Hyatt Hotels Reservation System

Hyatt Hotel Reservation System Copyrights@
HYATT HOTEL
RESERV
ATION
SYSTEM
Computer Project 7010 By Aizaz Khan 1

CONTENTS
S# Topic Pg#
1 Introduction 4
2 Objectives 6
3 existing system 8
4 evaluation of existing system 9
5 Hardware requirement 13
6 Software requirement 14
7 overall plans 17
8 Tables design 19
9 Forms design 20
10 Reports design 29
11 Relationship 35
12 Test plan 36
13 Test Result 39
14 system implementation 58
15 User manual 87
16 Technical documentation 113
17 Evaluation of System 139
18 Future extension 142

System Analysis

Hyatt Hotels
Introduction
COMPANY HISTORY
Hyatt was founded by Jay Pritzker in 1957 when he purchased

the Hyatt House motel adjacent to the Los Angeles
International Airport. Over the following decade, the Pritzker
family business interests grew the company into a North
American management and hotel ownership company, which
became a public company in 1962. In 1968, Hyatt International
was formed and subsequently became a separate public
company. Hyatt Corporation and Hyatt International
Corporation were taken private by the Pritzker family business
interests in 1979 and 1982, respectively. On December 31,
2004, substantially all of the hospitality assets owned by the
Pritzker family business interests, including Hyatt Corporation
and Hyatt International Corporation, were consolidated under a
single entity, now named Hyatt Hotels Corporation.
Architecture and Design
The Architecture and Design team’s main objective is to help

the owner and the owner’s consultants plan and design Hyatt®
hotels that are both stunning and efficient. Our diverse group
of design professionals holds distinct educational backgrounds
and professional expertise in architecture, interior design and
hotel operations.
Engineering and Information Technology
The Engineering and Information Technology team is

responsible for ensuring that all building services, including
mechanical, electrical, plumbing, communication, data,
security and life-safety systems, are designed, installed,
commissioned and operated properly and efficiently. With

diverse backgrounds in hotel operation, engineering, design

and building systems, this talented team assures all Hyatt
standards are rigorously upheld.
Operations Planning
The Operations Planning team is composed of global industry

experts who have a deep understanding of Hyatt hotel
operations, as well as exposure to diverse operational
experiences around the world. The team constantly works to
ensure operational competencies and enhance our properties’
performance.
FF&E Project Management
The FF&E Project Management team was created to facilitate

project coordination and assure a seamless transition from the
construction phase to the hotel opening. The team is made up
of skilled individuals with a variety of backgrounds in
operations, project management and procurement. They work
in parallel with the consultants and the rest of the Architecture
and Design Services team to ensure that every detail of the
design intent and operation planning is carefully executed.

Objectives:
o General & Technical Objectives:
Every information system is expected to have some specific
qualities that enable it to differ from other systems.
MINIMISE DATA DUPLICATE:

The files in the system should not duplicate data often. Data
duplication is the main cause for difficulties in searching data.
AVAIBILITY OF THE DATA:

The top management of the organization will be able to have a
‘birds eye view’ of the data in making decisions. They will also
be able to stimulate future situations and ask ‘what if’
questions from the system. This will enables them to find how
profitable the organization is running.
UP TO DATE:
The data available should be up-to-date.
HIGH STORAGE CAPACITY:
Large amounts of data should be handled without harming
any sensitive data’s.
DATA INTEGRITY:
For the information to be accurate the data should be
correct.
SPECIFIC:
Using online forms to easily view add, update records of
customers
Using validation rules, input masks and format checks to
ensure integrity of data and minimize data input error
Using combo box to enable the user to select one of the
options from the list instead of typing text. Bound combo box
can be used to store the selected value into the field

SECURITY
THIS SYSTEM IS MUCH MORE SECURE, THE DATA IS
KEPT IN FILES ANDCAN BE SECURED BY A SIMPLE
PASSWORD.IN THIS SYSTEM FIRE WALLS AND LOCKS
CAN BE INSERTED TO PREVENT INVASION OF
PRIVACY.AND DATA CAN BE EASILY SECURED.
BACKUP’S
THE FILES THAT ARE STORED CAN BE SAVED IN
DIFFERENT PLACES THIS WOULD BE VERY BENEFICIAL
FOR THE BUSINESS BECAUSE IF ACCIDENTALLY THE
DATA IN ERASED THE FIRM WOULD NOT HAVE MUCH
LOSS AND DATA CAN EASILY BE RECOVERED.
EFFICENCY
THE COMPUTERISED SYSTEM IS VERY EFFFICENT.IT
WORKS AT HIGH SPEED AND HANDLES FILES VERY
EASILY.THE RESULTS ARE ALWAYS ACCURATE
PROVIDED THAT THE INFORMATION IS CORRECT

Existing system:
To find out that how the Hyatt hotels existing system works, I
asked them questions through questionnaire. After asking
questions from the Hyatt hotels about their existing system, I
came to know, that how their existing system works.
o In Hyatt hotels, when a customers goes their, he first has

to make his reservation of room on the reception, on the
reception, there is one employ of that hotel sitting there,
A customer will visit there and make his reservation
according to his/her requirements, employ will ask him
about his requirements and will check that either that
room of his /her requirements is available or not, After
that he will be asked to give his NIC number, vehicle
information , Personal information of that customer, then
they will ask him about his check-out-date , After all the
verification of a customer, the data of that customer will
be entered into a register, to easily find out that this
specific customer has used which services, in which
room, for this purpose the register is divided in to different
section, for example services section. These registers are
maintained yearly and the data is recorded in it according
to the year wise. The records of the customers are
inserted in a separate section with all their personal data.
And with that their vehicle information is also inserted in
it. These registers are normal registers and is used for
data entry system, if a customer has to book a room in
advance, there is a separate register for it, all billing
information is written in billing registers. These registers
are available in the drawers of the reception table and for
the security of the data; they always kept it locked so that
unauthorized user could not access the data.

Evaluation Of existing system:
 Negative points:
 Time consuming:
When data is written on the register, it took a lot of
time. When, the customer comes data entry took a lot of time
and the procedure is very slow. A lot of paperwork is being
done in it.
 Fear of loss of data:

The data is not saved because it is written on an
ordinary register. It is not properly saved and there is no
security of the data.
 Duplication Of data:
The data is being written on so many register, it means
that duplication is being done and it took a lot of time and it is
also not saved.
 Too much paper work is done:

A lot of paper work is being done and it consumes a lot
of paper which is wastage of money.
 Registers are not organized:

The registers are not properly arranged and there is no
properly yearly record, For example the data of 2001 is not
there which is lost because it is not maintained properly and
they have problem in it to maintain it.
Meanwhile I took a glance over the files handled manually.
The files were all messed up and incomplete. Some of the
papers were missing which can cause management worries.
Some of the data was repeated, resulting in duplication of data

and excessive use of paper.
 Complains From the customers:
There are a lot of complaints from the customers
because of the slow process. A lot of time is being taken.
There are big lines, which consumes the customers times.
 Working environment:
The environment is not suitable and the furniture is too old
which need to be changed. There is no air-condition and that’s
why the employs can not work. The working process is too
slow. Many complaints have been come about this problem.
 Positive points:
 Cheap
Registers are cheap as compare to computer and data
entry through it is very easy as computer to data entry in Ms
Access, It is cheap because no skilled labour is required for
it.
 Easy to operate
It is very easy to operate because there is no lengthy
process as compare to computer, we will only have to
Take out the registers and simply write the data in it.
 Unskilled labour
There is no skilled labour required for it; unskilled
labour on very low wages can work for that organization.

Alternative solutions:
MS excel:
Through Ms excel the organization can easily enter their
data with their each and every information, By this it will be
easier for the employ to work on it and it will be also not
time consuming because data entry through ms excel takes
very little time.
Ms Access:
Using online forms to easily view add, update records of
customers
Using validation rules, input masks and format checks to
ensure integrity of data and minimize data input error
Using combo box to enable the user to select one of the
can be used to store the selected value into the field.

Evaluation of Alternative Solutions:
Ms excel
Advantages:
o Run sophisticated calculations to derive the information
you want.
o Use Microsoft PivotTable and Microsoft PivotChart views to
work with your data interactively.
o Create a Microsoft Word mail merge — for example, to mass-
produce address labels.
o Organizes data in columns, also called fields that store a
particular kind of information, or data type. At the top of each
column, the first cell is used to label the column.
o It is also user friendly.
Disadvantages:
o Can't export directly to PDF.
o Queries on data cannot be carried out as in Access Excel
macros sometimes have viruses. Data can only be displayed
in cells.
o Trained users can use it.
o You can not open, form or queries in it.
o Data is in cells form, so it is difficult to find the specific
data.
Ms Access
Advantages:
o you can: Run powerful queries to sort and filter your data
o Generate reports on your data and view them in multiple
formats.
o Use forms to add, change, delete, and navigate your data
easily

o Connect to external data and view, query,

and edit it without having to import.
o Create Web pages to display your data as read-only or to
access it in an updatable format.
o Import data from external databases (Access, Microsoft
SQL Server) and other file types (.txt or .htm).
Disadvantages:
o It is not users friendly, it is very difficult to operate, skilled and

trained workers are needed to operate it
o There is very complicated code which has to be applied in it.
• Recommendation: My recommendation to the

company is to use Ms Access because it is suitable to the
demand which has been made by the organization.
• Hardware requirements
EQUIPMENTS MODEL BRAND

Micro Processor Intelcore2duo Intel
LCD j-42 Phillips
mouse Scroll mouse a-4tech
Keyboard S o 116 Focus
Printer Laser printer Hp
CD writer 8200 series HP
Hard disk 20GB Kingston
Ram 512mb Kingston
Mother board=It is the basic requirement of the computerized system,

through it we can store, run etc our data.

LCD= we will use LCD because it occupies less space and it is also not
harmful for eyes and also it is the basic requirements.
Mouse= It is the basic requirement of the system through which user

can easily work on the computer.
Key board= It is the basic requirement and it is use to type the data.
Printer= It will be used to print the data, If someone needs the

configuration, for that we will use printers.
CD writer= CD writers will be used to take out back-ups.
Hard disk= Hard disk is the main requirement of the processor, through
which we can store our data
Ram= we will use 512Mb ram so that it could run faster and it is also the
basic requirement of processor.
Software requirements
SOFTWARE VERSION COMPANY

Window Xp Windows 2000 Microsoft
Norton anti virus 2004 Norton
Microsoft office 2000 Microsoft
Windows Xp= window Xp is a cheap software which is available in

cheap rates in local market, if we go for the pirated one then we can
get it in 60 pk rupees only.
Norton anti virus=It is also a cheap software, is easily available in

market and it is about 80 pk rupees(pirated),through it our data can
be safe, we will upgrade it via internet. It will also be used to detect,
and remove malware, including computer viruses, worms, and Trojan
horses. Such programs may also prevent and remove ad ware, spy
ware, and other forms of malware.

Ms Office= Ms Office is also cheap software which we can get in

70pk rupees, in it we will use Ms Access, through which we will
prepare our software for the organization

SYSTEM DESIGN

OVERALL PLAN

TABLES DESIGN
Bill Table
This table contains information of billing system in hotel,
customer ID is used for customers.
Field Name Data Length Remarks

Type
Customer-ID Text 50 ---------------------
Room-ID Text 50 ---------------------
Check-Out-Date Text 50 ---------------------
Expected-Check-Out-Date Text 50 ---------------------
Rent Text 50 ---------------------
Service Text 50 ---------------------
Customer Table
This table contains the information of customers in the hotels, all
there bio-data is inserted here.
Field Name Data Type Length Remarks

Customer-ID Text 50 Primary Key
NIC NO Text 50 --------------------
Address Text 50 --------------------
Telephone NO Text 50 --------------------
DOB Text 50 --------------------
AGE Text 50 --------------------
Gender Text 50 --------------------

Room Table
This table contains the information of rooms in the hotels, Room
ID is here to find about the data of a specific room.

Room-ID Text 50 Primary Key
Type Text 50 ---------------------
No. of beds Text 50 ---------------------
Rent Text 50 ---------------------
Service Detail Table

This table contains the information of service related with
customers means the services which are used by the customers,
for this service and customer-ID has been assigned.

Service-ID Text 50 ---------------------
Customer-ID Text 50 ---------------------
Amount Text 50 ---------------------
Date-of-service Text 50 ---------------------
Service Table
This table contains the information of only services and there
description, service ID is here to find out about specific service.
Service-ID Text 50 --------------------
Description Text 50 --------------------

Forms Design
Entry Forms
Bill Form
Cutomer-ID
Room-ID
Check-out-date
Expected-Check-
Out-Date
Rent
Service
Customer Form EXIT
Customer Form
Customer-ID
NIC Number
Address
Telephone No
DOB
Age
Gender
EXIT
Room Form
Room-ID
Type
No.of Beds
Rent
EXIT
Service Detail Form
Service-ID
Customer-ID
Amount
Date-of-service
EXIT

Service Form
Service-ID
Description
EXIT
Search Forms
Bill-Check-Out-Date
Customer-ID
Room-ID
Check out Date
Expected C-O-
D
Rent
Service
EXIT

Bill-room-ID
Customer-ID
Room-ID
Check out date
Expected COD
Rent
Service
EXIT
Customer-ID
Customer-ID
NIC-number
Address
Telephone no
DOB
Age
Gender EXIT

Customer-NIC-Number
EXIT
Room-ID
Room-ID
Type
No.of beds
Rent
EXIT

Room-Type-Query
Room-ID
Type
No.of beds
Rent
EXIT
Service-Customer-ID
Service-ID
Customer-ID
Amount
Date of service
EXIT

Date-of-services
Service-ID
Customer-ID
Amount
Date of service
EXIT
Service-ID
Service-ID
Descrpition
EXIT

Entry Menu
Enter Data
Customer Form Service detail form
Service Form Bill Form
Room Form
EXIT
Search Menu
Search Data
Bill-Check-Out-data Service –customer-ID Service –ID-Form
Room-type-query Customer-ID-Form Room-ID-Form
Customer-NIC-
Date OF service Bill-Room-ID-Form
Number
EXIT

MAIN MENU
HYATT HOTELS
ENTER DATA SEARCH DATA PREIVIEW REPORTS
EXIT

Reports Design
Bill Query
Customer-ID Room-ID Check-out-Date Expected-Check-Out-Date Rent Service
Bill Query 2
Customer-ID Room-ID Check-out-Date Expected Check-out-date service Rent
Bill Query1
Customer-ID Room-ID Check-Out-Date Expected-check-out-date Service Rent
Customer Query
Customer-ID NIC Address Telephone no DOB Age Gender
Customer Query1
Customer-ID NIC Address Teleph DOB Age Gender
Room Query
Room-ID Type No. of beds Rent
Room Query1

Room-ID Type NO. Of beds Rent
Service Detail Query
Service-ID Customer-ID Amount Date of Service (DOS)

Service Query
Room ID Description
Service Query 1
Service-ID Customer-ID Amount Date Of service
Service Query 2

Service-ID Customer-ID Amount Date Of Service

Relation Ship
CUSTOMER TABLE
BILL TABLE Customer-ID Service Detail
Customer-ID NIC Number Table
Room-ID Address Service ID
Check out date Telephone no Customer-ID
Expected Check out DOB Amount
date Age Date of Service
Rent Gender (DOS)
Service
Room Table
Room ID Service Table
Type Service ID
No. of beds Description
Rent

SYSTEM
IMPLEMENTATION

IMPLEMENTATION
Tables
Bill Table
Customer Table

Room Table

Service Table
Forms
Bill Form

Customer Form
Room Form

Service Detail Form
Service Form

Bill-Check-Out-Date Form

Bill-Room-ID Form

Customer-ID Form
Result is shown below

Customer-NIC-Number Form

Room-Type Form

Service-Customer-ID Form

Service-Date of Service Form

Service-ID Form

Main Menu
Entry Forms

Search Forms
Report Preview Form

Reports
Bill Report

Bill Report 2

Bill Report 1

Customer Report

Customer Report 1

Room Report

Room Report 2

Service Detail Report

Service Report

Service Report 1

Service Report 2

Relationship

System Testing

Testing
1-Normal Test
Serial Data Field/Form Expected Actual Reference

Number Result Result Number
1 C-0011 Customer- Should Be Successfully

ID/Customer saved Saved
Form
2 S-0011 Service-ID- Should Be Successfully

Service saved Saved
Detail Form
3 R-0011 Room-ID/Bill Should Be Successfully
Form saved Saved
4 Description Description. Should Be Successfully
Service saved Saved
Form
5 Rent Rent/Room Should Be Successfully
Form saved Saved
6

2-Abnormal Test

7 Hamza` telephone Should not Successfully

no/customer Be saved not Saved
table
8 2233104 Address/custo Should not Successfully
mer table Be saved not Saved
9 s-0001 Service Should not Successfully
id/service Be saved not Saved
detail table
10 male Room id/room Should not Successfully
table be saved not Saved
11 bilal Room-Id/room Should not Successfully
table Be saved not Saved
12 12 Room id/room Should not Successfully
table Be saved Saved

3-Extreme Test

7 06-07-07 ECOD /Bill Should Be Successfully

table saved Saved
8 06-08-07 Check out Should Be Successfully

date/Bill table saved Saved
9 male Gender/custo Should Be Successfully
mer table saved Saved
10 36 Age/customer Should be Successfully
table saved Saved
11 10$ Rent/room Should Be Successfully
table saved Saved
12 2 No. of Should Be Successfully
beds/room saved Saved
table

Test Result
Normal Testing
Test 1

Test 2

Test 3

Test 4

Test 5

Test6


Abnormal Testing
Test 7

Test 8

Test 9

Test 10
Test 11

Test 12

3-Extreme Testing
Test 13

Test 14

Test 15

Test 16

Test 17

Test18

Users Manual
MAIN MENU
1-click to Open
Data Entry Menu
3-click to Open
2-click to Open Data searching
reports Preview Menu
Menu
4-click to
Close Menu

Entry Forms
Forms
DATA ENTRY MENU
1-click to
Open
Customer
Form 4-click to
Open Service
Detail Form
2-click to
Open Bill 5-click to
Form Open Service
Form
3-click to
Open Room
Form
6-click to Close Data

Entry Menu

Bill Form
1-Enter
Data
5-Close
form
3-previous 2-Next
4-Print record record

4-Print 3-previous 2-Next
record record
Customer Form
1-Enter
Data
5-Close
form
Room Form
1-Enter
Data
4-Print
3-previous 2-Next 5-Close

record record form

Service Detail Form
1-Enter
Data
5-Close
form
record record
1-Enter
Data
5-Close
3-previous 2-Next form
4-Print record record

SEARCH FORMS
Bill-Check-Out-Date Form
ENTER
DATA TO
SEARCH
1-Enter
Data
5-Close
form
4-Print
2-Next
3-previous record
record

Bill-Room-ID Form
ENTER
DATA TO
SEARCH
1-Enter
Data
5-Close
form
4-Print 2-Next
3-previous record
record

Customer-ID Form
ENTER
DATA TO
SEARCH
1-Enter
Data
5-Close
form

record record

ENTER
DATA TO
SEARCH
1-Enter
Data
5-Close
form
record record
3-previous 2-Next 5-Close 1-Enter

4-Print record record form Data
Room-Type Form
ENTER
DATA TO
SEARCH
1-Enter
Data
5-Close
4-Print form
3-previous 2-Next
record record

ENTER
DATA TO
SEARCH
1-Enter
Data
4-Print
3-previous 2-Next 5-Close
record record form

ENTER
DATA TO
SEARCH
1-Enter
Data
5-Close
form
4-Print
3-previous 2-Next
record record

Service-ID Form
ENTER
DATA TO
SEARCH
1-Enter
Data
5-Close
4-Print form
3-previous
record 2-Next
record

5-click to
4-click to open 6-click to
open Service- Customer- Open
Customer-ID NIC Room-ID
Hyatt Hotel Reservation
Search Form
System Copyrights@
Number Search
Search Form
Form
Search Forms
1-click to open
Bill Check-out- 7-click to open
date Search Form Room-Type
Search Form
8-click to open
2-click to Open Date of Service
Customer –ID Search Form
Search Form
3-click to open 9-click to open

Room-ID Search Service-ID
Form Search Form
10-click to close The Search

Menu

4-click to 5-click to 6-click to 7-click to
open bill open Open open 8-click to
report Service Customer Service open Bill
Detail Report 1 report 2 Report
Report data data
1-click to
open
Customer
Report Preview Form
Report
9-click to
open Service
Report 1 data
2-click to
open Bill 10-click to
Report Open Room
report 1
3-click to
open Service 11-click to
Report open Room
Reportdata
12-click to close
Report preview
menu
Reports
Bill Report
Enter
Data to
preview
Reports

REPORT PREVIEWED

Bill Report 2
Enter
Data to
preview
Reports
REPORT PREVIEWED

Bill Report 1
Enter
Data to
preview
Reports
REPORT PREVIEWED

Customer Report
Enter
Data to
preview
Reports
REPORT PREVIEWED

Customer Report 1
Enter
Data to
preview
Reports
REPORT PREVIEWED

Room Report
Enter
Data to
preview
Reports
REPORT PREVIEWED

Room Report 2
Enter
Data to
preview
Reports
REPORT PREVIEWED

Service Detail Report
Enter
Data to
preview
Reports
REPORT PREVIEWED

Service Report
Enter
Data to
preview
Reports
REPORT PREVIEWED

Service Report 1
Enter
Data to
preview
Reports
REPORT PREVIEWED

Service Report 2
Enter
Data to
preview
Reports
REPORT PREVIEWED

Relationship
VIEW OF RELATION
SHIP

Technical Documentation
Tables
Bill Table
This table contains the information of the bill of the customer; there are certain fields in it
such as room-ID, customer Check-out Date.
Customer Table
This table contains the information regarding customer, Its whole bio-data is inserted here,
His date of birth, age, address etc

Room Table
This table contains the information regarding rooms, Room details of the customer is inserted
here, It contains that a customer has booked which type of room and how much he has been
charged by the hotel.
This table contains the information of the services which has been used by the customer, It
contains the details of the services which has been used by the customer and how much he
ahs been charged.

Service Table
This table contains the information regarding services, Every service which is available at
hotel contains an ID and it will checked by this ID and through this table we will be able to
check the service description also.
Queries
Bill Check out date

This Query contains the information regarding bill check out date. The current view is of
design view; it contains the Room-ID, check out date, rent and service, by entering check out
date we will be able to get all this information

Bill Customer ID
This query contains the information regarding Customer ID ,when we enter any customer ID
we will be able to get all the information of the bill of that customer.
Bill Room ID
This query contains the information of the bills, means by entering the customer room-ID we
can find the details of bill of the customer.

Customer-ID
This Query contains the information regarding Customer bio data, If we enter any customer
ID we can get its whole Bio-Data, we will get his telephone no, address Etc.
Customer-NIC Number
This query contains the information regarding customer details by entering customer NIC
number we will get his whole Bio-Data, there are different fields in it e.g. address, Age
telephone no.

Room-ID
This query contains the information regarding rooms; by entering any specific room ID we
will be able to know that customer has booked which type of room and its Rent etc.
Room-Type
This query contains the information regarding rooms, here we will enter Room Type and we
will get the which type of room is it and how many no. of beds etc

Service Detail
This query contains the information regarding services, when we enter the room type we will
get the information of rooms
Service-Customer-ID
This query is of service customer ID In it there is customer ID amount date of service, by

entering specific cutomer ID we will get all this information.

Service-Date of Service
This query contains the information regarding service, by entering specific data
Of service we can get all the data of the services.
Service- ID
This query contains the information regarding services when we enter specific service ID
which has been allotted to that service we will be able to get the description of that service.

Forms
Bill Table
This form can be used to enter the data of the customer regarding their bills; we save their
record and can also print it.
Customer form
This form can be used to enter the whole bio-data of a customer, His name, address, etc will
be entered here. We can save this record by clicking on next record and can also print it.

Room form
This form can be used to enter the data of the rooms which the customer has used we can
save this record and we can also print it.
Service Detail form
This form can be used to enter the data of the services which has been used by the customer ,
service date will also be recorded and its amount and rent will too be recorded , we can save
it and can print this record.

Service form
This form can be used to enter the data of the services which has been used by the customer,
we will also enter the description of that service,we can save this record and can print it.
Bill-check-out-date Form
This form can be used to enter the data of the customer regarding their checkout date, there
are four buttons in this record by which we print, go back, save and can close the form

Bill-room-ID Form
This form is used to enter the information regarding bill room ID, we will enter its room ID,
COD, ECOD, rent and service etc, the current view of this form is in design view, we can
save it and can also print it by using the buttons.
Customer-ID Form
This form is used to enter the whole bio-data of the customer, we have to record his/her
whole history in our records, and we can print or save this record.

This form is used to search the customer data regarding his NIC number when we enter His
NIC number we will get his whole data.
Room-type Form

This form can be used to search the room details by the help of room type when we enter the
room type we will get the customer room details. we will also get how much he has been
charged.
This form is used to search the data of the services which the customer has used; we can
search it by entering the customer -ID

This form can be used to search the data of the services but here we can search it through the
date of service, we will be able to get his services details as shown above.
Service ID Form
This form can be used to search the description of the service, used by the customer; by
entering service ID we will get the description of the service, we can also print that record.

Main Menu
This is the design view of the main menu ,there are three buttons a shown above, By clicking
the enter data button ,data entry menu will be displayed, by clicking on the search data , data
searching menu will be displayed/open, by clicking on the preview reports button, report
preview menu will be displayed and we can also this menu.

Entry Menu
This is the design view of the entry menu there are different forms, by clicking the button the
form will be opened and we can also close this menu.
Search menu
This is the deign view of the search data menu, by clicking the forms button , that form
would be opened and we can close this menu also by clicking the close button.

Room Preview menu
This is the design view pf the report preview form by clicking on any of the reports, report
preview would be displayed on the screen, we can close this menu by clicking the close
button
Reports
Bill Report
This is the design view of the bill report, in this certain records have been showed, by this we
can preview our records

Bill Report2
This is the design view of the bill report, there are different fields shown here by which we
can preview the details of the bill.
Bill Report1
This is the deign view of the bill report 1, by which we can see all the details of the customer
regarding their bill.

Customer Report
This is the design view of customer report by which we can preview all the details of the
customer.
Customer Report1
This is the deign view of the customer report1 by entering the specific customer ID
We will get all the details of the customer.

Room Report
This is the design view of the room report by which we can preview the details of the room
concerning specific customer.
Room Report1

Service Detail report
This is the deign view of the service detail report, by this we can preview the details of the
services which the customer has used.
Service Report

This is the design view of the service report, by this we can preview the description and
details of the service which the customer has used.
Service Report1
This is the design view of the service report1 by this we can preview the details of the
services, we will be able to see Customer and service ID ,amount and date of service etc.

Service Report2
This is the deign view of Service report 2, by this we can preview the details of the services,
we can preview the customer ID and Service ID etc.

Relationship
This is the view/screen shot of relationship, there are two primary keys, customer ID and
Room ID. All tables are interlinked because of linkage between them.

Evaluation of System
MINIMISE DATA DUPLICATE:
The files in the system data not duplicate data. Data
duplication is the main cause for difficulties in searching data
so this objective has been achieved and now data duplication
is not being done because of the software.
AVAIBILITY OF THE DATA:

The top management of the organization are able to have a
‘birds eye view’ of the data in making decisions. Data is now
available at every time, by this the organisation will get profit
and they are now able to do their work faster because of the
availability of that data.
UP TO DATE:
The data available are up-to-date and in future it should
be updated on regularly bases.
HIGH STORAGE CAPACITY:

Large amounts of data can be handled without harming
any sensitive data’s.
DATA INTEGRITY:
For the information to be accurate the data should be
correct. And it has been done by different validation check and
other methods.
SPECIFIC:
Now we use online forms to easily view, add, and update
records of customers
Now we Use validation rules, input masks and format checks
to ensure integrity of data and minimize data input error

Now we use combo box to enable the user to select one of the
can be used to store the selected value into the field
SECURITY
THIS SYSTEM IS MUCH MORE SECURE, THE DATA IS
KEPT IN FILES ANDCAN BE SECURED BY A SIMPLE
PASSWORD.IN THIS SYSTEM FIRE WALLS AND LOCKS
CAN BE INSERTED TO PREVENT INVASION OF
PRIVACY.AND DATA IS SECURED.
BACKUP’S
THE FILES THAT ARE STORED CAN BE SAVED IN
DIFFERENT PLACES THIS WOULD BE VERY BENEFICIAL
FOR THE BUSINESS BECAUSE IF ACCIDENTALLY THE
DATA IN ERASED THE FIRM WOULD NOT HAVE MUCH
LOSS AND DATA CAN EASILY BE RECOVERED And also
know the backup can be taken easily on monthly or weekly
bases by which the data could not be lost.
EFFICENCY
Now this system is very efficient, it works at high speed and
handles files very easily. The result is always correct provided
that the information is correct.

Time Consuming
Now a lot of time is not consumed and the work can be done very
much faster, six hours work can be done in 1 hour and it will also be
more efficient.

Future extension
◊ In the future we can extend this project; we can launch
online hotel reservation system by which the hotel will
gain profit for the organisation and it will be used world
widely, more people will use it and the customers would
find it easy to book the rooms in the hotel and also in
future the staff could also use the website to work on it
every where, In future they could make their website so
that the staff can work on it.
◊ In future we can also extend the software, we can use

C++ because it is more advanced and it will work more
efficiently and fastly.Operations would be perform more
accurately and it will work more efficiently. In future
we can also make more advancements and changes so
that the software could become more reliable and
efficient.

Hyatt Hotels Reservation System

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Computer Project 7010 By Aizaz Khan 1

Computer Project 7010 By Aizaz Khan 2

Computer Project 7010 By Aizaz Khan 3

Hyatt was founded by Jay Pritzker in 1957 when he purchased

The Architecture and Design team’s main objective is to help

The Engineering and Information Technology team is

Computer Project 7010 By Aizaz Khan 4

diverse backgrounds in hotel operation, engineering, design

The Operations Planning team is composed of global industry

The FF&E Project Management team was created to facilitate

Computer Project 7010 By Aizaz Khan 5

MINIMISE DATA DUPLICATE:

AVAIBILITY OF THE DATA:

Computer Project 7010 By Aizaz Khan 6

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o In Hyatt hotels, when a customers goes their, he first has

Computer Project 7010 By Aizaz Khan 8

Evaluation Of existing system:

 Fear of loss of data:

 Too much paper work is done:

 Registers are not organized:

Some of the data was repeated, resulting in duplication of data

Computer Project 7010 By Aizaz Khan 10

Computer Project 7010 By Aizaz Khan 11

Evaluation of Alternative Solutions:

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o Connect to external data and view, query,

o It is not users friendly, it is very difficult to operate, skilled and

• Recommendation: My recommendation to the

EQUIPMENTS MODEL BRAND

Mother board=It is the basic requirement of the computerized system,

Computer Project 7010 By Aizaz Khan 13

Mouse= It is the basic requirement of the system through which user

Printer= It will be used to print the data, If someone needs the

CD writer= CD writers will be used to take out back-ups.

SOFTWARE VERSION COMPANY

Windows Xp= window Xp is a cheap software which is available in

Norton anti virus=It is also a cheap software, is easily available in

Computer Project 7010 By Aizaz Khan 14

Ms Office= Ms Office is also cheap software which we can get in

Computer Project 7010 By Aizaz Khan 15

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Computer Project 7010 By Aizaz Khan 17

Field Name Data Length Remarks

Field Name Data Type Length Remarks

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Field Name Data Type Length Remarks

Service Detail Table

Field Name Data Type Length Remarks

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Customer Form EXIT

Service Detail Form

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Check out Date

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Check out date

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Customer Form Service detail form

Service Form Bill Form