FEU- FERN COLLEGE

Date:________________________
Customer’s Survey Questionnaire Time started:__________________
HOW DOES GESEN HARDWARE
Time ended:__________________
DEALS WITH ECONOMIC CHANGES

1. How long have you known Gesen Hardware?

1-10 years 21-30 years

11-20 years 31-40 years

2. How did you come to know about Gesen Hardware?

Family Newspaper/print add

Friends/neighbor Others please specify: ____________

3. What is your general impression of Gesen Hardware as a service organization?

Leader in the industry Accessible

Efficient Offers affordable products

4. Do you often buy supplies in Gesen Hardware?

Yes No

5. If no, answer the following questions:

a. Where did you buy?

HiWel Hardware IMA Hardware

Gravel & Sand Hardware Others please specify: ____________

b. Please state your reasons for buying in other hardware:

6. If your answer is yes to question no.3 rate the goods in terms of satisfaction you derive from them as
follows:
Poor Good

Satisfactory Very Good Excellent

7. What method do you usually use in acquiring the supplies?

Over the counter

Phone call/delivery service

Name: Contact No.:

Address: Signature:
For back tracking purposes
CONFIDENTIAL: All information in this questionnaire will be held with utmost confidentiality.