.
A payment that is posted to an account without any open items
being cleared or a portion of an open invoice received.
It is a restriction against a customer master data record that
prevents the customer from any future activity against the
account. There are different types of blocks, such as Posting
Block and Payment Block.
This block stops payments to the customer at the company
code level.
171
Key Terminology
Key Term
Residual Item
Dunning
Description
An item that results when a payment is made for less than the
actual amount outstanding. The original open item is cleared
and the system posts a new open item. This new open item is
for the same amount as the original open item minus the
amount paid.
The process of notifying customers of outstanding debts and
systematically applying penalties to ensure payment.
Dunning Proposal
Dunning Letter
Dunning Reminder
Dunning Level
172
The Write-off process is initiated when one of two scenarios take place:
1. An outstanding payment is not collected despite multiple collection efforts
2. The accounting department has prior knowledge of non-recoverability of debt (without any
collection efforts)
It is important to separate Write Offs from Allowance for Doubtful Accounts (AFDA).
AFDA are estimates of the amounts that wont be recovered and are statistical for budget
purposes. They are recorded as accruals at the end of an accounting period and reversed at the
beginning of the next period.
In Umoja, AFDA are recorded at the General Ledger level while Write-Offs are recorded at the
Accounts Receivable sub-ledger level to clear the account receivable open item.
This Module describes how to record Write-Off of balances receivable in Umoja after bad debts
have been identified and all appropriate approvals for write-off have been received.
173
Change
Credit
Terms
Block the
Customer
174
Block the
Customer
Change
Credit
Terms
In the Item 1/Other clearing/17 section, enter information in the following fields:
Amount
Business Area
Assignment (# of original doc)
Reference test
175
Block the
Customer
Change
Credit
Terms
In the Next Line Item section at the bottom of the screen, enter information in the following
fields:
Posting Key: 40
Account: G/L Write-off Account Number
176
Block the
Customer
Change
Credit
Terms
11
In the Item 2/ Debit entry / 40 section, enter information in the following fields:
Amount
Business Area
Cost Center
Text
Click the More button
177
Block the
Customer
Change
Credit
Terms
13
14
icon
178
Check for
Bad Debt
Write Off
Open Item
Block the
Customer
Change
Credit
Terms
16
Click Complete
179
Block the
Customer
Change
Credit
Terms
Once the document has been saved as completed, it is sent through workflow for approval.
To review the steps followed by the approver to view and approve a document in workflow, please
refer to module 4.
180
Block the
Customer
Change
Credit
Terms
When a receivable is written off from a customer's account, it is advisable to put a block
on that customer's account. This will ensure that any incoming payments or subsequent
transactions cannot be posted to the account. Because of this a block should only be
placed after all open items have been cleared.
A request for blocking a customer will be prepared by the AR User and forwarded to the
Financial Accounting Approver (AR) for review and approval. If s/he endorses the Users
proposal for blocking the customer with long outstanding balances, notification will sent
to the Business Partner Maintenance team for processing.
181
Block the
Customer
Change
Credit
Terms
Instead of blocking a customer's account, restrictions should be put on how much they
can buy on credit. The following steps are executed to change credit terms:
The Financial Accounting Approver (AR) reviews the Users proposal for changing
credit terms. The Approver either has the authority to approve the change to credit
terms or obtains the authorization from the applicable authority
If the proposal is rejected, the Requestor is notified of rejection
If the proposal is approved, the approved change requests are forwarded to the
Business Partner Master Data Maintenance team for processing
182
Learning Checkpoint 2
Which of the following is not an output of the Write-off process?
Select the correct option.
A.
B.
C.
D.
183
Learning Checkpoint 2
Which of the following is not an output of the Write-off process?
Select the correct option.
A.
B.
C.
D.
184
Module 6 Summary
The key points covered in this module are listed below:
The Write-off process is triggered when the Write-off Process Requestor identifies
a need for bad debt, write-off, blocking the customer or changing credit terms
The Financial Accounting User (AR) reviews open items for the customer to
determine collection issues
The Financial Accounting Approver (AR) reviews the users proposal for recording
allowances for bad debt and for Write-off at the open item level (specific) and
decides whether to approve it
Approved block requests are forwarded to the Master Data Maintenance Team for
processing
Approved change requests are forwarded to the Business Partner Master Data
Maintenance Team for processing
185
Agenda
Course Introduction
Module 1: Introduction to Accounts Receivable
Module 2: Customer Invoice Processing Sales and Distribution
Module 3: Customer Invoice Processing Lease Administration
Module 4: Other Receivables
Module 5: Incoming Payment Processing
Module 6: Write-Offs
Module 7: Accounts Receivable Reports
Course Summary
Course Assessment
Course Survey
186
Reports
Some reports that can be used in Accounts Receivable are:
187
Agenda
Course Introduction
Module 1: Introduction to Accounts Receivable
Module 2: Customer Invoice Processing Sales and Distribution
Module 3: Customer Invoice Processing Lease Administration
Module 4: Other Receivables
Module 5: Incoming Payment Processing
Module 6: Write-Offs
Module 7: Accounts Receivable Reports
Course Summary
Course Assessment
Course Survey
188
Course Summary
In this course we covered:
Review of the Umoja solution for Accounts Receivable
High level overview of the AR process and the roles involved in that process
Key changes to the Cash Management and Treasury process include transition to
cash pooling and House Bank creation
The steps followed to create and process a customer invoice
The steps followed to process an incoming payment
The steps followed to record the write-off of bad debt
189
Course Assessment
Now that you have completed all the modules in this course, you can test your
knowledge by completing the Course Assessment.
To receive credit for completing this course, you must pass this assessment with a
minimum score of 90%.
To complete the assessment you must return to the Learning Management System:
1. Log into Inspira
2. Navigate to Main Menu -> Self-Service -> Learning -> My Learning
3. Search for the name of the course under the My Learning Activities section
4. Click the Start link of the course assessment
5. Click the Submit button once you have completed the assessment
190
Agenda
Course Introduction
Module 1: Introduction to Accounts Receivable
Module 2: Customer Invoice Processing Sales and Distribution
Module 3: Customer Invoice Processing Lease Administration
Module 4: Other Receivables
Module 5: Incoming Payment Processing
Module 6: Write-Offs
Module 7: Accounts Receivable Reports
Course Summary
Course Assessment
Course Survey
191
Course Survey
Your feedback is important to the continuous improvement of our training program.
Please complete the evaluation for this course using the following steps:
1. Log into Inspira
2. Navigate to Main Menu -> Self-Service -> Learning -> My Learning
3. Search for the name of the course under the My Learning Activities section
4. Click the Start link of the course survey
5. Click the Submit button once you have completed the course survey
192
193