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December 7, 2021 DEV 1

HISTORY
Started In the Year 1880 by Hon.Mahadu Havaji Bache.
Hon. Dhondia Medge.
A Parsi banker employed a person to bring home made food
to the site.
Charitable trust was registered in 1956.
No strike for past 116 years.

December 7, 2021 DEV 2


Employees strength: 5000 Dabbawalas.
Number of Tiffin's: 2,00,000 Tiffin boxes i.e 4,00,000
transaction every day.
Average literacy: 8th grade schooling.
Total area coverage : 60 Kms
Time taken: 3 hrs
Six Sigma performance (99.999999)
Technological Backup : Nil.
Error Rate : 1 in 16 million transactions

December 7, 2021 DEV 3


MAJOR FEATURES OF SUPPLY CHAIN
0 % fuel.
0% Modern technology.
0% Investment.
0% Disputes.
99.9999 Performance.
100% Customers satisfaction.

December 7, 2021 ANSHUL 4


LOGISTIC
10:34-11:20 am (This time period is actually the
journey time)
 11:20 – 12:30 pm(At this stage, the unloading takes
place at the destination station)
12:30-1:00 pm(lunch time for the ANNADATAS)
1:15 – 2:30 pm(Here on begins the collection
process)
2:48-3:30 pm(Return Journey takes place)
3:30-4:40pm(At all origin station)

December 7, 2021 ANSHUL 5


CODING SYSTEM

December 7, 2021 AADHAR 6


AWARDS AND ACHEIVEMENTS
Six Sigma certified by Forbes Group
Dabbawala got ISO 9001-2000 for excellence in
services.
Invitation from CII for conference held in Bangalore.
Documentaries made by BBC ,UTV, MTV, and ZEE TV
World record in best time management.
Name in “GUINESS BOOK of World Records”.
Registered with Ripley's “ believe it or not”.
FAN CLUB

The Prince of Wales himself had visited them when he came


down to Mumbai.

December 7, 2021 AADHAR 8


RICHARD BRANSON
CHAIRMAN VIRGIN ATLANTIC AIRWAYS

December 7, 2021 AADHAR 9


THANK YOU
Presented by:
Anshul Koshal(IB/04)
Devkant Rath(IB/09)
Aadhaar Shukla(IB/62)

Asia Pacific Intitute of Management-New Delhi

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