Professional Documents
Culture Documents
SUBMITTED BY
MISS ARCHANA KUMAR
Reg. No – 02XQCM6008
&
SHRI. MANOJ BALACHANDRAN
PRACTICE HEAD
APPSHOP SOLUTIONS (PVT) LIMITED, BANGALORE
(EXTERNAL GUIDE)
1
DECLARATION
Place: Bangalore
Date : 7th September 2004
2
CERTIFICATE
Place: Bangalore
Date : 7th September 2004 (Dr. V. Prakash)
Adjunct Professor
MPBIM, Bangalore-1
(Internal Guide)
3
CERTIFICATE
Place: Bangalore
Date : 7th September 2004 (Dr. K. V. Prabhakar)
Adjunct Professor
MPBIM, Bangalore-1
(Internal Co-Guide)
4
CERTIFICATE
Place: Bangalore
Date : 7th September 2004 (Dr. N. S. Malavalli)
Principal, MPBIM
5
ACKNOWLEDGEMENT
I would also like to sincerely thank all my lecturers and friends for
their help in completing my project successfully.
6
CONTENTS Page
No.
EXECUTIVE SUMMARY 1
ANNEXURE:
Questionnaire 102
Select Bibliography including websites surfed 115
7
EXECUTIVE SUMMARY
8
EXECUTIVE SUMMARY
Background
The concept of quality work life (QWL) has been around for sometime but
it remains an elusive term. To some, it means ‘humane’ work; to others, it means
an environmentally healthy and equitable organization. Specifically the concept of
QWL is the value-based process of making work meaningful for employees in an
organizational environment where they are motivated to perform well and are
satisfied with their work.
The central idea of QWL is that balancing work and personal life is not merely a
matter of personal choice but a corporate responsibility in terms of:
Improving self-fulfillment
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aspects of QWL. The available data on these aspects is scanty and superficial.
This has prompted us to take up this research investigation.
Problem statement
Objectives
high-tech/ high-touch companies where balancing the work and life space
is hard.
To develop and formulate appropriate guidelines for operationalizing the
QWL concept so that the work becomes meaningfully productive and the
worker achieving incredibly.
Research methodology
The population size is 108 and will be based on a consensus. The area of
enquiry is the Bangalore branch of the chosen company. The primary data is
proposed to be collected through structured questionnaires with a fine blend of
open-ended and close-ended questions. Secondary data is acquired on the basis of
facts through review of literatures. Since the research is of high-voltage from the
qualitative angle of QWL, we propose to analyze data in the form of percentages
using tables. There are a few research limitations like:
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The bias/ prejudice
Inconclusiveness
Major Findings
From the analysis done it was found out that Appshop Solutions provided
average work-life atmosphere. Also, it was able to deduce that the Employee
Satisfaction level was above average with just 30% prone to highly stressful
situations. Also it was discovered that there was very good employee-employer
interaction within the organization.
Recommendations
From the analysis done, one of the suggestions could be more emphasis on
employees are aware of the various loan facilities they can avail.
11
PART ‘A’
(THEORETICAL SETTING)
I : CONCEPT OF QUALITY OF
WORKLIFE
II : COMPANY PROFILE
III : REVIEW OF LITERATURE
IV : RESEARCH METHODOLOGY
CHAPTER I
CONCEPT OF QUALITY OF
WORKLIFE
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CONCEPT OF QUALITY OF WORK LIFE.
1. Adequate and fair compensation i.e., balance between effort and reward.
This includes:
Fair job evaluation
Profit sharing
13
3. Immediate opportunity to use and develop human capabilities. That is the
job should:
Allow sufficient autonomy and control
Freedom from prejudice based on sex, caste, race, creed and religion
Humanization of work:
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abilities of the workers, generates cooperation and interest in self-growth. It is
based on the following four basic principles:
The principles of security, freedom from anxiety, fear of loss of
employment
The principle of individuation which refers to work environment in which
Goals of QWL:
The main goal of QWL program is to make the work moe fulfilling and
productive. Specifically, the goals of QWL are:
To improve quality control
Improve self-fulfillment
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interpersonal, inter-group changes in human behavior. It is becoming increasingly
obvious that the major issue in information technology is not technology-based, it
is management-based. Today, ideas are being aired to preserve the environment
call for changing our notions of the value of technological growth. Progressive
social change may come to mean greater emphasis on the kinds and quantities of
the products we produce.
We can see that sometimes there is a conflict between personal and social
values. For example, our lifestyle is seen as an outward evidence of our own
values, beliefs, and perspectives. Certainly, our own lifestyles affect and are
affected by company-related issues. Companies are aware of the influence and
many are careful to hire only those with compatible lifestyles. Large companies
have installed QWL programs in an attempt to see what degree members of the
workforce are able to satisfy important personal needs through their experiences
in the company. The more satisfying the quality of work life, the more similar the
employee and the company lifestyles.
It appears that the snailish pace in India is also to do with the submissive
nature of the Indian managers. This is clearly evident when Indian managers go
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abroad to work. Instead of enjoying the long-weekends and the 9 to 6 work hours,
Indian managers typically stay in late more often than others.
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CHAPTER II
COMPANY PROFILE
COMPANY PROFILE
18
Oracle E-Business Suite of applications and complementary third-party software,
we’re experts.
With more than 60 implementations of Oracle 11i E-Business alone, it’s no surprise
we’re one of only five partners to be recognized by Oracle Corporation with a 2003
Partner Award. We’re also a proud member of the Oracle Certified Advantage Partner
Program for Oracle Implementation Services and a Certified Solutions Partner for the
deployment of Oracle’s E -Business Suite of applications.
CORPORATE OVERVIEW.
History
Appshop was founded in 1997 and has flourished into a 200 member team of
dedicated employees and senior executives from companies like Arthur Andersen
Consulting, Deloitte & Touche and KPMG with data centers in Colorado and
California and a 24x7 development, support and service center in India.
Solutions
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Appshop has built a single, tightly integrated organization to deliver Oracle
implementation, management and support for the entire application lifecycle.
select, deploy and manage Oracle applications tailored for a diverse set
of industries, including manufacturing, high-technology, retail,
financial services and healthcare.
Alliances
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Appshop is just one of five partners recognized by Oracle Corporation with a
2003 Partner Award. Appshop is also a proud participant in the following Oracle
Partner Programs:
Director – India
Board of Directors
Douglas C. Carlisle, Managing Director, Menlo Ventures
Investors
3i
El Dorado Ventures
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Menlo Ventures
Public Relations
OUR APPROACH
services delivery are really just two sides of the same coin. We realized that
our job wasn’t complete after an application implementation or even when
that application was moved into our hosted facilities. That’s because to keep
those critical applications aligned with your changing business goals and be
nimble in this increasingly competitive, global marketplace; you have to
continue to improve on these investments. That’s why our global delivery
team has one overriding goal: Continuous Improvement of your Oracle
applications
Appshop global delivery team is integrated to deliver all services and support,
so you can count on the same resources to plan, implement and upgrade your
Oracle applications as you can to manage, optimize or extend those
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applications months from now. Your Appshop team really gets to know and
understand your business, your people and your needs.
applications can be tasks that take your eye off of your core business. Our
unique ability to deliver streamlined business and technical solutions for
every phase of the Oracle Application Lifecycle will enable you to embark
on strategic initiatives without jeopardizing your business focus.
Professional Services
IT Strategy
Software Selection
Implementation
Integration
Customization
E-Learning
Application Outsourcing
Remote Management
Hosted Management
Disaster Recovery
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Database and Applications Management
Audit Services
Global Delivery
INDUSTRIES
PROFESSIONAL SERVICES
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IT Strategy: Complementing qualitative business cases with quantitative
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our Global Development and Service Centers - enable us to build the
necessary modifications or custom solutions that address your very
specific requirements.
APPLICATION OUTSOURCING
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GLOBAL DELIVERY
Report writing
Interface development
Data migration
GOLD SUPPORT
staff with highly skilled support personnel from Appshop. Our Gold Support
provides customers support for their Oracle E-Business Suite of applications
during and after implementation to assist with upgrades, changes and
modifications, and to address business critical situations on short notice.
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Several customers have already taken advantage of Appshop's Gold Support
business needs
Access to consultants from diverse disciplines
functionality
TRAINING
assessment, an "Ask the Experts" section, Tips for advanced users and
Online tests to see how well the users understands the information. E-
Learning Software allows users to learn and study at their own pace, from
the convenience of their own computer.
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Ledger, Human Resources, Inventory, Order Management Services, i-
expenses, Purchasing and i-procurement.
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CHAPTER III
REVIEW OF LITERATURE
PURPOSE OF REVIEW
Reviews helps this study in relating to the QWL concept in a more broader
aspect. Through reviews, it is possible to assimilate and deduce the relation work
life balance has on employee productivity and attrition rate. Also in order to keep
up with the latest issues in this area reviews are very informative.
The work life balance campaign was launched by the government in 2000
and reinforced with the DTI strategy “Prosperity for All” in 2003. It is recognised
that flexible working practices that benefit both the employer and the individual
will characterize the high performance workplaces of the future.
Yet with all this work life balance promotion, in a recent international survey
random samples of employees were asked about the amount of time they felt they
were able to spend with their families. In the UK 36% wanted to spend more time
at home and the percentage in the US was 46%. Yet some parts of the world did
much better such as Spain where only 8% wished for more time with their
families. Warwick University studies have shown that stress—as measured by
medical mental health scores—has worsened sharply in UK workers over the last
decade.
Why do we have this obsession with work? It is excellent that employers are
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embracing a wide range of work balance options including flexible working and
flexible benefit packages but what can we do as individuals to take ourselves off
the proverbial treadmill.
Work life balance is not about an equal balance between each of your activities at
all times. Life is much more fluid than that. Nor is it a perfect one size fits all
balance, as we are all individuals with our own different priorities. Your work life
balance will vary over time and at different stages in your life.
The start of balance is to have achievement and enjoyment in each of life’s
quadrants. These four quadrants are:
Family
Work
Self
Ask yourself when was the last time you both achieved and enjoyed something in
any of these 4 quadrants, and have you achieved and enjoyed something in all 4 in
the last week. If the answer is yes then you are moving towards balance.
If the answer is no you may need to consider some changes to achieve more
balance. Achievement and enjoyment are the front and back of the coin
representing the value in life. You need both, just as you cannot have a one sided
coin. Often many so called “su ccessful” people are not happy as they are focusing
so much on one side of the coin they forget about the other. If you aim for both
achievement and enjoyment it helps avoid the life dulling habit of planning to get
round to the joys of life. It is those thoughts that start with “someday I will…” or
“as soon as…” start enjoying now.
At work create your own work life balance by making sure you not only achieve
but also enjoy the job. If no one pats you on the back, pat yourself on your back.
When you are a person that not only gets things done but also enjoys doing it, it
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will attract people to you. They will want to be on your team and for you to be in
their team. It is up to you to start to make the work life balance happen.
Title: Quality of Work Life task force looks to integrate home and work.
Website: www.vanderbilt.edu/HRS/worklife/services.htm
There is a thread running through this issue, and it is Quality of Work Life.
Sometimes abbreviated QWL, Quality of Work Life is a quick phrase that
encompasses a lot, because it refers to the things an employer does that adds to the
lives of employees. Those “things” are some combination of benefits both explicit
and implied, tangible and intangible, that make somewhere a good place to work.
Implied in the idea of QWL is the notion that to be a good employer, a business or
institution must recognize that employees have lives before and after work (and,
for that matter, during work as well). That recognition, in turn, creates trust and
loyalty among employees, everybody benefits, and the world is a better place.
In this year’s State of the Medical Center Address, Dr. Harry R. Jacobson, Vice
Chancellor for Health Affairs, specifically pointed out this connection and
Vanderbilt’s commitment to being known as the premier employer in Middle
Tennessee.
Since 1999 Vanderbilt has had a Quality of Work Life task force. It came about
after the staff satisfaction survey that year indicated that QWL issues would be a
good focus to bring about some of the changes recommended by employees who
responded to that survey. The QWL task force is currently chaired by Jay Groves,
administrative director of the Kim Dayani Center, and Marilyn Holmes,
administrator of Health Plus, the staff and faculty wellness program.
“What Vanderbilt is trying to do as an employer is to create resources, services,
and an environment that allows employees to better manage their home and work
lives,” Groves says.
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In an effort to figure out where Vanderbilt stands in relation to other employers in
Middle Tennessee and in relation to other institutions similar to Vanderbilt, the
QWL task force, with the support of Human Resource Services, asked a
consultant, the Segal Company, to take a look at the University and what it offers.
The report’s demographic breakdown of the University and Medical Center shows
that 6 percent of Vanderbilt employees are younger than 25, 33 percent are
between 25 and 36, 33 percent are between 37 and 46, 19 percent are between 47
and 55, and 9 percent are over age 56.
Not surprisingly, there are quite different needs for people depending on their age,
and Groves and Holmes say the QWL task force is keying on the demographic
information as a way to target services and information. “The direction we are
heading is life stages,” Groves says, “People have different needs depending on
where they’re at.”
The task force has, over the past few months, asked employees of different life
stages to come together for discussions called “pulse check groups” to discuss
their perceptions of what the University offers for people in their age group and
circumstances.
The consultant’s report also noted that Vanderbilt offers a tremendous amount of
benefits and help for people who work here, but that often people don’t know
what is available.
“There is so much that I don’t think any one person knows it all,” Holmes says.
“When you stand back a see it all it’s overwhelming.”
Groves agrees, noting that an employer who cares about its employees tends to
have a loyal, motivated work force— but the employee needs to know what is
available.
“If you don’t know, you don’t feel the institution cares. Knowledge is very
important. It helps to build trust.”
The Quality of Work Life task force reports to the HR Policy Advisory
Board, and Lisa Ponton, who is a member of both, says that more training and
education of new employees and training for managers on QWL issues are
planned.
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Title: Quality of Work Life
Website: www.DCAA.mil
At DCAA we do not just talk teamwork - we practice it. Across the organization,
our Participative Work Teams reinforce an environment of trust and help us more
effectively and efficiently accomplish our mission. These work teams allow every
voice to be heard, from entry-level auditors to senior managers, and enable us to
maximize the unique and diverse skills and perspectives of each employee.
With our business-casual dress code, flexible work hours, and state-of-the-art
computer technology, we strive to make the quality of your work life as satisfying
as possible. We know that employees are challenged as never before to balance
work and personal responsibilities. DCAA continually addresses these challenges
by utilizing Federal personnel flexibilities and establishing programs that help our
employees meet their work and personal obligations. In addition to a
comprehensive benefits package and extensive opportunities for training and
development, DCAA is proud to offer an ever-expanding network of employee
programs including:
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From time to time, each of us is faced with personal problems - many of which
can be solved with professional assistance. DCAA employees can get this
assistance through the Employee Assistance Program (EAP), a free, confidential
counseling and referral service. Meeting with you privately and confidentially, an
EAP counselor will help you assess the problem and work with you to find a
solution - in most cases through either short-term counseling or referral to an
appropriate and affordable resource. Emotional issues, family and marital
problems, substance abuse, or financial concerns - EAP counselors are equipped
to handle your requests for assistance.
Transit Subsidies
Getting to and from work using public transit systems has just become easier for
DCAA employees! If you elect to use public transportation to get to work at
DCAA, you are eligible to receive tax-free vouchers for your commuting
expenses. Qualifying transit services include public bus, subway, ferry, and rail
services; commuter buses, and registered vanpools, used on a regular and
continuing basis.
Telework
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DCAA are eligible for telework on either a regular or ad-hoc basis. In addition to
reducing automobile-created air pollution and traffic congestion, telework affords
an excellent way to accommodate any short-term or long-term health problems
you may have, and it offers the potential for increased productivity by eliminating
interruptions during the workday.
We have actively promoted and encouraged staff to take advantage of the flexible
working options on offer, and we’ve done this for two reasons: Firstly, because
the management team believes it’s the right thing to do to keep staff motivated
and fulfilled, by allowing them to choose a working pattern that suits them, their
families, and their lifestyles. Secondly the contact centre has undergone a period
of growth and expansion over the last 12 months. In Cheshire we’re based in an
area of low unemployment. As such there are a lot of companies competing in the
employee market. And it’s the range of flexible working policies that Barclays
offers that sets us aside from so much of the competition, and attracts staff to work
for Barclays. Take up has been really positive. We have staff working part time,
job share, term time, compressed week, and so on and so forth.
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And it’s not just working mums who have taken advantage of the flexible working
patterns for childcare purposes:
We have staff who are working part time - using their days off to work
part time – this provides them with the ideal balance of enjoying their
retirement, whilst also utilising their years of banking experience to the
benefit of less experienced staff, and providing significant benefits to
the business.
In promoting our flexible working agenda, we have encouraged team leaders and
managers to adopt a ‘can do’ attitude. It’s fair to say that often managers see all
the reasons that flexible working can’t work, rather than looking at all the benefits
and reasons to make it work. For instance, they see job sharing as two staff to
manage and two performance reviews to complete, rather than getting a mix of
skills and experience in 2 job share partners which maximise the effectiveness of a
role.
Our performance development team acts as a role model for the rest of the contact
centre – 100% of staff on the team are on flexible working contracts – proof that
flexible working really can and does work.
We’ve implemented a wellbeing programme, which has several components. The
two elements which have the greatest impact on work-life balance and staff
wellbeing are as follows:
Holistic
We’ve intr oduced holistic therapies for staff during the working day. Response
has been overwhelming, and we now have consultants who come in 3 days per
week – offering Reflexology, Reiki, back massage, Indian Head Massage and
sports massages. The cost of these treatments are subsidised for staff. Due to
popular demand we have also introduced a beautician who is on site one day a
week, offering facials, manicures and pedicures.
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Concierge
We are currently piloting a concierge role. Basically the concierge is there to take
the everyday hassles out of peoples lives. Because Gadbrook Park is based outside
the town centre, we have staff dashing into town during their lunch hour to run
various errands. The Concierge makes a daily trip into Northwich to run those
errands for staff. Whether it be dry cleaning, post office, cheques to be paid in,
shoes to be mended – the Concierge can do those errands for staff. It enables staff
to take a quality lunch break instead of dashing into town whilst constantly
clockwatching. Takeup has been tremendous, and feedback excellent. And there’s
a lot more going on in addition to these initiatives:
contact centre to speak to staff – once again saving time that staff
would otherwise have had to fit in to their lunch hours.
lots of community and charitable initiatives taking place
o Performance Development
o Recruitment & Assessment
o Coaching skills
o CV writing
o Assertiveness
and suggestions.
And for the first time we’ve held a big awards ceremony for 250 staff
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We’ve seen a marked improvement in our sickness and attrition.
We’ve recently been notified that we’ve been shortlisted for the European
Work-life balance is a deeply personal issue, there is no right answer, only the right
answer for each individual - it is not Barclays responsibility to take the many pressures of
balancing home and work away from individuals. However it is our role to support people
with flexible policies that allow them to take career breaks, carers leave, emergency
leave, etc. at the times when they need to.”
The task force was created several years ago and is under the direction of Kevin
Myatt, associate vice chancellor and chief human resource officer at Vanderbilt. It
is made up of members from both the Medical Center and University, and is
39
chaired by Jay Groves, administrative director of the Kim Dayani Center, and
Marilyn Holmes, manager of Health Plus.
“These recommendations come from our task force’s work -talking with
employees of all ages and from surveys conducted of what staff and faculty would
like the university to do,” Groves said.
Create a back-up child care facility and expand capacity and availability
for child care. Efforts are under way to initiate the pilot of a back-up child
care program.
Implement a training and awareness program for managers so that they
information to staff and faculty. This could take the form of a regular
insert into the VUMC Reporter.
Examine the possibility of a new paid time off program. Paid time off
40
Create a “life pha se education series” where staff and faculty could go to
of an adoption in the same way that health insurance helps offset the costs
of childbirth. Details are still being worked out, but Human Resources
Services plans to implement such a plan in January.
Conduct annual, large-scale surveys of staff and faculty to determine what
employees want from the University and how the University can best
respond. Details are being worked out for such surveys, which would be in
addition to other less-comprehensive surveys of employee opinion already
conducted.
Strategically address the “trust gap” identified in last year’s Fortune
“The de velopment of a culture that values and encourages the balancing of work
and family life for staff and faculty is a priority of the leadership of the
University,” Myatt said. “Several initiatives are either under way or on the
drawing board to address many of the issues raised during the survey conducted
by the QWL task force.”
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University’s application to be considered for Fortune magazine’s “Top 100 Places
to Work in America” list.
Vanderbilt did not make the list, but was a finalist, having been selected one of the
top 300 companies and institutions.
The University has been invited to participate in the process to make the Fortune
list again this year, and the random survey that is part of that process will be
mailed out later this month to 250 randomly selected staff and faculty, Groves
said.
“I would like to publicly express my appreciation to the Quali ty of Work Life task
force, individually and collectively for all the time, effort and energy they have
put into keeping the QWL initiatives in front of senior leadership,” Myatt said.
Work-Life Balance does not mean an equal balance. Trying to schedule an equal
number of hours for each of your various work and personal activities is usually
unrewarding and unrealistic. Life is and should be more fluid than that.
Your best individual work-life balance will vary over time, often on a daily basis.
The right balance for you today will probably be different for you tomorrow. The
right balance for you when you are single will be different when you marry, or if
you have children; when you start a new career versus when you are nearing
retirement.
There is no perfect, one-size fits all, balance you should be striving for. The best
work-life balance is different for each of us because we all have different
priorities and different lives.
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However, at the core of an effective work-life balance definition are two key
everyday concepts that are relevant to each of us. They are daily Achievement
and Enjoyment, ideas almost deceptive in their simplicity.
Engraining a fuller meaning of these two concepts takes us most of the way to
defining a positive Work-Life Balance. Achievement and Enjoyment answer the
big question "Why?" Why do you want a better income…a new house…the kids
through college…to do a good job today…to come to work at all?
Most of us already have a good grasp on the meaning of Achievement. But let's
explore the concept of Enjoyment a little more. As part of a relevant Work-Life
Balance definition, enjoyment does not just mean "Ha-Ha" happiness. It means
Pride, Satisfaction, Happiness, Celebration, Love, A Sense of Well Being …all
the Joys of Living.
Achievement and Enjoyment are the front and back of the coin of value in life.
You can't have one without the other, no more than you can have a coin with only
one side. Trying to live a one sided life is why so many "Successful" people are
not happy, or not nearly as happy as they should be.
You cannot get the full value from life without BOTH Achievement and
Enjoyment. Focusing on Achievement and Enjoyment every day in life helps you
avoid the "As Soon As Trap", the life dulling habit of planning on getting around
to the joys of life and accomplishment "as soon as…."
My caffeine source and one of my little enjoyments is Diet Coke. And I'm a fussy
Diet Coke drinker. I don't like cans or bottles, I like fountain. And there is a big
difference in fountain drinks. So I know all the best fountains within a five-mile
radius of my house and office. My favorite is a little convenience store near my
home called Fitzgerald's.
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half-awake condition, I'd have an answer for him. I'd say, "You know, I just want
to achieve something today and I want to enjoy something today. And if I do both
of those things today, I'm going to ahve a pretty good day. And if I do both of
those things every day, for the rest of my life… I'm going to have a pretty good
life." And I think that's true for all of us. Life will deliver the value and balance
we desire …when we are achieving and enjoying something every single day…in
all the important areas that make up our lives. As a result, a good working
definition of Work-Life Balance is:
Ask yourself now, when was the last time you Achieved AND Enjoyed something
at work? What about Achieved AND Enjoyed with your family; your friends?
And how recently have you Achieved AND Enjoyed something just for you?
Why not take 20 minutes on the way home from work and do something just for
yourself? And when you get home, before you walk in the door, think about
whether you want to focus on achieving or enjoying at home tonight. Then act
accordingly when you do walk in the door.
At work you can create your own best Work-Life Balance by making sure you not
only Achieve, but also reflect the joy of the job, and the joy of life, every day. If
nobody pats you on the back today, pat yourself on the back. And help others to
do the same.
When you do, when you are a person that not only gets things done, but also
enjoys the doing, it attracts people to you. They want you on their team and they
want to be on your team.
Simple concepts. And once you focus on them as key components of your day,
they are not that hard to implement. So, make it happen, for yourself, your family
and all the important individuals you care about… every day for the rest of your
life… Achieve and Enjoy.
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Title: Balancing Work and Family
Website: www.familiesandwork.org
Family life and work life take on new meanings once a baby is introduced into the
family. Schedules need to be rearranged and in all likelihood, the division of
household duties will come up for renegotiation more than once. Parenting
becomes a team effort. Achieving balance will mean different things to different
families. However, experts offer this advice on managing the dual responsibilities
of being a working mother.
Get in touch with your values. What do you want from life for you and your
family? How does work fit into this? Is work important for your sense of self, or is
it important primarily for financial reasons?
Set priorities. Based on your values, decide what is important to you. Be realistic.
The mythical "superwoman," a working mother excelling 100% on the job and
100% in caring for her family, is just that – a myth. For most of us, there is always
more to do than time allows. Focus on what you can do. Give up what’s not
essential. Let a few things slide. If children and work are your most important
priorities, stop trying to maintain a "House Beautiful" home.
Develop a transition ritual. It can take time to shift gears from work to family.
Establish a ritual that helps to mark the end of the workday and the beginning of
family time. Use the commute home to listen to music or a book on tape. When
you get home, change clothes before cuddling with your baby, or engaging with
your toddler. Be consistent in these routines. The ritual will automatically signal
the end of one thing and the beginning of another.
Investigate your options. More than ever, businesses recognize the value of
being family-friendly. Your company may offer work options such as flextime,
telecommuting, compressed work weeks, or job sharing arrangements. Check with
your Human Resources department for availability and details, or click to the
article Family-Friendly Work Schedules: A Work/Family Balance Solution listed
below in the Reference Sources. It offers an excellent overview of the most
45
common full-time and part-time flexible work arrangements. Understanding the
pros and cons of each will help you decide if any are suitable for you and if so,
how to approach your immediate supervisor about them.
Take care of your physical health. Healthy people have stamina. They are better
able to withstand emotional and physical stress. Don’t neglect your health. Eat
properly and get as much sleep as you can. Find time to do the things that nourish
your whole being.
Talk to other working mothers. Other working moms will gladly share with you
how they navigated the passage from working-before-baby to working-after-baby.
They will tell you what worked for them, what didn’t and how they found
alternative solutions.
Learn about work and family. Read as much as possible on work and family
issues in magazines, newspapers and on the Internet, and look for tips you can
use. When using Internet search engines, use keywords and phrases like – family,
work and family, parenting, work family balance, career. You’ll gain valuable
information and find guidance on developing a plan that works for you, your
spouse and your child. Learn the impact that certain stressors and influences have
on work life and home life. It can help you gain a different perspective on many of
the issues and challenges you’ll face as a working mother. Parenting at any stage
requires a sense of humor and the ability to juggle many tasks. Look at all the
things going on in your family in a positive light, have faith that there are ways to
make a household run smoothly; and don’t forget to ask for help when you really
need it. Grandparents and extended family are usually delighted to offer a helping
hand. In all probability they’re tickled pink to be able to spend time with your oh -
so-cute baby or toddler.
METHODOLOGY
Reviews are acquired through websites as secondary data. Also with the help of
professors through interviews and lectures, data has been furnished. Various
publications are also included.
46
CONCLUSION
With the help of reviews it has been possible to relate work life balance wit
employee satisfaction level and the attrition rate. Also reviews have given a deep
insight of how employer can influence the lives of employees.
47
CHAPTER IV
RESEARCH METHODOLOGY
RESEARCH METHODOLOGY
PROBLEM STATEMENT:
high-touch companies?
How do we determine the interface between work and life beyond work?
RESEARCH OBJECTIVES:
QWL concept so that the work becomes meaningfully productive and the
worker achieving incredibly.
To compare the employee satisfaction level at Appshop with that of its
TYPE OF RESEARCH
48
Type of research used here is a combination of descriptive and qualitative
research. Descriptive research has been used to describe the state of affairs as it
exists at present; to be more precise, Ex post facto has been implemented.
In qualitative research, data have been acquired through projective
techniques like opinion or attitude research.
SAMPLING TECHNIQUE
SAMPLING SIZE
The sample size includes the whole population in Appshop. On the other
hand, sample population varies from 6-8 in other IT companies like Infosys, HP,
Accenture. Oracle etc. Sample sizes that that have been taken for Appshop and
other software companies
1) Appshop: n= 100
2) Appshop sample: n= 6
3) Oracle: n= 6
4) HP: n= 6
5) I2: n= 6
6) Infosys: n= 7
7) Msource: n= 6
8) Accenture: n= 5
49
9) Tata teleservices: n= 8
SAMPLING DESCRIPTION
INSRTUMENTATION TECHNIQUES
The main crux is primary data. This has been accomplished through a fine
blend of open-ended and multiple choice structured questionnaires. Also
interviews have been conducted on a one-to-one basis. A minimum quantity of
data has been acquired as secondary through various publications, reports,
magazines etc.
50
PART ‘B’
(SURVEY FINDINGS)
V : DATA ANALYSIS AND INTERPRETATION
51
EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE
ANALYSIS
1) How much time is expected from you by the company at your workplace?
a) 78% say the company expects them to put in 8- 10 hrs.
b) 15% say the timing is strictly 8 hrs/day.
c) 7% say the company expects them to put in 10-12 hrs.
52
6) What causes you stress?
a) 48% say work load
b) 13% say it is due to lack of manpower & more issues
c) 11% say priority issues
d) 10% say it’s the work atmosphere and ambience
e) 7% say it’s the people around
f) 6% say they have sleeping disorder which leads to stress
g) 5% say they have PC stress
h) 5% say its performance related
i) 4% say its personal
j) 1% say it’s t he night shifts
k) 1% say its internal administration
l) 1% say its decision by management that stresses them
53
9) If No, what can Appshop do to help you manage stress?
a) Provide a good mentor, well defined procedures, more recreational
facilities
b) Make it a Day job and manage employees bills and accounts efficiently
c) Create library, conduct yoga classes
d) Relaxation parties should be organized
e) Apply stress management techniques
11) How can Appshop help you to interact better with all the employees?
a) 81% prefer quarterly/ monthly gatherings
b) 13% of the people don’t want Appshop to help in any way
c) 3% want team building activities to be conducted
d) 2% say employee information should be updated on the website
e) 1% wants induction program to be conducted effectively
54
f) 9% say to help old age homes
g) 4% say to provide free medical facilities
h) 2% say to provide life saving drugs
i) 2% say to conduct environmental activities
55
f) 13% say it is done monthly
g) 2% say it is done once
h) 7% say it is done every 15 days
i) 1% say it is done weekly
56
g) 2% say it is monthly
h) 1% say it is done during probation period
i) 1% say it is done weekly
j) 1% say it is done occasionally
k) 1% say it is done during ISO audit
Ambience 13 73 12 2
Workspace 23 65 12 0
Chairs, 11 54 25 10
Utilities :
People 37 39 18 6
Food 6 30 38 26
Transport 3 33 41 23
Source: Field Investigation
57
24) What could be done to retain employees?
a) 34% say QWL should be good
b) 23% say they should provide better options
c) 20% wants appshop to build its brand image
d) 17% would like outbound trainings
e) 16% feel everything is sufficient at present
f) 13% want job satisfaction
g) 12% want understanding managers
h) 10% would like regular hikes
i) 10% want knowledge transfer to be encouraged
j) 8% want regular performance appraisals
k) 8% feel that recruitment and HR policies are to be modified considerably
58
f) 6% say to sponsor events
g) 2% say not applicable
h) 2% say radio city would help
i) 2% says quality of work speaks for itself
j) 2% people think that technical workshops could be useful
k) 1% say environmental activities would help in spreading public awareness
HR team functioning 6 38 45 6 4
(Effectiveness)
Recruitment process (Efficient) 12 17 62 8 1
Company Growth 0 8 57 28 6
(Competitiveness)
Source: Field Investigation
28) Comments & Suggestions regarding Q.No 27 :
a) 41% have no comments or suggestions
b) 37% say the HR policies should be clearer and HR should be more
responsible
c) 2% say the induction program should be more prompt if it has to be
effective
59
d) 11% say the recruitment process should be more systematic and referrals
should be eliminated
e) 6% say the HIS should cover parents and dental
f) 4% say mentoring should be improved
g) 3% say there should be regular performance appraisals
h) 3% say the job should be challenging and job rotation should be
encouraged
i) 2% say the decision making should not be biased
j) 2% wants the beverage section to be improved
k) 1% says the organization structure should be more clear
l) 1% says there should be health care facilities
m) 1% says that Appshop should branch in India
n) 1% says they need exposure to the US IT industry
60
Sl. No Appshop Pay structure Market Pay Structure
1 Components
61
Free employee meals Severance pay
Vacation pay
Holiday pay
Moving expenses
Employee meal allowances
Discounts on employer’s goods
and services
Child care facilities
3 Long –term Incentives
Stock-options Stock-options
Provident Fund Provident fund
Gratuity
Variable CPI
Sl. No Appshop Pay structure Market Pay Structure
4 Perquisites
62
Sl. No. Appshop loan facility Other IT Companies’ Loan
Facility
1 Interest free loans Low interest rate for Home Loans
Interest free loans for Vehicle
Loans
63
Attribute Oracle Appshop HP i2 Infos Accenture Msource Tata Appshop
sample ys Teleservices
% of people 100 84 34 33 33 30 29 26 8
who said
Employee
feedbacks
happened
regularly
120
100
% of
80 people
who said
60 Employee
feedbacks
40
happened
20
0
e
op
ce
e
i2
re
HP
ys
pl
cl
ce
tu
ur
sh
os
ra
vi
en
so
O
sa
pp
er
In
cc
A
p
le
A
ho
Te
pp
ta
A
Ta
64
Attribute i2 Appshop Infosys Msource Tata HP Oracl Accenture Appsho
sample Teleservices e p
% of people 53 39 38 30 29 21 20 20 9
who said
Work
atmosphere
was
excellent
60
50
40
% of people
30 who said Work
atmosphere
20 was excellent
10
0
i2
HP
e
s
ce
p
e
e
es
cl
sy
ho
ur
pl
ur
ra
ic
nt
fo
m
ps
so
rv
ce
In
sa
Ap
se
M
Ac
p
le
ho
Te
ps
ta
Ap
Ta
65
Attribute Infosys Oracle HP i2 Msource Accenture Appshop Tata Apps
sample Teles hop
ervice
s
% of people 61 52 52 46 44 43 34 27 10
who said
EWS were
good
70
60
50
% of
40 people
who said
30 EWS
were
20 good
10
0
e
re
op
s
es
P
i2
pl
sy
cl
c
H
tu
ic
ur
sh
ra
m
fo
en
rv
so
sa
O
pp
In
se
cc
M
A
op
le
A
Te
sh
pp
ta
Ta
A
66
Attribute Infosys HP Tata Accentu i2 Oracle Msource Appshop Apps
Teleserv re hop
ices sampl
e
% of 53 44 44 40 36 33 20 11 0
people who
said social
services
were
organized
60
50
40
30 % of people
who said
social services
20 were
organized
10
0
es
e
re
op
s
ce
e
i2
P
pl
sy
cl
H
tu
ic
ur
sh
m
ra
fo
rv
en
so
sa
pp
O
In
se
cc
op
A
le
A
Te
sh
pp
ta
Ta
None in Appshop sample were aware that social services were being
#
organized.
67
Attribute HP Infosys Oracle Accen i2 Msourc Tata Appshop Appsho
ture e Teleservic sample p
es
% of people 63 56 50 35 30 29 28 26 14
who said
social
activities
were
conducted
frequently
70
60
50
40 % of people
who said
30
social
20 activities
10 were
0
conducted
es
e
e
op
s
ce
P
i2
ur
pl
sy
cl
H
ic
ur
sh
m
ra
t
fo
en
rv
so
sa
O
pp
In
se
cc
A
op
le
A
Te
sh
pp
ta
Ta
frequently.
26% in Appshop sample said that social activities were conducted
$
frequently.
14% in Appshop said that social activities were conducted frequently.
$
68
Attribute HP Msource Accentu i2 Oracl Infosys Tata Appsho Appsho
re e Teleservices p p
sample
% of 100 50 50 42 42 33 33 30 26
people
who are
prone to
stress
120
100
80
% of
people
60
who
are
40 prone
to
20 stress
0
e
es
op
s
e
P
e
i2
ce
ur
sy
pl
cl
H
ic
ur
sh
ra
m
t
fo
en
rv
so
sa
O
pp
In
se
cc
M
op
le
A
Te
sh
pp
ta
Ta
69
Attribute Infosys HP i2 Oracle Accentu Tata Appshop Msource Appshop
re Teleservic sample
es
% of people 97 66 60 57 52 43 39 37 33
who said
training
happened
regularly
120
100
80
% of people
60 who said
training
happened
40 reglarly
20
0 e
e
op
s
es
e
ce
P
i2
pl
ur
sy
cl
H
ic
ur
sh
m
ra
nt
fo
rv
so
sa
O
pp
e
In
se
cc
M
A
op
le
A
Te
sh
pp
ta
Ta
70
Attribute i2 Apps Tata Appshop Oracle Infosys Msource HP Acce
hop Teleservices sample nture
% of people 83 58 51 50 50 50 50 34 33
who said
employee
interaction
was good
90
80
70
60
50
40
30
Source: Field Investigation
Interpretation:
83% in i2 said employee interaction was good.
'
71
Attribute Appshop Oracle HP i2 Accentu Apps Infosys Msourc Tata
sample re hop e Teleser
vices
% of 84 83 67 67 60 59 57 50 38
people
who said
TBP were
held
regularly
90
80
70
% of
60 employees
50 who said
40 Team
Building
30
Programs
20 were held
10
0
es
e
ce
e
s
P
i2
pl
ur
cl
sy
o
H
ic
ur
sh
ra
m
fo
en
rv
so
sa
pp
In
se
cc
M
A
p
le
A
o
Te
sh
pp
ta
Ta
A
regularly.
83% in Oracle said Team Building Programs were held regularly.
(
regularly.
72
Attribute Appshop i2 Appshop Infosys Oracle HP Msour Tata Accenture
sample ce Teleser
vices
% of 100 100 94 86 83 83 83 38 20
people
who liked
their work
timings
120
100
80
%of
people
who
60 liked
their
40 work
timings
20
0
es
re
op
s
e
e
i2
ce
sy
pl
cl
tu
ic
ur
sh
ra
m
fo
en
rv
so
sa
pp
O
In
se
cc
M
A
op
le
A
Te
sh
pp
ta
Ta
A
73
Graphical representation of Appshop Employee Satisfaction level
Time expected to be at work
Attribute 8- 10 hrs 8 hrs 10-12 hrs
Time expected to 78 14 7
be at work (%)
8-10 hrs
8 hrs
10-12 hrs
Time spent at 54 30 16
work (%)
8-10 hrs
10-12 hrs
flexible
74
Convenient work timings?
Attribute Yes No
Yes
No
Frequency of stress
Attribute Sometimes Hardly Never Very often
Frequency of stress 57 26 9 8
(%)
som etim es
rarely
never
very often
75
Causes of stress
Attribute Work Lack of Priority Work People Sleepin Perform Perso Intern
load man issues atmosph around g ance nal al
power ere disorder related admin
istrati
on
Causes of 48 13 11 10 7 6 5 4 1
stress (%)
76
Management of stress
Attribute Yes Sometimes No
Management of stress 81 14 0
Yes
Sometimes
No
Attribute Confide in Peers/ superiors/ Recreational activities Resolve Sports Take a Yoga/
Family/ Friends issue break Meditation
Ways of 37 32 15 13 12 6
managing stress
Confide in Peers/
superiors/ Family/
Friends
Reacreational
activities
Resolve issue
Sports
Take a break
Yoga/ Meditation
77
Only my
Attribute Almost all A few Yes team
Community Interaction 58 26 13 3
Community Interaction
Almost all
A few
Yes
Only my team
Updation of
employee
information
Team building
activites
Induction
programs
78
Interpretation:
81% say to conduct quarterly/ monthly gatherings.
/
interaction.
Donation Help
Attribute Not aware Blood banks of clothes handicapped
Social services in Appshop 81 17 15 1
Not aware
Blood banks
Donation of clothes
Help handicapped
1% say they assist the handicapped in the form of cash and kind.
/
79
Activities to be included
in future
Sponsor NGO 29
Not required 25
Donate to orphanage 24
Provide education 22
Blood donation 15
Help old age homes 9
Free medical services 5
Life saving drugs 3
Environmental activities 2
Sponsor NGO
Not required
Donate to orphanage
Provide education
Blood donation
Eniviormental activites
3% say to provide life saving drugs to people who cannot afford them.
0
green.
80
Attribute On occasions Quarterly Not aware Annually Monthly Half Frequently
yearly
Frequency of 42 21 15 14 5 3 1
organizing
Social events
15% say they have no idea about social events being held.
1
81
Attribute Family outings/ Recreational Festivals Not required Birthdays Corporate
Resorts activities interaction
Social events to be organized 61 40 21 10 7 1
Family outings/
Social events to be organized Resorts
Recreational
activities
Festivals
Not required
Birthdays
Corporate
interaction
Yes
No
Not applicable
82
Attribute Quarterly Annually Half As & when Monthly Frequently Weekly Quarterly
yearly needed
Frequency of 24 11 9 8 4 4 1 1
Team building
programs
Annually
Half yearly
As & when
needed
Monthly
Frequently
Once
83
Attribute Technical Communication PDP Not aware Cross skill
Training programs conducted 62 53 37 14 5
Technical
Communication
PDP
Not aware
Cross skill
Regular knowledge
updation
Not required
In-depth
communication
Cross training
84
Interpretation:
61% would like regular knowledge updation.
5
Attribute Not aware Quarterly Annually Half- Frequently When Monthly At ISO Weekly
yearly needed audit
Frequency 31 23 14 13 8 6 3 1 1
of
employee
feedbacks
85
Attribute Not Good QWL Good Work Technical Job ESOP Empowerm Flexible
aware pay Culture opportunities enrichment/ ent of timing
Rotation employees
Retaining of 50 23 16 14 8 7 4 4 1
employees
at Appshop
Good QWL
Good pay
Work Culutre
Technical
opportunites
Job enrichment/
Rotation
ESOP
86
Attribute QW Better Build Out Not Job Understan Regular Knowledge Regular Good
L Options brand bound required Satisfaction ding hikes sharing PA HR
image training mangers policy
recruitm
ent
Ways to 35 24 21 18 16 14 12 11 10 9 8
retain
employees
QWL
Ways to retain employees
Better Options
Not required
Job Satisfaction
Understanding Managers
Regular hikes
Knowleged shaing
Regular PA
87
Attribute Not Interest HIS Tax LIC Health ESO Sodexo employee Guest Pension
requir Free saving care P insurance houses
ed personal plans facilities agents
loans
employee 36 31 21 9 6 4 3 3 3 2 1
Welfare
schemes that
can be
introduced
Not required
Employee Welfare schemes that can be
Interest Free personal
introduced loans
HIS
LIC
ESOP
Sodexo
employee insurance
agents
Guest houses
Pension
88
Attribute Good Excellent Fair Poor
Rating of ambience 73 13 12 2
Rating of ambience
Good
Excellent
Fair
Poor
Rating of Workspace
Good
Excellent
Fair
89
Attribute Good Fair Excellent Poor
Rating of Chairs, Utilitites 54 24 12 10
Good
Fair
Excellent
Poor
Rating of people
Good
Excellent
Fair
Poor
90
Attribute Fair Good Poor Excellent
Rating of Food 38 30 26 6
Rating of Food
Fair
Good
Poor
Excellent
Rating of Transport
Fair
Good
Poor
Excellent
91
Attribute Good Fair Not aware Excellent
Rating of HIS 58 21 9 5
Rating of HIS
Good
Fair
Not aw are
Excellent
Rating of Mentoring
Good
Fair
Excellent
Poor
Not aw are
1% is not aware.
<
92
Attribute Good Fair Excellent Poor Not aware
Rating of HR 45 38 6 6 4
Rating of HR
Good
Fair
Excellent
Poor
Not aw are
6% say HR is excellent.
=
6% say HR is poor.
=
Rating of Recruitment
Good
Fair
Poor
Excellent
Not aw are
1% is not aware.
=
93
Attribute Good Fair Poor Not aware Excellent
Rating of Induction program 45 27 11 9 3
Good
Fair
Poor
Not aw are
Excellent
Good
Not aw are
Fair
Poor
Excellent
94
Attribute Good Excellent Fair Poor
Rating of organization structure 65 29 4 2
Good
Excellent
Fair
Poor
Good
Fair
Excellent
Not aw are
Poor
95
Attribute Good Excellent Fair Not aware
Rating of Company growth 57 28 8 6
Good
Excellent
Fair
Not aware
96
MAJOR RESEARCH FINDINGS
97
32. 36% in i2 said that social services were organized.
33. 33% in Oracle said that social services were organized.
34. 20% in Msource said that social services were organized.
35. 11% in Appshop said that social services were organized.
36. None in Appshop sample were aware that social services were being
organized.
37. 63% in HP said that social activities were conducted frequently.
38. 56% in Infosys said that social activities were conducted frequently.
39. 50% in Oracle said that social activities were conducted frequently.
40. 35% in Accenture said that social activities were conducted frequently.
41. 30% in i2 said that social activities were conducted frequently.
42. 29% in Msource said that social activities were conducted frequently.
43. 28% in Tata Teleservices said that social activities were conducted frequently.
44. 26% in Appshop sample said that social activities were conducted frequently.
45. 14% in Appshop said that social activities were conducted frequently.
46. 100% in HP are prone to stress.
47. 50% in Msource are prone to stress.
48. 50% in Accenture are prone to stress.
49. 42% in i2 are prone to stress.
50. 42% in Oracle are prone to stress.
51. 33% in Infosys are prone to stress.
52. 33% in Tata Teleservices are prone to stress.
53. 30% in Appshop are prone to stress.
54. 26% in Appshop sample are prone to stress.
55. 97% in Infosys said training happened regularly.
56. 66% in HP said training happened regularly.
57. 60% in i2 said training happened regularly.
58. 57% in Oracle said training happened regularly.
59. 52% in Accenture said training happened regularly.
60. 43% in Tata Teleservices said training happened regularly.
61. 39% in Appshop said training happened regularly.
62. 37% in Msource said training happened regularly.
63. 33% in Appsop sample said training happened regularly.
98
64. 83% in i2 said employee interaction was good.
65. 58% in Appshop said employee interaction was good.
66. 51% in Tata Teleservices said employee interaction was good.
67. 50% in Appshop sample said employee interaction was good.
68. 50% in Oracle said employee interaction was good.
69. 50% in Infosys said employee interaction was good.
70. 50% in Msource said employee interaction was good.
71. 34% in HP said employee interaction was good.
72. 33% in Accenture said employee interaction was good.
73. 84% in Appshop sample said Team Building Programs were held regularly.
74. 83% in Oracle said Team Building Programs were held regularly.
75. 67% in HP said Team Building Programs were held regularly.
76. 67% in i2 said Team Building Programs were held regularly.
77. 60% in Accenture said Team Building Programs were held regularly.
78. 59% in Appshop said Team Building Programs were held regularly.
79. 57% in Infosys said Team Building Programs were held regularly.
80. 50% in Msource said Team Building Programs were held regularly.
81. 38% in Tata Teleservices said Team Building Programs were held regularly.
82. 100% in Appshop sample liked their work timings.
83. 100% in i2 liked their work timings.
84. 94% in Appshop liked their work timings.
85. 86% in Infosys liked their work timings.
86. 83% in Oracle liked their work timings.
87. 83% in HP liked their work timings.
88. 83% in Msource liked their work timings.
89. 38% in Tata Teleservices liked their work timings.
90. 20% in Accenture liked their work timings.
91. 78% say time expected to work is around 8 – 10 hours.
92. 14% say time expected to work is 8 hours.
93. 7% say time expected to work is around 10 – 12 hours.
94. 54% say they spend 8 – 10 hours at work.
95. 30% say they spend 10 – 12 hours at work.
96. 16% say they work flexible hours.
99
97. 94% say work times are convenient.
98. 6% say work times are not convenient.
99. 57% say they are sometimes prone to stress.
100. 26% say they hardly get stressed.
101. 9% say they never get stress.
102. 8% say they get stressed very often.
103. 48% say workload causes them stress.
104. 13% say it is due to lack of manpower.
105. 11% say priority issues give them stress.
106. 10% say work atmosphere causes them stress.
107. 7% say people around them stress them out.
108. 6% say stress is due to sleeping disorder.
109. 5% say stress is related to performance in one’s job.
110. 4% say their stress comes from personal issues.
111. 1% say it is due to inadequate internal administration
112. 81% say they can manage stress.
113. 14% say they can sometimes manage stress.
114. 37% relieve their stress by confiding in peers/ superiors/ family/
friends.
115. 32% manage stress through recreational activities.
116. 15% resolve the issue that causes stress.
117. 13% relieve their stress by playing sports.
118. 12% take a break from the situation that is stress prone.
119. 6% resort to Yoga/ meditation to reduce getting stressed.
120. 58% say they know almost all the employees of Appshop.
121. 26% say they know only a few of the Appshop employees.
122. 13% say they know everyone in Appshop.
123. 3% say they only know their team members in Appshop.
124. 81% say to conduct quarterly/ monthly gatherings.
125. 14% say nothing is required to be done to assist good interaction.
126. 3% say employee information should be updated.
127. 3% say Team Building activities should be conducted.
100
128. 1% say Induction programs should be made more efficient for
effective interaction.
129. 81% are not aware of any social services.
130. 17% say blood banks are organized.
131. 15% say they donate clothes to the poor.
132. 1% say they assist the handicapped in the form of cash and kind.
133. 29% say Appshop could start sponsoring NGOs.
134. 25% say no activities are required to be organized for social cause.
135. 24% say donation should be made to the orphanage.
136. 22% would like to provide education for the illiterate slums.
137. 15% say to organize blood donation camps.
138. 9% says to assist old age homes.
139. 5% say to provide free medical service to the poor and slums.
140. 3% say to provide life saving drugs to people who cannot afford
them.
141. 2% say to conduct environmental activities like making the city
more green.
142. 42% say social events are held on occasions.
143. 21% say they are held quarterly.
144. 15% say they have no idea about social events being held.
145. 14% say they are conducted annually.
146. 5% say it is held monthly.
147. 3% say social events are held half-yearly.
148. 1% say they are held quite frequently.
149. 61% say family outings to resorts could be organized.
150. 40% say recreational activities could be planned.
151. 21% say festivals could be celebrated.
152. 10% say nothing is required.
153. 7% say birthdays could be celebrated.
154. 1% say corporate interaction should be conducted informally.
155. 59% say Team Building programs are conducted.
156. 34% say they are not conducted.
157. 24% say Team Building programs are held quarterly.
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158. 11% say they are conducted annually.
159. 9% say it is held half-yearly.
160. 8% say they are held as and when needed.
161. 4% say they are held monthly.
162. Another 4% say they are held frequently.
163. 1% each says they are conducted on a weekly and quarterly basis.
164. 62% say technical trainings are conducted.
165. 53% say communication training is given.
166. 37% say Personality Development Programs are conducted.
167. 14% are not aware.
168. 5% say cross-skill trainings are conducted.
169. 61% would like regular knowledge updation.
170. 22% do not require anything.
171. 18% require in-depth communication.
172. 7% would like to undergo cross-skill training.
173. 4% say to conduct training for new employees.
174. 31% are not aware.
175. 23% say it happens quarterly.
176. 14% say they are conducted annually.
177. 13% say it is held half-yearly.
178. 8% say they are done frequently.
179. 6% say it happens as and when needed.
180. 3% say they are held monthly.
181. 1% each say during ISO audit and weekly.
182. 50% are not aware.
183. 23% say the QWL is good.
184. 16% say they have good pay structure.
185. 8% say they provide technical opportunities.
186. 7% say there is job enrichment and rotation.
187. 4% say they provide ESOP.
188. 4% say there is empowerment of employees.
189. 1% say work times are flexible.
190. 35% say to improve QWL.
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191. 24% say better options can help retain employees.
192. 18% say outbound training helps to reduce attrition rate.
193. 16% say nothing is required.
194. 14% say providing job satisfaction will help retain employees.
195. 12% say managers should be understanding to help retain
employees.
196. 11% say to provide regular hikes.
197. 10% say knowledge sharing should be encouraged to facilitate job
rotation.
198. 9% say performance appraisals should be held regularly.
199. 8% say good HR recruitment policy helps in retaining employees.
200. 36% say nothing more is required.
201. 31% say to provide Interest free personal loans.
202. 21% say HIS should be introduced.
203. 9% say tax saving plans should be incorporated.
204. 6% say LIC should be introduced.
205. 4% say health care facilities should be included.
206. 3% say ESOPs should be given.
207. 3% say sodexo passes should be distributed.
208. 3% say employee insurance agents should be hired.
209. 2% say to provide guest houses.
210. 1% say to provide pension plans.
211. 73% say ambience is good.
212. 13% say ambience is excellent.
213. 12% say ambience is fair.
214. 2% say ambience is poor.
215. 65% say work space is good.
216. 23% say work space is Excellent.
217. 12% say work space is fair.
218. 54% say chairs & utilities are good.
219. 24% say chairs & utilities are fair.
220. 12% say chairs & utilities are excellent.
221. 10% say chairs & utilities are poor.
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222. 39% say people are good.
223. 37% say people are excellent.
224. 18% say people are fair.
225. 6% say people are poor.
226. 38% say food is fair.
227. 30% say food is good.
228. 26% say food is poor.
229. 6% say food is excellent.
230. 41% say transport is fair.
231. 33% say transport is good.
232. 23% say transport is poor.
233. 3% say transport is excellent.
234. 58% say HIS is good.
235. 21% say HIS is fair.
236. 9% are not aware.
237. 5% say HIS is excellent.
238. 63% say HIS is good.
239. 19% say HIS is fair.
240. 12% say HIS is excellent.
241. 5% say HIS is poor.
242. 1% is not aware.
243. 45% say HR is good.
244. 38% say HR is fair.
245. 6% say HR is excellent.
246. 6% say HR is poor.
247. 4% are not aware.
248. 62% say recruitment is good.
249. 17% say recruitment is fair.
250. 12% say recruitment is poor.
251. 8% say recruitment is excellent.
252. 1% is not aware.
253. 45% say induction program is good.
254. 27% say induction program is fair.
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255. 11% say induction program is poor.
256. 9% are not aware.
257. 3% say induction program is excellent.
258. 56% say employee feedback is good.
259. 20% say employee feedback is fair.
260. 17% are not aware.
261. 5% say employee feedback is poor.
262. 2% say employee feedback excellent.
263. 65% say organization structure is good.
264. 29% say organization structure is excellent.
265. 4% say organization structure is fair.
266. 2% say organization structure is poor.
267. 57% say career growth is good.
268. 18% say career growth is fair.
269. 18% say career growth is excellent.
270. 6% are not aware.
271. 1% say career growth is poor.
272. 57% say company growth is good.
273. 28% say company growth is excellent.
274. 8% say company growth is fair.
275. 6% are not aware.
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RECOMMENDATIONS
After having tabulated and analyzed the data collected from the internal
and external ‘Employee feedback survey’, it has been found out that Appshop
needs to improve on a few areas when compared to the other IT companies like
Oracle, HP, Infosys to name a few. The areas according to priority are given
below:
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5) Organize social events, for instance-
a) Inter-corporate events.
b) Company parties.
c) Trips to resorts with families.
d) Recreational activities.
6) After comparing the Loan facilities and Pay structures of Appshop with
other IT companies, we give below the following recommendations
With respect to the parameters for providing a loan, it could be made
A
consideration.
Also Personal loans can be categorized into Housing, Vehicle, and
A
there is only one category (personal loans). So, a brief Loan Facility
Brochure could be formulated to enlighten them.
7) With regard to the Pay structure, following benefits could also be included.
Dearness Allowance
A
Pension plans
A
Service awards
A
Dental benefits
A
Membership n clubs
A
8) The company should focus more on non-economic factor viz., job security
and its allied manifestations. The changing workforce consists of
employees who expect more than just money from their work life.
Their idea of salvation lies in the respect they obtain in the work
environment like how they are individually dealt and communicated with
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by other members in the team as well as he employer, what kind of work
he is entrusted with etc. some of these non-economic aspects are:
Self respect
B
Satisfaction
B
Recognition
B
Gender discrimination
B
Sexual Harassment
B
life imbalances.
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11) Multi-skilling and exposing employees to different lines of activity in the
compay (Appshop) indirectly leads to greater involvement and better job
security which will nurture the company’s QWL program.
12) Teamwork is the mantra of modern day peoples’ management. Teamwork
can be leveraged to nourish the QWL program of the company. Positive
energies, free of workplace anxiety will garner better working results of
QWL.
13) The company should inculcate the following personal traits among its
employees:
Right state of mind: Employees should be made to realize that no one
C
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14) The company should define the objectives of its QWL program and
communicate it effectively to the employees through workshops or
through regular mails.
15) The company can profitable conduct employee satisfaction surveys (the
way survey is done in our research investigation) and communicate the
results to all stakeholders.
16) The company should empower the HR Department adequately to pilot
QWL program effectively with or without amendments.
17) The company should ensure that the QWL policy is flexible and sensitive
to the special needs of the employees’ families and the women executives.
18) The company should evolve a method of measuring the success/ failure of
work life balance programs. The following criteria should be useful while
assessing QWL program:
Adequate and fair compensation
D
The extent to which the employees’ work has a balanced role, not
D
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To sum-up, the cardinal purposes of QWL program are to make the
company a more comfortable and otherwise satisfying as well as more productive
place to work. The quintessence of quality life is moderation between work and
leisure. QWL is an egocentric concept, the satisfaction and realization of which is
a matter of individual inference and experience. The point of wisdom is simply
this: Do not trade-off the pleasure of living for the sake of achievement. Instead
joyfully achieve. Employees should balance their commitments to being the best
they can be at work with a deep commitment to being a great family person and
loving friend. Without balance in every core of their lives, they will not find
happiness and a sense that they have lived well. A happy employee is productive.
Our recommendations outlined above are worth pondering in this direction.
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DIRECTIONS FOR FURTHER RESEARCH
In our view, the QWL is a very fertile field of research and the following
constitute the “green pastures”:
QWL AND QUALITY OF OUTPUT IN THE DIGITAL AGE
E
STRESS
A QUALITATIVE ANALYSIS OF QWL AND LIFESTYLE PATTERNS
F
OF CORPORATE EMPLOYEES
INTRFACE BETWEEN QWL AND EMPLOYEE RETENTION
F
STUDY
MEASURMENT DEVICES FOR EFFECTIVENESS OF QWL PROGRAM
F
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DEMYSTIFYING QWL AND ORGANIZTIONAL/ PERSONAL
G
EFFECTIVENESS
TAXONOMY OF QWL AND ORGANIZATION CULTURE
G
CULTURES ON QWL
BENCHMARKING THE BEST QWL PRACTICES
G
LINKAGES
QWL PROGRAM FOR WOMEN EMPLOYEES IN THE CORPORATE
G
SECTOR
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26-05-04
10) How much time is expected from you by the company at your workplace?
a) 8-10 hrs b) 10-12 hrs c) others, specify_______________
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d) Others,
specify_____________________________________________________
11) How can Appshop help you to interact better with all the employees?
____________________________________________________________
12) What are the social services taken up by Appshop?
____________________________________________________________
115
15) What social events should Appshop organize?
____________________________________________________________
a) Ambience :
b) Workspace :
c) Chairs, Utilities :
d) People :
e) Others, specify :
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23) What is Appshop doing to retain employees?
___________________________________________________________
a) Advertising
b) Seminars
c) Social work
d) Word-of-mouth
e) Others, specify_______________________________________________
117
10-06-04
1) How much time is expected from you by the company at your workplace?
a) 8- 10 hrs b) 8 hrs. only c) 10-12 hrs
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d) Deadlines
e) Personal
f) Internal Administration
g) Management Decisions
h) Performance Related
i) Sleeping Disorder
j) Lack of Manpower
k) Night Shifts
l) Frequent shift change
10) If No, what can be done by your organization to help you manage stress?
a) Good mentoring System
b) Have no shifts
c) Relaxation parties
d) Have an inhouse library
e) Have inhouse recreational facilities
f) Counselling
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11) Do you know all the employees in your organization?
a) Yes b) Almost all c) a few d) Only my team
12) How can your organization help you to interact better with other teams?
a) Quarterly/Monthly Gatherings
b) Team building activities
c) Good Induction Program
d) Not required
13) What are the social services taken up or can be taken by your
organization?
a) Blood Donation camps
b) Donation of clothes to the poor and orphanages
c) Sponsor NGOs
d) Literacy programs
e) Free medical facilities to poor
f) Conducting environmental activities
h) None
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16) Are there Team Building Programs conducted?
a) Yes b) No
121
21) How comfortable is your workplace on a scale of: 1-4:
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f) Food discount coupons
g) Employee insurance agents
h) Getting listing with banks for easy loan and credit card facilities
i) Guesthouses for outstation employees for more than 15 days
123
Pay Structure (APPSHOP AND External)
a) Basic pay
b) Leave Travel Allowance( LTA)
c) Medical Allowance
d) Dearness Allowance
e) Perquisites(perks)
f) Long-term Incentives
g) Bonus
h) Fringe Benefits
i) Variable Housing Allowance (VHA)
j) Others, specify__________________________________________
Worker’s compensation
H
Unemployment compensation
H
Maternity leave
H
Sick leave
H
Dental benefits
H
Suggestion awards
H
Service awards
H
Severance pay
H
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c) Payments for time not worked
Vacations
I
Holidays
I
d) Other benefits
Travel allowances
I
Moving expenses
I
a) Stock-options
b) Provident fund
c) Gratuity
d) Others, specify _________________________________________
a) Special parking
b) Plush office
c) Vacation travel
d) Auto expenses
e) Membership in clubs
f) Paid spouse travel for meetings
g) Home PC/ Laptop
h) Others, specify ________________________________________
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Loan policy Questionnaire (APPSHOP AND External)
2) Do they offer:
a) Loans at a low interest rate?
b) Interest free loans?
c) Others, specify _______________________________________________
4) What are the different kinds of loans that your company offers?
a) Vehicle loans
b) Housing loans
c) Medical loans
d) Personal loans
e) Other, specify:________________________________________________
126
SELECT BIBILOGRAPHY
BOOKS
“Essentials of Human Resource Management” by P. Subba Rao,
J
publications, 2003.
“Human Resource Management” by John M. Iva ncevich McGraw-Hill
J
publications, 2003.
“Human Resource Management” by Robert L. Mathis and John H.
J
publications, N. J. 2000.
“Strategic Human Resource Management” by Jeffrey A. Mello,
J
JOURNALS
ICFAI HRM Review
J
Executive Excellence
J
Human Capital
J
O.D Communication
J
Management Next
J
127
BUSINESS MAGAZINES
Business Standard
K
Business World
K
Strategist Quarterly
K
Economic Times
K
Business Today
K
WEBSITES SURFED
www.appshop.com
K
www.appshopsupport.com
K
www.hrinindia.yahoogroups.com
K
www.hrcommunity.com
K
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RESEARCH INTRUMENT- LIFE INVENTORY
There are four areas to this life inventory: healthy work, family, play and self.
1 = Never True 2=Sometimes True 3=Often True 4=Always True
Put the number that best fits you in the blank beside each statement. At the end of
each area you will get your total score by adding the eight numbers in each area
and putting the sum in the blank at the end of the area.
Area 2: Family
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6. _____ I have good interpersonal relationships with other family
members.
7. _____ I enjoy spending time with my family.
8. _____ My family and work life are in harmony with each other.
Area 3: Play
Area 4: Self
1. _____ I plan time each day just for me to do whatever I want to do.
2. _____ For fun I have a hobby or recreation that I enjoy.
3. _____ I take time out each week for my spiritual development through
activities such as worship, inspirational readings, meditation or a 12-step
program.
4. _____ I eat nutritional, well-balanced meals.
5. _____ I make sure I get adequate rest.
6. _____ I engage in daily physical exercise.
7. _____ I send myself positive mental messages and try to look for the best
in myself.
8. _____ I make sure I get my personal needs met.
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TOTAL SELF SCORE _____
Scoring:
1. Using the Balance Wheel of Life that follows, put an 'X' on the number in
each area that corresponds with your total score.
2. Draw a line from that number to the center of the wheel.
3. Then darken the entire area of the circle from your total score back to the
number "8".
4. Repeat these steps for all four areas of the wheel.
5. The part of the wheel that has the biggest shaded area is the area in which
you are most balanced.
6. The part that is less complete is the area of your life that may need
attention.
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