Professional Documents
Culture Documents
providing
customer
satisfaction
is
our
most
important goal.
(a) principal
(b) principles
(c) principled
(d) principle
106. Since _______ the new product, profits have
increased by sixty-eight percent, and customer
surveys show a strong, positive response.
(a) starting
(b) beginning
(c) opening
(d) launching
(b) clear
(c) keep
(d) hold
110. I will be _______ with our sales, marketing and
advertising departments on the new product line at
the team meeting on Friday.
(a) coordinating
(b) coordination
(c) coordinate
(d) coordinator
111. In light of recent problems, we need to tell the
accounting staff that an excessive amount of data
entry errors could be grounds for ______.
(a) termination
(b) classification
(c) reduction
(d) promotion
112. Your first paycheck will be two weeks in
arrears, but after that you will be paid _______ the
first and fifteenth of every month unless these dates
fall on a holiday.
(a) at
(b) in
(c) on
(d) by
113. This afternoon, _______ from the Southern
Valley plant were laid off in an unexpected factory
closing that left employees angry and confused.
(a) employ
(b) employers
(c) employees
(d) employment
114. Although current employees are encouraged to
apply for the new management positions, they will
not receive _______ treatment and must compete
with external candidates.
(a) preferring
(b) preferential
(c) preference
(d) prefer
115. I'd like to ask everyone to come by my office
tomorrow and meet my new _______ assistant,
Marcella.
(a) administration
(b) administrative
(c) administrator
(d) administer
116. Before you leave today, please try to contact the
executive secretary, _______ ask her for the CEO's
contact information and availability.
(a) but
(b) and
(c) although
(d) despite
117. Please confirm that the London office has
received the fax _______ after you send it, and then
report back to Mr. Getty's office for the afternoon
briefing.
(a) approximately
(b) immediately
(c) usually
(d) normally
118. I just spoke with Marion in Human Resources
who is insisting that we turn _______ a memo
justifying the large salary increase for Ms. Brito.
(a) in
(b) on
(c) off
(d) at
(d) expanding
(c) release
(d) to release
(c) beneath
(d) upon
(a) compilation
(b) compile
(c) compiling
(d) compiler
139. The face of modern commerce would not look
the same _______ the affordability of personal
computers and the success of Internet businesses.
(a) provided that
(b) without
(c) on the condition that
including paid time off and free training, please speak to your supervisor. I'm sure you'll agree that
_______ health services to our community benefits everyone.
143. (a) be provided
(b) providing
(c) provide
(d) provided
(c) including
(d) includes
We're confident that you'll find a workshop or two that is relevant to your employees' needs and interests.
If not, give us a call at 283-3627 and ask about our customized training programs! We'll be happy to
design a _______ training program for your company.
152. (a) compulsory
(b) constructed
(c) comprehensive
(d) committed
We offer the best training available - and with prices starting at just $50 per workshop per person! Visit
our website at www.highstartraining.com to view our catalog and learn what we can do for your company.
You can even register for workshops online with a few easy steps! But hurry - workshops fill up quickly
and spaces are limited. Contact High Star Training today!
I look forward to seeing you at the City Convention Center! Feel free to contact me if you have any
questions.
153. What is the memo mainly about?
(a) Some mandatory meetings for managers
(b) A proposed luncheon for new employees
(c) A required employee training session
(d) An optional planning retreat for the staff
154. Who will lead a session on teamwork?
(a) The company president
(b) A hired facilitator
Route 187
Parker Avenue Airport
Note: All times are approximate. Arrive at your stop at least five minutes early. For your safety, please
stand on the sidewalk behind the yellow line painted on the curb while waiting for your coach.
Southbound Northbound
Main St Coal Av Lark Rd Airport Airport Lark Rd Coal Av Main St
7:30a 7:42 7:51 7:57 8:00a 8:06 8:15 8:27
8:30 8:42 8:51 8:57 9:00 9:06 9:15 9:27
9:30 9:42 9:51 9:57 10:00 10:06 10:15 10:27
10:30 10:42 10:51 10:57 11:00 11:06 11:15 11:27
11:30 11:42 11:51 11:57 12:00p 12:06 12:15 12:27
12:30p 12:42 12:51 12:57 1:00 1:06 1:15 1:27
1:30 1:42 1:51 1:57 2:00 2:06 2:15 2:27
2:30 2:42 2:51 2:57 3:00 3:06 3:15 3:27
3:30 3:42 3:51 3:57 4:00 4:06 4:15 4:27
4:30 4:42 4:51 4:57 5:00 5:06 5:15 5:27
5:30 5:42 5:51 5:57 6:00 6:06 6:15 6:27
6:30 6:42 6:51 6:57 7:00 7:06 7:15 7:27
7:30 7:42 7:51 7:57
Thank you for using Parker Valley Public Transportation. Call 832-8362 for customer assistance.
12
Interoffice Memo
Allied Steel International
To: All Allied Steel Employees
From: Peter Rasmussen, Compensation Committee President
Date: September 4
Today the president of Allied Steel, Eric Nelson, announced that he had agreed to our request for a 10%
pay raise for all employees. As you know, this is something that we, your representatives, have been
struggling to achieve for nearly two years. We have always argued that you, the workers who make this
company succeed, should be the company's first priority. When the company is experiencing rapid
growth, as Allied Steel has undoubtedly seen during the past five years, all employees of the company
should see the financial benefits, not just a few top executives.
While it has taken a long time for us to convince the company management to increase all salaries, we are
delighted that we have succeeded without having to form a labor union. We are not lawyers or
professional lobbyists. I and the other members of the compensation committee are simply concerned
employees who want to see fair pay for all of us. Furthermore, we did not take a confrontational
approach. We always told the company management that we think Allied Steel is a great place to work.
Our goal was not to make demands, but to present evidence from market studies to show that our position
was reasonable.
Special thanks go out to Dr. Alvin Martlin, research engineer with Allied Steel, who spent countless hours
of his personal time to do economic research in support of our efforts, showing that the company was
paying lower salaries than our competitors. I also want to thank the ten members of the compensation
committee, all of whom volunteered to participate and generously gave their time for meetings. I want to
thank, as well, Eric Nelson and the Board of Trustees of Allied Steel for creating a work environment
where the concerns of employees can be heard. Last, but not least, I want to thank you, the loyal
employees of Allied Steel, for your constant support. You've made Allied Steel the best company in the
business, and we're glad that we will now all receive pay that is well above average in our industry.
14
clicking on the Branch office in Paris link. Should you have any further questions, please contact Emma
at the Human Resources office, emma@mrassoc.com or 742-2451.
178. What is the topic of the announcement?
(a) Plans for expanding the company to overseas
locations
(b) Plans for providing a new educational
benefit to staff
(c) Information about the company's activities in
Canada
(d) Information about the new company building
in France.
Richard Bachman
193 Fourth Street
Payton, OH 48331
Cyberworld
P.O. Box 83627
Cincinnati, OH 49363
May 25
Re: Account # 58363
To whom it may concern:
I am writing to request that you cancel my Internet service with Cyberworld, effective immediately.
Although I had been using your service for almost four years with no complaints, the level of service you
have provided during the past month has convinced me to take my business elsewhere.
At the beginning of this month, I noticed that it was very difficult for me to get a dial-up connection. The
phone line always seemed to be busy. Then friends started telling me that they were unable to access my
personal website. I thought this might be just a temporary problem, but after 10 days with no
improvement, I decided to call your customer service line for assistance.
I had to wait on hold for almost an hour before speaking to an employee named John Redman. He told me
17
to try connecting again in half an hour. When I tried to explain that the problem had lasted almost two
weeks, he became very rude and told me that he was not a computer expert and could not solve my
problems. When I asked him why he was answering the phone for an Internet service provider if he didnt
know anything about computers, he hung up on me. I had never been so rudely treated in all my life.
My account with you was paid in full through the end of May. If I receive any further bills from you, I
will not pay them. I hope you will act on the information in this letter and improve your services.
Sincerely,
Richard Bachman
181. What is the purpose of Mr. Bachman's
letter?
(a) To resolve a dispute about his Internet
service bill
(b) To terminate his relationship with the
provider
(c) To complain about his recent software
purchase
(d) To request a better Internet service plan.
182. According to his letter, why did Mr.
Bachman call Cyberworld?
(a) To inquire about pricing plans
(b) To complain about a rude employee
(c) To speak to the company president
(d) To report connectivity problems.
183. What does Mr. Tollofson explain in his
letter?
(a) Staff members have been forced to work
overtime
(b) Training sessions have been scheduled for
employees
team. The staffing coordinator is the main point of contact for our employees and business clients. Duties
include testing and screening new employees, matching workers with appropriate jobs, notifying
employees of job requirements, and contacting clients to assure that performance standards are being met.
The successful candidate must be able to handle multiple tasks with ease. Other essential requirements
include being well organized, highly dependable and people-oriented.
We offer an excellent benefits package, including health and dental insurance, a retirement plan, three
weeks of paid vacation, and excellent pay plus commission and bonuses. We offer a relaxed, fun-loving
work environment and a meaningful opportunity to help others advance their careers. We are a familyfriendly employer, and some telecommuting is possible depending on staffing needs and workload.
To apply, send a cover letter detailing your qualifications for this position and your salary requirements, a
resume, and the names, phone numbers and email addresses of four professional references to:
Martin Owens Agency
8463 Victory Boulevard
Burbank, CA 94632
Applications will be accepted until the position is filled. For best consideration, apply no later than
September 25. Visit our website at www.martinowens.com for more information.
186. What kind of company is Martin Owens
Agency?
(a) A performing arts organization
(b) An employment company
(c) An Internet service provider
(d) An accounting agency.
187. Where did the job posting appear?
(a) On a bulletin board
(b) On the Internet
(c) In the newspaper
(d) In a trade journal.
188. What information is NOT required as part
of the job application?
(a) Education level
(b) Income desired
19
20
Memorandum
To: All Employees
From: Bill Regan, Director of Human Resources
Subject: New Holiday Pay Policy
Johnson Security is implementing a new holiday policy for all employees. As you know, providing
security services to our clients is our priority here at Johnson Security, and therefore most of our
employees have to work on national holidays. Our policy in the past has been to pay employees their
regular pay rate on holidays, and then to offer them another day off in compensation, scheduled in
coordination with the employee's supervisor according to staffing needs. However, in order to comply
with government regulations and to provide a more equitable holiday benefit for all of our employees, the
policy will now be changed as follows.
Effective immediately, employees who work on holidays will be paid one and a half times their regular
pay rate. This means that if you normally receive $8 per hour, you will be paid $12 per hour when you
work on a holiday. However, as a result of this change, an additional day off will no longer be granted.
For example, if you are required to work on New Year's Day, you will receive extra pay, but you will not
be able to take off another day during the week, unless you arrange with your supervisor to use some of
your vacation hours. This change will make it much more convenient for us to administer work schedules.
All employees will continue to receive two weeks of paid vacation per year, exclusive of holidays, as
explained in the employee manual.
We hope you will be pleased with the extra financial benefit you will receive for working holidays. If you
have any questions or concerns about this new policy, feel free to contact me to arrange a meeting.
196. Who is the author of the memorandum?
(a) An expert in labor law
(b) The company vice president
(c) The head of the union
(d) The head of personnel.
in
ANSWER
101. C
111. A
121. D
131. B
141. B
151. D
161. C
171. B
181. B
191. C
102. A
112. C
122. B
132. A
142. D
152. C
162. B
172. D
182. D
192. B
103. C
113. C
123. B
133. B
143. B
153. C
163. D
173. A
183. C
193. D
104. A
114. B
124. A
134. D
144. B
154. B
164. C
174. B
184. C
194. B
105. D
115. B
125. D
135. B
145. B
155. B
165. B
175. D
185. C
195. A
106. D
116. B
126. D
136. A
146. C
156. C
166. A
176. B
186. B
196. D
107. A
117. B
127. B
137. A
147. B
157. C
167. D
177. C
187. C
197. B
108. B
118. A
128. B
138. C
148. B
158. B
168. B
178. A
188. A
198. B
109. C
119. A
129. D
139. B
149. D
159. C
169. D
179. B
189. A
199. A
110. A
120. A
130. C
140. B
150. A
160. C
170. A
180. D
190. B
200. C
22