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Description

After installing ArcGIS Desktop, ArcGlobe sometimes hangs at the "Generating Arc
ID Module" message. The Task Manager reveals that ArcGlobe.exe is running and is
consuming processor time, but the application will not open.
Cause
On machines with multiple processor cores, one or more of the cores may be opera
ting at maximum capacity, while the other is not. In these cases, if the process
or workload is unable to be redistributed, ArcGlobe will not open completely. En
ding the ArcGlobe.exe process does not properly cause the processor workload to
automatically redistribute properly.

The following instructions involve modifying critical components of your opera


ting system. It is recommended that you backup your operating system and files,
including the registry, before proceeding. Consult with a qualified computer sys
tems professional, if necessary. ESRI cannot guarantee results from incorrect mo
difications while following these instructions; therefore, use caution and proce
ed at your own risk.

Solution or Workaround
To workaround this issue, follow the steps below to disable and then re-enable m
ulti-processor support.
1. Edit the boot.ini file on the machine to disable multi-processor support:
Right-click on 'My Computer', and select 'Properties'.
In the 'Properties' window, click the 'Advanced' tab.
2. In the 'Startup and Recovery' area, press the 'Settings' button.
3. Beside the label 'To edit the startup options file manually, click Edit.',
press 'Edit'.
4. In the Boot.ini file, add the option /numproc=1 after the option /fastdete
ct. Click File > Save. Close the Boot.ini file.
5. Reboot the machine. After the machine reboots, open ArcGlobe. It should op
en without issues.
6. After ArcGlobe is successfully opened, close the application. Follow steps
1-3 above, and then remove the option /numproc=1 after the option /fastdetect a
nd save the change.
7. Reboot the machine again. ArcGlobe should now open and function correctly
with no further issues.