Holly Ziegler

Education 2003-2005 Brown Institute Mendota Heights

A.A.S. in Computer Networking
2008-2010
University of Phoenix
Currently attending classes online B.S. in Information Technology
Experience
2007-2009 Ajilon Consulting Minneapolis, MN
Target Corporation - Rollout Room
* Provide support and maintenance for onsite technicians
* Worked on multiple projects
* Installed operating systems, software, managed Active directory, had tasks as
a administrator
* Troubleshoot and solve problem tickets for corporate and store issues
* Support installs of Cisco Switches, workstations, and security systems, includ
ing servers, storage arrays, and security cameras
Technical Skills
* Extensive experience with Microsoft products and Operating Systems such as Mi
crosoft Office Suite 2003/ 2007, and MS Windows Server 2003, Windows XP, Vista,
and MS SQL Server
* Troubleshooting and problem solving tickets for corporate and store issues
* Installing, and configuring Local Area Networks
* Provided exceptional technical support and administration of Windows Server 20
00, 2003, Active Directory, SQL Server
* Experienced using administrative tools in MS Windows 2003 Server/Workstation a
nd Advanced Server to create Domain Forests, manage users and groups, and assign
ing rights/permissions
* Over a year experience supporting/configuring routers and switches, and perfor
ming troubleshooting tasks for connectivity, speed, and packet loss issues
* Router/Switch knowledge such as managing and configuring boot image files, cre
ating and configuring VLANS
* Knowledge and experience using Routed Protocols: TCP/IP, IPX/SPX, and Routing
Protocols: RIP, IGRP, EIGRP, and OSPF
* Two years of experience building, troubleshooting, reimaging, and upgrading
computers in general
* Skilled at learning new concepts quickly, working well under pressure, and com
municating ideas clearly and effectively.
Coursework
* Business Systems Development
* Business Systems
* Computers and Information Processing
* Project Planning & Implementation
* Programming Concepts
* Database Concepts
* Network and Telecommunications Concepts
* Web Design & Development
* SQL for Business, XML
* Java Programming I & II
* Application Implementation
* Windows Server Networking
* Cisco
* OS/ hardware installation
* Mac/linux
* Unix
References
* Dominic Rouse - Team Lead- 612-226-8351
* Dave Mortin - Onsite Manager - 763-405-0600
* Paul Otis - Team Lead - 651-235-4053