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Stacy Maple

72 Dudley Hill Road Dudley MA 01571 / (508) 208-0381 / Stacy3481@gmail.com


A self-starter and quick learner. Versatile skill set with 10+ years experience in an office setting
providing customer service for both personal and commercial insurance.
Ability to effectively communicate at all levels; well-developed listening and communication skills.
Proven planning and organizational skills with the ability to handle multiple priorities effectively.
Goal-oriented professional with exceptional technical knowledge and skills.
Focused and hardworking; able to troubleshoot complex problems and get the job done.
Adept at managing multiple, diverse tasks simultaneously; work well under pressure.
Able to effectively analyze data to determine appropriate actions.
KEY
STRENGTHS
Uses sound
judgment to make
good decisions
based on
information
gathered and
analyzed.

CAREER HIGHLIGHTS
S M A L L C O M M E R C I A L U N D E R W R I T I N G T E C H at Hanover Insurance
Worcester, MA 2014 to present
Provide daily support to Underwriting in the management of all underwriting
transactions, compliance rules and documentation.

Perform standard duties utilizing developed procedures for account triage, risk
acceptability, file preparation and basic to moderate complexity analysis of
underwriting transactions including report ordering, file documentation and agency
Pays close attention communications.
to detail, accuracy
and completeness. Coordinates multiple deliverables to achieve service standards and underwriting
guidelines.
Maintains high level
Provides accurate rating instructions for high quality output.
of productivity and
self-direction.
Learn territorial differences and business strategies for growth and profitability.
Developing ability to build and maintain close working relationships with agents,
Takes personal
underwriters and peers.
responsibility for job
performance.
P O L I C Y S E R V I C E S R E P R E S E N T A T I V E at Commerce Insurance
Webster, MA 2006 to 2014
Analyzes problem
by gathering and
organizing all
relevant information
to come up with
appropriate
solutions.

Screen and process work to assure accuracy, completeness and adherence to


guidelines.
Develop a working knowledge of the various lines of business requirements, to
ensure program and underwriting compliance.
Effective analytical skills to assure response and resolution for prompt policy and
transaction issuance to maintain high customer service levels.

Adapts to changing
work environments, Maintain a working knowledge of the various third party systems, to understand
work priorities and the interrelationship and/or their impact on Automobile and Property processing
requirements/systems.
organizational
needs.
E D U C AT I O N
2014-2017
Nichols College
Dudley, MA GPA 3.54
Bachelors of Science in Business Administration
Plans and organizes
tasks and work
2008-2013
Nichols College
Dudley, MA
responsibilities to

achieve objectives. Associate in Business Administration


Adheres to
organizational
policies and
procedures.

2013
The Institutes
Philadelphia, PA
Introduction to Property and Casualty Insurance

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