Areas Covered

GHT THN CASH NSL

We Serve

Individual Cash Customers Small & Medium Enterprise Large Scale Companies & Multinationals

Service Delivery
We Listen to our Customer Complaints We Deal with the Complaints We are Helpful & Courteous while providing the Solutions to Complaints We go the Extra Mile for providing Timely Solutions All the above are done with a purpose to bring a SMILE on the Customers Face.

Base Shipments Handled Daily

Total No of Airway Bills Docs. Apex SFC

Daily Avg. 1000 Daily Avg. 500-600 Daily Avg. 50-100 Daily Avg. 300-450

PERFORMANCE
Tracking - TL : Weightage Entry Target Maximum Critical cases to be kept less than 2 % of total dispatches Call back commitment to be met 98 % 85 % of Domestic Complaint Resolution as per TAT 80 % of Claims to be closed with in 10 Days External complaint audit to be above 80 % Caress & Shield reporting (90% efficiency)

 JAN P.G SHASHIDHARAN .-18981 NA M NA NIL M T M 22 FEB P.G SHASHIDHARAN .18981 NA M M NIL M T M 23 MAR P.G SHASHIDHARAN .-18981 NA M M E M T M 24 APR P.G SHASHIDHARAN .-18981 T M M NIL M T M