I Begin With The Name Of ALLAH

The Most Beneficent

&

The Most Merciful

1
 Table of Contents

PAGE

Acknowledgement…………………………………………………………………. 04

Dedication………………………………………………………………………….. 05

Executive Summary ………………………………………………………………. 06

Chapter: 1 Introduction of NADRA………………………………….. 07

Introduction/History………………………………………………………………….. 08

Legal Position………………………………………………………………………... 09

Vision...………………………………………………….…. ………………………... 10

Mission………………………………………………………. …………………….… 10

Goals & Achievements…………………………………………………………….…. 12

Chapter: 2 Products & Services………………………………………. 15

Products………………………………………………………………………………. 16

Chapter: 3 Organization Structure………………………………….… 18

Organizational Structure………………………………………………………….…. 19

Organization Information………………………………………………………….… 20

Various Departments of the Organization……………………………………….….. 21

Chapter: 4 Internship Experience…………………………………… 22

Concerned Department……………………………………………………………….. 23

Experience Learned………………………………………………………………….. 25

Finding & Observation………………………………………………………………. 26

Short Comings………………………………………………………………………... 26

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Chapter:5 Critical Analysis…………………………………………. 28

SWOT Analysis………………………………………………………….. 29

PEST Analysis……………………………………………………….….. 30

Chapter: 6 Recommendations & conclusions ……………………… 33

Recommendations…………………………………………………………………… 34

Conclusion…………………………………………………………………………… 34

References……...…………………………………………………………………….. 35

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 ACKNOWLEDGEMENTS

I am grateful to all management member of NADRA who helped me give

suggestions and advices to make my project. Especially staff members of NADRA to guide
me effectively in order to complete my project.

I am also extremely grateful to all other faculty members of the department for their
moral support and valuable suggestions. There positive criticism helped me in improving
the quality of the Project.

Thanks to everyone working in NADRA to help me to take my ideas take off the
ground. All prays to Almighty Allah, the most merciful and compassionate, who enabled us
to complete this project work.

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Dedicated To My Beloved Prophet Hazrat Muhammad

(Peace Be Upon Him),

My Parents,

My Teachers,

&

My Friends.

5
 E xecutive Summary

For the completion of my MBA program, it is required to attend an internship program in a

well reputable organization; internship is the first step for every student to enter into the
world of practical life. Educational life and practical life has a lot differences but study life
is the base for the practical life. According to my experience internship is the best way to
enter into the practical life. During internship, students can learn a lot, which is, more than
that they can learn from books.
Internship is much better option to start career as compared to directly start the job. During
the period of internship, an internee can come to know many things like how to handle the
work in practical life? How to communicate? How to behave and respect the elders and
senior officers? So it is the only way to develop good employees by providing them
training and development during their internship.
During my internship, I found myself to learn all these things. According to my point of
view, every student must do internship before starting his professional career because this
will help him in his/ her whole life.
This report is based on:

Primary Data

Primary data consists of my experience as internee in NADRA. I also collected the data by
interviews/discussion with officials, colleagues and executives. And above all the only
truth in the data is which I observed during the course of job.
Secondary Data

Secondary data is collected from print media like brushers, newspapers, financial journals,
manuals, and Internet etc.

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Our Vision

We will provide effective Internet services and solutions to individuals and

businesses throughout the Region, so empowering them to pursue and achieve
excellence.

Our Mission

We will build a leading, profitable, service-oriented organization that consistently

delivers innovative solutions and reliable services. We will maintain an exciting,
challenging, high-energy working environment that encourages original thinking.
And we will create wealth for our employees, our customers, and our
shareholders.

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History of NADRA (Introduction)
The National Database Organization (NDO) was established under the Ministry of
Interior as a sister organization to undertake the task of handling the data being collected
through National Data Forms during the Population Census in 1998. The National Data
Forms (NDFs) were designed by a committee of experts encompassing maximum social
and fiscal indicators as implements for future planning, documentation of the economy, and
for creation of a comprehensive Citizens' Database. To cater to a cohesive and unified
approach in both registration and social fields, NADRA was formed on 10th March 2000
by merging the National Database Organization (NDO) and the Directorate General of
Registration (DGR). It is an independent corporate body with requisite autonomy. 

Preamble
 

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 NADRA was formed to aid the government in developing and implementing a fact-
based system of good governance in the country to encounter undocumented population
growth and register items belonging to its citizens and organizations.
 
It was established with the objective of evolving a new, improved, and modernized
system of registration for the citizens of Pakistan, to undertake the collection of
demographic and geographic data. Initially, the main objective was the issuance of state-of-
the-art National Identity Cards (NICs) to all eligible citizens of Pakistan. These NICs were
backed by a computerized database and a data warehouse respectively called the Citizens'
Database and National Data Warehouse (NDW). This comprehensive Citizens' Database
was completed at the dawn of the new millennium and is regularly updated based on the
National Data Forms.

Headquarters
 
NADRA Headquarters is located in the historic
State Bank Building which was previously the National
Assembly Building, and in its historic Parliament Hall
the 1973 Constitution was passed. It has five provincial
headquarters namely, Islamabad, Karachi, Lahore,
Peshawar, Quetta and three Regional Head Quarters located at Sukkur, Multan and
Sargodha.  
NADRA has established a countrywide Data Communication Network linking the
Central Data Warehouse with eight regional hubs across the country. From here applicant
data is regularly updated and monitored through direct inputs from different user agencies.
The data that is regularly updated at provincial and district offices is comprehensive
including statistical, geographic and complete biographic details of every citizen. NADRA
has made Pakistan the first country in the Muslim world to develop a fully integrated and
centralized system of registration through technologically advanced and efficient
computerization and automation.
 

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Legal Position
 
NADRA has been empowered under the President's Ordinance no. VIII of the year
2000 to facilitate the registration of all persons in the establishment and the maintenance of
multipurpose databases, Data Warehouses, networking, interfacing of databases and related
facilities. Under the ordinance NADRA must ensure and provide security, secrecy and
necessary safeguard for the protection of data and information and shall perform and
exercise any other power as may be by entrusted to or vested in the Authority by the
Federal Government. NADRA is authorized to seek advice for carrying out its work. It is
further authorized to charge fees, and other sums for its services, to carry out research
studies, surveys, experiments and other investigations.

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VISION
Vision is a guiding image of success formed in terms of a contribution to society. If a
strategic plan is the "blueprint" for an organization's work, then the vision is the "artist's
rendering" of the achievement of that plan. It is a description in words that conjures up a
similar picture for each member of an organization of the destination of the group's work
together.
As advancement in technology has created an "information revolution" and has resulted in
generating a global community; National Database and Registration Authority (NADRA)
was formed, as a requisite body with managerial and financial autonomy, to modernize and
revolutionize the system of registration of Pakistani Nationals within and outside Pakistan.
NADRA has been geared to meet the challenges of working and living in a society that is
driven by the exchange of information. An effective integrated system of information and
communication technology along with strong core development projects has enabled it to
become one of the most successful organizations of the 21st century.

Vision & Mission

NADRA was created with a vision to set up a technologically advanced National
Database of the Pakistani Citizens, which is ‘transparent’ and ‘easily accessible’.
 Our mission is to support development and communicate with stakeholders in an
efficient and productive manner. We have managed and still strive to:
o Build strong analytical skills plus good relationships with governments and
other partners around the world.
o Manage our assets safely, with maximum capital and operating efficiency.

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 o Exceed our reach to gain wider investment choice and new opportunities for
growth.
o Hold market leadership.
o Deliver benefits to customers through technology and support.
A disciplined framework is in place across all our business centres. This helps us balance
our short- and long-term business objectives and generate returns for stakeholders while
also investing in the future. We have proved our ability to operate in challenging
environments and have built a reputation as a 'first mover' – taking the first step well ahead
of other organizations and seizing new opportunities.
To achieve our vision, we have adopted a proactive and optimistic approach and focus on
our experiences and knowledge. We see ourselves as catalysts in building capacity for
change.

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GOALS & ACHIEVEMENTS
National Database & Registration Authority (NADRA) was established as a public
sector endeavour towards a better understanding of Pakistan and its people through the
systematic acquisition, evaluation, and interpretation of demographic and spatial
information.

NADRA started by registering citizens and issuing computerized national identity

cards, making use of the latest technology to assist its goals. Today, NADRA has made
technology its business. The organization owns the
largest information and communications technology
resources in the country, with an IT workforce of more
than eleven thousand and the most modern
communication systems owned by any single Pakistani
organization.

NADRA is now strategically poised to be of profound consequence to the socio-

political environment of the country. A seamless, accurate record of the more than 150
million people coupled with high-tech analyzing capabilities, and powerful knowledge
discovery tools would enable NADRA to maintain a comprehensive watch on the social
dynamics of the nation.
These advances have been made possible, above all, by NADRA's continuous
investment in its people - world-class professionals, dedicated to excel. Committed to
perpetual improvement, NADRA's employees are its most cherished asset. This has helped

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give rise to NADRA's culture of a learning organization, propelling it towards new
breakthroughs in technological areas.

The organization's sustained growth in both scale and scope has enabled it to
become an industrial player of international stature, and it is now offering its expert
registration and security services to the international community, services that have become
all the more relevant in today's crisis-ridden world.

NADRA’s Achievements:

 With more than 56 million CNICs (Computerized National Identity Cards) issued
all over Pakistan, the CNIC has become the sole identification document for all Pakistani
adult citizens. With new registrants steadily growing, NADRA aims to register all 150
million citizens of Pakistan.
 NADRA has prepared a Citizens' Database, based on National Data Forms,
collected during the 1998 census and updated systematic inputs, providing for subsequent
integration of the entire population of Pakistan, including Pakistanis living abroad.
 NADRA has introduced the first Multi-biometric E-Passport in the Asian Region,
setting international standards for others to follow. This new e-passport has unprecedented
security features that very few countries currently have on their passports. Consequently,
the project has prompted significant international interest.
 The Vehicle Identification and Tracking System (VITS), currently under
development, is another landmark in NADRA's technological advancement. Once fully
functional, the VITS will not only help in decreasing automobile theft but also improve the
efficiency of our law enforcing agencies.
 NADRA has Swift Registration Centres throughout major cities of Pakistan, in
order to expedite the registration of Pakistani citizens. All centers are linked to the central
sites, from where data is uploaded to the central data warehouse.
 NADRA's National Data Warehouse serves as a comprehensive central repository
of demographic information that enables the government to keep tabs on the identities of
all Pakistani citizens. This translates into better national security for Pakistan.

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 NADRA has set up an Automated Border Control System (ABC) at all International
airports in Pakistan that screens and validates all incoming and outgoing passengers
holding either National Identity Card for Overseas Pakistanis (NICOP) or Pakistan Origin
Card (POC).
 Registration and issuance of Birth Certificates, Child Registration Certificate
(CRC), Marriage/Divorce, and Death Registration Certificates at national level.
 The Automated Finger Identification System (AFIS) is also another major
achievement. This biometric solution enables fool-proof identification of individuals.
 NADRA is working on a Geographical Information System (GIS) that will keep
track of land ownership records and regional demographics. This system will eventually
replace the role of the traditional patwari, making for more transparency in the real estate
sector.
 FACIAL recognition systems are being designed to impart a new dimension to
national security.
 NADRA is offering project management services to the international community.
NADRA's unparalleled expertise in networking, secure documents and registration
services, has put it in an enviable business position.
 Having created and offered jobs to almost 11,000 professionals from a wide variety
of areas of specializations, NADRA can justifiably claim of being the largest job provider
in Pakistan. Furthermore, these professionals have been put on a promising career path,
leading to various management positions.

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16
PRODUCTS

 ONLINE BILL PAYMENT KIOSK

 ONLINE TESTING SOLUTION
 INTEGRATED SOLUTIONS
 DRIVING LICENSE
 E-PASSPORT
 VERISYS
 VITS
 ABC
 CNIC
 NICOP
 POC
 CRC

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18
ORGANIZATIONAL STRUCTURE

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ORGANIZATION INFORMATION

CHAIRMAN:
Brig. (R) Saleem Ahmed Moeen (SI-M)

LEGAL ADVISORS:
Kundi & Kundi (an Bar-at-Law)

AUDITORS:
M/s Ferguson (Chartered Accounts)
Auditor General of Pakistan
BANKERS:
Askari Commercial Bank
Habib Bank of Paksitan
HOSPITAL:
Capital Hospital

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VARIOUS DEPARTMENTS OF THE ORGANIZATION:
Administration: Identifies and implements improved streamlined processes
Customer Business Development: It helps business enhance its capacity by enabling
proactive interactions with customers
Customer Services/Integrated Logistics: Management of the flow of materials/products
and services and process finished products through the supply chain.
Engineering: Develop new products or design new processes.
External Relations: Functions as strategic business partner in various areas of public
relations.
Finance & Accounting Management: Provide financial leadership at all levels. Assist in
budgeting and financial resource allocating and risk management
Human Resources: Partner with management to set direction, develop and implement
strategies. Manages, develops and deploy the human capital of the organization.
Information Technology: Impact global market, leading business objectives by employing
the state of the art technology.
Marketing: Deploy plans to initiate innovative products, attractive for the stakeholders and
the customers. Devise and develop promotional activities.
Procurement: Providing support to the main function of the organization in all areas.
Research & Development: Create and develop innovative products, processes and
technologies so as to help improve the quality of life of the masses.

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22
Concerned Department

Organizational Structure of the Human Resource Management (HRM)

Department

HUMAN RESOURCSE MANAGEMENT PROCESS IN THE

ORGANIZATION

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 Human Resource Planning (HRP) and Forecasting

General
General
Manager
Manager
(Log&&
(Log
HR)
HR)

Deputy
Deputy
General
General
Manager
Manager
HR
HR

Manager HR
Manager HR Manager HR Manager HR Manager HR
Manager HR (Orientation & Manager HR Manager HR
(Operations) (Orientation & (Recruits) (Trainings)
(Operations) Development) (Recruits) (Trainings)
Development)

Deputy
Deputy Deputy Deputy
Manager
Deputy Manager
Deputy Manager
Deputy Manager
Deputy
(HRMS)
Manager
Manager Manager Manager
(HRMS)

Assistant
Assistant Assistant Assistant Assistant
Manager Assistant Assistant Assistant
Manager Manager Manager Manager
(HRMS) Manager Manager Manager
(HRMS)

Supervisor Supervisor Supervisor Supervisor

Supervisor Supervisor Supervisor Supervisor

Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant

Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant

The Human Resource Planning Process

The process consists of:

a) Forecasting:
In personnel forecasting, the HR Manager attempts to ascertain the supply of and demand
for various types of human resources. The primary goal is to predict areas within the
organization where there will be future labor shortages or surpluses.

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b) Goal Setting and Strategic Planning:
The purpose of setting specific quantitative goals is to focus attention on the problem and
provide a benchmark for determining the relative success of any programs aimed at
redressing a pending labor shortages or surpluses. The goals should come directly from the
analysis of labor supply and demand and should include a specific figure about what should
include a specific figure about what should happen with the job category or skill area and a
specific timetable for when results should be achieved.

c) Program Implementation and Evaluation:

In the implementation phase it is to make sure that some individual is held accountable for
achieving the stated goals and has the necessary authority and resources to accomplish this
goal. It is also important to have regular progress reports on the implementation to ensure
that all programs are in place by specified times and that the early returns from these
programs are in line with projections.
Evaluation involves checking whether the company has successfully avoided any potential
labour shortages or surpluses. It is also important to see which of the specific parts of the
planning process contributed to success or failure.

Experience Learned

As internship is practical training so it gives a lot of knowledge of practical life. It is the

best way to know the environment inside the organization Department, which we have to
face in the practical life.

Internship gives exposure to the world by meeting and dealing with the different kind of
people every day which have given boost to our confidence and experience.

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So first of all when you enter into an organization for internship or for job most important
thing is your communications skills. So the thing that helped me and boosted my
confidence was communication skills. As we have studied Business communication skills
and Presentation during the MBA, it gave me the confidence to speak out my mind in front
of many people.

Internship goals or objectives usually describe what you intend to learn through your -
internship. Be specific.

 Are you looking to improve or develop selling skills, expand knowledge of a

specific field, apply or test a particular body of knowledge?
 Are you interested in testing a career interest and your own suitability for that
career or trying to decide what you want to major in and/or clarify the direction of
your remaining University years?
 Are you interested in learning how a particular Department, organization or
industry works?

In Human Resource we studied the people from different educational background and skills
that they have, during my internship I observed that how the staff members deal with the
candidates during selection procedure. And find the suitable person against each position.

Findings and Observations

Although NADRA govt. institution and it has a lot of support from the Ministry of Interior
in a better direction. It needs a lot of things which should be improved and demand direct
attention of upper management for the welfare of organization.
 Dedication to work in the direction of profitability
 No compromise on services
 Understanding the needs and wants of customers
 Providing benefits and facilities to employees to boast there moral

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  Widening the vision through marketing research
 With culture of corporation and politics free
 Decision making from bottom to top
 Employee motivation should be followed

Short Comings

During my internship at NADRA Headquarter I myself feel a lot of short coming as an

internee and overall short coming which every internee passed out.
Those short coming are:
 At start of my internship I was very confused about how to go through all the tasks
effectively and efficiently.
 Lack of guidance from manager and department incharge creates a lot of problem in
accomplishing my tasks.
 To be on time at office was a big shortcoming for me.
 During my internship I was very much confused about what to say and what not to
say.

Skills Used:

Following are the skills which I have used for the better performance of my job, hard work,
and commitment to work, punctuality, and strong follow up.

Skill Learned:

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I have learned many skills Interviewing skills, Drafting, Time Management, and so on.
During my period I gain a good professional writing skills how to respond to different
queries. What kind of writing skills you required to speak a language of company?

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29
SWOT analysis of HR Practices in NADRA

SWOT Analysis
SWOT Analysis, is a strategic planning tool used to evaluate the Strengths, Weaknesses,
Opportunities and Threats involved in a project or in a business venture.
Now we shall discuss the strengths, weaknesses, opportunities and threats faced by
NADRA.
Strengths
 HR Network
 Committed Workforce
 Accessibility
 Dynamic Environment
 Initiative Based
Weakness
 Lack of HR Policies
 Lack or Confidence in HR
 No Job Security
 Surplus Un-utilized Workforce
 Financial Constraints
Opportunities
 International Market
 Supply of IT Supply of IT Resources
Threats
 Employee Turnover
 Govt. Policies Changes

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PEST Analysis

A scan of the external macro-environment in which the firm operates can be expressed in
terms of the following factors:

 Political
 Economic
 Social
 Technological

The acronym PEST (or sometimes rearranged as "STEP") is used to describe a framework
for the analysis of these macro environmental factors. A PEST analysis fits into an overall
environmental scan as shown in the following diagram:

    Environmental Scan

          /   \

    Internal
External Analysis
Analysis    

/                       \  

Macro    
Microenvironment 
environment 

|
     
  P.E.S.T. 

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Political Factors

Political factors include government regulations and legal issues and define both formal
and informal rules under which the firm must operate. Some examples include:

 Tax policy
 Employment laws
 Environmental regulations
 Trade restrictions and tariffs
 Political stability

Economic Factors

Economic factors affect the purchasing power of potential customers and the firm's cost of
capital. The following are examples of factors in the macro economy:

 Economic growth
 Interest rates
 Exchange rates
 Inflation rate

Social Factors

Social factors include the demographic and cultural aspects of the external macro
environment. These factors affect customer needs and the size of potential markets. Some
social factors include:

 Health consciousness
 Population growth rate
 Age distribution
 Career attitudes

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  Emphasis on safety

Technological Factors

Technological factors can lower barriers to entry, reduce minimum efficient production
levels, and influence outsourcing decisions. Some technological factors include:

 R&D activity
 Automation
 Technology incentives
 Rate of technological change

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Recommendations

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  Internship Programs should be strengthened as it provides basic practical
experience to students.
 Online Test system should be protected with NADRA copy rights.
 Paper less working environment should be adopted by using Ultimus Online System
already in use.
 HR Dept should make a permanent search of skilful persons.
 Discrimination should be expelled in order to improve working efficiency.
 Internship also needs resources; Government should provide financial assistance to
the organizations for the internship programmes.

Conclusions

 NADRA is top 50’s IT countries organization and its Human Resources System is
matching with the International Standard.
 All the tools used by NADRA for internship to recruitment and placement are up to
date there is no hurdle in the way.
 The system of Online Test is more Security Proof system and candidates selected
from the Online Test’s are found extraordinary in their profession.
 The selection process of NADRA is clean and easy to understand. Candidates are
selected on merit and interviews are made through board nominated by Chairman
and in often cases Chairman NADRA act as President of the board so proper merit
system followed everywhere up to the finalization of the case.
 The promotion system in NADRA is also made through a proper system. Now a
central board has been nominated by Chairman which will be assembled once in a
year. All promotion cases are collected and evaluated by HR Dept and promotion
made through central board where there is no chance of discrimination as all head
of departments are present there.
 Termination system based on rules and followed by NADRA Regulations System.

35
References And Sources Used:

 www.nadra.gov.pk
 Previous internship reports
 Department employees
 www.scribed.com
 Mr. Mohammad Nasir
(Deputy Manager HR)
Ph: 9204262
 Mr. Asim Saleem
Junior (AM)
Ph: 9204262

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