Professional Documents
Culture Documents
axw124730@utdallas.edu
www.linkedin.com/in/wessa
EDUCATION
The University of Texas
at Dallas
December 2015
B.S., Business with Entrepreneurship Focus; Minor in Psychology
GPA 3.65
Deans List Fall 2014, Spring 2015
EXPERIENCE
Walmart Richardson, Texas
September 2001-March 2003
Customer Service Manager
Supervised five to seven cashiers per shift and trained new employees.
Resolved customer frustrations when needed to promote good customer relations
Executed check cashing, issuing money orders, wiring funds via MoneyGram
Tom Thumb - Richardson, Texas
March 2003-September 2004
Cash Office Clerk
Balanced and reconciled all payment types for up to 12 cashier tills per shift
Strengthened cash handling accuracy; store had the fewest shortages/overages in the North
Texas region in 2003
Assisted customers with check cashing, money orders, money wires, lottery tickets and
refunds
Aveda Artistic Salon Spa Dallas, Texas
October 2004-April 2011
Guest Services Supervisor
Managed schedules for at least 13 service employees using SalonBiz Software.
Increased customer bookings by 25% by promoting packages, direct mail marketing and
rearranging schedules
Interviewed, trained and wrote schedules for front desk staf
Aveda Institute - Dallas, Texas
April 2011-October 2012
Booking Department Manager
Built schedule templates and managed appointments for an average of 80 students
Coached students on efective product recommendation techniques and customer retention
strategies
Created and maintained a system for student duties, time of requests, special events, and
career fairs
Aveda Artistic Salon Spa- Dallas, Texas
October 2012-July 2013
Personnel Manager
Performed inventory audits, purchase orders, receiving orders for professional and retail
products
Analyzed reports on average product sales to minimize product waste by 20%
ORGANIZATIONS
Phi Theta Kappa, University of Texas at Dallas
December2012-current
ADDITIONAL INFORMATION
Registered Yoga Instructor
CPR and AED for Adults Certification
Eligibility: USPR Eligible to work in the U.S. with no restrictions