Brian D.

Schaaff
brian.d.schaaff@gmail.com

A Technologist driven to bring the management required for a company

that will deliver efficiency, performance improvement and business Profit
http://schaaff-brian-d.com

http://www.linkedin.com/in/brianschaaff +1.917.865.0331

Summary
Collaborative Senior Manager emphasizing usage of Advanced Technology for Business Lifecycle.
Extensive customer management and Talent Retention skills. More than 15 years in management while
consulting with a variety of industries. Self-motivated, innovative and goal-oriented professional
committed to Customer Satisfaction Dedicated team player skilled at mediation and conflict resolution.
Drives company growth by developing standard deliverables and Process Improvements.

Skills

Project Planning and Development

Client-Centric Focused
Strategic Businesss Planning
Advanced problem solving
Executive Management across Teams
Operations Performance

Standards Compliance
Highly organized Self Starter
Procedure Development
Strong SDLC background
Critical Thinking
Staff/Team Management

HAND OF DIVINITY GIGMVM

VICE PRESIDENT / COO / MEMBER OF BOD
2016-PRESENT
Responsible in assisting the President of the organization in all related matters.
Talent Search to fill all Corporate positions for 501c3 charitable organization
Responsible for establishing Home Page and generating marketing data for the organization
Working with the BoD to create a Branding Statement
Creation of Bylaws and executive committees to generate reports required to be filed with the NYS
Attorney General
IBM
2000-2015
Senior Staff, Pre-Sales Cloud Architect (2013-2015)
Designed cloud solutions that improve Client operating environments and their Change Control
Management solutions by building them in the Structured Cloud Data Centers run by IBM and built and
operated around best practices methodology. Initially the ordering systems were built around complicated
Excel Macro spreadsheets, but we were able to utilize our software engineers to move that process to Web
Based tool within our own Private cloud, reduced On-Boarding errors by 8% and time by 27%. This also
built around standard configurations and established standard processes to enhance Client satisfaction.
Spearheaded IT Consolidation, resulting in 14% system maintenance cost reductions and reduction
of staffing shifts from 3 to 2 shifts.
Preparing the Client Statement of Work in the IaaS, PaaS, SaaS cloud environments, along with
the Private, Public and Hybrid Cloud technologies
Managed process re-engineering actions across all product lines, including scripting solutions and
product improvement opportunities.
Developed multiple executive presentations and reports to facilitate new project evaluations and
process improvements.
Enacted process and system improvements to improve operations and reduce new project failures
and repetitive system failures.
Monitored timelines and flagged potential issues to be addressed across both departmental and
virtual channels

Brian D. Schaaff

brian.d.schaaff@gmail.com

Page 2

Senior Manager Solution Design Center of Excellence (2009-2013)

The Solution Design Center was created to work with Sales Organization to assist them in the creation of
Statements of Work (Client Contracts) that included all the required resources and the Proper level of
Client expectations to ensure Client Satisfaction. The Business was seeing minimal Profit and a high
volume of client situations because expectations were not addressed properly in the SOW
Reduced critical Client situation projects from 3 per quarter to 1 per year after first year of operation
and improved that by assigning senior staff to early sales stages to ensure deals were professionally
scoped and all aspects met.
Focused on Financial industry in NYC, NJ, CT and Ohio, driving solutions to fit with Mergers and
acquisitions, rebranding, and new business growth areas.
Using IBMs internal Architectural Thinking Methodology, documented the Management Controls and
Change Procedures required to drive reduction errors and improve ROI on Project Deliverables from
10% to an increased 25% in first year.
By conducting targeted recruiting, interviewing, hiring, training, and disciplinary action (as required),
developed a high-performing staff that was aligned with business objectives and continued to improve
& maintain Project profit to 30% and recorded 80-95% Client Satisfaction on end of
engagement project Surveys.
Senior Infrastructure Consultant/ Team Manager - New York, NY (2000-2009)
Managed technology-related activities in systems analysis. Cooperated in design of computer
infrastructure. Coordinated technologies. Assessed computing needs by consulting management.
Maintained up-to-date knowledge of relevant technological advances. Established cooperation by meeting
with superiors, peers. Supervised IT staff in daily activities. Participated in staffing decisions. Recorded and
reported IT department activity.
Drove team utilization performance from 65% to 75% after 6 months and topped out utilization at
89% for remaining years by collaborating with sales team to pre-assign skilled resources to deliver
engagement, improve client interface, and obtain follow on engagements.
REVLON-Director Global Data Communications - New York, NY (1995-2000)
The Manufacturing and Product development operations across the 8 US locations were run on different
systems and were not connected via any networks and HQ was totally standalone because of antiquated
technology. It was my responsibility to change and bring state of the art networking to HQ, and
interconnect all US Operations onto a single network. This was accomplished in 2 years ahead of my 3year plan, and working with VP International Operations, I extended the network to 18 International
locations.
By negotiating multinational pricing for server / desktop hardware and networking equipment, was
able to standardize on file sharing and common business applications reducing overall costs by 17%

EDUCATION

Master of Business Administration, Emphasis in Technical Management

STATE UNIVERSITY OF NEW YORK, Stonybrook, NY
Bachelor of Business Administration
DOWLING COLLEGE, Oakdale, NY

PROFESSIONAL DEVELOPMENT / CERTIFICATIONS

Senior Infrastructure Architect Certification, The Open Group, Burlington, MA

Architectural Thinking Methodology, IBM
International Society of Business Leaders