DVMS COMPANY

Email: info@dvms.vn
Website : www.dvms.vn
Tel: +84836028937 | +84835531145
150/30 Truc Street, 13 Ward, Binh Thanh District,HCM,Viet Nam
S: 190515-QT/SALE-CRM

CRM HOSPITAL
( Tnh nng gii php phn mm qun l khch hng trong lnh vc bnh vin, phng khm )
Nht k thay i
A Added, M Modified, D Deleted
Ngy
21-4-2015

Ngi thc
hin
DVMS

A,M,D
(*)
A

Detail

Version

Ph duyt

1.0

[Ti liu ny l s hu ca CTY TNHH DVMS, Nghim cm tuyt i mi hnh vi sao chp, phn phi ti liu m
cha c s ng ca chng ti].

1. Tnh nng phn mm:

STT

PHN H/ CHC NNG

1.1.1. Qun l bnh nhn

1 Qun l bnh nhn
2 Ngi lin h
3 Lch s khm bnh

DIN GII
Qun l thng tin bnh nhn
Qun l ngi lin h, ngi nh bnh nhn

Thng tin bnh

Cc loi dch v s dng
Thng tin n thuc
Thng tin bc s iu tr
Lch hn ti khm

1.1.2. Chm sc khch hng

Qun l chm sc khch hng, i tc bng email, nh chc
mng sinh nht, thng bo khm bnh nh k
4 Qua Email

Danh sch i tng ngi nhn email: ngi nhn c

sn trong h thng hoc c nhp hng lot t file
Excel vo h thng.
Ni dung gi: Ni dung gi email c th thit k ty
theo nh dng HTML.

5 SMS hoc Call Center

Kim sot hiu qu gi mail: bao nhiu mail gi thnh

cng, mail gi tht bi, s mail c c, s ln c v
ngy gi c;
C th tch hp dch v tin nhn SMS hoc Call Center
vo h thng.

1.1.3. Qun l Nhn vin

DVMS

DVMS COMPANY
Email: info@dvms.vn
Website : www.dvms.vn
Tel: +84836028937 | +84835531145
150/30 Truc Street, 13 Ward, Binh Thanh District,HCM,Viet Nam

6 Qun l ngi dng (nhn

vin)

7 Qun l phn quyn

Qun l to nhn vin

Thng tin nhn vin
Qun l phn quyn nhn vin
Phn quyn truy cp: Ai c php truy cp chc nng
no?
Phn quyn thao tc: Ai c php thao tc g trn cc
m-un c truy cp?
Phn quyn d liu: Ai c thy d liu ca ti?
Qun l phn quyn ca h thng rt cht ch, bo m an
ton v mt thng tin cho cc nhn vin.

1.1.4. Qun l Hot ng ca nhn vin

8 Lch lm vic

9 Email Clients
10 Qun l cuc hn
11 Qun l cuc gi

12 Qun l tc v

13 Qun l ghi ch
14 Qun l v vic

15 Qun l ti liu

Qun l lch lm vic.

C ch xem lch: theo ngy, tun, thng, nm.
Xem lch ca chnh mnh (c nhn).
Cp qun l c th xem lch ca nhn vin.
Trnh gi v nhn mail (tng t Gmail/Yahoo
mail/Outlook)
Cuc hn,cuc gp vi khch hng s c ghi nhn
trong m-un Meeting ny.
Qun l cuc gi
Khch hng gi ti
Hoc nhn vin gi cho khch hng
Gi xong th ghi nhn ni dung cuc gi vo m-un Call
trn CRM.
Qun l cc cng vic, tc v do mnh t t ra hoc do cp
trn giao cho.
Hng ngy/tun/thng/nm s bo co tin thc hin cng
vic cho qun l.
Qun l ghi ch.
Qun l ghi nhn v x l cc v vic pht sinh lin
quan bnh nhn.
Thng k v vic theo mc u tin: Cao, Trung
bnh, Thp
Qun l v chia s ti liu trong qu trnh lm vic.
Ti liu c qun l theo dng version.
Cc nh dng ti liu c th c qun l bi qun tr
phn mm
Dung lng file upload c qun l bi qun tr phn
mm

1.1.5. Thng k, bo co

DVMS

DVMS COMPANY
Email: info@dvms.vn
Website : www.dvms.vn
Tel: +84836028937 | +84835531145
150/30 Truc Street, 13 Ward, Binh Thanh District,HCM,Viet Nam

Hai c tnh ni bt ca phn mm l kh nng vn hnh online (chy bt c u v bt c khi no

min l c my tnh c kt ni mng) v tnh ty bin cao (ty bin giao din v ty bin d liu theo m
hnh cng ty).
Bn cnh l kh nng bo mt v phn quyn cao, cho php phn quyn ti mc thao tc (xem,
thm, xa, sa, import, export) cng gip ch rt nhiu cho cc h thng cn thit phi phn quyn, to
s an tm cho khch hng.
Vi s tn tm, chuyn nghip trong cng vic, cc sn phm, dch v do chng ti cung cp lun m
bo tnh hiu qu v s n nh cao. chng t iu ny th vi mi sn phm phn mm, chng ti
lun c ch bo hnh ti thiu 1 nm.
Cng vi s n lc khng ngng chng ti hy vng lun mang ti cho qu khch hng, bn b gn xa s
hi lng v kt qu u t ca mnh.

CTY DVMS
C: 150/30 ng Trc, Phng 13, Q. Bnh Thnh, TP.HCM, Vit Nam.
T: +84836028937 | +84835531145
USA & CANADA: 0107276627 | 0108158626 | 0119727689
Fax: +84835531145
Email: info@dvms.vn
Website: www.dvms.vn | www.giaiphapbenhvien.com | www.bacsigiadinh.asia
Vn Phng H Ni, Vit Nam
C: Tng 9 s 169 Nguyn Ngc V, P. Trung Ha, Q. Cu Giy, H Ni, Vit Nam
T: +84836028937 | +84835531145
Fax: +84835531145
Email: sale@dvms.vn
i din ti Hi Phng, Vit Nam
T: +84836028937 | +84836028937
Fax: +84835531145
Email: sale@dvms.vn

DVMS