Robbins & Judge

Organizational Behavior
14th Edition

What Is Organizational Behavior?

Kelli J. Schutte
William Jewell College
Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-0

Organizational
Behaviors
BBA Class

Session 1 &2
Retno Dwiyanti .

Your 1st day

know each other

Rule of game
How to get good grade
About Syllabus
Course objective
Introduction about Leadership

Name :
Call me

When I am alone,
I like to.

When I am with
my friends or
families, I like to.

3 things that I
want others know
about me, are.

What makes me
feel proud.

Please Pay attention to the person sit next to your right , left
in front and behind you.

About me
24 Years of Human Resources Practioner :
1988 1994 : Personal and Training Manager Grand Hyatt Hotel
1994 1999 : Corporate Training Manager PT Bakrie & Brothers
1999 2005 : Human Resources Director AstraZeneca Indonesia & Vietnam
2005 2007 : Human Resources Director Nutricia Indonesia
2007 2012 : Human Resources Director PT Beiersdorf Indonesia
2012 present : Teaching at some Business Schools
Executive Search and HR Consultant ( own company )
International Certification :

Train The Trainer Hyatt International

Interaction Management DDI International

Change Management GE

Targeted Selection DDI International

7 Habit of Highly Effective People Covey International

Executive Coach Result Coach International

Your 1st day

Rule of the game :
. Come on time in every class
. No Mobile phone communication during the class
. Respect each others
. No side discussion
How to get good grade:
. Fully participate on the discussion
- Collect green cards
. Read the material before class
. Do all the assignments

Your 1st day

Attendance Policy :

80% minimum class attendance

The Student responsible to inform the
instructor/ President Class if unable to attend
the class
Prepared for impromptu calling from the
instructor

Your 1st day

Grading

Class Participation, Individual Assignment, 15 %

Quiz
15%
Group assignment/project
20%
Mid Exam
20%
Final Exam
30%

Managing the Class

Class President : Bahar Dyan Syah (0858 8158 7461)
Email : syah_bahar@ymail.com / bahar.syah@ipmi.ac.id
VP : Aulya Afrilianto (08118846154)
Email : aulya2804@gmail.com
GROUP 1

GROUP 2

GROUP 3

GROUP 4

GROUP 5

GROUP 6

GROUP 7

GROUP 8

Amytha
Mayasita
Ilman
Annisa
Kevin

Enrico
Fathia
Nadhifah
Achmad
Ristia

Nitya
Azuura
Angelica
Nabil
Bahar

Daniya
Arya
Tasya
Rifqi
Aulya

Chris
Angga
Handito
Citra
Zaneth

Dimas
Novyera
Jasmine
Markov
Ayya

Rizal
Edward
Audifa
Kenny
Anders

Hasna
Ivi S.
Sarthak
M. Faby
Alvin

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-8

Reference Compulsory
Stephen P Robbins & Timothy A Judge: Organization
Behavior, Fifteenth Edition, Pearson Education, Global
Edition, 2013

Reference Supporting
Varsha Anand, Organization Behavior: A
Conceptual Study Required For Organization
Performance and Existence, International Journal of
Organization Behavior, 2013 pezzottaitjournals.net
Prasad L.M: Understanding Organization Behavior,
Sultan Chand & Son
Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-9

Standard for case presentation

Company overview
Case Summary
Response/ Analysis on questions given

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-10

Organizational Behavior
A field of study that investigates the
impact that individuals, groups, and
structure have on behavior within
organizations, for the purpose of
applying such knowledge toward
improving an organizations
effectiveness.

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-11

The Importance of Interpersonal Skills

Understanding OB helps determine manager
effectiveness
Technical and quantitative skills are important
But leadership and communication skills are CRITICAL

Organizational benefits of skilled managers

Lower turnover of quality employees
Higher quality applications for recruitment
Better financial performance

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-12

What Managers Do
They get things done through other people.
Management Activities:
Make decisions
Allocate resources
Direct activities of others to attain goals

Work in an organization
A consciously coordinated social unit composed of two or
more people that functions on a relatively continuous basis
to achieve a common goal or set of goals.
Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-13

Fayol: Management Functions

Plan

Organize
Managers

Lead
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Control
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Mintzbergs Managerial Roles

Discovered ten managerial roles which seperated into :

3 groups :
Interpersonal
Informational
Decisional

E X H I B I T 11
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1-15

Mintzbergs Managerial Roles: Interpersonal

Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright

1973 by H. Mintzberg. Reprinted by permission of Pearson Education.

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-16

Mintzbergs Managerial Roles: Informational

Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright

1973 by H. Mintzberg. Reprinted by permission of Pearson Education.

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-17

Mintzbergs Managerial Roles: Decisional

Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright

1973 by H. Mintzberg. Reprinted by permission of Pearson Education.

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-18

Essential Management Skills

Technical Skills
The ability to apply specialized
knowledge or expertise

Human Skills
The ability to work with, understand,
and motivate other people, both
individually and in groups

Conceptual Skills
The mental ability to analyze and
diagnose complex situations
Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-19

Luthans Study of Managerial Activities

Four types of managerial activity:
Traditional Management
Decision making, planning, and controlling

Communication
Exchanging routine information and processing paperwork

Human Resource Management

Motivating, disciplining, managing conflict, staffing and training

Networking
Socializing, politicking, and interacting with others

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-20

Successful vs. Effective Allocation by Time

Managers who promoted faster (were successful) did different

things than did effective managers (those who did their jobs well)
E X H I B I T 12
Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-21

Managers Should Use All Three Approaches

The trick is to know when to go with your gut.
Jack Welsh
Intuition is often based on inaccurate information
Faddism is prevalent in management
Systematic study can be time consuming
Use evidence as much as possible to inform your intuition
and experience. That is the promise of OB.

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-22

Contributing Disciplines
Many behavioral sciences
have contributed to the
development of
Organizational
Behavior

Psychology

Social
Psychology

Sociology

Anthropology

See E X H I B I T 13 for details

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-23

Psychology
The science that seeks to measure, explain, and sometimes
change the behavior of humans and other animals.
Unit of Analysis:
Individual

Contributions to OB:
Learning, motivation, personality, emotions, perception
Training, leadership effectiveness, job satisfaction
Individual decision making, performance appraisal attitude
measurement
Employee selection, work design, and work stress

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-24

Social Psychology
An area within psychology that blends concepts from
psychology and sociology and that focuses on the influence of
people on one another.
Unit of Analysis:
Group

Contributions to OB:

Behavioral change
Attitude change
Communication
Group processes
Group decision making

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-25

Sociology
The study of people in relation to their fellow human
beings.
Unit of Analysis:
-- Organizational System

-- Group

Contributions to OB:

Group dynamics
Work teams
Communication
Power
Conflict
Intergroup behavior

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

Formal organization theory

Organizational technology
Organizational change
Organizational culture

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Anthropology
The study of societies to learn about human beings and
their activities.
Unit of Analysis:
-- Organizational System

-- Group

Contributions to OB:
Organizational culture
Organizational environment

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

Comparative values
Comparative attitudes
Cross-cultural analysis

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Challenges and Opportunities for OB

1. Responding to Economic Pressures
2. Responding to Globalization
3. Managing Workforce Diversity
4. Improving Quality and Productivity
5. Improving Customer Service
6. Improving People Skills
7. Stimulating Innovation and Change
8. Coping with Temporariness
9. Working in Networked Organizations
10. Helping Employees Balance Work-Life Conflicts
11. Creating a Positive Work Environment
12. Improving Ethical Behavior
Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-28

Responding to Economic Pressures

What do you do during difficult
economic times?
Effective management is critical
during hard economic times.
Managers need to handle difficult
activities such as firing
employees, motivating
employees to do more with less
and working through the stress
employees feel when they are
worrying about their future.
OB focuses on issues such as
stress, decision making, and
coping during difficult times.
Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-29

Responding to Globalization
Increased foreign
assignments
Working with people from
different cultures

Overseeing movement of
jobs to countries with lowcost labor

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

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Managing Workforce Diversity

The people in organizations are becoming more
heterogeneous demographically

Embracing diversity
Changing U.S. demographics
Changing management philosophy
Recognizing and responding to differences
Disability
Domestic
Partners
Race
Religion

Gender
Age
National
Origin
See E X H I B I T 14

Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-31

Group Assignment due on the next class

Look for any resources outside from book ( internet, video, article
, company programs, etc ) to get the additional information
related to other challenges and opportunities for OB
4. Improving Quality and Productivity (G1)
5. Improving Customer Service ( G2)
6. Improving People Skills (3)
7. Stimulating Innovation and Change (G4)
8. Coping with Temporariness ( G5)
9. Working in Networked Organizations (G6)
10. Helping Employees Balance Work-Life Conflicts (G7)
11. Creating a Positive Work Environment (G8)
12. Improving Ethical Behavior
Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall

1-32

Case discussion
Group 1 :
Lessons for Undercover Bosses
Group 2 :
Era of Disposable Worker?

Others group prepare 1 questions/ Challenge for each

case

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1-33

Summary of Session 1 &2

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Thank you and see you