Professional Documents
Culture Documents
SUPPY CHAIN
SIDDHARTH MALBARI.
ROLL NO. 52
Facilities:
Facilities are the actual physical location in the supply chain
network where product is stored, assembled or fabricated.
The two major types of facilities are production sites and
storage sites.
Commissionaires in Noida, Mumbai, Kolkata and Bangalore.
Inventory:
The base is prepared in commissionaires and then transported
to different retail outlets.
The outlet keep the inventory stock of only three days because
it is a perishable good.
Hence, the inventory stock cost is reduced.
As only the base is transferred to the store, in case of any
particular item demand is increased, it does not create any
problem.
Transportation :
They use the refrigerated trucks in which the base is kept and
there is controlled temperature.
There are 110 trucks to supply the bases across India.
There is also a vacant space in which extra base is kept to fill the
demand of a particular store.
The company will not incur any additional transportation costs as
the counters are along the highway or on the trucks route.
Information:
There was no proper medium of coordination between the
suppliers and the out let managers.
This all happened because of customer database was not
maintained and outlet manager could not recall the need of
customer.
The cost got increased and they were not able to come across this
problem in the absence of proper information system.
Therefore, commissionaires were created.
Till 11am, all the dough get prepared and rest of work filling ,
topping is done after customers orders.
The reasons are to estimate demand more carefully and not to
compromise on quality.
Pizza hut estimates demand on daily bases. demand estimation is
based on past experiences where changes of buffer also
considered and 10% buffer ratio is taken. Demand estimation is
done through the manual participation of the manager of
particular outlet. While estimating customers demand, both, the
home delivery orders of customers and those customers who used
to dine in, take into account. After the demand estimation,
operation process started.
Implemented in pizza hut to fulfill the quality standards. Different quality management staff is also
there in pizza hut. The shift managers have the task to observe whether the quality standards match or
not, whereas there are a total quality management department at the main office in Gurgaon. This
department has the task to implement quality standards and know whether they are achieved or not.
Pizza hut has worked a lot to increase the responsiveness towards customers demand. Few years
back they had some complaints from customers who ordered from home delivery service.
Actually the pizza hut claims that where ever you live, your location does not matter, we deliver your
order with in 45 minutes to you.
For this purpose they have designed their own software system at which they save the data (name,
contact and address) of customer who call attheir call centre to order pizza & enjoy the home delivery
service .pizza hut now tracks not only phone orders, but online orders and can track real time what
commercials people are watching and respond to.
By sending another person pizza hut now successfully improves the flow of it supply chain process.
After the implementation of specialized software they have achieved :
Maximum return on their technology investment.
Provides the fastest time to value.
Enables them to work with single vendor to reduce integration and implementation issue
Is build by experts on foundation that expands as their business grows.
Rapid time to value.
Cost effective by this way they have improved their supply chain process.
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