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A PROJECT REPORT ON WAREHOUSE MANAGEMENT SYSTEM

SUBMITTED BY ELYAAS A ZERDI

FOR THE DEGREE OF THE BACHELOR OF MANAGEMENT STUDIES UNIVERSITY OF MUMBAI

UNDER THE GUIDANCE OF PROF. SWAGATA SHETKAR

ICLES MJ COLLEGE

VASHI, NAVI MUMBAI-400705

ACADEMIC YEAR 2010-2011

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CERTIFICATE

This is to certify that ELYAAS A ZERDI student of ICLES MJ COLLEGE OF ARTS, SCIENCE AND COMMERCE, VASHI has completed the project on Warehouse Management System in the academic year 2010-2011.

The information submitted in this project is true and original to the best of my knowledge.

Prof. Minu Singh ( BMS Co-ordinator & Project Guide ) ( Principal )

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DECLARATION I ELYAAS A ZERDI studying in TYBMS, of ICLES MJ.

COLLEGE OF ARTS, SCIENCE AND COMMERCE, VASHI hereby declare that I have completed this project on Warehouse Management System in the year 2010-2011 as per the requirements of Mumbai University as a part of Bachelor in Management Studies (BMS) programme.

The information presented through this project is true and original to the best of my knowledge.

Date: Place: Navi Mumbai

ELYAAS A ZERDI

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ACKNOWLEDGEMENT
I, Elyaas A Zerdi would take this opportunity to thank the University for providing me an opportunity to study Warehouse Management System. This has been a huge learning experience for me.

With great pleasure I take this opportunity to acknowledge people who have made this project work possible.

First of all I would sincerely like to thank Prof. Swagata Shetkar for helping me to gather information and guiding me for doing this project.

I would also like to thank the teaching staff of my college, my colleagues, librarians and other people for providing their help as and when required to complete this project.

ELYAAS A ZERDI

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CONTENTS
Executive Summary Introduction What is logistics? Meaning of the word logistics What is Warehouse? Purpose of Warehouse Warehouse management system Modern Warehouse Design Benefits of Warehouse Management System Faster Inventory Efficient use of warehouse space Reduction in inventory paper work Improved Cyclic Counting Reduced dependency on warehouse personnel Enhanced customer service Improved labour productivity Electronic Data Interchange Benefits of Electronic Data Interchange Radio Frequency Identification RFID How it works Why one should use RFID

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Enterprise Resource Planning ERP Reasons to undertake ERP Benefits of ERP Menlo Worldwide Logistics Corporate Capabilities of Menlo Changing Face of Supply Chain Management Menlo and Third Party Logistics Technology used in Menlo Sustainability Products and Services Transport Management Warehouse Management Warehouse Facilities Warehouse Operations and Metrics Cross Docking Inventory Management Program Value Added Services Material Supply Program Planning Reverse Logistics Supply Chain Solutions Information technology Key Capabilities Benefits to Customers Features of Warehouse Management

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Major Elements of Warehouse management system Industries served by Menlo Automotive Retail Consumer Chemicals Government Industrial Goods Countries Served by Menlo Capabilities Conclusion References

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EXECUTIVE SUMMARY

The challenges facing warehouse management today has been greater than before due to globalization, shorter lead time, high customer service level and changing market trends. As a result, the role of warehouse has changed just from storing and issuing of goods to important strategic roles.

Today warehouse must operate with high efficiency to meet the

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various requirements in a logistics system. As a result, many companies are investing in information technology tools such as warehouse management system (WMS), bar code, RFID and EDI in their operations to ensure the information flow is smooth to collect and plan the warehouse operations.

INTRODUCTION

WHAT IS LOGISTICS?

An effective vertical integration system which demands fully support to provide all of the usable resources, frames the best strategy and tactics for

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aiding the front-line team to achieve target, and wins every encountered battle with limited resources.

In Greek & French

Logistikos is noted the concept of logic and means skilled in calculation. Logistique is probably influenced by the French loger meaning to quarter (lodge) soldiers. Hence, the combination of logic, calculation, and quartering soldiers appears to have yielded the western logistics. In 18th Europe

Military terminology Encamping and quartering troops Stocking of supply depots In 19th America

A formal sense in the American lexicon A branch of the art of war pertaining to the movement and supply of armies

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 Until World War II

The support of military forces and their equipment

Beginning in the 1960s

From military logistics to engineering logistics Logistics is largely a modeling and quantitative discipline From military logistics to business logistics Physical distribution of consumer goods in marketing Evolving into a dichotomy of inbound and outbound logistics

Beginning in the 1970s

The term logistics crept into the lexicon of the common culture. Being used with regard to the supply support of activities from church picnics to the Olympics.

Most recently SCM (Supply Chain Management) A linking of all firms up and down the supply chain in a collaborative and seamless network From ultimate material sources to ultimate customers

Customer

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 Getting the right product, to the right customer, in the right quantity, in the right condition, at the right place, at the right time, and with the right cost. (Called the Seven Rs of Logistics.)

MEANING OF THE WORD LOGISTICS:

FAMOUS NEBULOUS

World War

Chief of US Naval Operations Admiral Ernest H.

King: I dont know what the hell this logistics is that (Army Chief of Staff General George C.) Marshall is always taking about, but I want some of it.

BIBLICAL

I have heard of youthat light and under-standing and excellent wisdom are found in youI have heard that you give interpretations and solve problemsyou shall be clothed with purple and have a chain of gold about your neck.

COUNCIL OF LOGISTICS MANAGEMENT

That part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods,

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services, and related information from point of origin to point of consumption in order to meet customers requirements.

COMPONENT

Supply management for the plant (inbound logistics) and distribution management for the firms customers (outbound logistics)

FUNCTIONAL

Materials

requirement

determination,

purchasing,

transportation, inventory management, warehousing, materials handling, industrial packaging, facility location analysis, distribution, return goods handling, information management, customer service, and all other activities concerned with supporting the internal stores) with product customer (manufacturing) with materials and the external customer (retail stores) with product.

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WHAT IS A WAREHOUSE?

A warehouse is a commercial building used for storage of goods. A warehouse is normally used by manufacturers, importers, exporters, wholesalers, transport businesses, customs and many other industries.

Typically a warehouse is a large building in industrial areas of cities and towns and usually has loading docks for loading and offloading purposes. Most of the goods stored are sent to a warehouse from railways, air freight and sea freight. Typically one can find equipments such as cranes and forklifts to move goods.

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Traditionally warehouses are used for: receiving of goods from a source storing of the goods until they are required picking of the goods when they are required shipping the goods to the appropriate users

PURPOSE OF A WAREHOUSE

The primary role of a warehouse and distribution center is to facilitate the movement of goods from suppliers to the customers and by doing so while meeting to customers demand and in a cost effective manner.

In order to achieve efficiency in supply chain, stocks have to be kept, but this is not the main role of a warehouse. Stocks may be hold for contingencies, or to enable rapid customer service, or in preparation for a new product launch. But in the most basic purpose of a warehouse, it is the transshipment area from where all the goods received are dispatched as effectively and efficiently as possible.

Reasons for holding stock include the following. y As a buffer/consolidation point between two production processes y To cover demand during suppliers' lead-time y To enable savings to be made through bulk purchases or discounts y To cope with seasonal fluctuations y To provide a variety of product in a centralized location

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Warehouse should be viewed as a place to transship goods to customers. Although this may involves some temporary storage but, essentially, it is a place where customer order completion is undertaken, combining individual items from various locations and possibly splitting bulk product.

Warehouses and distribution centers have become integral parts of the supply chain, and are increasingly pressured to do more with less. Therefore there is a pressure to perform better in warehouses.

In the near future, warehousing needs are predicted to be increased according to studies done. Customers in general wanted more for less,

because warehousing labor cost is generally lower than manufacturing cost, the warehouse can often perform light manufacturing tasks for less cost. As a result, many facilities are beginning to resemble light manufacturing plants.

Customers nowadays are smarter and they expect perfect orders, increasing speed, continuous improvement and greater selection and customization from their supplier at a lower cost. As the communication technologies are better and readily available anywhere nowadays, enabling accurate analysis. Global competition and pricing pressure forces companies to continue reduction of cost rather than increasing price.

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With all this means that the role of warehouses are getting bigger in facing such challenges. Performing value-added services in the warehouse is given a greater priority today than ever before, as reflected in the fact that warehouses are beginning to be characterized by the activities they perform, rather than by their storage function.

Warehouses today are often referred as distribution centers, operation centers, or fulfillment warehouses. Today, a warehouse is no longer a

standalone part but an integral part of the supply chain. To achieve such level of efficiency and effectiveness, there are several solutions and assistance to this and they are called information technology systems such as Warehouse Management System (WMS), Electronic Data Interchange (EDI), Radio Frequency Identification (RFID), Enterprise Resource Planning (ERP), not to mention the internet and many more technologies which can enable the achievement of the goal of the warehouses.

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WAREHOUSE MANAGEMENT SYSTEM (WMS)

Warehouse Management System (WMS) have been available since the earliest computer systems were introduced and it allowed simple storage location functionality. From then on, it kept on improving until what it is today. Today WMS systems can be either standalone or as a part of an Enterprise Resource Planning (ERP) system. WMS can be coupled together with other complex technologies such as Radio Frequency Identification (RFID) and voice recognition. However, the basic principle of the WMS has remained the same, to provide information which allows efficient control of the materials movement within the warehouse.

Implementation of WMS is often complicated. Project planning is critical to the success of WMS implementation. It requires warehouse

resources to collect data on the physical warehouse, materials, inventories as well as defining the strategies required to operate the warehouse. Adding to the challenge is to implementing the system while the warehouse is still in operation.

The complexity of WMS implementation varies with different businesses. Data on the physical dimensions and characteristics of each item in the warehouse are required to be collected and entered into the WMS system. The physical size and weight of the items are to be calculated, can the items be stored separately, can it be stacked, all this information are to be fed into the WMS system correctly. Hazardous material information needs to

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be collected so that the item is not stored in certain areas. This information is only part of the requirements of the WMS implementation.

WMS system requires decisions or configuration to be made on how items are to be placed or removed from the system, in what order, for what types of materials and what methods of placement and removal should be used. The implementation requires significant input from the resources that operate the warehouse on a day to day basis and this can be a strain on warehouse operations. A successful project will recognize this fact and ensure that the key personnel required for the implementation are given adequate back up so that warehouse operations do not suffer.

After the successful launch of the WMS system, many businesses will find that the resources required to operate the system is greater than prior to the implementation. This is primarily due to the data intensive nature of the software and the fact that warehouses are in a state of flux; racks are moved, placement and removal strategies changed, new items added, new processes developed. Warehouse accuracy is paramount for the software to operate and to do this data will need to be entered accurately and in a timely fashion. Although most WMS implementations will reduce labor costs in the placement and removal of materials, there is often an added warehouse management function required just to operate the software.

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MODERN WAREHOUSE DESIGN

BENEFITS OF USING WAREHOUSE MANAGEMENT SYSTEM

FASTER INVENTORY

A WMS can reduce lead times by limiting inventory movement and improving the accuracy of inventory records, thereby supporting a JIT environment. As a result, the need for safety stock is reduced, which increases inventory turnover and working capital utilization.

MORE EFFICIENT USE OF AVAILABLE WAREHOUSE SPACE

In addition to reducing safety-stock requirements, a WMS can often increase available warehouse space by more efficiently locating items in relation to receiving, assembly, packing, and shipping points. This increased efficiency can both improve productivity and lower inventory holding cost

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REDUCTION IN INVENTORY PAPER WORK

Implementation of a real time WMS can significantly reduce the paperwork traditionally associated with warehouse operations, as well as ensure timely and accurate flow of inventory and information. Receiving reports pick tickets, move tickets, packing lists, etc., which are typically maintained as hard copies, can all be maintained electronically.

IMPROVED CYCLIC COUNTING

Companies can use WMS to capture relevant data (e.g., frequency of movement, specific locations, etc.) to systematically schedule personnel for cycle counts. Such cycle counts not only can improve the accuracy of inventory records for planning purposes, but also can eliminate or reduce the need for complete, costly physical inventories.

REDUCED DEPENDENCY ON WAREHOUSE PERSONNEL

Implementing a comprehensive WMS facilitates standardization of inventory movements, picking methods, and inventory locations. This standardization helps to minimize reliance on informal practices, resulting in reduced training costs and lower error rates.

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ENHANCED CUSTOMER SERVICE

By streamlining processes from order to delivery, companies can more accurately determine product availability and realistic delivery dates. A WMS can automatically identify and release back-ordered inventory and also can reduce returns as a result of increased shipment accuracy.

IMPROVED LABOUR PRODUCTIVITY

A WMS helps optimize material flow, typically by incorporating several inventory picks into one or by "cross docking". Cross docking is a process that routes incoming shipments to the location closest to the outbound shipping dock, thereby reducing warehouse handling.

ELECTRONIC DATA INTERCHANGE (EDI)

Electronic Data Interchange (EDI) is the computer-to-computer exchange of structured information, by agreed message standards, from one computer application to another by electronic means and with a minimum of human intervention. In common usage, EDI is understood to mean specific interchange methods agreed upon by national or international standards bodies for the transfer of business transaction data, with one typical application being the automated purchase of goods and services.

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Electronic data interchange (EDI) is the electronic exchange of business information such as purchase orders, invoices, bills of lading, inventory data and various types of confirmations between organizations or trading partners in standardized formats. EDI is used also within individual organizations to transfer data between different departments such as finance, purchasing and shipping.

Two characteristic which differentiate EDI from other ways of exchanging information is that, firstly, EDI only involves in business to business transaction, the individual consumers do not directly uses EDI to purchase goods or services. Secondly, transaction in EDI is between

computers or databases, not individuals. Therefore, individuals sending email messages or file sharing over a network does not represent to EDI.

EDI has been used by large companies since the 1960s, among them is the railroad industry which first adopt EDI, followed by other players in the transportation industry. By the early 1980s, EDI is being used by companies from many different industries. All this thanks to the emerging of telecommunication technologies which enables high transfer speed of data worldwide.

By the dawn of the new millennia, EDI was used widely in many industries, from manufacturing to retail. Some large retailers such as Sears and Target required their supplier to have EDI in order to deal business

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transaction with them.

A company uses EDI to exchange information for varieties of reasons, mainly is for the increased efficiency and cost savings. This is because EDI allows transaction to occur in less time and with fewer errors than traditional paper based method. EDI also reduces the amount of inventory a company must invest in by closely communicating with manufacturer to actual demand thus allowing for Just in Time (JIT) delivery. EDI also promotes paperless documentation, thus dealing away with postage cost and space consideration usually involved in storage of paper-based record. With the implementation of EDI, some companies have seen dramatic shortening of delivery time from days to matter of hours. However, EDI does have fault of its own, sometimes one may encounter error in electronic orders but such cases are mainly due to human error while inputting of data into the system.

Although many organizations do not view EDI as a strategic tool, it can certainly be used as one. The capability to engage in EDI is itself a marketing tool, because it can make supplier attractive to retailer and to other organization that purchases goods and services. EDI can also be used to form cooperation between organization that provide advantages above other competitors in several ways such as the ability to offer the lowest market prices and the best customer service.

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BENEFITS OF HAVING ELECTRONIC DATA INTERCHANGE

1)

Eliminate re-keying of document o By removing the manual keying of business documents such as orders and invoices, an organization can benefit significantly from i. Reduced labour cost ii. Elimination of human error iii. Faster document processing iv. Instant document retrieval v. Remove reliance on postal service

2)

Eliminate paper usage o Paper based business processes has some inherent disadvantages when compared to electronic process such as: i. Stationary cost reduction ii. Document storage cost reduction iii. Eliminate loss of document iv. Eliminate postage cost

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3)

Reduce lead time and stockholding o Electronic trading documents can be delivered far more quickly than their paper counterparts, thus the turnaround time from order to delivery can be reduced. o By using EDI for forecasting and planning, companies are able to get forward warning of likely orders and plan their production and stock levels accordingly. o Companies receiving Advanced Shipping Notes or Acknowledgments know in advance what is actually going to be delivered and are made aware of shortages so alternate supplies can be sourced.

4)

Increase the relationship qualities between organizations o Electronic trading documents, when printed, are much easier to read than copies faxed or generated on multi-part stationery by impact printers. o Accurate documents help to ensure accurate supplies. o Batches of electronic documents are usually sequentially numbered, therefore missing documents can easily be identified - saving companies trouble of wading through piles of paper.

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5)

Competitive edge o EDI makes a business attractive to deal with by customers point of view, because their reasoning is that a business which utilizes EDI would be cheaper and more efficient to deal with then a competitor without EDI. Cost can be lowered because less manpower will be required to process orders, deliveries or payments.

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RADIO FREQUENCY INDENTIFICATION (RFID)

HOW RADIO FREQUENCY INDENTIFICATION WORKS

Basically, FRID is a means of uniquely identifying an object through wireless radio frequency identification. The identification is done by a

device called the reader receiving data in form of radio frequency with its own unique identification code from a device called a tag. This method may require no direct line of sight for transaction to occur. The tag will

broadcast the signal which is then received by the reader and the signal is then transferred to a computer. The computer then simply record the reading or to look up in its database to direct further action, or to add on additional information to the tag.

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The latest generation of RFID devices allows dozens of individual object within a group to be uniquely identified at one time. Compared to barcodes, which can only read one object at a time thus RFID can be very advantageous in high speed reading, sorting and handling of material applications. Fast simultaneous processing and unattended reading are the main performance characteristics that set RFID apart from bar code.

This advance function however comes with a price, in the past, RFID system often are very expensive thus many organization are reluctant to switch over to this new and efficient technology. Today however, the cost of such system has gone down considerably, with new innovation on tagging devices which suits for warehouses and distribution operations costing less per RFID tags and are often reusable, durable to extreme condition, which helps to dampen the initial cost and also with the advantages which come with its implementation outweigh the reason not to implement it.

WHY

ONE

SHOULD

USE

RADIO

FREQUENCY

INDENTIFICATION

In order to improve productivity and control in warehouses, organizations are seriously considering the usage of RFID for day to day operations. This wireless technology help increase efficiency of warehouse management because, unlike bar codes which had to be scanned manually to feed information to computers, RFID tags broadcast signals with information of the product they are attached at to be read by a reader without the need to

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directly see the product itself, speeding up data collecting in the warehouse operation.

The main purpose for organization to use RFID is to increase their warehouse efficiency by reducing labour and logistic cost which are otherwise always on the rise and provide ever increasing pressure on profit margins in todays competitive environment. For example, in a warehouse where staff receives boxes of stock together with paperwork detailing items in the delivery. Staffs have to then manually check all the boxes content against the document.

With RFID in place, just one staff would be sufficient to cross check all the content of the delivery without even opening a single box and cross checking with the paper document to verify them, saving huge amount of labour and time. This wireless technology in warehouses can help establish a simple paperless, on-line communication between operations and the staff's computer.

RFID system help employees to identify where to pick, put away, count or move products within a warehouse quickly. This translate to having better control over the movement of material within a warehouse by maximizing the efficiency of the receipt and shipment of goods, optimizing storage space by allowing JIT system and also allow employees to improve and maintain high customer service level.

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RFID-based warehouse management brings several benefits that can eliminate current drawbacks with the help of advanced scanning that improves supply-chain visibility and agility for greater operational efficiency. Capabilities include:

o Improved efficiency by using RFID tags that facilitate automatic data entry rather than manually making entries of stock first on paper and then into computer terminals. This eliminates the time required for data entry.

o Wireless warehouse can provide timely information and integration of warehouse data into the ERP system. Integration of warehouse information and ERP system

o Ensures timely and accurate information for invoicing, purchase order payments and inventory tracking.

o Reduces inventory errors, ensuring that the inventory reported is indeed available. By tracking pieces more exactly, companies can more accurately detail what has sold in the last business day, and improve the accuracy of their forecasts about what inventory is actually needed.

Strengthen security against product theft, loss and counterfeiting

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ENTERPRISE RESOURCE PLANNING (ERP)

WHAT IS ENTERPRISE RESOURCE PLANNING?

ERP is about attempting to integrate all departments and functions across an organization to a computer system which can serve to all the needs and requirement of every different departments particular needs.

Although building a single system which can link up all the departments within an organization seems to be complicated and that is true. However, most of the department in any organization nowadays has their own computer system which caters to their own needs and the ERP system has to just combine them all together into a single, integrated system that run from a single database so that various other department can easily share information and communicate with each other. Instead of having to build the ERP system ground up, an organization can just use the existing system and connects them together to form an ERP system altogether.

This integrated approach can produce an enormous return of investment if an organization installs the ERP system correctly. Paper based business handling can be cumbersome, the documents maybe send from departments to departments, increasing risk of misplacement, then the document would be re-key, increasing chances of error. With ERP system, there will have no need for paper based business handling anymore, thus eliminating the risk of errors as information flows by.

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Reasons why organizations undertake ERP is that to:

1)

Integrate financial data

o As the CEO tries to understand the companys overall performance, they may find many different versions of the truth. Finance department may have its own set while sales have another set. ERP can solve this by creating a single version of the true representation of the companys financial status which is unquestionable because everyone is using the same system.

2)

To standardize manufacturing processes

o Manufacturing companies, especially those whom are about to form mergers and acquisition often find that having multiple business units across the organization have different standard of doing business. Standardizing those processes and using a single integrated ERP system can save time.

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BENEFITS OF HAVING ERP HELP REDUCE COST

ERP systems integrate business processes across every department within an organization into a single database. This would then promote improved coordination across functional departments and increased efficiencies of doing business. By implementing ERP, one can also expect reduction of operating costs such as lower inventory control cost.

FACILITATE DAY TO DAY MANAGEMENT

The implementation of ERP system will nurture establishment of backbone data warehouses. ERP system offer better accessibility to data so the management can easily have the up to date and real time access to information in order for decision making and managerial control. ERP

system also helps to track the actual costs of activities and assist performance of work based on costing.

SUPPORT STRATEGIC PLANNING

Strategic planning is a set of steps to access the needs and resources, defining of target audiences and setting of goals and objectives, to plan and design coordinated strategies to success. ERP system has a role to play in supporting resource planning by having the information on available resources to achieve targeted goal.

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THE INTERNET

Although the internet may have not changed everything, it certainly has certainly been changing a lot, including activities such as warehousing and distribution. As the internet has sped up the flow of information and increased the availability of data, it also changes the way retailers use warehouses and distribution centers to manage the flow of inventory. Among the most significant impact of internet usage would be the ability to improve the matching between demand and inventory.

Warehousing and distribution practices has changed since the beginning, both as a practical solution in an ever changing industry and as organizations increases their focus on direct marketing, relied more on the internet to drive sales. This evolution will continue to change how inventory is managed to meet the customer demand.

What the internet has done now is changing how we measure demand for inventory, where to store the inventory and how to move it to the point of demand. And because of the creation of the internet, the world now has become smaller, communication travels much faster and often at real time. This make competition much greater and organization can no longer manage on a single strategy to meet the needs of every customer.

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Some of the ways how the internet has changed the warehousing and distribution functions are:-

BETTER MATCH BETWEEN DEMAND AND SUPPLY

Before the creation of internet technology, demand was often measured only by weeks or months. Today however, it is measured in day, by the hour and possibly minutes. the amount of data provided through the internet make it possible to move inventory more quickly to the point of demand.

The ability to create such match of inventory and demand is due to the visibility of inventory and demand across all channels and having the precise knowledge of the requirement of certain product and also its location at real time which will certainly assist in predicting number of supply needed to meet demand.

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EXPECTATION OF MORE RAPID TURNAROUND ON ORDERS

It was just a few years ago where an order for item, whether for a single item shipped to a consumer or cases of product shipped to a store, might take days for the entire processes to run through. Today however, consumers whom order a product can expect to receive them on the same day itself. This is because with the help from the internet, data can travel much faster then traditional mail service. The order placement can be instantaneous can be process just as quickly. With this quicker respond time for order to be made, an organization can certainly expect greater turnaround and profits.

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MENLO WORLDWIDE LOGISTICS INDIA PVT LTD Menlo Worldwide Logistics, LLC, is a US$1.4 billion global provider of logistics, transportation management and supply chain services with operations in five continents, including North America. As a third-party logistics provider, San Mateo, Calif.-based Menlo Worldwide Logistics services range from dedicated contract logistics to warehouse and distribution management, transportation management, supply chain

reengineering and other value-added services including packaging, kitting, order fulfillment and light assembly through a strategic network of multiclient and dedicated facilities. With more than 16 million square feet of dedicated warehouse space in North America, the Asia Pacific, Europe and Latin America, and industry-leading technologies, Menlo Worldwide Logistics creates effective, integrated solutions for the transportation and distribution needs of leading businesses around the world. Menlo Worldwide Logistics, LLC, is a subsidiary of Con-way Inc. (NYSE: CNW), a $4.3 billion diversified freight transportation and logistics company.

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Founded 1990 Assets Global warehousing: 110 facilities totaling 17M ft2/1.6M m2 Geographic Scope

18 countries across five continents: North America, Asia, Europe, South America and Australia Workers 4,800 full time and 1,700 contingent

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Menlo Worldwide Logistics specializes in the integration of all functions across the supply chain, from sourcing of raw materials, through product manufacturing to the distribution of finished goods. Top-tier companies around the world look to Menlo Worldwide Logistics for innovative solutions that help plan business strategies, improve customer service, accelerate order cycle times, and tighten control of the supply chain all while reducing costs in transportation, inventory and order fulfillment. Menlo help firms attain operational excellence across their global supply chains. Through practical and incremental solutions that leverage leading technologies and the best in third party logistics services, we enable clients to address complex global supply chain management issues by providing them with better visibility of their worldwide inventory, lower costs for systems integration and management, and lower transportation expense. CORPORATE CAPABILITIES OF MENLO

y Supply chain management, order management, logistics management, optimization and visibility y Creative, global 3PL solutions that address needs ranging from single transactions to some of the largest and most complex supply chain challenges y Open and scalable technology that is readily integrated into existing operations and extended as needs evolve.

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THE CHANGING FACE OF SUPPLY CHAIN MANAGEMENT As competitive pressures increase and supply chains become increasingly global and complex, efficient and proactive supply chain management has evolved from solely an operations concern to a critical business success factor. Companies now need real-time visibility into the flow of goods from their suppliers, and even their suppliers suppliers, to help them optimize inventory management, reduce lead times and limit transportation costs. In addition, they need practical solutions that can be creatively tailored to their unique needs and relationships, based on longterm experience across supply chain disciplines not a one-size-fits-all software package that cannot be practically integrated into their operations. Menlo Worldwide Logistics is uniquely positioned to meet the supply chain needs of todays global enterprises, leveraging both a legacy of supply chain experience, and a deep bench of technology innovators. Menlo Worldwide Logistics provides full-service, third party logistics management using advanced systems to integrate and simplify large, complex operations. Through a systems-driven approach, we help to make all aspects of production and delivery mesh in perfect synchronization. Our fully integrated supply chain management solutions help customers achieve more efficient global supply chains by improving their processes, lowering their costs for systems integration and management, and improving decision support and visibility of their worldwide inventory. Menlo Worldwide Logistics ultimate goal is to deliver measurable profitability improvement and a strategic advantage to the customer.

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GLOBAL PRESENCE Menlo Worldwide Logistics has operations throughout North America and strategic points in Europe, Asia/Pacific and Latin America, and manages 17 million square feet/1.6 million square meters of warehouse space and over three million shipments per year through:
y

Dedicated 3PL logistics operations at customer locations throughout the U.S., Asia and Europe

Regional, multi-client distribution centers for North America, Asia, Australia, Latin America, and Europe

MENLO WORLDWIDE THIRD PARTY LOGISTICS SYSTEM Menlo Worldwide Logistics offers custom solutions to handle all supply chain project phases, including design, implementation, management and operation. As a leading 3PL, we help customers develop strategies using a process approach to fit your unique partnership requirements. 3PL SERVICES OF MENLO WORLDWIDE LOGISTICS:
y y y y y y y

Configuration Light manufacturing Packaging Kitting Order fulfillment Postponement Reverse logistics

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y y y y y y y y y

Dedicated contract logistics Multi-client warehouses and distribution centers Transportation management Supply chain consulting Supply chain network analysis and design Software and technology solutions Vendor-managed inventory Truckload brokerage Intermodal transportation

Menlo Worldwide Logistics helps customers achieve noteworthy results every day. With our expertise, lean processes and global reach, we help you compete. When we discuss best practices, we call upon our subject matter experts from various disciplines around the world to develop industryspecific solutions. Experienced in many vertical markets, we specialize in creating customized solutions. With personnel, offices, distribution agreements and partnerships on five continents, Menlo Worldwide Logistics has the global infrastructure to quickly expand our operations. Specializing in supply chain management, our operations managers share their hands-on experience by developing tailored operating procedures to meet stringent objectives.

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TECHNOLOGY USED IN MENLO WORLDWIDE LOGISTICS Menlo Worldwide Logistics is a leader in the creation and application of practical, advanced technology and design techniques that add value to customers supply chains. Our information technology unit provides a central focus for the companys technology development. The group is responsible for product strategy and expertise for contract and enterprise logistics applications, including visibility, data management, enterprise application integration, order and transportation management, warehouse management, and RFID technology. In developing industry integration standards, Menlo Worldwide Logistics has participated in RosettaNET, OAG, CIDX and TransXML. SUSTAINABILITY As a SmartWaySM partner since 2007, Menlo Worldwide Logistics is committed to reducing our carbon footprint as well as your own supply chains. Our goal is to achieve a sustainable business model while being a good steward of the environment and the communities where we live and operate. Our sustainability goals support the 3 Ps: People, Planet and Profit, concentrating on four major areas: energy conservation, waste reduction, recycling and procurement.

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Menlo Green Facts:

y

Operate 85 percent of network miles using SmartWay-approved carriers, with 75 percent carrier participation

y y

Implemented a no-idling policy at distribution centers Launched a Leadership in Energy and Environmental Design (LEED)certified warehouse

Installed more efficient lighting and motion detection systems in warehouses to reduce energy consumption.

PRODUCTS AND SERVICES OFFERED BY MENLO Menlo Worldwide Logistics brings together the industrys best talent and superior technology to solve the largest, most complex logistics challenges, whether on a domestic or global scale. Our process and systemsdriven approach synchronizes all aspects of production and distribution. Our ultimate goal is to deliver measurable profitability improvement and strategic competitive advantage. The end benefits of Menlo's integrated third party logistics approach include complete visibility through the supply chain. Our clients can track inbound raw materials on an ocean carrier, finished goods in a warehouse, or a shipment to an end customer all in one place, giving them the control they require to meet demanding market needs. Menlo Worldwide Logistics offers supply chain solutions to clients of all sizes. Our approach to supply chain management is completely scalable, allowing us to handle a single cross-dock project or a fully integrated supply chain management solution, all with the same technology platform. We

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apply todays leading supply chain technology to bring about solutions that work for our clients meeting their needs and achieving their business objectives. In each customer situation, we offer 3PL services that solve the business problem and meet key objectives whether it is designing, implementing and operating a warehouse facility to launch a new business, or creating a postponement strategy. Menlo Worldwide Logistics is able to implement systems that provide critical data integration and in-depth visibility. We achieve these results with shorter implementation periods and lower project costs than a client company could achieve otherwise. SERVICES TRANSPORTATION MANAGEMENT Menlo Worldwide Logistics brings together the industrys best talent and superior technology to solve the largest, most complex logistics challenges, whether on a domestic or global scale. Our process and systemsdriven approach synchronizes all aspects of production and distribution. Our ultimate goal is to deliver measurable profitability improvement and strategic competitive advantage. The end benefits of Menlo's integrated third party logistics approach include complete visibility through the supply chain. Our clients can track inbound raw materials on an ocean carrier, finished goods in a warehouse, or a shipment to an end customer all in one place, giving them the control they require to meet demanding market needs.

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Menlo Worldwide Logistics offers supply chain solutions to clients of all sizes. Our approach to supply chain management is completely scalable, allowing us to handle a single cross-dock project or a fully integrated supply chain management solution, all with the same technology platform. We apply todays leading supply chain technology to bring about solutions that work for our clients meeting their needs and achieving their business objectives. In each customer situation, we offer 3PL services that solve the business problem and meet key objectives whether it is designing, implementing and operating a warehouse facility to launch a new business, or creating a postponement strategy. Menlo Worldwide Logistics is able to implement systems that provide critical data integration and in-depth visibility. We achieve these results with shorter implementation periods and lower project costs than a client company could achieve otherwise.

WAREHOUSE MANAGEMENT

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Warehouses managed by Menlo Worldwide Logistics offer customers a competitive supply chain advantage through cost control, visibility and responsiveness. Our clients see reductions of 30 percent to 50 percent in time spent on forklift, clerical and inventory activities. Our procedures for security and inventory control give our clients 99.99 percent inventory accuracy, reducing their costs and enhancing their abilities to meet customer order requirements.

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Every client has unique needs based upon their market requirements and manufacturing constraints. Menlo Worldwide Logistics works with each client to design a warehouse strategy that will optimize the overall supply chain efficiency. Menlo Worldwide Logistics U.S. and European networks of multi-client warehouses provide two-day delivery to 90 percent of the population. To meet each clients business objectives, Menlo Worldwide Logistics has pioneered numerous techniques in logistics management and continues to set industry standards for innovation. WAREHOUSE MANAGEMENT

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Our advanced Warehouse Management Systems (WMS) allow us a great degree of flexibility in our operations to accommodate our clients various requirements. The system, enabled by radio frequency (RF) data collection and distribution, provides state-of-the-art picking and inventory tracking with unparalleled accuracy. Other features of the system are:
y y y y y y y y y

Real-time inventory visibility Multiple picking methodologies supported Radio frequency data collection Custom bar-code label generation Task interleaving First-in, first-out/Last-in, first-out/Lot code rotation System-directed picking and receiving Cluster picking Kitting

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WAREHOUSE FACILITIES Menlo Worldwide Logistics offers dedicated and shared warehouse facilities all over the globe. This strategy employs a shared technology base to afford customers scalable solutions. Our warehouses offer state-of-the-art security to match individual client needs, vital to maintaining high levels of inventory control. Network analysis and specialized tools optimize the warehouse and distribution facility locations, uniting warehouse location, postponement, trade management, inventory and transportation costs to create the best combination of service and cost for a client. Menlo Worldwide Logistics has experience in designing warehouse space for optimal efficiency, using simulation and schematics to derive the ideal operating techniques. WAREHOUSE OPERATIONS AND METRICS Menlo Worldwide Logistics operates warehouses using repeatable, documented processes with technology that optimizes labor scheduling. For example, our automated workflow management will batch orders for identical items and assign an order picker to select them together in a technique called cluster picking. Cluster-picked items are brought to the shipping area, where they are distributed among various orders.

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CROSS DOCKING

Menlo Worldwide Logistics' cross-dock centers keep our clients products moving continuously, even in the most demanding situations. A successful cross-dock program requires precision timing of carriers and complete visibility tracking every truck or container and every item at every point of the shipment. Cross-docking can be used as an inventory postponement strategy. Imported goods are sorted and directed to regional distribution centers based upon current requirements. This enables inventory deployment decisions made weeks earlier to be adjusted based on sales that occurred during the ocean voyage.

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INVENTORY MANAGEMENT PROGRAM

Once the materials are in the warehouse, Menlo Worldwide Logistics optimizes the time spent handling inventory through careful assignment of storage locations. Techniques such as dynamic slotting, in which our warehouse system automatically optimizes the location of products in the warehouse based on their activity level, can dramatically reduce orderpicking time and associated labor costs. Our inventory management programs can dramatically improve inventory accuracy, up to 99.99 percent in most cases. Complex rules for lot-tracking compliance are handled consistently. Whether it is a food industry client that must ensure a supplier never receives a shipment with a date code that is earlier than a prior shipment, or an automotive client that must track lots for quality purposes, Menlo Worldwide Logistics has tools and processes to guarantee compliance.

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Our Lean warehousing philosophy ensures continual operational improvements, waste elimination and high ongoing operating efficiencies. There is a sharp focus on labor productivity, enabled by optimized layout, system-directed put away and task interleaving. In addition to operating efficiencies, Lean warehouse operations mean fewer errors, faster turnaround times and process standardization across facilities. Menlo Worldwide Logistics Lean facilities utilize Six Sigma, statistical process control and ISO processes to create a mistake-proof operating environment. VALUE ADDED SERVICES Menlo Worldwide Logistics offers a variety of value-added services that enhance and complement our core transportation and warehousemanagement logistics services. These services facilitate strategies to lower inventories of finished goods by postponing final assembly and labeling until customer orders are received. Examples include:
y y y y y y y y

Postponement or localization De-trash and recycle Light assembly Packaging services Inventory management Material supply programs Bundling/Unbundling Kitting

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y y y y y

Configuration Labeling Return inspection and disposition Sequencing Delivery to assembly lines

MATERIAL SUPPLY PROGRAM Menlo Worldwide Logistics provides a complete set of materials solutions, including planning, procurement and financing. We design and implement supplier programs, such as replenishment, vendor-managed inventory and vendor-managed hubs, to get material into plants and warehouses in the most cost-efficient manner. To support Lean

manufacturing, Menlo Worldwide Logistics has worked with clients to develop just-in-time, line-side parts-delivery solutions, where components are loaded and delivered in the precise sequence needed for assembly. Around-the-clock deliveries from off-site warehouses eliminate on-site inventory inside the manufacturing plant. Menlo Worldwide Logistics is adept at solving unique inventory problems with customized solutions and creative approaches. ASSEMBLY AND PACKAGING Menlo Worldwide Logistics has worked with clients on a wide range of assembly and final configuration programs, and developed successful strategies to manage these activities. Menlo Worldwide Logistics capabilities include light assembly, final configuration, packaging and kitting. Whether

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the problem requires mass customization or a complex process that includes assembling the proper configuration, loading software and testing before shipping, Menlo Worldwide Logistics can handle it quickly and reliably, offering the flexibility you demand. PLANNING Menlo Worldwide Logistics designs, implements and executes planning programs, such as distribution resource planning (DRP), to manage the deployment of products through a logistics network. We can feed your demand data into our DRP or develop customized solutions with our forecasting application. We can utilize our manufacturing resource planning tool (MRPII) to support the light assembly and postponement activities we conduct in our warehouses, downstream from manufacturing. The procurement module of our enterprise resource planning (ERP) system is linked to the planning tools, and receives replenishment signals we convert into purchase orders. Purchase order information is sent to vendors and to our warehouse management system (WMS) so that material receipts can be validated. A principal benefit of our planning management is the coordination of inventory shipments with transportation and warehousing activities to optimize the landed costs of materials. Our planners, transportation managers and warehouse managers work as an integrated team to optimize costs and minimize system-wide inventory required to achieve customerspecified service levels.

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REVERSE LOGISTICS Menlo Worldwide Logistics ensures that returned merchandise is taken care of whether it needs to be returned to the plant, scrapped, or repacked and replaced as stock. Menlo Worldwide Logistics has also managed the reuse of packaging materials to help with recycling, conservation and disposal. We also coordinate direct deliveries of returned products to a manufacturing site. SUPPLY CHAIN SOLUTION As supply chain demands increase in complexity, innovation is key to gaining a competitive edge. Menlo provide timely and reliable supply chain visibility and data, so you can anticipate problems and take advantage of opportunities. The Professional Services Group for Menlo Worldwide Logistics designs supply chain solutions based on customer-identified needs. Whether you have specific or multiple requirements, let us help position your company for sustained competitive advantage on a global scale. The unique perspective balances strategy, design and operating philosophies to provide our clients with a competitive advantage from strategy through execution and beyond. Independence gives us the flexibility to select discrete or combined solutions from within the Menlo Worldwide Logistics family, or from a wide array of outside partners and providers.

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MENLOS SUPPLY CHAIN SOLUTIONS INCLUDE: Operations/Logistics Strategy Alignment we help you align your supply chain strategies with your corporate strategies. We ensure that all the necessary resources, including people, processes and technology are aligned to provide complete synchronization between operations. Transportation Strategy Optimization We provide strategic and operational direction in implementing, managing and optimizing your transportation operations to support your transportation strategy, including defining core carrier programs, managing carrier bids across multiple modes, and implementing a carrier performance management program. Outsource vs. In-house Analyses We help you identify core competencies and those areas of your business that are possible outsourcing opportunities. We use financial and mathematical tools to help organizations understand the cost-benefit relationship between outsourcing certain aspects of the supply chain versus retaining the capability in-house. Strategic Network Configuration Model and optimize your global supply chain configuration, including infrastructure design, facility location and sizing, resource allocation, transportation and inventory strategies, service-level analysis, and profitability studies, all with the help of Menlo Worldwide Logistics.

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Global Supply Chain Solution Design Our core competencies lie in the design and implementation of engineered solutions for global customers. In some cases, we design and operate the solutions. In others, we work with clients to help them determine how best to manage their logistics networks. Lean Logistics the consultants have experience designing and implementing Lean logistics programs. These programs provide just-in-time logistics services on a repetitive basis to customers. One of the key enablers of a Lean logistics solution is managing how information is shared between business partners, and more importantly, managing the velocity at which information is being shared. Postponement Significant competitive advantage is possible through the use of postponement as a supply chain strategy. Delaying the final assembly of a product until it is required by the end-customer has strong business benefits, including reduced inventory holding costs and increased availability of production capacity. Let us help you define which products could benefit from postponement. INFORMATION TECHNOLOGY Menlo Worldwide Logistics' information technology provides the technologies that underlie all of our operating companies services. Stable, proven applications support movement and tracking of goods, logistics management, premium transportation services, and total supply chain management operations.

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Our world-class infrastructure is designed to keep our operations up and running to support your business in an uncertain world. Extensive collaboration with partners from air, ocean, rail and surface modes to customers and their suppliers is critical to your success. We enable seamless integration across all parties, which keeps your business moving and provides visibility throughout your supply chain. Our advanced applications power the supply chains of the world s best-known brands. Whether your supply chain is simple and regional or highly complex and global, these technology solutions will be configured to maximize the effectiveness of your supply chain. KEY CAPABILITIES
y

Logistics management A combination of transportation and order management provides unique end-to-end logistics optimization for complex supply chains.

Warehouse management Manages distribution resources, including people, space, equipment and value-added services, while enhancing inventory accuracy and visibility.

Business intelligence Enables performance management and optimization using reporting and analysis tools.

Partner integration Supports connectivity between supply chain partners.

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CUSTOMER BENEFITS Visibility Menlo Worldwide Logistics solutions provide visibility to processes and information to enable proactive management of your transportation and warehouse operations. This visibility facilitates reduced inventory and improved delivery performance. Configurable Custom configuration capability ensures that Menlo Worldwide Logistics system meets your business requirements and enables integration with existing processes and measurement systems, meaning less change and disruption for the client. Leverage Common core components facilitate sharing of best practices in operations, fast implementation, and cost-effective upgrades. Global System allows seamless and scalable implementation across regions, supporting international trade requirements. The result is a lowercost global network. Results Menlo Worldwide Logistics experience with system implementation and data analysis dramatically reduces the pain and effort often required with a new system, and lets your operation realize expected efficiencies and cost reductions much sooner.

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MENLO WAREHOUSE MANAGEMENT TECHNOLOGY OFFERS TWO APPLICATIONS: WMS: Menlo Worldwide Logistics multifunctional, integrated, flexible solution offers radio frequency and task-management capabilities for large, complex or dynamic warehouse operations. SIMS: Our proven, reliable Menlo Worldwide Logistics-developed system for basic warehouse environments SIMS is the low-cost solution with quick implementation. This paper-based system has capability for scanner data capture. KEY FEATURES OF WAREHOUSE MANAGEMENT APPLICATIONS INCLUDE: Inventory Accuracy Achieves virtually 100% inventory accuracy when used in conjunction with bar codes and radio frequency (RF) technology. Real-Time Inventory Status Synchronizing material movement and data capture enables accuracy, speed and efficiency in warehouse operations. Material location and motion remain visible and accurate at all times. Inventory Management Multiple inventory utilization rules ensure optimal product utilization (first-in, first-out (FIFO); last-in, first-out (LIFO); etc.). Robust consolidation rules, along with multiple-date management, such as expiration date and shelf life, can be incorporated in the inventory storage and picking algorithms.

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Item-Level Inventory Tracking License plate enables tracking by vendor, manufacturer, country, lot or any other attributes. This is key to managing product changes or customs and trade reporting. RFID For compliance with large retailers/Department of defense (DOD), Menlo Worldwide Logistics applies radio frequency identification (RFID) tags according to specifications at the case and pallet level, and associates cases with pallets. Menlo Worldwide Logistics implements a total turnkey solution, including configuration and training, to enable your operations to be compliant with your retailer requirements. Workflow Management Designed to maximize efficiency in the warehouse based on daily workforce and preset parameters, such as skills, equipment qualification, and dynamic customer priorities. Task Interleaving Real-time decision-making allows the system to optimize operator warehouse round trips based on priorities of the work to be done, the location of the operator on the floor, the operators list of permitted tasks, and the equipment in use. Shipping Documentation From small package to full truckload, compliant labels and documentation can be created regardless of whether the carrier is a regional trucker or an ocean carrier. Reporting Systems allow you to manage the business based on key performance indicators, such as accuracy, cycle times, fill rates, etc.

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Logistics Management Solutions (LMS) It suite to integrated transportation-management system offerings is designed to support our clients multifaceted transportation needs. LMS options can be configured and tailored, or available out of the box, to provide a comprehensive set of services to our customers. This robust solutions complex supply chain management execution enables proactive end-to-end supply chain management. LMS is your global transportation-management solution. The functionality includes order management, track and trace, warehouse integration, business intelligence, and freight audit and pay. KEY BENEFITS OF LMS ARE:
y

Combines into a single, integrated transportation management, order management, and freight audit and pay system

y y y

Enables shortened order-cycle times Promotes reliable supply chain consistency Minimizes transportation costs while meeting order service-level requirements

Offers documented and proven transportation processes

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MAJOR ELEMENTS OF MENLO WORLDWIDE LOGISTICS LMS INCLUDE: Network Design Optimization Build your logistics network with confidence knowing that facilities and resources are positioned to meet current and projected business needs. Order to Shipment Uses sophisticated order prioritization logic based on dates, customer profiles and availability to normalize orders into shipments. In addition, our freight systems can manage at the order-line level to optimize freight costs. Transportation Management Decision-making tools select carriers and routes, including complex freight modes, such as pooling, multistop and continuous move, based upon customer-specific selection rules. Sophisticated Rating Engine Comprehensive rating system designed to precisely fit your business needs (e.g., proprietary or commercial LTL, or mileage band TL). The engine can store planned, actual and projected rates. Tactical Shipment Optimization Including complex multimode, multistop routing, aggregation and continuous moves. Optimizes lowest-cost transportation within service-level requirements. Freight Audit and Pay The system uses parameter-driven data validation and process definition to match actual and budgeted transportation costs. This streamlined invoice exception-management process reduces cycle time and audit time, while controlling overall transportation costs.

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Automatic Truckload Manages shipment aggregation based on orderand customer-based rules to consolidate to the truckload level. Direct Delivery A last-mile delivery system that gets product into your customers hands on schedule by allocating and scheduling delivery resources. In-Transit Merge Co-ordinates multiple inbound shipment legs from various sources to enable a single, consolidated delivery to your customer. INDUSTRIES SERVED BY MENLO WORLDWIDE LOGISTICS

Menlo Worldwide Logistics serves a broad spectrum of commercial and public sector industries. We develop dedicated teams for each industry, each tailored to create and implement industry-specific solutions. We also share best logistics practices among industries, offering our customers leading-edge supply chain solutions.

AUTOMOTIVE Automotive supply chain management is among the most complex and demanding of any industry. Menlo Worldwide Logistics meets this challenge with a team of industry veterans who have designed and deployed customized global and local solutions for a variety of automotive manufacturers and parts vendors.

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THE

SERVICES

AND

SOLUTIONS

MENLO

WORLDWIDE

LOGISTICS OFFERS FOR AUTOMOTIVE INDUSTRY:

y y

Global network management Lean warehousing, including vendor-managed inventory (VMI), subassembly and sequencing

Lean logistics management

o o

Data gathering and maintenance Leveraged procurement based on the strength of our multibillion U.S. dollar spend

o o o o o y y y

Collaborative network engineering solutions Dynamic optimization and execution Real-time Web-based part-level track and trace Freight audit and payment Web-based dashboard reporting

Parts distribution Supply chain design and optimization Full-service supply chain consulting

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HIGH TECH

Menlo Worldwide Logistics is an industry leader in managing hightech supply chains for customers across various industry segments including computers and peripherals, printers and copiers, networking equipment, semiconductor manufacturing and electronics manufacturing services. We pride ourselves on leveraging our vast knowledge to deliver innovative solutions that yield results for our clients. Our global infrastructure, experience, Lean principles and leadingedge IT solutions provide high-tech clients with the tools to effectively address a highly competitive, rapidly changing business environment. In addition to a core competency in fulfillment and transportation management, focused service offerings, such as postponement, vendor-managed inventory programs and global supply chain visibility, enhance our clients abilities to manage inventories and speed product to market.

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A key challenge in todays high-tech industry is designing and managing a reliable, yet flexible, supply chain. Accelerated product life cycles, outsourced manufacturing, security concerns and globalization of supply chains bring complex challenges. Menlo Worldwide Logistics works closely with clients to deliver solutions that address these unique requirements. LEVERAGING LOGISTICS EXPERIENCE Through years of serving some of the leading global high-tech companies, Menlo Worldwide Logistics has developed a core competency in designing and implementing best practices in supply chain management. Our experience spans a broad spectrum of logistics activities across the high-tech supply chain including inbound materials to manufacturing; contract manufacturer and OEM warehousing and flow-through centers; and finished product deliveries to reseller, retail and consumer channels. Regional and global projects cover the Asian, European and North American regions. At Menlo Worldwide Logistics, we understand that each high-tech sector has unique supply chain requirements. Our high-tech team has extensive logistics expertise in the following:
y y y y y

Computers and printers Networking equipment and telecommunications Consumer electronics Data storage Semiconductor manufacturing and equipment

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LEAN PRACTICES ARE KEY TO OPERATIONS - EXCELLENCE Within the high-tech industry, there is constant pressure to lower costs while maintaining superior quality and service. Our solutions are designed around Lean practices utilizing a structured approach to continual improvement. Our approach is company-wide training in Lean

methodologies every associate has an eye for identifying waste and a responsibility to eliminate and sustain. Value-stream mapping is used to pinpoint waste and areas of improvement. Kaizen events are held throughout the company with more than 70 performed among our high-tech projects alone over the past year. These opportunities are tracked using scorecard metrics that measure the effectiveness and quantifiable value of our Lean efforts. SOLUTIONS DESIGNED TO PROVIDE OPTIMIZATION,

CONTROL AND VISIBILITY Managing complex, global supply chains with high-value inventories and demanding customer requirements requires innovative solutions supported by advanced IT capabilities. Menlo Worldwide Logistics knowledge of the dynamic business environment in which our customers operate allows us to drive down inventory requirements and logistics costs, while increasing the speed at which clients can move products from source to customer.

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Focused industry solutions that meet these challenges include:

y y y

Hub services vendor-managed inventory (VMI), cross-dock, merge Delivery performance perfect order, execution management Global network visibility integration of logistics information, control of flows

Postponement packaging, kitting, configuration

Menlo Worldwide Logistics will work with you to address your unique supply chain challenges and develop the right solution to meet your needs. Whether your requirements are for a focused distribution solution or global supply chain management, were ready to help you. RETAIL CONSUMER Retail and consumer packaged goods (CPG) businesses have demanding execution requirements and are extremely cost-conscious. There is an intense focus on inventory turnover, coupled with high order-fill rates. Menlo Worldwide Logistics meets these challenges with solutions carefully engineered to strategically optimize the number and location of distribution centers, and tactically optimize transportation. Our custom-designed supply chains provide clients with a competitive advantage. We operate distribution centers, provide transportation management, and perform value-added services for this business sector. We offer both dedicated and multi-client distribution centers. For truly fluid supply chains, we operate cross-docks that keep products flowing from vendors to regional

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distribution centers. We are also at the forefront of implementing radio frequency identification (RFID) technology in response to the requirements of mass merchandisers CHEMICALS Menlo Worldwide Logistics understands the requirements for costeffective, safe handling and transportation of chemicals. We carefully select carriers that specialize in chemical transportation with trained, certified drivers and management. Menlo provide warehousing for packaged chemicals and perform packaging from bulk silos to gaylords. Whether your requirements are local or regional, Menlo Worldwide Logistics can design and implement an efficient solution for your chemicals' logistics requirements. GOVERNMENT Menlo Worldwide Logistics offers logistics services for both military and civilian customers in the public sector. We provide a consolidation warehouse and forwarding service for several European defense agencies that purchase spare parts from U.S. sources. In partnership with SCRA, Menlo Worldwide Logistics holds a balloon contract under LogWorld for provision of supply chain resources. Menlo Worldwide Logistics subsidiary, Menlo Worldwide

Government Services, LLC, is the prime contractor for U.S. Transportation Commands Defense Transportation Coordination Initiative (DTCI), a

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strategic logistics program directed by the Department of Defense U.S. Transportation Command (US TRANSCOM) to streamline and improve domestic transportation and distribution operations supporting warfighters at all four branches of the U.S. military. This Menlo Worldwide Logistics subsidiary is responsible for deploying and operating an integrated logistics solution for shipment planning, optimization, shipment execution and overall transportation resource management governing all Department of Defense (DOD) material shipments moving into and among DOD facilities in the 48 contiguous states. INDUSTRIAL GOODS To stay abreast of market demand for lower costs, industrial manufacturers are moving more and more sourcing to lower-cost countries. That shift has increased the need to continually redesign supply chains in an effort to achieve lower landed costs, reliable delivery and inventory optimization. Even domestic manufacturers source parts and components from low-cost sources, recognizing their critical need for reliable flow and inventory visibility. Menlo Worldwide Logistics combines supply chain optimization with excellence in execution to a variety of industrial companies. Our objective is to keep your manufacturing operations running smoothly. Our solution engineers can assess the efficiency and robustness of your supply chain. Using Lean principles, they develop improved processes to streamline inventory flow, reduce waste and improve responsiveness.

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Menlo Worldwide Logistics industrial supply chain solutions include:

y y

Solutions engineering combined with operational excellence Distribution centers and cross-docks strategically located to support your inventory and service objectives

y y

Transportation management via all modes Value-added services:

o o o o o

Packaging Postponement and localization Subassembly and kitting Sequencing Line-side delivery Worldwide Logistics employs proven manufacturing

Menlo

methodologies, such as Lean and Six Sigma, to deliver supply chain reliability and efficiency. Our Lean experts perform value-stream mapping to remove waste from transportation and warehousing processes, and smooth inventory flow.

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COUNTRIES WE SERVE Menlo Worldwide Logistics offers services around the world: NORTH AMERICA U.S.
y y y y y y y y y y

Warehousing and distribution services Transportation management Lead logistics provider Cross-docking Returns and reverse logistics Vendor-managed inventory (VMI) Supply chain consulting Value-added services Truckload brokerage Intermodal

CANADA
y y y y y

Transportation management Warehousing and distribution services Value-added services Truckload brokerage Intermodal

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MEXICO
y y y y y

Warehousing and distribution services Transportation management Value-added services Truckload brokerage Intermodal

SOUTH AMERICA
y y y y

Transportation management Warehousing and distribution services Value-added services Lead logistics provider

ASIA / PACIFIC CHINA

y y y y

Warehousing and distribution services Transportation management Value-added services Trade documentation

SOUTHEAST ASIA (MALAYSIA, SINGAPORE, THAILAND)

y y y

Warehousing and distribution services Transportation management Value-added services

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y y y

Automotive logistics Supply chain consulting Trade documentation

INDIA
y y

Warehousing and distribution services Transportation management

AUSTRALIA
y y y y y

Warehousing and distribution services Transportation management Value-added services Supply chain consulting Trade documentation

EUROPE Germany, Hungary, Ireland, Netherlands,United Kingdom

y y y y y y y

Warehousing and distribution services Transportation management: Pan-European and intercontinental Cross-docking Returns and reverse logistics Vendor-managed inventory (VMI) Bonded warehousing Web fulfillment

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CAPABILITIES Menlo Worldwide Logistics is a recognized leading brand in global supply chain design, implementation and operation. We combine the most inventive logistics management minds and advanced supply chain technology with the best in global logistics services to provide customers a comprehensive menu of supply chain services. Regardless of complexity, size or scope from global network management to single transactions Menlo Worldwide Logistics solutions are customized to meet unique supply chain requirements. Menlo Worldwide Logistics offers custom solutions to handle all supply chain project phases, including design, implementation, management and operation. We help customers develop strategies using a process approach to fit unique supply chain requirements. Our services include:
y y y y y y y y y

Configuration Light assembly Packaging Kitting Order fulfillment Postponement Reverse logistics Dedicated, contract logistics Multi-client warehouses and distribution centers

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y y y y y

Transportation management Supply chain consulting Supply chain network analysis and design Software and technology solutions Vendor-managed inventory

Menlo Worldwide Logistics specializes in the integration of all functions across the supply chain, from sourcing of raw materials, through product manufacturing, to the distribution of finished goods. Top-tier companies around the world look to Menlo Worldwide Logistics for innovative solutions that help drive business strategies, improve customer service, accelerate order-cycle times, and tighten control of the supply chain all while reducing costs in transportation, inventory and order fulfillment. Menlo Worldwide Logistics helps firms attain operational excellence across their global supply chains. Through practical and incremental solutions that leverage leading technologies and the best in logistics services, Menlo Worldwide Logistics enables clients to address complex global supply chain management issues.

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CONCLUSION

From all the research done, it is now clear that information technology has done a great impact on the warehousing industry over the years since they are firstly introduced and adapted to the warehouse management. It is now impossible for any small or large organization to do away with the implementation of such efficient and effective information system which can help not only to improve profits but also to improve ties with their entire supply chain which will then enable all to grow. It gives a clear picture that with the help of technology and skilled human personnel the traditional warehousing industry in India can be boosted and taken to a all new level in the history of the country. Today Indias economy is growing with leaps and bounds despite the recent recessions and hence many companies are having an eye on the Indian industry to spread their wings and reap benefit. It depends upon us how well we can use these as positive note and make something remarkable by enhancing and upgrading our decades old practices and technology and make Indian logistics and Warehousing Industry to the pinnacle.

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REFERENCES www.scribd.com www.managementparadise.com www.bms.co.in www.logisticsmgmt.com www.wikipedia.com www.moneycontral.com www.allwarehousemanagement.com www.info@menloworldwide.com

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