101 Quy tc khi lm sp

69, Ho Dac Di, Dong Da, Ha Noi

Better English JSC (04) 3668 2419

2011
Lnh o ngha l thng xuyn lin h vi mi ngi trong t chc. Lm th no lnh o t chc hiu qu? C kin thc, tt nhin ri. Ngoi ra, cn c 101 quy tc nn tng m bn cn nh.

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101 quy tc khi lm sp (phn 1)

Lnh o ngha l thng xuyn lin h vi mi ngi trong t chc. Lm th no lnh o t chc hiu qu? C kin thc, tt nhin ri. Ngoi ra, cn c 101 quy tc nn tng m bn cn nh.

Ngn ng c th
D mun hay khng, ngn ng c th bn cng "ni" rt nhiu, ngay c khi bn im lng. y l cch din t thi ph hp vi mt nh lnh o. 1. ng thng: Ngc n, vai co ra pha sau, gi cho bn ng vi chiu cao thc t ca bn s khin bn c lung khng kh t tin. 2. B tay ra khi ti: Cho tay vo ti thng c xem l du hiu ca vic bn giu ci g trong ti. 3. ng thng, cnh tay vt cho sau lng: iu ny s gip bn iu chnh t th ca bn, v n tay bn mt v tr m v to ra v khng ng s. 4. Lin h bng mt: Lun nhn thng vo mt ca ngi m bn ang ni chuyn. iu ny chng t bn thch th vi vic ni chuyn vi h v cng gip bn t tin. 5. Ngi thng: Thm ch nu bn iu hnh mt cuc hp v cm thy rt mt v u oi, th vic bn ngi thng gh s rt quan trng. r v "b" ra bn s lm cho bn chng c sinh lc v nhng ngi khc cng b ly s u oi . 6. i mt vi ngi m bn ang ni chuyn: iu ny th hin rng bn thch th v chm ch vo cuc tr chuyn. 7. Bt tay chc: Vi nhiu ngi, bt tay l s phn nh i phng l ngi nh th no. Bn khng mun b xem l thiu chc chn th hy th hin ci bt tay chuyn nghip v t tin. 8. Lun lun mm ci: N ci c th ly lan v s lm cho nhng ngi khc cm thy thoi mi khi c bn bn. 9. Nhn sng sa nht: Bn khng nht thit phi tr nn hon ho mi ngy, nhng bn nn n mc ph hp v gn gng. Qun o s c nh hng ln n vic mi ngi xem bn nh th no. 10. Bc mt cch t tin: Lun ngng cao u v si bc di.

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Thi hn
Khng ai vui nu nhm ca bn phi "vt chn ln c" vo nhng pht cui hon thnh mt d n. Nhng bc sau s lm cho khong thi gian st vi thi hn cht bt cng thng: 11. Ch ha nhng iu bn c th thc hin: ng to ra hn cht m bn bit bn khng th lm kp. Ch ha nhng iu bn chc chn bn c th lm, bn s hon thnh ng lc. 12. Thit lp mc tiu r rng: Khi bn bit iu g bn cn phi hon thnh, n s gip bn bit bn mun lm n nh no v khi no. Vch mc tiu ca bn ra giy v chc chn rng mi ngi trong nhm ca bn u c mt bn pht. 13. T chc nhm: Nhiu nhn vin ca bn s c nhng im mnh v vic o to c th lm cho h c c nhng th mnh khi thc hin d n. Chn mt nhm v c nhng k nng ph hp tin hnh cng vic. 14. U thc nhim v: M rng cng vic gia nhn vin khng c bt k ai phi cm thy gnh nng v cho d n lm vic mt cch m . 15. To ra cc mc: To ra cc mc cho bn v cho nhm s gip bn theo di c s tin b v cng s cho bn cm gic hon thnh cng vic khi bn t c mi mc. 16. Truyn thng ci m: mi ngi nm c tnh hnh ca d n l cha kho m bo rng n s hon thnh ng thi hn. 17. C gng lm ng ngay t ln u: Ln k hoch trc s gip bn trnh vic lm ra mt sn phm khng t tiu chun. Phi lm li mt s th cho khch hng khng ch lm mt tin m cn mt c hi lm n trong tng lai na. 18. Sp xp trt t: Sp xp trt t s gip bn khi vic lng ph thi gian, mt cc ti liu v thng tin quan trng. 19. Chc chn rng cc mong i r rng: Chc chn rng mi thnh vin ca nhm bit trch nhim c th ca h l g. iu ny s tit kim thi gian v lm cho cng vic khng b qu ti. 20. To ra mt k hoch: t cc mc tiu v cc mc vo mt k hoch cho vic thc hin bt k d n no bn c giao. Bng cch ny, bn c th chc chn bn s duy tr tt lch trnh v tt c nhn vin s nm r xem mi vic ang c thc hin nh th no v khi no s hon thnh.

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Mt ni lm vic vui v l mt ni hiu qu. C nhng quy tc rt n gin, nhng nu khng , bn c th khin cho nhn vin khng hi lng, m tt nhin, chng my khi h th hin iu ra ngoi cho bn bit.

Ho hp vi nhn vin
21. ng bt nhn vin n trong nhng ngy khng c lch lm vic hoc gi h khi h ang trong k ngh: Mt cch lm nhn vin phn n vi bn l xm nhp vo thi gian ring ca h - nhng ngy ngh. Tr khi bn c iu g chc chn phi lm, hy h ngh ngi. 22. ng thin v: Th hin s thin v c th lm phn on ca bn sai lch v nh hng n kh nng lnh o ca bn. Hy i x vi tt c nhn vin ca bn mt cch cng bng. 23. ng cp cng: ng hng li v tng ca nhn vin. Hnh ng ny khng ch lm nhn vin bc tc m cn bin bn tr thnh ngi khng ng tin cy. 24. ng qun l vi m: S tt nu gi lin h vi nhng iu nhn vin ang lm, nhng lc no cng k k st sn h th li phn tc dng. 25. Khng bao gi tho lun v vn ca nhn vin vi ng nghip ca h. Kiu "bun da l" ny kiu g cng s n tai ngi v lm cho bn chng chuyn nghip t no. 26. ng can thip vo cng vic ca nhn vin: Nu nhn vin ang hon thnh cng vic, ng c nhn mnh vo cch lm nh th no. K c n khng c lm theo ng cch bn vn thng lm, s tt hn nu cho nhn vin s dng phn on ring ca h. 27. ng bt nhn vin lm thm bt hp l: Bn khng mun dnh tt c thi gian vn phng, th nhn vin ca bn cng vy. 28. Gi li ha: Bn nn lun lun gi li ha vi nhn vin, c bit l li ha v vic tr lng v nhng li ch khc. 29. ng i hi nhn vin lm nhng vic lt vt ca bn. T lm nhng vic ring ca mnh hoc thu mt ngi tr l. 30. Khen thng cho nhng cng vic vt v: Chc chn rng nhn vin ca bn cm thy c nh gi cao v cng vic m h lm. Nhn vin s sn sng n lc hn na nu h bit h c ch v nh gi cao. 31. Mang li ng c: i khi nhn vin cn mt s cng c v tinh thn. Mang li cho h s khuyn khch h sn sng cho mt d n.

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Qun l bn thn
Tr thnh mt v sp gii khng ch l nhng iu bn khuyn khch nhng ngi khc lm, m l vic bn qun l cch lm vic ca bn thn bn. 32. D tip cn: ng trn bit trong phng c ngy. Ra ngoi v tr chuyn vi nhn vin ca bn. cho h bit l h c th mang c kh khn v mi quan tm n gp bn. 33. Hy ci m vi nhng li ph bnh c tnh xy dng: c th khng phi lc no cng l nhng li m bn mun nghe, nhng nghe nhng li ph bnh c tnh xy dng s mang cho bn c hi hc v pht trin t nhng sai lm. 34. Chu trch nhim: Mt phn ca vic lm lnh o l chu trch nhim cho sai lm c tt c nhng vic m bn qun l, khng phi ca ring bn. 35. Bit lun c ch cho s tin b: D bn ngh bn gii nh th no, cng vic ca bn cng lun lun c th lm tt hn. Lun lun sn sng hc hi. 36. Ci thin k nng ca bn: Hc tp l mt qu trnh lu di. Bn khng bao gi qu gi tham d mt lp hc hoc ngh mt ng nghip gip bn ci thin kin thc. 37. Gii thch mi th mt cch n gin: ng s dng nhng t ng "ao to ba ln" hoc nhng thut ng k thut th hin rng bn thng minh v gy n tng vi nhng ngi khc. Nhn vin ca bn s hiu v lm vic tt nu bn gii thch mt cch n gin v r rng nhng g bn cn. 38. Hng dn hn l ra lnh: Bn c th l sp, nhng bn khng c hng hch. Bn s thnh cng hn nu yu cu ca bn c chuyn ti mt cch kho lo hn. 39. nhn vin nm c k hoch cng vic: ng lm cho cng vic ca bn tr thnh b mt, cho nhn vin c bit iu g ang din ra v h c trng i s ng gp nhng g. 40. Bit v cng vic ca cp di ca bn: Tt nhin, nu bn khng mun b xem l c kin thc v cng vic km hn c nhn vin ca mnh. 41. Hy linh hot: S tt nu chc chn v nhng g bn mong i, nhng nhn vin linh hot trong cch h thc hin vic . 42. Nhn phn hi thng xuyn: Nhn vin v cc cp trn ca bn c th VietHR

a cho bn nhng phn hi qu gi v cch ci thin cch lm vic. S dng iu ny lm li th. 43. Bit hn ch ca mnh: Bn khng th bit mi vic, mi lc, mi ni. Bit cc hn ch ca mnh v thi gian, kh nng v ni khng vi nhng vic bn khng th lm c.

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Nng cao hiu qu

44. Tn dng hiu qu ca cc cuc hp: T chc v chun b cho cc cuc hp tng hiu qu v tit kim thi gian. 45. Tp trung nng lng vo nhng vic quan trng: ng nhng vic lt vt chim mt thi gian ca nhng vic quan trng. 46. Xc nh nhng "k nh cp thi gian": Mi ngi u c nhng vic lt vt khin h mt tp trung ch . Ch ra chng l nhng g v loi b chng ngay. 47. ng gi: Lun lun ng gi l mt thi qien rt quan trng. ng bao gi mi ngi i bn trong cc cuc hn hoc cc cuc hp. 48. Tr li th t trong mt khong thi gian hp l: Tt nhin, iu ny khng phi qu cng nhc, nhng bn nn tr li th t trong vng vi gi khi bn c th. 49. Ch lm nhng vic cn thit: Hy lm nhng vic chnh trc tin, ri nu c thi gian th lm cc vic ph. 50. Ln lch trnh v thi quen: y c th khng phi l vic lm th v, nhng ln lch trnh v thi quen hng ngy s khin bn ci thin c hiu qu. 51. T chc v qun l lch trnh ca bn: S dng cc cng c bn c vch ra cc u tin trong ngy v theo di nhng vic bn cn lm. 52. Ln k hoch nhiu hn bn ngh mnh c th lm: iu ny nghe th c v lm cho mi th tr nn cng thng, nhng thc t n li l mt ng c ln. Nu bn c gng lm mi vic, bn s thch th vi cm gic hon thnh c vic g . 53. Thnh thong i lm sm: i khi mt na ting khng b quy ry trong cn phng trng c th gip bn lm mt s vic quan trng hoc bn ln k hoch cho mt ngy, trc khi c bt k s quy ry no. 54. Bit rng i lc p lc cng c mt tt: Qu nhiu p lc th khng tt, nhng mt cht p lc c th tr thnh ng c bn c gng, bn lm c nhiu hn. 55. Lm nhim v bn t thch th nht trc: Lm cng vic bun t nht trc, sau mi th s nh nhng hn.

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Qun l ti chnh v ngun lc

56. Thit lp ngn sch c th: Lc quan l tt, nhng ng ln k hoch cho vic chi nhiu hn bn c th. Hy chc rng bn cng ln k hoch cho nhng vic khn cp. 57. Tit kim chi ph: ng ch tit kim hin ti. Hy chc rng bn s tit kim trong qu trnh iu hnh lu di. Lm cc sn phm cht lng khng tt, vin c tit kim chi ph, th bn s mt chi ph cho vic sa cha v thay th. 58. Chi tiu khi cn thit: ng mt tin nu khng cn thit. Nhng g bn hn ch c s ng gp vo li nhun ca bn. 59. Tm cc ngun lc thay th ti chnh: i khi, thm ch cc t chc thnh cng nht cng vn cn n s gip . Cc cng ty cho vay hoc cc nh u t c th gip bn. 60. Trung thc vi hp ng: iu ny bn khng ch ginh c s tn trng t khch hng, m bn cng khng b phin h bi nhng vic lin quan n lut php m c th s nh hng nghim trng n ti chnh. 61. Chc chn rng nhn vin ca bn c b p xng ng: Nhn vin ng c khen thng v nhng vic lm kh. Hy chc chn rng bn b t xng ng cho nhn vin v cng sc h b ra v h s hiu qu v vui v hn khi i lm. 62. Hc cch lm nhiu hn vi t thi gian hn. Cht lng s quan trng hn s lng. 63. Phn b trang thit b mt cch khn ngoan: Hy chc rng nhn vin ca bn c cc cng c m h cn thit nht. 64. u t vo cng ngh: iu ny khng c ngha l c c cng ngh mi th bn phi mua v, m mua nhng th cn thit lm vic hiu qu hn. 65. Cp nht khi cn thit: S dng cc thit b v cc chng trnh li thi s lm bn b tt hu. Cp nht khi cn s lm bn khng b chm chn hn so vi i th cnh tranh. 66. ng lng ph: Mi th nh nht, t giy, bt, mc...bn u phi b tin ra. S dng chng mt cch hp l, khng lng ph.

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T nhng vic nh nh giao tip vi khch hng, n cch ng x trc thay i ca sp, tt c u nm trong "tm ngm" ca nhn vin. H s hc theo cch ng x v hnh vi ca sp. Do , tr thnh mt hnh mu cho cp di, cc sp cn mt s im tng chng n gin.

Truyn t vi khch hng

D bn l ch mt doanh nghip hoc l ngi ng u mt d n, th c mt im ging nhau, l khch hng lun c ting ni quan trng. Hc cch truyn t vi h mt cch hiu qu, bn s thit lp mt hnh mu cho cp di ca mnh. 67. Nh rng "khch hng l thng ": Kt thc mt ngy, cng vic ca bn l lm cho khch hng vui v. Hnh ng ging nh vy. 68. Phn bit sn phm ca bn: ng lc vo mt bin sn phm v dch v ging nh ca bn. Hy chc chn rng bn vt tri hn so vi i th cnh tranh. 69. Gi chn khch hng cng nh tm thm nhng khch hng mi: Trong lc bn lun mun c nhng quan h lm n mi, s rt quan trng nu gi c mi quan h vi cc khch hng trung thnh. 70. Mang li cc knh truyn thng hiu qu: Hy chc rng khch hng c th lin h vi bn mt cch d dng v nhanh chng nu h gp rc ri, nu h c vn quan tm hoc nghi ng. H cng c th mang li ngun phn hi c gi tr. 71. Duy tr cc s liu v khch hng: S dng cc d liu ny khch hng cm thy h c quan tm c bit bng nhng vic lm rt nh nh nh v chc mng ngy sinh nht, ngy l k nim ring ca h. 72. Phn loi khch hng: Khng phi tt c mi khch hng u ging nhau. Chia khch hng thnh cc nhm khc nhau phc v v p ng c nhu cu ca tng nhm. 73. Mang li dch v sau bn hng hiu qu: ng mt lin h sau khi cng vic han thnh. Hy chc chn rng khch hng ca bn lun cm thy hi lng. 74. Lng nghe mt cch chm ch: Ch ti nhng iu khch hng i hi mt cch chnh xc, bn s p ng nhu cu ca h tt hn. 75. ng s ni rng bn khng bit: S n nu bn bit cu tr li cho mi cu hi. Nhng cng tt nu ni khng bit v tr li khch hng sau khi c gng tm hiu. VietHR

Theo kp thay i
Khng c cch no bt th gii ngng thay i. V th, mun lm ch cuc chi, bn cn: 76. Khng chng li thay i: Bn khng th ngn th trng, cc xu hng v cng ngh ngng thay i. v th, hc cch hng theo dng chy ny. 77. Chp nhn phong cch qun l c tnh thch nghi: ng i "mt b mi lo lm chung". Lng trc cc vn v a ra nhng k hoch cho nhng vic c th bt ng xy ra. 78. Kim tra cc k hoch cho nhng vic c th bt ng xy ra. i n khi tai ha xy ra mi a ra k hoch l mt vic rt nguy him. i khi phi kim tra chng v chc chn rng chng vn cn thch hp. 79. Xc nh nhng iu tch cc. Thm ch nhng thay i tiu cc nht cng c kha cnh tch cc. C th xc nh v tn dng chng, bn s lm cho nhng thay i bt tiu cc i nhiu. 80. Nhanh chng thch nghi: Hc cch thch nghi vi hon cnh thay i mt cch nhanh chng v c th thay i k hoch nu cn thit. 81. Ha hp vi cc nhn t bn ngoi: Cng vic ca bn s b nh hng bi cc nhn t bn ngoi bng nhiu cch. Nm bt chng, bn c th lng trc nhng thay i bt thng ca th trng m c th nh hng ti cch qun l ca bn. 82. t k hoch nghin cu v pht trin: Khuyn khch s tin b, sng to v lun nm bt nhu cu vi cc sn phm v dch v mi hn v tt hn. 83. mt ti vic cnh tranh: ng i th cnh tranh tn dng th mnh ca bn. Hiu r nhng iu bn ang lm v s dng n lm li th trong vic qun l cng vic.

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D cc rc ri ln hay nh, chng c th lm cho nhim v lnh o ca bn tr thnh mt cn c mng nu bn khng gii quyt n mt cch ng n. y l cch bn lm ch nhng kh khn ny.

Gii quyt vn
84. ng h nhn vin: Nu cc b phn khc hoc cc nh qun l khc ang "h gc" nhn vin ca bn, hy h tr h. 85. Gii quyt cc rc ri: ng lng ph thi gian vo vic li. Hy quan tm n vic gii quyt vn trc khi x l vi bt k hu qu c th no. 86. Qun l v kim sot cm xc ca bn: ng s gin d v tht vng nh hng n vic gii quyt vn . Nu bn cm thy nng ny trong mt tnh hung no , hy lm "ngui" mnh trc khi tho lun hoc mang n ra ngi ha gii bn ngoi gii quyt. 87. Bit khi no cn can thip vo: Mt s vn c th t c gii quyt nu c k n, nhng bn cn nhn thc c thi im khi no bn cn can thip vo v kim sot c tnh hung. 88. Nhn sai lm: Nu bn mc sai lm, hy nhn li. Bn s c nhiu thi gian khc phc li hn thay v ngi v tm cch tha cho ngi khc. 89. Nhn vo s tht trc tin: Trc khi bn a ra phn on v mt tnh hung, hy chc rng bn nm c ton b cu chuyn. Lng nghe nhn vin v hi k mi ngi trc khi chc chn rng bn thu thp y thng tin. 90. Trng thnh trong khng hong: Hc cch t tch mnh khi kh khn v trng thnh t . Bn c th ngh r rng hn v ra quyt nh tt hn v cch x l vn . 91. ng pht l vn : Mt vn nh c th d dng pht sinh thnh mt vn kh gii quyt hn. 92. C gng khng i lch vn : nhn vin bit rng vn khng phi l con ngi h m l hnh ng ca h.

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Vt trc
Khng ch l hon thnh cng vic, thc s tr thnh mt nh lnh o, bn cn nhn vt ln nhng g m cng vic i hi. 93. Lnh o bng cch lm gng: Hy nhn vin i theo s lnh o ca bn. 94. Tn tay lm: i khi bn cn tn tay lm nhng vic m nhn vin ang lm v cho h thy, chng c cng vic no l khng th v c. 95. To ra s khc bit cho nhn vin: ng tr thnh mt nh qun l cng nhc, hy l mt nh lnh o v lm gng cho nhn vin ca mnh. 96. C c s tin cy v tn trng ca nhn vin: Bn s qun l thi gian qun l nhn vin d dng hn khi bn tn trng cc quy tc v cc gii han ng thi tin tng vo s lnh o ca mnh. 97. Thng cm vi cc vn c nhn: D mun hay khng, nhng vic xy ra bn ngoi cng vic c th c nh hng ln n cht lng ca cng vic. Hy nhy cm nu nh nhn vin c nhng vn c nhn khin h khng th tp trung vo cng vic c. 98. Nh rng, o c quan trng hn tt c: Hy trung thc v ng tin cy trong cng vic cng nh trong cc mi quan h c nhn. 99. Hy lun tm kim cc tng mi: Bn s khng bao gi bit ngun cm hng ln tip theo ca bn s n t u. 100. Tm hiu nhn vin: Bit nhiu hn ngoi tn gi ca h. Bit v nn tng gia nh, s thch cng nh nhng iu nhn vin d ng. Lm vy s khin bn gn gi hn.

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