Amber Wess

axw124730@utdallas.edu
www.linkedin.com/in/wessa
EDUCATION
The University of Texas
at Dallas
December 2015
B.S., Business with Entrepreneurship Focus; Minor in Psychology
GPA 3.65
Dean’s List Fall 2014, Spring 2015
EXPERIENCE
Walmart – Richardson, Texas
September 2001-March 2003
Customer Service Manager
 Supervised five to seven cashiers per shift and trained new employees.
 Resolved customer frustrations when needed to promote good customer relations
 Executed check cashing, issuing money orders, wiring funds via MoneyGram
Tom Thumb - Richardson, Texas
March 2003-September 2004
Cash Office Clerk
 Balanced and reconciled all payment types for up to 12 cashier tills per shift
 Strengthened cash handling accuracy; store had the fewest shortages/overages in the North
Texas region in 2003
 Assisted customers with check cashing, money orders, money wires, lottery tickets and
refunds
Aveda Artistic Salon Spa – Dallas, Texas
October 2004-April 2011
Guest Services Supervisor
 Managed schedules for at least 13 service employees using SalonBiz Software.
 Increased customer bookings by 25% by promoting packages, direct mail marketing and
rearranging schedules
 Interviewed, trained and wrote schedules for front desk staf
Aveda Institute - Dallas, Texas
April 2011-October 2012
Booking Department Manager
 Built schedule templates and managed appointments for an average of 80 students
 Coached students on efective product recommendation techniques and customer retention
strategies
 Created and maintained a system for student duties, time of requests, special events, and
career fairs
Aveda Artistic Salon Spa- Dallas, Texas
October 2012-July 2013
Personnel Manager
 Performed inventory audits, purchase orders, receiving orders for professional and retail
products
 Analyzed reports on average product sales to minimize product waste by 20%

 Mediated conflicts between staf members to maximize goodwill and productivity
Rovia – Plano, Texas
July 2013 to current
Digital Marketing Coordinator
 Implemented and refined remarketing campaign for shopping cart abandonment on site
resulting in over $755,000 recovered sales for 2014
 Increased engagement and followers in Twitter Social Media channel by 50% in 4 th quarter of
2014
 Generate monthly landing page and Email marketing promotions using templates and basic
HTML in Unbounce tool
 Create unique content for Facebook, Twitter, Instagram, and Pinterest platforms to increase
reach, engagement, and drive traffic to the website.
Sunstone – Plano, Texas
May 2014 to current
Registered Yoga Instructor
 Teach yoga and fitness classes to an average of twenty students in a heated environment
 Certified in four class types and received above satisfactory score of Noteworthy in all
classes from management

ORGANIZATIONS
Phi Theta Kappa, University of Texas at Dallas
December2012-current
ADDITIONAL INFORMATION
Registered Yoga Instructor
CPR and AED for Adults Certification
Eligibility: USPR – Eligible to work in the U.S. with no restrictions

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