A STUDY ON CUSTOMER SATISFACTION TOWARDS TVS

MOTOR
1) Name:
2) Gender
a.[ ] Male
b [ ] Female
3) Age
a. [ ] Below 20 years b. [ ] 21 to 30 years c. [ ] 31 to 40 years
d. [ ] 41 to 50 years e. [ ] Above 51 years
4) Educational qualification
a.[ ] School levels b. [ ] Diploma c. [ ] UG
d. [ ] PG
e. [ ] Others
5) Occupation
a. [ ] Business
b. [ ] Employee
c. [ ] Employer
d. [ Professionals e. [ ] Students
f. [ ] Others
6) Annual income
a. [ ]5000-10000 b. [ ]20000 to Rs50,000 c. [ ] 500001 to 100000
d.[ ] Above Rs 1, 00,000
7) Martial Status
a. [ ] Unmarried
b. [ ] Married
8) Place
a.[ ] Urban
b. [ ] Semi-Urban
c. [ ] Rural
9) Type of Family
a. [ ] Joint
b).[ ] Nuclear
10)Which motorcycle of TVS Motors Auto do you own?
a.TVS XL
b. Star city
c.TVS Flame
d. Apache RTR
e.Scooty
11)Which series of TVS Motors motorcycle do you own?
a.Less than 100cc

b.More than 100cc

12)What was the source of information for the purchase of TVS Motors
Motorcycle?
a. Family

b. Friends

d. Mechanics

e. Dealers

f. Others

______________________ (Please Specify)

13) How do you feel when you ride your TVS Motors
a. Excited

b. Playful

c. Happy

d. Boring

14) Where do you service your two wheeler?

a. TVS showroom_____________ b.Other Mechanics ____________
15)Are you aware of the service provided by the Showroom?
a. Yes

b. No

16)Are you satisfied with the after sale and service provided in show Room?
a. Highly Satisfied
c. Dissatisfied

b. Satisfied
d. Highly Dissatisfied

17)What is your level of satisfaction towards TVS Motors motorcycle?

a. 0-25%

b. 25-50%

c. 50-75%

d. 75-100%

21)Overall, how would you rate TVS Motors?

a. Excellent

b. Good

c. Neither good Nor Bad

d. Very Bad

d. Bad

22)Does the company allow credit sales?

a. Yes

b. No

23)Are you satisfied with the promotional measures provided by the TVS motors
a. Highly Satisfied
c. Dissatisfied

b. Satisfied
d. Highly Dissatisfied

24)Do you recommend others to purchase this bike?

a. Yes

b. No

25)Suggestion