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TABLE OF CONTENTS

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ACKNOWLEDGEMENTS

I : INTRODUCTION I-1
I.1 Overview I-1
I.2 The Scope of this Project I-1
I.3 Objective of the Project I-1
I.4 Structure of Project I-2

II : LITERATURE REVIEW II-1


II.1 What is Performance Appraisal? II-1
II.1.1 Definition II-1
II.1.2 Performance Appraisal Objective II-2
II.2 The Standard of Performance II-4
II.2.1 Definition. II-4
II.2.2 Steps involved in Defining the Standard II-4
II.2.3 Who should set Standards of Performance? II-5
II.3 Performance Appraisal Methods II-6
II.3.1 Simplest Rating Scale II-6
II.3.2 Graphic Rating Scale II-6
II.3.3 Ranking System II-8
II.3.4 Paired Comparison Ranking II-8
II.3.5 Forced Choice Method II-9
II.3.6 Weighted Checklist Method II-10
II.3.7 Critical Incident Appraisal II-11
II.4 Perceptual Errors in Performance Appraisal II-11
II.4.1 Types of Perceptual Errors II-12
II.4.2 Proposed Solution to minimizing the Perceptual Errors II-13

III: THE ORGANIZATION III-1


III.1 Organization’s Background III-1
III.2 Mission and Vision III-1
III.2.1 Mission III-1
III.2.2 Vision III-1
III.3 Products and Services III-2
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IV: RESEARCH METHODOLOGY IV-1


IV.1 Introduction IV-1
IV.2 Secondary Data IV-1
IV.3 Primary Data IV-1
IV.4 Questionnaire Design IV-1
IV.5 Data Collection IV-2
IV.6 Sample Size IV-2
IV.7 Pilot Testing IV-3
IV.8 Limitations of Study IV-3

V : FINDINGS AND ANALYSIS FINDINGS V-1


V.1 Introduction V-1
V.2 Findings and Analysis V-1

VI: CONCLUSION AND RECOMMENDATIONS VI-1


VI.1 Conclusion VI-1
VI.2 Recommendation VI-2
VI.2.1 Solve the Errors in the Company VI-2
VI.2.2 Improve Performance Appraisal VI-2
VI.2.3 Create successful Performance Appraisal VI-6

APPENDICES
APPENDIX A: SUMMARY OF REVIEW VII-1
APPENDIX B: EACH DEPARTMENT’S DUTIES VII-6
ORGANISATION CHART
INTERVIEW REPORT
APPENDIX C: QUESTIONNAIRE VII-9
APPENDIX D: JOB DESCRIPTION VII-16
APPENDIX E: THE COMPANY’S PRODUCTS RANGE VII-21
APENNDIX F: LIST OF PHOTOGRAPHS VII-24

BIBLIOGRAPHY

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