Steven Fenner

17795 Springfield ~ Country Club Hills, IL 60478

708-957-9345
sf58c2aa@westpost.net
OBJECTIVE
COMPUTER OPERATOR/ CUSTOMER SERVICE
To obtain an entry level IT position that utilizes my experience and technical s
kills.
PROFILE
Individual with IT experience. Responsibilities have included troubleshooting
and providing desktop support for the internal desk support for Warehouse Manage
ment Systems (WMS). Working knowledge of most Microsoft Programs. Work well in
dependently, or in a group setting providing all facets of computer support such
as troubleshooting, installations, and maintenance. Experienced in customer ser
vice.
EXPERIENCE
Swift Transportation, Manteno, IL 2006-2008
Driver
* Transported merchandise
* Insured on time and safe delivery
* Adhered to Department Of Transportation rules
* Filled out log forms and fuel reports
Schneider National, Elwood, IL 2007-2007
DP Associate
* Managed distribution systems, Warehouse Management Software (WMS), for client
(Wal-Mart)
* Provided help desk support via telephone and email, documented tickets/resolut
ion
* Performed troubleshooting of systems issues
* Set up and maintained profiles within WMS
Cable Pros, Harvey, IL 2005-2006
Broadband Technician
* Installed broadband cable service
* Understood and applied FCC and NESC technical standards
* Answered customer questions and concerns
EDUCATION
South University (on-line)
Associate of Science, Candidate: August 2011
Major: Computer Network Engineering
MILITARY
United States Army Reserve, Fort Sheridan, IL 2003-2004
62E Heavy Construction Equipment Operator
* Drove bulldozers, road graders, and other heavy equipment
* Cut and leveled earth for runways and roadbeds