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Workshop Nine Evaluation and Testing

1 Activity Evaluation and Testing Planning


http://www.hollandparkkindy.com/
This website was developed by a group of Industry Project students in 2013. It has
been revised since, based on the requirements of the committee that runs the
kindergarten. Thinking about a site for a kindergarten, develop a high level evaluation
and testing plan:
1. What are your testing goals and objectives?
Our testing goals and objectives would be to provide a diverse and unique
kindergarten website which informs parents of the quality and morals we aim to
achieve with our kindergarten. In order to achieve this we will need to provide
credible content with a team of specialised staff members for the facility. We aim to
encourage excellence in academic knowledge and skills, and to nurture and nourish
the wellbeing of each and every child; this will be reflected in the design of the site.
Our goals and objectives would be to identify obstacles and difficulties which hinder
the functionality of the website. We must overcome these difficulties to provide a
fluent and navigable website. We will have to review that the aforementioned
information is displayed in a manner that is accessible and easy to read for the user.
2. What are your research questions?
Research questions will help in finding the right target market for the kindergarten.
Unambiguous questions will be asked to help focus and narrow down on the needs
of the public. Research questions will help in identifying limitations and
improvements to our site.
a. Does the functionality of the website transition smoothly between a
desktop and mobile device?
b. How do participants/users feel about the navigation between the
pages?
c. Is the information and content provided properly outlined?
d. Is the website intuitive?
e. What needs improvement?
3. What are your participant characteristics?
Characteristic

Number of participants

Parents/Guardians
Total number of participants
Relation status

20
20

Single (male)

Single (female)

Couple (married/partners)
Choice of Interface

14

Mobile user

Desktop user
Age of demographic (parents/guardians)

12

20-30

31-40

41-50

50+

4. What method will you use?


The method of approach which will be used will be somewhat of a cognitive
walkthrough method. Individuals will be welcomed and seated at computers where
they will be provided with a list of operations and tasks to achieve. In the course of
these tasks, the users will be unguided to ensure they are not influenced by external
sources. This in turn will allow us to obtain a greater level of understanding of the
participants experience on the website and whether the site is intuitive or not. Their
actions (clicks, scrolls, back and forth between pages etc...) will be noted, along with
the time of completion of the pre-meditated tasks. Participants will be given the same
list of framework to help give us a stable indication on the functionality of the website.

5. What is your task list?


Task state

Select contact us
Contact the centre via email

through websites form


Find information about the
Management Centre

Successful Completion
Benchmark

Participant finds the contact us


information

Participant is able to contact the


centre electronically through the

websites form
Participant is able to find
information regarding Management

Task State

Successful Completion
Benchmark

Task State

Successful Completion
Benchmark

Centre
Find information regarding hours
Find relevant information
Select read more
Participant finds the hours page
Participant is able to browse for

information
Participant is able to navigate

between pages
Select Kindergarten enrolment tab
Fill out information of enrolment
Submit the form
Participant finds enrolment tab
Participant fills out enrolment form
and is able to submit

6. What is your test environment?


The test environment will consist of a room whereby a single computer will be
present. The participant will be seated and required to complete the task of enrolling
a mock-up child into the Kindergarten system. The participant will be supervised by a
moderator to evaluate the progress and gather feedback. The collection of this data
will give us a rough interpretation of the functionality and affability of the website.
The same test environment will be used when testing the use of mobile devices. The
test environment above (desktop environment) will be replicated, however multiple
mobile devices with different operating systems will be presented. The participant will
in turn be noted for what device they choose to use.
7. What role will your moderator have?
The moderator will conduct the session, introduce the website and give a rundown
on the path the participant is required to go through. The moderator may formulate a
background questionnaire and give tips to participants on what to do. The moderator
will then time the user, record any ambiguities with the participants experience on

the website and answer any questions. After all is done, the moderator may give a
post questionnaire and finally debrief and then close the session up.

8.

What data will you collect and what measures will you use to evaluate it?
Steps taken to complete the task
Tasks completed successfully
Number of clicks required to achieve what was intended
Time taken to achieve what was intended
Record number of times of user failure (incorrect path was taken etc)
Checklist which includes the completion criteria

9. How will you report your results?


Annotate the steps taken by user
Use a checklist
Completion criteria
Contact us task
Finding relative information task
Enrolment task

Result
Successful
Successful
Successful

Time
40 seconds
30 seconds
2-3 minutes

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