SAp QM Overview

WELCOME TO
QUALITY MANAGEMENT
MODULE
Sanjay Kumar
25th June 2008
QM Module
QM Module General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
QM Overview
Business
Scenario
:
Main Business
Scenario
Industrial companies perform quality inspections on
products at various stages in the logistics supply

chain.
They need to maintain inspection specifications,
record inspection results, and can perform

evaluations using this data.
SAP AG 1999
QM Integration
Basic
Basic data
data
Materials
Vendors
Routings
Documents
Inspection plan
Characteristics
PP
MM
Purchasing
Purchasing
Requisition
Requisition
Production
Production
planning
planning
Inventory
Inventorymgmt
mgmt
Invoice
Invoice
verification
verification
Reqt
Reqtplanning
planning
R-cut
R-cutcapacity
capacity
planning
planning
Goods
Goodsreceipt
receipt
Stock
Stocktransfer
transfer
Goods
Goodsissue
issue
QM
Warehouse
Warehouse
management
management
Inspection lot
Inspection
Inspection lot
lot
Insp. methods
Insp. catalogs
Print
Printinsp.
insp. instruction
instruction
Test equipment
Planned
Planned
Orders
Orders
Opening
Opening
period
period
Order:
Order:
--Creation
Creation
--Release
Release
--Confirmation
Confirmation
Shop
Shopfloor
floor
control
control
Capacity
Capacity
leveling
leveling
CAM
Results
Resultsrecording
recording
PM
Test
Testequipment
equipment
management
management
SD
Usage
Usage decision
decision
Shipping
Shipping
Billing
Billing
QM Overview
Planning
Inspection
Control
6
QM Overview
Quality Planning: Activities
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
Creating and managing the

master data that is required
(among other items) to plan
and execute quality
inspections.
equipment mgmt.
QM Overview
Quality Inspection: Activities
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
Determining whether the units

inspected fulfill the predefined
quality requirements.
equipment mgmt.
QM Overview
Quality Control: Activities
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
Implementing different
preventive, monitoring and
corrective activities.
These activities are based on the
specifications from quality
planning and the evaluations of
quality inspections and quality
notifications.
398
398
157
157
equipment mgmt.
005
005
np
np
QM Overview
Quality Certificates: Activities
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
Certifying the quality of a material

or product.
Quality certificates contain
specification values,
and
inspection results.
texts,
equipment mgmt.
10
QM Overview
Quality Notification : Activities
Recording the Non-Conformance
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
or product.
Investigation and analysis of defect
Record Cause , Task and activities ,
etc.,
equipment mgmt.
11
QM Overview
Test Equipment Management: Activities
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
Managing master data as well as

the planning and processing
calibration inspections for test
and measurement equipment.
30
equipment mgmt.
12
QM Module - General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Standard Reports
Benefits
Processes
13
QM Overview
Quality Planning: Activities
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
Creating and managing the

master data that is required
(among other items) to plan
and execute quality
inspections.
equipment mgmt.
14
Quality Planning
Inspection Planning
Inspection Plan
Master Recipes
Basic Data
Catalog / Selected Sets
Master Inspection Characteristics
Class Characteristics
Inspection Method
Sampling Procedure / Sampling
Scheme
Work Center
Logistic Master Data
Material master QM-View
Quality Info Record
15
Quality Planning
QM Basic Data and Inspection Plan Structure
Inspection Plan Structure :

Material master
record
Vendor master
record
Customer master
record
Inspection
characteristic
Insp. plan
Header
Operation
Work center
Production
resources/tools
SAP AG 2001
16
Quality Planning
Inspection Plan :
Inspection plans is used to describe how a quality
inspection should be performed for one or more materials.
Define in the inspection plan in which order individual
inspection operations should occur and which inspection
characteristics should be inspected, using which inspection
specifications.
Inspection plans for different uses (for Example goods issue
inspection, Inprocess Inspection, Inspection during Sales etc.).
17
Quality Planning
Master Inspection Characteristic
Basic Data : Master Inspection Characteristics
Characteristic
control
What is to be inspected?
References to
master records
General data
Administrative data
SAP AG 1999
18
Quality Planning
Master Inspection Characteristics :
Inspection characteristic describes WHAT needs to be inspected.
MIC can be either Qualitative or Quantitative and intended for
repetitive use.
Catalogs & inspection Methods are assigned to MICs
Defect Catalogs are assigned in case Defect Recording is required.
Control Indicators defines the parameters for Result recording of
the MIC & Result analysis.
19
Quality Planning
Basic Data
Usage
: Usage
of Catalogs
of Catalog
Cracked
Cracked
Damaged
Damaged
Scratched
Scratched
Warped
Warped
CODING
1001
1002
1003
1004
SAP AG 2001
Warped
Damaged
Cracked
Dented
20
Quality Planning
Cat
Codes
Type
Codes
Selected
Selected
Grp
Set
Set
Codes
Defects
Defect consequences
Causes
Events
Usage decisions
Task
Characteristic attributes
21
Quality Planning
Catalog :
The catalog contains unique, non-numerical data in
the system that is defined at client or plant level.
Can define our own code groups and codes for
each catalog type.
Directly assign catalogs to master inspection
characteristics
Use the catalogs to make it easier to record inspection
results, defects, and defect locations during inspection
lot processing
22
Quality Planning
Inspection Method: General
Basic Data : Inspection Method
Qualification
What kind of inspection

is to be performed?
Texts
Validity
Classification
SAP AG 2001
23
Quality Planning
Inspection Method:
An inspection method describes how the inspection to be carried out
for an inspection characteristic.
Common family of components which are inspected under standard
specifications, norms etc can be treated as inspection method which will
be assigned to master inspection characteristic
Up to ten inspection methods can be assigned to a master inspection
characteristic, however only one inspection method can be assigned to
the planned characteristic.
Inspection method is maintained at plant level and validity from effective
date.
Inspection method identifier is optional Text, Long Text, Inspector
Qualification to be entered on data screen for every inspection method
24
Quality Planning
Quality Info Record :
When a quotation or purchase order is created, the system checks
whether a Q-info record is required and available for the combination
of material and vendor. A check is made to determine whether the
purchase order can be released
Specify a status profile for releasing the supply relationships as well as
the QM system of the material-vendor combination in the Q-info record
This facilitates the inspection or perform a goods receipt inspection
and/or source inspections
25
QM Module General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Standard Reports
Benefits
Processes
26
QM Overview
Quality Inspection: Activities
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
Determining whether the units

inspected fulfill the predefined
quality requirements.
equipment mgmt.
27
Quality Inspection
Inspection Lot Creation
Result Recording
Quantitative / Qualitative / Calculated chars

Single/Multiple recording
Valuation with specification
Defect Recording : For deviation
Manual / Automatic Lot

Stock / Non-Stock relevant Lot
Manual / Auto creation

Continued with notification : Background process
Usage Decision
UD code / Stock Posting / Quality Score Calculation
28
Quality Inspection
Inspection Lot :
Inspection Lot: Business Scenario
Inspection
lot
The inspection lot represents the request to a

plant to perform a quality inspection on a
certain quantity of a material.
SAP AG 1999
29
Quality Inspection
Inspection
Lot Lot:
: General
Inspection
General
Maintenance
order
Goods
movement
Production
order
Inspection
lot
Customer
order
Quality
inspection
Delivery
Deadline
monitoring
11
10
12
9
8
3
7 6 5
Manual
SAP AG 2001
30
Quality Inspection
Inspection Process : Result Recording
QM Inspection Process: Results Recording
Event
Inspection lot
Sample determination
Enter results
Results
recording
Valuation
Completion
Defects recording
Usage decision
Evaluation
SAP AG 1999
31
Quality Inspection
Defect recording business scenario :
Defects Recording: Business Scenario
SAP AG 1999
32
Quality Inspection
Usage Decision
Effects :
Usage Decision: Effects
Vendor
Stock
Purchasing
Production
Units
Inspection stage
Statistics
Quality level
t
A B
C
D
Time
SAP AG 1999
33
QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Standard Reports
Benefits
Processes
34
QM Overview
Quality Certificates: Activities
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
Certifying the quality of a material

or product.
Quality certificates contain
specification values,
and
inspection results.
texts,
equipment mgmt.
35
Quality Certificate
Incoming
Vendor certificate against Good receipt
Outgoing
Certificate Profile
- Certificate Planning
- Certificate Processing
36
Quality Certificate
37
QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Standard Reports
Benefits
Processes
38
QM Overview
Quality Notification : Activities
Recording the Non-Conformance
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
or product.
Investigation and analysis of defect
Record Cause , Task and activities ,
etc.,
equipment mgmt.
39
Notification Type
Vendor problem
Internal problem
Customer complaint
Notification Process
Automatic trigger from defect recording / Manual creation.
Predefined codes as per catalog used in
Item / Task / Activity
Catalog maintained at client level.
Task completion for notification closure
Standard report for notification.
40
Elements:
Archive Link
Description
Defects analysis
Workflow
Evaluations
Q Notification
Tasks
Controlling
Status
management
Nonconformity
costs
QM costs
Actions
Notification
Complaint Details
Complaint type and rejection details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)
Purpose :
To record & process
different types of
problems..
To analyze the defects &
monitor the correction of
these defects.
Task Completion and

Notification closure
Report
42
QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Test Equipment Management
Standard Reports
Benefits
Processes
43
QM Overview
Test Equipment Management: Activities
Quality
planning
Quality
inspection
Quality
control
Quality
certificates
Quality
notifications
Test
Managing master data as well as

the planning and processing
calibration inspections for test
and measurement equipment.
30
equipment mgmt.
44
Test Equipment Management

Purpose :
To ensure that the Test Equipment ( which is used for Inspection )
continues to meet the pre-defined specifications.
Process:
Creation of
Equipment
Maintenance task list
Maintenance plan
Scheduling the Plan
Processing of Calibration order (Internal / External)
Creation of the lot
Result recording
Defect recording
Usage decision
Notification processing for any deviation.
45
QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Standard Reports
Benefits
Processes
46
QM Integration
Basic
Basic data
data
Materials
Vendors
Routings
Documents
Inspection plan
Characteristics
PP
MM
Purchasing
Purchasing
Requisition
Requisition
Production
Production
planning
planning
Inventory
Inventorymgmt
mgmt
Invoice
Invoice
verification
verification
Reqt
Reqtplanning
planning
R-cut
R-cutcapacity
capacity
planning
planning
Goods
Goodsreceipt
receipt
Stock
Stocktransfer
transfer
Goods
Goodsissue
issue
QM
Warehouse
Warehouse
management
management
Inspection lot
Inspection
Inspection lot
lot
Insp. methods
Insp. catalogs
Print
Printinsp.
insp. instruction
instruction
Test equipment
Planned
Planned
Orders
Orders
Opening
Opening
period
period
Order:
Order:
--Creation
Creation
--Release
Release
--Confirmation
Confirmation
Shop
Shopfloor
floor
control
control
Capacity
Capacity
leveling
leveling
CAM
Results
Resultsrecording
recording
PM
Test
Testequipment
equipment
management
management
SD
Usage
Usage decision
decision
Shipping
Shipping
Billing
Billing
QM integration
Position of QM
Quality
Management:
Integration
in logistical
processes
MM
Quality
Management
PM
PP
SD
SAP AG 1999
48
QM integration
Material Management
Manages quality information for materials, vendors
Releases vendors; Monitors their QM systems
Manages the release status of delivery relationships, for example
Vendor approval, Sample Approval etc
Evaluates vendors on the basis of quality using quality scores from
audits, goods receipt inspections, and problem notifications.
Requests quality certificates and monitors their receipt. Tracking of
vendor certificates.
Triggers source inspections to be carried out at the vendors premises
before the vendor is due to make a delivery - Source inspection.
Triggers inspections for goods movements, for example, goods receipt
Blocks payments until Inspection Lots are accepted
49
QM integration
Production Planning
Batch management
Handles inspection characteristics and setup characteristics for operations
Manages quality inspections for manufacturing orders
Handles in-process inspections during production at freely defined
inspection Points- In-process Inspection (Qty/time based)
Scrapping procedures
Triggers final inspection upon goods receipt from production
Confirms quality and quantity information for manufacturing orders
Monitors production quality with the help of control charts and determines
process capability.
Manages problems in production using quality notifications and by
processing corrective tasks
50
QM integration
Sales and Distribution
Batch allocation during delivery of finished goods
Customer Complaints Handling
Manages customer-related quality information
Triggers an inspection at shipping when the delivery is createdLot Creation thro PGI for Sales Inspection
Lot Creation thro PGR for Customer Returns
Creates quality certificates with the delivery
Plant Maintenance
Equipment related data maintenance
Calibration
51
QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Standard Reports
Benefits
Processes
52
Reports
53
Reports
54
Reports
55
Reports
56
Reports
57
QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Standard Reports
Benefits
Processes
58
Benefits
BENEFITS :
Comprehensive master data maintenance by system.
Stocks in Quality till inspection is completed.
Inspection Results are available on line, hence retrieval is
will be easy and trends/SPC of characteristics can be
viewed on line
Quality Score for vendor is based on U D.
Standardized methodology for complaint reporting and
analysis.
Calibration frequency scheduled by system for instruments.
Standard reports for analysis and review.
59
QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Standard Reports
Benefits
Processes
60
QM Processes
1.
QM Master Data
2.
Incoming Inspection
3.
In Process Inspection
4.
Final Inspection
5.
Stock Transfer Inspection
6.
Customer Complaints and Return
7.
Miscellaneous Inspection
8.
Calibration Inspection
61
1. QM Master Data
62
QM Master Data
Change
Create
(One time only)
(many times)
1. Material master
2. Inspection Method
3. MIC
4. Equipment Master
5. Catalog
6. Selected Set
7. Sampling Procedure
8. Inspection plan
9. Maintenance Task list
10.Quality info Record
:
:
:
:
:
:
:
:
:
:
Display
(any time)
MM01,MM02,MM03
QS31,QS32,QS33
QS21,QS23,QS24
IE01,IE02,IE03
QS41,QS42
QS51,QS52
QDV1,QDV2,QDV3
QP01,QP02,QP03
IA01,IA02,IA03
QI01,QI02,QI03
63
2. Incoming Inspection
64
Incoming Inspection
Incoming Insp
GR-MIGO Posting by MM
Inspection Lot : Type 01
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Defect Recording
in RR
Resul
t
Not
Ok
OK
Usage Decision (QA11)
- Stock Posting
- Quality Score updation
- UD code Valuation
- Inspection lot completion
Notification
Creation (QM01)
Background
Quality
Notification
Notification
processing (QM02)
Notification
Closure
65
3. In-Process Inspection
66
In-process Inspection
In-process Materials
Order create by PP
QA32
Result Recording
characteristics
Defect Recording
in RR
Resul
t
Not
Ok
OK
Valuation is required on each

recording
Lot Usage Decision
Notification
Creation (QM01)
Background
Quality
Notification
Notification
processing (QM02)
Notification
Closure
67
4. Final Packing Inspection
68
Final Inspection
Final Inspection
GR Posting by PP
QA32
Result Recording
characteristics
Defect Recording
in RR
Resul
t
Not
Ok
OK
- Stock Posting in Silo
- UD code Valuation
Notification
Creation (QM01)
Background
Quality
Notification
Notification
processing (QM02)
Notification
Closure
69
5. Stock Transfer Inspection
70
Stock Transfer Inspection

Plant to Plant
Stock Transfer
GR Posting by MM
QA32
Result Recording
characteristics
Defect Recording
in RR
Resul
t
Not
Ok
OK
- Stock Posting
- UD code Valuation
Notification
Creation (QM01)
Background
Quality
Notification
Notification
processing (QM02)
Notification
Closure
71
6. Customer complaint
and Returns
72
Customer Rejection
Create Return Sale Order
by SD thro VA01
Post Goods Receipt to
storage loc using VL01n
for Inspection lot creation.
Classification of
customer
complaint
Inspection Lot : Type 05 created

and viewed thro QA32
Result Recording for

investigation finding
Notifications Process contains :
Customer Details / Sale order
Complaint type and rejection
details
Causes (Root Cause)
Usage Decision
for the Lot
Defect
Recording
Create Notification
Task Completion and
Generate Report
73
Customer complaint
Notification Raised
by SD
Notifications Process contains :
Customer Details / Sale order
Complaint type and rejection
details
Causes (Root Cause)
Send to Concerned
Personnel for actions
Task Completion and

Generate Report
74
7. Miscellaneous Inspection
75
(Audit/Reverse Engg)
Manual Lot Creation
using QA01
Manual Lot origin :Type 89
QA32
Result Recording (QE51n)
for inspection
characteristics
Defect Recording
in RR
Resul
t
Not
Ok
OK
- UD code Valuation
Notification
Creation (QM01)
Background
Quality
Notification
Notification
processing (QM02)
Notification
Closure
76
8. Calibration Inspection
77
Internal Calibration
QC Equipment
Calibration Order
Searching thro IW39
Master
Master Data
Data ::
Equipment
Equipment Master
Master :: IE01,IE02,IE03
IE01,IE02,IE03
Maintenance
Maintenance Task
Task list
list :: IA01,IA02,IA03
IA01,IA02,IA03
Maintenance
Maintenance Plan
Plan :: IP41
IP41
Scheduling
Scheduling :: IP10
IP10
Inspection Lot list :Type 14

QA32
Result Recording (QE51n)
for inspection
characteristics
Defect Recording
in RR
Not
Ok
Resul
t
Notification
Creation (QM01)
Background
Quality
Notification
OK
- UD code Valuation
Notification
processing (QM02)
Notification
Closure
78
External Calibration
Lab Equipment
to be calibrated by external
Calibration Order Searching thro IW39
Calibration Order Processing thro IW32
Master
Master Data
Data ::
Equipment
Equipment Master
Master :: IE01,IE02,IE03
IE01,IE02,IE03
Maintenance
Maintenance Task
Task list
list :: IA01,IA02,IA03
IA01,IA02,IA03
Maintenance
Maintenance Plan
Plan :: IP41
IP41
Scheduling
Scheduling :: IP10
IP10
Create Purchase Order and

Gate Pass by MM thro ME21N
Defect Recording
in RR
Create service entry sheet by

MM thro ML81N
Inspection Lot list :Type 14
created and viewed thro QA32
Result Recording (QE51n) for
inspection characteristics
Not Ok
Resul
t
Quality
Notification
OK
- UD code Valuation
If Inspection Lot not required
Notification
Creation (QM01)
Background
Service Entry Sheet completion /

MIRO Processing by QM
Notification
processing (QM02)
Notification
Closure
79
Thank you
80

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WELCOME TO

products at various stages in the logistics supply

record inspection results, and can perform

Creating and managing the

Determining whether the units

Certifying the quality of a material

Managing master data as well as

Creating and managing the

QM Basic Data and Inspection Plan Structure

Inspection Plan Structure :

Basic Data : Master Inspection Characteristics

Basic Data : Inspection Method

What kind of inspection

Determining whether the units

Inspection Lot Creation

Quantitative / Qualitative / Calculated chars

Defect Recording : For deviation

Manual / Automatic Lot

Manual / Auto creation

UD code / Stock Posting / Quality Score Calculation

Inspection Lot: Business Scenario

The inspection lot represents the request to a

Certifying the quality of a material

Predefined codes as per catalog used in

Item / Task / Activity

Catalog maintained at client level.

Task completion for notification closure

Standard report for notification.

Task Completion and

Managing master data as well as

Test Equipment Management

Stock Transfer Inspection

Customer Complaints and Return

Valuation is required on each

Lot Usage Decision

4. Final Packing Inspection

5. Stock Transfer Inspection

Stock Transfer Inspection

Inspection Lot : Type 05 created

Result Recording for

Task Completion and

Inspection Lot list :Type 14

Create Purchase Order and

Create service entry sheet by

If Inspection Lot not required

Service Entry Sheet completion /

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