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EFFECTIVE

SUPERVISORY SKILLS
TRAINING

Why Supervisors/Managers are


important?
Set and achieve organizational goals
Link between workers and management
Responsible for smooth running of operations
The productivity of work is not the
responsibility of the worker but of the manager.
Peter F Drucker

Essential Supervisory Skills


People

Management

Technical

People Skills

Effective Communication
Think before communicating
Eye contact build rapport
Be assertive state your point respectfully
Active listening express understanding
Questioning draw out more information

H Help

HEAR Model

help people to get message across


show interest through body language
dont interrupt
E

Explore

ask have I understood clearly?


do I have enough information?
A

Acknowledge and Analyze

check understanding
summarize and repeat what the person has said
R

Respond

take your decision


decide how to respond

How to delegate better?


Consider the task
Give clear, complete instructions
Check for understanding
Follow-up
Encourage to learn and take decisions
Once delegated dont take back

Feedbacks positive
Should be clear, specific
Tell why its important to do well
Encourage to do better

Giving Feedbacks constructive


Never attack the person
Talk about specific behaviors
Find out weaknesses

Management Skills

Achieving Goals
Set goals SMARTly
Regular Meeting
Spend time with team members
Follow up on projects, tasks
Listen to grievances, triumphs
Brainstorm to find solutions
Provide tools, work environment

Leading the team


Lead by example
practice what you preach

Allow space
dont micromanage
develop future leaders

Motivate
give credit where it is due

Coach
help your team improve skills

Disciplining the team


Act quickly give opportunity to change
Relate behavior with standard
Explain big picture
Specify changes, expectations
Warning, consequences
Provide support

Managing conflicts
Conflicts are inevitable
Act sooner than later
Talk it out
Get Mediation

Managing yourself
Positive attitude
Be focused
Positive behaviors
honesty, integrity, empathy, sensitivity

Time management
Make list of tasks
Prioritize, schedule

Ask for support


When everything is priority its good to ask for
support
builds, strengthens relationships

Managing yourself II
Take the decision
But make team feel theyre part of the decision

Work Hard
Understand your purpose
Take responsibility for failure
Share success with the team
Be accessible
Be human

Technical Skills

Technical Skill
Working knowledge of all tasks
Examples SOPs, Workflows etc.
Varies according to job nature

Good
Managers
Gives credit

Bad Managers
Takes credit

Thinks
Thinks
positively
negatively
Delegates
Micromanages
tasks
Engages team Ignores team
Acts like a
mentor

Acts like a
critic

Questions?

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