Professional Documents
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E-Banking snapshot
Digital Economy
March 2005
No. 13
Viruses/Trojan 47%
horses/w orms 58%
Remote 18%
access/telew orking 31%
Base: n = 84; top-2-box1; Respondents who rank securit y one of t he top 3 IT issues
1
Top-2-box-values " 1" and " 2" on a scale from " agree complety" (1) to " agree not at all " (6)
Better interest rates than current a/c 24 The importance of security holds for
all sectors. The financial industry,
Easier to use / better functionality 23 however, is particularly sensitive to
the topic. The fear of a lack of security
Low er cost of being online 21 is a higher hurdle to those internet
users who do not use online banking
Reliable customer service if required 19
than missing monetary incentives or
insufficient comfort or functionality.
More services available online 12
%
Base: All internet users who do not bank online (666)
Source: RSA Security / M ORI, M ay 2003
Economics 2
March 2005 E-Banking snapshot
0 0
2 or less 3 4 5 6 7 8 or more
1.E+10
transitors
1. E+09 Itanium 2 CPU
Pentium 4 CPU
1. E+08
Pentium III CPU
Pentium II CPU 3. Technological progress will give a
1. E+07 boost to existing online banking
Pentium CPU
services and devices. Their quality
486
1. E+06 will improve. Ever faster and more
powerful chips …
386
1. E+05 286
8086
1. E+04
8080
8008
1. E+03 4004
1970 1980 1990 2000 2010
Economics 3
March 2005 E-Banking snapshot
90
80
… and the widespread use of
Growth in % Broadband % of 70 broadband internet access make
households online banking more comfortable for
60
57 more and more people without
50 necessarily triggering the emergence
47 of completely new devices and
40 inventions.
34
33 30
24
20
19
28 10
12 23 34
9 17
0
2002 2003 2004 2005 2006 2007
10-30%
Process cost
5-15%
reduction
Cost
reduction
Fewer cases of 5-15%
fraud
Economics 4
March 2005 E-Banking snapshot
Base: US online households that applied for, or intend to apply for the product.
Source: Forrester, 2005
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