Professional Documents
Culture Documents
SUPERVISORY SKILLS
TRAINING
Management
Technical
People Skills
Effective Communication
Think before communicating
Eye contact build rapport
Be assertive state your point respectfully
Active listening express understanding
Questioning draw out more information
H Help
HEAR Model
Explore
check understanding
summarize and repeat what the person has said
R
Respond
Feedbacks positive
Should be clear, specific
Tell why its important to do well
Encourage to do better
Management Skills
Achieving Goals
Set goals SMARTly
Regular Meeting
Spend time with team members
Follow up on projects, tasks
Listen to grievances, triumphs
Brainstorm to find solutions
Provide tools, work environment
Allow space
dont micromanage
develop future leaders
Motivate
give credit where it is due
Coach
help your team improve skills
Managing conflicts
Conflicts are inevitable
Act sooner than later
Talk it out
Get Mediation
Managing yourself
Positive attitude
Be focused
Positive behaviors
honesty, integrity, empathy, sensitivity
Time management
Make list of tasks
Prioritize, schedule
Managing yourself II
Take the decision
But make team feel theyre part of the decision
Work Hard
Understand your purpose
Take responsibility for failure
Share success with the team
Be accessible
Be human
Technical Skills
Technical Skill
Working knowledge of all tasks
Examples SOPs, Workflows etc.
Varies according to job nature
Good
Managers
Gives credit
Bad Managers
Takes credit
Thinks
Thinks
positively
negatively
Delegates
Micromanages
tasks
Engages team Ignores team
Acts like a
mentor
Acts like a
critic
Questions?