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GoPro Hero 4

Task 1
Task #1: Using the Hero GoPro user manual, turn on the camera
Time on task: The average time it took for the user to complete/quit/call the
help desk on this task was seconds. Below are the times for each participant
Participant

Seconds

102

41

37

25

105

15

45

Efficiency/inefficiency of task: The average rating, on a scale of 1-5 (where


one is inefficient, three is neutral, and five is efficient) was, which means it was
rated somewhat efficient on average. Below are the ratings from each
participant.

Participant

Rating

Efficiency Rating

Inefficient

Efficient

Efficient

Efficient

Efficient

Efficient

Somewhat
Efficient

Task 1 continued
Success rate

The average success rate for this task was 85.7%. Below are the scores for each participant.
Participant

Score

Ease/difficulty of task
The average rating, on a scale of 1-5 (where one is easy, three is neutral, and five is difficult) was 2.5,
which means it was rated easy. Below are the ratings from each participant.
Participant

Rating

Efficiency
Rating

Difficult

Somewhat
easy

Easy

Easy

Difficult

Easy

Neutral

Task 2
Task 2: Use GoPro Hero 4 to capture a 10 second video
Time on Task: The average time it took for the user to

complete/quit/call the help desk on this task was seconds.


Below are the times for each participant
Participant

Seconds

35

36

40

33

35

32

38

Efficiency/inefficiency of task: The average rating, on a scale of 1-5 (where


one is inefficient, three is neutral, and five is efficient) was, which means it was rated
efficient on average. Below are the ratings from each participant.

Participant

Rating

Efficiency Rating

Efficient

Efficient

Efficient

Efficient

Efficient

Efficient

Somewhat
Efficient

Task 2 continued
Success rate
The average success rate for this task was 100% . Below are the scores for
each participant.
Participant

Score

Ease/difficulty of task

The average rating, on a scale of 1-5 (where one is easy, three is neutral, and five is difficult)
was 1, which means it was rated easy. Below are the ratings from each participant.
Participant

Rating

Efficiency
Rating

Easy

Easy

Easy

Easy

Easy

Easy

Easy

Task 3
Task 3: Migrate to the camera on the GoPro Hero 4 and take a still shot
Time on Task: The average time it took for the user to
complete/quit/call the help desk on this task was seconds. Below are
the times for each participant

Participant

Seconds

45

102

60

75

57

38

92

Efficiency/inefficiency of task: The average rating, on a scale of 1-5

(where one is inefficient, three is neutral, and five is efficient) was, which means
it was rated efficient on average. Below are the ratings from each participant.

Participant

Rating

Efficiency Rating

Neutral

Somewhat
Inefficient

Inefficient

Inefficient

Neutral

Efficient

Inefficient

Task 3 continued
Success rate: The average success rate for this task was .85% . Below are
the scores for each participant.
Participant

Score

Ease/difficulty of task: The average rating, on a scale of 1-5 (where one


is easy, three is neutral, and five is difficult) was 3.42, which means it was
rated somewhat difficult. Below are the ratings from each participant.
Participant

Rating

Efficiency Rating

Easy

Difficult

Somewhat
Difficult

Somewhat
Difficult

Somewhat
Difficult

Easy

Difficult

Task 4
Task 4: In the video mode, take a time lapse video using the GoPro Hero
4 camera.

Time on Task: The average time it took for the user to

complete/quit/call the help desk on this task was seconds. Below are the
times for each participant
Participant

Seconds

84

101

57

63

111

45

93

Efficiency/inefficiency of task: The average rating, on a scale of 1-5

(where one is inefficient, three is neutral, and five is efficient) was, which
means it was rated 2.71 which is somewhat inefficient on average.
Below are the ratings from each participant

Participant

Rating

Efficiency Rating

Neutral

Inefficient

Somewhat
efficient

Neutral

Somewhat
Inefficient

Efficient

Inefficient

Task 4 continued
Success rate:

The average success rate for this task was .57% . Below
are the scores for each participant
Participant

Score

Ease/difficulty of task: The average rating, on a scale of 1-5 (where one is


easy, three is neutral, and five is difficult) was 3.57, which means it was rated
somewhat difficult. Below are the ratings from each participant
Participant

Rating

Efficiency Rating

Somewhat
Difficult

Difficult

Neutral

Neutral

Somewhat
Difficult

Somewhat
Easy

Somewhat
Difficult

Task 5
Task 5: Migrate to the camera feature and turn on the night mode and
take a still shot

Time on Task: The average time it took for the user to complete/quit/call
the help desk on this task was seconds. Below are the times for each
participant

Participant

Seconds

48

55

37

40

33

41

51

Efficiency/inefficiency of task: The average rating, on a scale of 1-5

(where one is inefficient, three is neutral, and five is efficient) was, which
means it was rated 4.42 which is somewhat efficient on average. Below
are the ratings from each participant

Participant

Rating

Efficiency Rating

Somewhat
efficient

Somewhat
efficient

Efficient

Efficient

Efficient

Efficient

Somewhat
efficient

Task 5 continued
Success rate: The average success rate for this task was100% . Below are
the scores for each participant
Participant

Score

Ease/difficulty of task: The average rating, on a scale of 1-5 (where one


is easy, three is neutral, and five is difficult) was .50, which means it was rated
somewhat neutral. Below are the ratings from each participant
Participant

Rating

Efficiency Rating

Somewhat
Easy

Neutral

Easy

Somewhat
Easy

Easy

Somewhat
Easy

Neutral

Task 6
Task 6: Attach GoPro Hero 4 Camera to the floatable stick
Time on Task: The average time it took for the user to complete/quit/call
the help desk on this task was seconds. Below are the times for each
participant

Participant

Seconds

62

69

64

75

88

32

71

Efficiency/inefficiency of task: The average rating, on a scale of 1-5

(where one is inefficient, three is neutral, and five is efficient) was, which
means it was rated 3.42 which is somewhat efficient on average. Below
are the ratings from each participant

Participant

Rating

Efficiency Rating

Somewhat
efficient

Somewhat
efficient

Somewhat
efficient

Normal

Somewhat
inefficient

Efficient

Somewhat
inefficient

Task 6continued
Success rate: The average success rate for this task was100% . Below are
the scores for each participant
Participant

Score

Ease/difficulty of task: The average rating, on a scale of 1-5 (where


one is easy, three is neutral, and five is difficult) was2.57, which means it
was rated somewhat easy. Below are the ratings from each participant
Participant

Rating

Efficiency Rating

Somewhat
Easy

Neutral

Somewhat
Easy

Somewhat
Easy

Somewhat
Difficult

Easy

Somewhat
Difficult

Task 7
Task 7: Using the GoPro App find my camera
Time on Task: The average time it took for the user to complete/quit/call
the help desk on this task was seconds. Below are the times for each
participant

Participant

Seconds

70

65

58

71

69

41

54

Efficiency/inefficiency of task: The average rating, on a scale of 1-5

(where one is inefficient, three is neutral, and five is efficient) was, which
means it was rated 3.42 which is somewhat efficient on average. Below
are the ratings from each participant

Participant

Rating

Efficiency Rating

Somewhat
efficient

Somewhat
efficient

Somewhat
efficient

Somewhat
efficient

Somewhat
efficient

Efficient

Somewhat
efficient

Task 7continued
Success rate: The average success rate for this task was .85% . Below are
the scores for each participant
Participant

Score

Ease/difficulty of task: The average rating, on a scale of 1-5 (where


one is easy, three is neutral, and five is difficult) was2.57, which means it
was rated somewhat easy. Below are the ratings from each participant
Participant

Rating

Efficiency
Rating

Somewhat
Difficult

Somewhat
Difficult

Somewhat
Difficult

Somewhat
Difficult

Somewhat
Difficult

Somewhat
Easy

Somewhat
Difficult

Task 8
Task 8: Using the GoPro App take a 25 second video
Time on Task: The average time it took for the user to complete/quit/call
the help desk on this task was seconds. Below are the times for each
participant

Participant

Seconds

55

69

67

74

72

45

90

Efficiency/inefficiency of task: The average rating, on a scale of 1-5

(where one is inefficient, three is neutral, and five is efficient) was, which
means it was rated 3.42 which is somewhat efficient on average. Below
are the ratings from each participant

Participant

Rating

Efficiency Rating

Somewhat
efficient

Somewhat
efficient

Neutral

Somewhat
efficient

Somewhat
efficient

Efficient

Somewhat
inefficient

Task 8continued
Success rate: The average success rate for this task was .85% . Below are
the scores for each participant
Participant

Score

Ease/difficulty of task: The average rating, on a scale of 1-5 (where


one is easy, three is neutral, and five is difficult) was 2.14, which means it
was rated somewhat easy. Below are the ratings from each participant
Participant

Rating

Efficiency
Rating

Somewhat
easy

Somewhat
easy

Somewhat
easy

Somewhat
easy

Somewhat
easy

Easy

Somewhat
Difficult

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