Amber Wess
The University of Texas
at Dallas
December 2015
B.S., Business with Entrepreneurship Focus; Minor in Psychology
GPA 3.65
Dean’s List Fall 2014, Spring 2015
Walmart – Richardson, Texas
September 2001-March 2003
Customer Service Manager
 Supervised five to seven cashiers per shift and trained new employees.
 Resolved customer frustrations when needed to promote good customer relations
 Executed check cashing, issuing money orders, wiring funds via MoneyGram
Tom Thumb - Richardson, Texas
March 2003-September 2004
Cash Office Clerk
 Balanced and reconciled all payment types for up to 12 cashier tills per shift
 Strengthened cash handling accuracy; store had the fewest shortages/overages in the North
Texas region in 2003
 Assisted customers with check cashing, money orders, money wires, lottery tickets and
Aveda Artistic Salon Spa – Dallas, Texas
October 2004-April 2011
Guest Services Supervisor
 Managed schedules for at least 13 service employees using SalonBiz Software.
 Increased customer bookings by 25% by promoting packages, direct mail marketing and
rearranging schedules
 Interviewed, trained and wrote schedules for front desk staf
Aveda Institute - Dallas, Texas
April 2011-October 2012
Booking Department Manager
 Built schedule templates and managed appointments for an average of 80 students
 Coached students on efective product recommendation techniques and customer retention
 Created and maintained a system for student duties, time of requests, special events, and
career fairs
Aveda Artistic Salon Spa- Dallas, Texas
October 2012-July 2013
Personnel Manager
 Performed inventory audits, purchase orders, receiving orders for professional and retail
 Analyzed reports on average product sales to minimize product waste by 20%

 Mediated conflicts between staf members to maximize goodwill and productivity
Rovia – Plano, Texas
July 2013 to current
Digital Marketing Coordinator
 Implemented and refined remarketing campaign for shopping cart abandonment on site
resulting in over $755,000 recovered sales for 2014
 Increased engagement and followers in Twitter Social Media channel by 50% in 4 th quarter of
 Generate monthly landing page and Email marketing promotions using templates and basic
HTML in Unbounce tool
 Create unique content for Facebook, Twitter, Instagram, and Pinterest platforms to increase
reach, engagement, and drive traffic to the website.
Sunstone – Plano, Texas
May 2014 to current
Registered Yoga Instructor
 Teach yoga and fitness classes to an average of twenty students in a heated environment
 Certified in four class types and received above satisfactory score of Noteworthy in all
classes from management

Phi Theta Kappa, University of Texas at Dallas
Registered Yoga Instructor
CPR and AED for Adults Certification
Eligibility: USPR – Eligible to work in the U.S. with no restrictions