Nguyn tc 4C trong qun tr ngun nhn lc Th hai, 19 Thng 7 2010 15:23 Nhng ai quan tm n ngnh kim cng chc

hn s khng xa l vi tiu chun 4C nh gi mt hng qu cao cp ny. l vit tt ca bn t ting Anh C: Clarity ( trong sut), Color (mu sc), Cut (gc ct) v Carat (trng lng). Tng t, trong lnh vc qun tr ngun nhn lc, cng c bn nguyn tc c bn c tm gn thnh 4C l Communication (thng tin), Clarification (s r rng), ommitment (s cam kt) v Credibility (s tn nhim). Trc tin, d cho ng vai tr tuyn dng, ph trch vn lng v phc li hay chu trch nhim bao qut b phn qun tr ngun nhn lc th cc chuyn vin lnh vc ny u phi quan tm n cch thc truyn t thng tin ca mnh cng nh cch thc ca cc ng nghip, nhn vin thuc cp v cc nh qun tr cp cao. B phn qun tr ngun nhn lc cn phi m bo vic thng tin c hiu qu trong t chc. Vic hiu lm c th dn n nhiu hu qu khc nhau. Chng hn, th xut tuyn dng (offer letter) gi cho ng vin c th a ra nhng iu kin khng ging vi mong i ca ng vin hoc ca ngi ng u b phn cn tuyn dng mt v tr no . Mt trng hp ph bin khc l cc nhn vin c thi lm vic khng tt do cc ch phc li v khen thng khng c gii thch r rng v chnh xc. Nhng cuc kho st ca cc doanh nghip v nh gi ca nhn vin i vi b phn nhn s c thc hin trn mng Internet trong thi gian gn y cho thy nhiu nhn vin thiu s tn trng v tn nhim i vi b phn ny. H cho rng nhn s thng ch a ra nhng li ha ho. Trong khi cc chuyn vin ca b phn ny cho rng h gi i nhng thng ip r rng nhng trn thc t, thng tin m h truyn i vn cn nhiu khim khuyt. y, iu quan trng l khi truyn i mt thng ip, b phn qun tr ngun nhn lc phi m bo rng nhng ngi chu nh hng bi thng ip c th hiu c nhng mong i t ra i vi h. iu ny s gip loi b nhng rc ri khng ng c. S r rng (Clarification) l nguyn tc th hai m cc chuyn vin qun tr ngun nhn lc phi lun ghi nh, nht l trong cng tc tuyn dng. Cc gim c ph trch tuyn dng c th nu nhng kin tri ngc nhau v cc tiu chun m mt ng vin cn c cho mt v tr no . Do , i n thng nht, h phi trao i k vi nhau trc khi tuyn dng. S r rng l mt nguyn tc hng u trc khi phng vn nhm nng cao hiu qu ca vic ny v gip nhng ngi phng vn thu thp c cc thng tin thch hp v ng vin. Nguyn tc tip theo l cam kt (Commitment). Nguyn tc ny cn c th hin r nht trong cc vn v phc li hay nhng li ha nhm to ra s tn trng v tin tng ca nhn vin i

vi doanh nghip. Mt khi cam kt, cc chuyn vin qun tr nhn s s phi x l cc vn lin quan n cc cam kt tht nghim tc. Cui cng l tn nhim (Credibility). B phn qun tr ngun nhn lc thng b cc b phn khc trong doanh nghip cho rng thng ni Khng i ph vi thc mc ca nhn vin m khng chu kh gii thch c th. gi gn tn nhim ca mnh v ca ton doanh nghip, cc chuyn vin qun tr ngun nhn lc phi dnh thi gian thng bo, hng dn v gii thch thu o cc chnh sch lin quan cho nhn vin.