O B MODEL

OB Model

Performance

Organization Group Individual

PERFORMANCE OF AN
ORGANISATION
 Productivity :Transforming inputs into outputs
 Effectiveness: Successfully meeting needs
 Effeciency:At low cost,time,energy,labour
 Sales:Mkt Share, ROI,profit.
 Customer Satisfaction.
 Organizational citizenship behavior
 Job Satisfaction
Negative performance:
 Absenteeism: Failure to report to work

 Turnover of Employees: Voluntary and

involuntary withdrawal from organization
 Deviant work place behavior
Causes Resulting Performance
1.Individual Level Variables ( Independent variables)
 Age Others;
 Gender 1.Perception
 Marital status 2.Decision Making
 Personality 3.Learning
 Emotions 4.Motivation
 Values
 Attitude
 Basic ability levels

(Here Mgt can do little to alter the above)

2.Group Level Variables:
 Communication Pattern

 Leadership

 Power & Politics

 Level Of conflict
Types Of Manager
 Average Manager: More traditional and routine
without great success.
 Successful Manager: Good Net working and
Getting promotions quickly.
 Effective Manager: Strong communication,
performance in terms of quantity and quality,
commitment towards employees and customers.
Effective Versus Successful
Managerial Activities
Four types of Managerial Activities;
 Traditional Management: Decision
making,planning,controlling.
 Communication Mgt:Exchanging Information and
processing paper works.
 Human Resource Mgt:
Motivating,discipline,managing
conflict,staffing,training.
 Networking Mgt:Socialising,politicking and
interacting with outsiders.