Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

A. LI M U
Trong nn kinh t th trng hin nay, ng trc s khng hong ca nn
kinh t cng vi s canh tranh gay gt v khc lit gia cc doanh nghip i hi
cc doanh nghip phi cng c v hon thin hn nu mun tn ti v pht trin.
Trong bt k ngnh ngh, lnh vc no t sn xut, thng mi, dch v
u phi cn n lao ng. Lao ng l mt trong nhng yu t mang tnh cht
quyt nh n qu trnh sn xut kinh doanh ca doanh nghip. X hi ngy cng
pht trin th i hi ngi lao ng cng phi tin b, pht trin cao hn, t
cng biu hin r tnh quan trng cn thit ca lao ng. c th duy tr cng
nh thu ht lao ng c trnh , tay ngh cao i hi doanh nghip phi tuyn
dng v gi li ng ngi, lm ng vic th c nhn vin v khch sn
u c li. Vy th ng c no, nhu cu li ch no, khuyn khch ngi lao
ng pht huy tr tu v s sng to? Thc cht ng c chnh l tin cng. Tin
cng cao hay thp c th tr li phn ln cc cu hi: ti sao mi ngi li hng
say lm vic, h lm v ci g? Ti sao h li chn cng vic doanh nghip ny
m khng chn doanh nghip khc? Tht vy, vn l ch, bn cnh cc iu
kin lm vic, th vn quyn li lun c quan tm hng u. Ngi lao ng
lun suy ngh, mnh c g v c quyn li nh th no khi tham gia lao ng?
thu ht lao ng, doanh nghip cn c mt h thng th lao cnh tranh v cng
bng.
Ngy nay, cc doanh nghip thy c nhng nh hng to ln ca tin
lng i vi ngi lao ng, i vi doanh nghip v cch s dng n mt cch
hp l hay cha hay ch bit tm cch gim chi ph lng tr cho ngi lao ng
t gim chi ph ca doanh nghip, tng li nhun. vn ang l vn
nng bng cha c gii quyt ng n tha ng. V vy, mc
ch Nhm chn ti: Phn tch thng k lao ng v tin lng ti khch sn
Hng Khng tm hiu khch sn xy dng h thng lng hp l cha, c
kch thch ngi lao ng lm vic tt khng? ng thi ti cng tm hiu chi
ph tin lng nh hng n tng chi ph hot ng sn xut ca doanh nghip
nh th no? T tm ra gii php tt hn cho vn lao ng, tin lng ca
khch sn.

Nhm thc hin: W.U.Y

Lp: K14DLK2
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Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

B. NI DUNG
1. Gii thiu tng qut v khch sn
1.1. Qu trnh hnh thnh v pht trin ca khch sn Hng Khng
1.1.1. Qu trnh hnh thnh v pht trin ca khch sn Hng Khng
Ngy nay, du lch tr thnh mt nhu cu thit yu ca con ngi, ngy
cng c nhiu ngi i du lch vi mc ch m rng hiu bit, tm nhn v giao
lu vi nhiu nn vn ha khc nhau. Nh chnh sch m ca, i mi ca ng
v Nh nc to iu kin thun li cho du lch Vit Nam pht trin.
Vo u thp k 90 ca th k XX, du lch Vit Nam c nhng bc chuyn
bin r rt v tr thnh ngnh kinh t mi nhn, quan trng trong nn kinh t ca
nc ta, ln u tin Vit Nam ban hnh php ln du lch v c ban ch o Nh
nc v du lch.
p ng kp thi nhu cu du lch ca khch Quc t n Vit Nam ni
chung v Thnh ph Nng ni ring, cng vi khch ni a v ngi Vit
Nam i du lch nc ngoi. Ban lnh o Cm Cng Hng Khng Min Trung
thi by gi ac quyeets nh cho xy dng khch sn Hng Khng nhm p
ng nhu cu cn thit v lu tr, dch v n ung v cc dch v khch cho du
khch.
Khch sn Hng Khng c thnh lp v xy dng vo thng 6 nm 1995,
trong giai on Vit Nam ang c xu hng pht trin mnh m v du lch. Nm
bt c nhu cu thc t ny, ban lnh o Cm Cng Hng Khng Min Trung
thi by gi quyt nh cho xy dng Khch sn Hng Khng trc thuc Cm
Cng Hng Khng Min Trung nay i tn thnh Tng Cng ty Cng Hng
Khng Min Trung. Thi k u l ch yu n khch ni b ca Cm Cng,
nhng vi v tr thun li, c s vt cht tt v c s chp thun ca cp trn
nn khch sn mnh dn u t khai thc ngun khch t bn ngoi. Ngy
nay, khch sn cng c c ngun khch di do, phong ph v cng tip
tc u t xy dng v ci to li khch sn vi y tin nghi sang trng,
tiu chun nhm n thm i tng khch Quc t.
Khch sn chnh thc i vo hot ng vi tn gi:
Tn ng k: KHCH SN HNG KHNG
Tn giao dch Quc T: AVIATION HOTEL
Cp qun l: Tng Cng ty Cng Hng Khng Min Trung
a ch: 62 Thi Phin Qun Hi Chu Thnh ph Nng
in thoi: (84 0511) 3897 000 3897 014
Nhm thc hin: W.U.Y
Lp: K14DLK2
-2-

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

Fax: (84 0511) 3823 118

Website: www.kshkdn.com
Email: kshkdn@dng.vnn.vn
Cho n nay, qua nhiu nm hot ng, khch sn Hng Khng to c
uy tn, ting vang trn khu vc min Trung ni chung v thnh ph Nng ni
ring, v c bit n l mt trong nhng khch sn kinh doanh c hiu qu
cao trn a bn thnh ph Nng.
1.1.2. C cu t chc ca khch sn
GIM C

Phng ti chnh
- k ton

L tn

N
V

N
V

Lu tr

N
V

N
V

N
V

N
V

N
V

N
V

Sa cha
Dch v

Bo v

Nh hng

N
V

N
V

N
V

N
V

N
V

N
V

N
V

Ghi ch:
: Quan h trc tuyn
: Quan h chc nng
NV: Nhn vin

Qua s t chc ca khch sn ta thy c mt cch bao qut v h

thng qun l t Gim c n tt c cc b phn trong khch sn. y l m hnh
qun l Trc tuyn Chc nng. Trong thc t, m hnh t chc ny sp dt
cc chuyn mn gn nhau hoc ging nhau thnh nhm thch ng vi c s vt
cht k thut, vi s iu hnh v qun l ca ngi ng u trc tip thc
hin cc cng vic ging nhau. M hnh ny c c trng l chuyn mn ho cao,
Nhm thc hin: W.U.Y
Lp: K14DLK2
-3-

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

ch mt th trng, thc hin thng nht gia qun l v iu hnh, phi hp

chc nng t c mc ch ca cp cao nht trong khch sn t ra. Mi
b phn c mt t trng ph trch v bo co din bin trong kinh doanh cho
Gim c iu hnh.
1.2. Chc nng v nhim v ca khch sn
1.2.1. Chc nng
Phc v lu tr: m bo cung cp dch v lu tr cho khch c nhu cu.
Phc v khch n ung: Phc v n ung cho khch lu tr ti khch sn.
Dch v b sung: Cung cp nhng dch v i km vi dch v n ung v
vui chi gii tr.
Dch v khc: Cho thu vn phng phc v cho cc cuc hi ngh, hi tho
1.2.2. Nhim v
T chc sn xut v cung cp cho khch v n ung, vui chi gii tr trong
thi gian lu tr ti khch sn.
Qun tr khai thc c hiu qu cc c s vt cht k thut v vn hin c.
m bo thu nhp v cc ch cho nhn vin. Nghim chnh thc thin
cc quy nh v ngn sch, lut l quy nh ca Nh nc v kinh doanh khch
sn.
Lm tha mn mi yu cu ca khch, lm cho khch hi lng trong thi
gian lu tr v t tng kh nng cnh tranh ca mnh trn th trng.
1.3. Cc dch v trong khch sn
1.3.1 Dch v lu tr
Khch sn c 70 phng t tiu chun quc t. Tt c cc phng u c
trang b h thng nc nng lnh, truyn hnh v tinh, iu ha nhit , sn thm,
bn tm, in thoi trc tip quc t, h thng Internet ADSL...
1.3.2. Dch v n ung
Bao gm h thng hai nh hng cng nhiu thc n phong ph t mn u
n mn . B phn ny l ni cung cp tt c cc dch v lin quan n vic n
ung ca khch lu tr v c khch ngoi khch sn nh: cc ba n sng, cc
ba n chnh, tic ci, hi ngh....
1.3.3. Dch v b sung
Bao gm nhng dch v
Dch v tm hi, massage
Dch v vn phng
t v my bay, tu la
i tin( thu i ngoi t)
Cc quy bn hng lu nim.
T chc cc tour du lch ngn ngy khu vc min Trung vi dch v trn
gi.
Dch v cho thu xe my v xe du lch.
Nhm thc hin: W.U.Y
Lp: K14DLK2
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Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

1.4. Th trng khch hng

1.4.1. Ngun khch ca khch sn

Ngun khch nc ngoi: Vi tim nng sn c v s c ca mnh,

thnh ph Nng , ang v s l im thu ht khch du lch trong nc
v quc t. Vi mt v tr thun li nm gn trung tm thnh ph, khch sn
s thu ht c rt nhiu i tng khch, trong bao gm c khch quc
t.

Ngun khch trong nc: Vi tc pht trin kinh t nh hin nay

th trong thi gian ti thu nhp ca ngi dn s cao, khch du lch s ti
khch sn nhiu v n nm gn trung tm thnh ph.
1.4.2. Th trng khch mc tiu

Th trng khch hng mc tiu ca khch sn l khch on i du

lch, khch l i cng tc v khch i theo tour.

Khch hng tim nng: vi mc tiu kinh doanh ca khch sn th

khch hng tim nng l nhng khch c kh nng chi tr cao, nhng khch
VIP.
2. Phn tch kt qu hot ng kinh doanh ca khch sn Hng Khng qua 3
nm (2008-2009-2010)
Kt qu hot ng kinh doanh ca khch sn ch tiu nh gi cui cng
ca hot ng kinh doanh, l khon li nhun thu c sau khi tr i cc khon
chi ph. V th, khi thc hin kinh doanh th khch sn phi xem xt n hiu qu
mang li ca khch sn . T , khch sn nh hng pht trin lm c s cho
vic xy dng k hoch kinh doanh cho nhng nm tip theo, rt ra kinh nghim,
pht huy tnh tch cc trong kinh doanh t c hiu qu kinh doanh cao nht.
Kt qu hot ng kinh doanh ca khch sn Hng Khng c phn tch qua cc
bng s liu sau
Bng s liu v doanh thu, chi ph, li nhun ca khch sn Hng Khng
qua ba nm 2008-2010:
VT: 1000 ng
2008
Ch
tiu

Tng
DT
Tng
CP
Tng
LN

2009

S tin

T
trng
(%)

4,101,00
0

2010

Tc pht trin
2009/2008
T
trng
S tin
(%)

Tc pht trin
2010/2009
T
trng
S tin
(%)

S tin

T
trng
(%)

S tin

T
trng
(%)

100

4,307,00
0

100

4,350,00
0

100

206,000

105.02

43,000

101.00

3,455,00
0

84.25

3,654,00
0

84.84

3,580,00
0

82.3

199,000

105.76

-74,000

97.97

646,000

15.75

653,000

15.16

770,000

17.7

7,000

101.08

117,000

117.92

Nhm thc hin: W.U.Y

Lp: K14DLK2
-5-

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

Nhn xt:
Ta thy rng doanh thu khch sn lin tc tng. C th, nm 2009 tng
nhanh hn so vi nm 2008 l 5% tng ng vi lng tin l 206.000.000 ng ;
nm 2010 tng nhanh hn so vi nm 2009 l 1%, tng ng vi lng tin l
43.000.000 ng.
Trong doanh thu nm 2008 l thp nht, nguyn nhn l do trong nm
ny nc ta chu nh hng trc tip bi tnh hnh lm pht, suy thoi kinh t ton
cu lm suy gim lt khch du lch. Nhng thng cui nm li xut hin nhng
kh khn v thin tai, dch tai xanh ln, dch cm gia cm, iu ny nh hng
rt ln n vic i du lch ca khch, xu hng i du lch ca khch ngy cng
gim dn v nh vy, s lng khch n khch sn gim dn lm cho doanh thu
ca khch sn ca gim theo.
Tuy nhin, nm 2009 doanh thu ca khch sn c du hin kh quan hn.
c bit nm 2010 doanh thu t cao nht. Khch sn t c doanh thu trn
trc ht l do ng v Nh nc tm c gii php khc phc din bin xu
ca tnh kinh t, y li dch bnh, khc phc thin tai, to iu kin cho cc
ngnh ni chung v ngnh du lch ni ring pht trin hn.
Hn na, trong cc nm ny, cuc thi bn pho hoa Quc t t chc ti
Nng thu ht rt nhiu du khch trong nc v Quc t. ng thi, khch sn
la chn c phng thc kinh doanh thch hp, trin khai, thc hin cc hot
ng ng hng v ng mc tiu ra.
Nhng xt v mt chi ph, th chi ph nm 2009 l cao nht. C th, nm
2008 chi ph chim 84,25% tng doanh thu, nm 2009 chi ph chim 84,84% tng
doanh thu v nm 2010 chi ph chim 82,3% tng doanh thu.
Trong , nm 2009 lng chi ph b ra nhiu nht 3.654.000.000 ng, chi
ph nm 2009 tng l do trong nm ny khch sn phi b ra lng chi ph cho qu
trnh tu b, nng cp c s vt cht k thut v khch sn t chc nhiu hot ng
nhm qung b v thu ht khch. Tuy nhin, xt v hiu qu kinh doanh qua 3
nm, khch sn Hng Khng l mt n v kinh doanh c hiu qu.
Tng li nhun ca khch sn qua 3 nm tng, li nhun nm sau tng cao
hn nm trc. C th, nm 2009 tng so vi nm 2008 l 1,08% tng ng
tng 7.000.000 ng, nm 2010 tng so vi nm 2009 l 17,92% tng ng
tng 117.000.000 ng.
S d, li nhun tng l do khch sn s dng chnh sch gi ph hp
ng thi lng khch n khch sn tng v tiu dung nhiu sn phm ca khch
sn nn doanh thu tng b p c khon chi ph.
Nhng t kt qu cao hn trong qu trinh kinh doanh, khch sn cng
tit kim ti a cc loi chi ph nh: in, nc, sa cha trang thit b, gim
bt d tha ngun nhn lc. C nh th, khch sn mi ti a ha c li nhun
trong qu trnh kinh doanh v tin n t li nhun cao trong nhng nm tip
theo.
Nhm thc hin: W.U.Y
Lp: K14DLK2
-6-

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

2.1.

STT

Din bin doanh thu giai on 2008 2010

Ch
tiu

Doanh
thu
lu
tr
Doanh
thu
nh
hng
Doanh
thu
dch
v b
sung

Tng doanh
thu

VT: 1000 ng
Tc
Tc
pht trin
pht trin
2009/2008
2010/2009
Tng
Tng
Tuyt
Tuyt
i
i
i
i
(%)
(%)

2008

2009

2010

1,703,20
0

1,778,00
0

2,050,00
0

104.39

74,800

115.3

272,000

1,345,60
0

1,366,40
0

1,373,40
0

101.55

20,800

100.51

7,000

586,800

567,000

480,000

96.626

-19,800

84.66

-87,000

4,101,00
0

4,307,00
0

4,350,00
0

105.02

206,000

101

43,000

(Ngun: Phng TC KT)

Nhn xt:
Doanh thu khch sn tng u qua cc nm, trong doanh thu lu tr
chim t trng cao nht. iu ny chng t lu tr l lnh vc kinh doanh chnh v
em li phn ln doanh thu cho khch sn, tip n l doanh thu nh hng v cc
doanh thu khc
Nm 2009 so vi nm 2008: Tng doanh thu tng 2,5%, tng ng tng
106.000.000 ng.
Nm 2010 so vi nm 2009: Tng doanh thu tng 1%, tng ng tng
43.000.000
2.2.

Din bin chi ph giai on 2008-2010:

Ch tiu
Tng chi
ph/nm

2008

2009

3.455.000

3.654.000

VT: 1000 ng
2010
3.580.000
(Ngun: Phng TC KT)

Nhm thc hin: W.U.Y

Lp: K14DLK2
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Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

Nhn xt:
Chi ph trong nm 2009 l cao nht, nguyn nhn l do khch sn thng
xuyn nng cp, ci to mi cc c s cht k thut, u t mua sm li cng c
dng c.

3. Phn tch thng k lao ng ti khch sn giai on 2008-2010

3.1. Tnh hnh bin ng lao ng ca khch sn Hng Khng qua 3 nm
Bng Tnh hnh lao ng ti khch sn Hng Khng giai on 2008-2010
(VT: ngi)

STT

1
2
3
4

Tn b phn

Ton khch sn
B phn lu tr
B phn n ung
Cc dch v b sung

Nm
2008

Nm
2009

Nm
2010

39
21
12
6

46
23
15
8

50
24
17
9

Tc pht
trin
2009/2008
Tng
i
(%)

Tuyt
i

Tc pht
trin
2010/2009
Tng
i
(%)

117.95
7
108.70
109.52
2
104.35
125.00
3
113.33
133.33
2
112.50
(Ngun: phng TC-KT)

Nhn xt:

Qua vic thng k s liu, ta c th thy tnh hnh lao ng ca

khch sn bin ng khng ng k:
Khong thi gian 2008 2009: S lng lao ng tng nhanh.
Khong thi gian 2009 2010: S lng lao ng c s bin chuyn thp
hn so vi giai on 2008-2009.
Trong , s lng lao ng B phn Lu Tr chim nhiu nht so vi
cc B phn trong Khch Sn.

Tnh hnh lao ng ca ton khch sn nm 2009 so vi nm 2008

c xu hng tng 17,95%, tng ng 7 lao ng. Trong :
Tnh hnh lao ng ca b phn lu tr nm 2009 so vi 2008 tng 9,52%,
tng ng tng 2 lao ng.
Nhm thc hin: W.U.Y
Lp: K14DLK2
-8-

Tuyt
i
4
1
2
1

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

Tnh hnh lao ng ca b phn n ung nm 2009 so vi nm 2008 tng

25%, tng ng tng 3 lao ng.
Tnh hnh lao ng ca cc dch v b sung nm 2009 so vi nm 2008
tng 33,33%, tng ng tng 2 lao ng.

Tnh hnh lao ng ca ton khch sn nm 2010 so vi nm 2009

tng 8,7%, tng ng 4 lao ng. Trong :
Tnh hnh lao ng ca b phn lu tr nm 2010 so vi 2009 tng 4,35%,
tng ng tng 1 lao ng.
Tnh hnh lao ng ca b phn n ung nm 2010 so vi 2009 tng 3.33%,
tng ng tng 2 lao ng.
Tnh hnh lao ng ca cc dch v b sung nm 2010 so vi 2009 tng
2,5%, tng ng tng 1 lao ng.
3.2. Phn tch c cu lao ng ca khch sn Hng Khng qua 3 nm
3.2.1. Phn tch c cu lao ng theo b phn
Bng C cu theo b phn ca khch sn Hng Khng giai on 2008-2010
(VT: ngi)
Nm 2008
Nm 2009
Nm 2010
T
T
T
STT
Tn b phn
S
S
S
trng
trng
trng
lng
lng
lng
(%)
(%)
(%)
1
Ton khch sn
39
100.00
46
100.00
50
100.00
2
B phn lu tr
21
53.85
23
50.00
24
48.00
3
B phn n ung
12
30.77
15
32.61
17
34.00
4
Cc dch v b sung
6
15.38
8
17.39
9
18.00
(Ngun: phng TC-KT)
Nhn xt:
B phn lu tr l b phn chim s lao ng ng nht c 3 nm 20082010 ph hp vi c im kinh doanh ca khch sn, kinh doanh lu tr l hot
ng ch yu. Nhn vo bng s liu tnh trn ta thy c cu theo b phn c s
khc nhau r rt. S lng nhn vin ti b phn lu tr chim t trng ln hn
hn so vi 2 b phn cn li:nm 2008 chim 53,85%, nm 2009 chim 50% v
nm 2010 chim 48% .
Nm 2008, b phn lu tr chim 53,85% tng ng vi s lng lao
ng l 21 lao ng. B phn n ung chim 30,77% tng ng vi s lng lao
ng l 12 lao ng. Cc dch v b sung chim 15,38% tng ng vi s lao
ng l 6 lao ng.
Nm 2009, b phn lu tr chim 50.00% tng ng vi s lao ng l 23
lao ng. B phn n ung chim 32.61% tng ng vi s lao ng l 15 lao
ng. Cc dch v b sung chim 17.39% tng ng vi s lao ng l 8 lao ng.

Nhm thc hin: W.U.Y

Lp: K14DLK2
-9-

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

Nm 2010, b phn lu tr chim 48% tng ng vi s lng lao ng

l 24 lao ng. B phn n ung chim 34% tng ng vi s lao ng l 17 lao
ng. Cc dch v b sung chim 18% tng ng vi s lao ng l 9 lao ng.

3.2.2. Phn tch c cu lao ng theo gii tnh

Bng C cu lao ng theo gii tnh ti khch sn Hng Khng giai on 20082010
(VT: ngi)
Nm 2008
Nm 2009
Nm 2010
T
S
T
T
STT
Tn b phn
S
S
trng
ln
trng
trng
lng
lng
(%)
g
(%)
(%)
1

Ton khch sn

39

100.00

46

100.00

50

Nam
N
B phn lu tr
Nam
N
B phn n ung
Nam
N
Cc dch v b sung
Nam
N

11
28
21
6
15
12
4
8
6
1
5

28.21
71.79
100.00
28.57
71.43
100.00
33.33
66.67
100.00
16.67
83.33

14
30.43
14
32
69.57
36
23
100.00
24
7
30.43
7
16
69.57
17
15
100.00
17
5
33.33
5
10
66.67
12
8
100.00
9
2
25.00
2
6
75.00
7
(Ngun: phng TC-KT)

Nhn xt:
Nhn vo bng s liu tnh trn ta thy c cu lao ng theo gii tnh.
Nm 2008 , ton khch sn nhn vin nam chim 28.21% tng ng vi
11 lao ng, nhn vin n chim 71,79% tng ng vi 28 lao ng. B phn lu
tr nhn vin nam chim 28,57% tng ng vi 6 lao ng , nhn vin n chim
71,43% tng ng vi 15 lao ng . B phn n ung nhn vin nam chim
33,33%tng ng vi 4 lao ng , nhn vin n chim 66,67% tng ng vi 8
Nhm thc hin: W.U.Y
Lp: K14DLK2
- 10 -

100.00
28.00
72.00
100.00
29.17
70.83
100.00
29.41
70.59
100.00
22.22
77.78

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

lao ng . Cc dch v b sung nhn vin nam chim 16,66% tng ng vi 1 lao
ng , nhn vin n chim 83,34% tng ng vi 5 lao ng.
Nm 2009 , ton khch sn nhn vin nam chim 30.43% tng ng vi
14 lao ng, nhn vin n chim 69,57% tng ng vi 32 lao ng. B phn lu
tr nhn vin nam chim 30,43% tng ng vi 7 lao ng , nhn vin n chim
69,57% tng ng vi 16 lao ng . B phn n ung nhn vin nam chim
33,33% tng ng vi 5 lao ng , nhn vin n chim 66,67% tng ng vi 10
lao ng . Cc dch v b sung nhn vin nam chim 25% tng ng vi 2 lao
ng , nhn vin n chim 75% tng ng vi 6 lao ng.
Nm 2010 , ton khch sn nhn vin nam chim 28% tng ng vi 14
lao ng, nhn vin n chim 72% tng ng vi 36 lao ng. B phn lu tr
nhn vin nam chim 29,17% tng ng vi 7 lao ng , nhn vin n chim
70,83% tng ng vi 17 lao ng . B phn n ung nhn vin nam chim
29,41% tng ng vi 5 lao ng , nhn vin n chim 70,59% tng ng vi 12
lao ng . Cc dch v b sung nhn vin nam chim 22,22% tng ng vi 2 lao
ng , nhn vin n chim 77,78% tng ng vi 7 lao ng.
Do dch v chnh ca khch sn l lu tr v n ung nn s lng lao
ng n chim nhiu hn. Tuy nhin, t l nam v n c s chnh lnh qu ln
trong cc nm.
3.2.3. Phn tch c cu lao ng theo tui
Bng C cu lao ng theo tui ti khch sn giai on 2008-2010
(VT: ngi)
Nm 2008

STT
1

Tn b phn
Ton khch sn

18-30 tui
31-40 tui
> 40 tui
2
B phn lu tr
18-30 tui
31-40 tui
> 40 tui
3
B phn n ung
18-30 tui
31-40 tui
> 40 tui
Nhm
hin:
W.U.Y
4 thc
Cc
dch
v b sung
Lp: K14DLK2
18-30 tui
31-40 tui
> 40 tui

Nm 2009

Nm 2010

S
lng

T
trng
(%)

S
lng

T
trng
(%)

S
lng

T
trng
(%)

39

100

46

100

50

100

28
16
2
23
10
11
2
15
12
3
0
8
6
2
0

60.87
34.78
4.35
100
43.48
47.83
8.70
100
80
20
0
100
75
25
0

32
16
2
24
11
11
2
17
14
3
0
9
7
2
0

64
32
4
100
45.83
45.83
8.33
100
82.35
17.65
0
100
77.78
22.22
0

24
61.54
13
33.33
2
5.13
21
100
9
42.86
10
47.62
2
9.52
12
100
10
83.33
2
16.67
0
0
6
100
5
83.33
- 11 1
16.67
0
0

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

(Ngun: phng TC-KT)

Nhn xt:
Ta c th thy: Ton khch sn th lao ng tui t 18 - 30 chim s
lng nhiu nht : chim 61,54% trong 2008 ; chim 60,87% trong 2009 v 64%
trong nm 2010.Lng lao ng ny ch yu tp trung ti B phn Lu Tr v B
phn n ung .
u im: tui 18 - 30 l tui c sc khe tt, s nhanh nhn trong
trong vic v kh nng cu tin cao.
Nhc im: cn thiu kinh nghim trong cng vic v cch x l cc tnh
hung pht sinh.
Nhng i vo c th khch sn th tu vo loi hnh dch v m lao ng
c tui khc nhau: tui 31- 40 tp trung nhiu B phn Lu Tr; 18- 30
B phn Lu tr v n ung; v 18- 30 B phn DV b sung. C th c cu lao
ng theo tui nh sau:
Nm 2008, ton khch sn t 18-30 tui chim 61,54% tng ng vi 24
lao ng, t 31-40 tui chim 33,33% tng ng vi 13 lao ng, nhn vin ln
hn 40 tui chim 5,13% tng ng vi 2 lao ng. B phn lu tr t18-30 tui
chim 42,86% tng ng vi 9 lao ng , t 31-40 tui chim 42,62% tng ng
vi 10 lao ng, nhn vin ln hn 40 tui chim 9,52% tng ng vi 2 nhn
vin. B phn n ung t 18-30 tui chim 83,33% tng ng vi 10 lao ng, t
31-40 tui chim 16,67% tng ng vi 2 lao ng, khng c nhn vin no trn
40 tui lm vic ti b phn n ung. Cc dch v b sung t 18-30 tui chim
83,33% tng ng vi 5 lao ng, t 31-40 tui chim 16,67% tng ng vi 1
lao ng, khng c nhn vin no trn 40 tui lm vic ti dch v b sung.
Nm 2009, ton khch sn t 18-30 tui chim 60,87% tng ng vi 28
lao ng, t 31-40 tui chim 34,78% tng ng vi 16 lao ng, nhn vin ln
hn 40 tui chim 4,35% tng ng vi 2 lao ng. B phn lu tr t18-30 tui
chim 43,48% tng ng vi 10 lao ng, t 31-40 tui chim 47,83% tng ng
vi 11 lao ng, nhn vin ln hn 40 tui chim 8,70% tng ng vi 2 nhn
vin. B phn n ung t 18-30 tui chim 80% tng ng vi 12 lao ng , t 3140 tui chim 20% tng ng vi 9 lao ng, khng c nhn vin no trn 40 tui
lm vic ti b phn n ung n ung. Cc dch v b sung t 18-30 tui chim
75% tng ng vi 6 lao ng, t 31-40 tui chim 25% tng ng vi 2 lao
ng, khng c nhn vin no trn 40 tui lm vic ti dch v b sung.
Nm 2010 , ton khch sn t 18-30 tui chim 64% tng ng vi 32 lao
ng, t 31-40 tui chim 32% tng ng vi 16 lao ng, nhn vin ln hn 40
tui chim 4% tng ng vi 2 lao ng. B phn lu tr t 18-30 tui chim
45,83% tng ng vi 11 lao ng , t 31-40 tui chim 45,83% tng ng vi 11
lao ng, nhn vin ln hn 40 tui chim 8,33% tng ng vi 2 nhn vin. B
phn n ung t 18-30 tui chim 82,35% tng ng vi 14 lao ng , t 31-40
Nhm thc hin: W.U.Y
Lp: K14DLK2
- 12 -

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

tui chim 17,65% tng ng vi 3 lao ng, khng c nhn vin no trn 40 tui
lm vic ti b phn n ung..Cc dch v b sung t 18-30 tui chim 77,78 %
tng ng vi 7 lao ng, t 31-40 tui chim 22,22% tng ng vi 2 lao ng,
khng c nhn vin no trn 40 tui lm vic ti dch v b sung.
Nhn chung, a s nhn vin ca khch sn chim tui i cn tr v nng
ng, y l mt c tnh ph hp vi hot ng kinh doanh du lch. Lc lng
lao ng t 18 - 30 tui ca ton khch sn tng dn theo cc nm, iu ny em
li s mi m trong hot ng kinh doanh ca khch sn vi khng gian nng
ng v y sng to c tui tr, tuy nhin vi lc lng nhn vin tr cng em
li kh khn cho khch sn v t c kinh nghim trong vic phc v khch v vic
em li s hi lng cng gp nhiu kh khn. V vy vic o to cho nhn vin
tr l mt vn quan trng m khch sn cn quan tm hng u.
3.2.4 .Phn tch c cu lao ng theo trnh
Bng C cu lao ng theo trnh ti khch sn giai on 2008-2010
(VT: ngi)
STT

Tn b phn

Ton khch sn
i hc
Cao ng
Trung cp
Nghip v
B phn lu tr
i hc
Cao ng
Trung cp
Nghip v
B phn n ung
i hc
Cao ng
Trung cp
Nghip v
Cc dch v b sung
i hc
Cao ng
Trung cp
Nghip v

Nm 2008
T
S
trng
lng
(%)

39
2
13
13
11
21
2
11
5
3
12
0
2
8
2
6
0
0
0
6

100.00
5.13
33.33
33.33
28.21
100.00
9.52
52.38
23.81
14.29
100.00
0.00
16.67
66.67
16.67
100.00
0.00
0.00
0.00
100.00

Nhm thc hin: W.U.Y

Lp: K14DLK2
- 13 -

Nm 2009
S
T
Ln
trng
g
(%)

46
3
16
14
13
23
2
13
5
3
15
1
3
8
1
8
0
0
1
7

Nm 2010
T
S
trng
lng
(%)

100.00
50
100.00
6.52
6
12.00
34.78
17
34.00
30.43
17
34.00
28.26
10
20.00
100.00
24
100.00
8.70
3
12.50
56.52
13
54.17
21.74
6
25.00
13.04
2
8.33
100.00
17
100.00
6.67
3
17.65
20.00
4
23.53
53.33
10
58.82
6.67
0
0.00
100.00
9
100.00
0.00
0
0.00
0.00
0
0.00
12.50
1
11.11
87.50
8
88.89
(Ngun: phng TC-KT)

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

Nhn xt:
T bng s liu trn ta c th thy: S lng lao ng theo trnh ca khch
sn tp trung ch yu l Cao ng v Trung cp: chim 66,66% trong 2008; chim
64% trong 2009; v tng ln mc 68% trong 2010. Trnh ny hu ht cc B
phn u c nhiu, chim s lng ln trong cc B phn. C cu lao ng theo
trnh c th nh sau:
Nm 2008, ton khch sn bc i hc chim 5,13% tng ng vi 2 lao
ng, bc cao ng chim 33,33% tng ng vi 13 lao ng, bc trung cp chim
33,33% tng ng vi 13 lao ng, nghip v chim 28,21% tng ng vi 11 lao
ng. B phn lu tr bc i hc chim 9,52% tng ng vi 2 lao ng, bc cao
ng chim 52,38% tng ng vi 11 lao ng, bc trung cp chim 23,81%
tng ng vi 5 lao ng, nghip v chim 14,29% tng ng vi 3 lao ng. B
phn n ung bc i hc chim 0% tng ng vi 0 lao ng, bc cao ng chim
16,76% tng ng vi 2 lao ng, bc trung cp chim 66,67% tng ng vi 8
lao ng , nghip v chim 16,67% tng ng vi 2 lao ng. Cc dch v b sung
khng c nhn vin no c cp bc i hc, cao ng, trung cp, nghip v chim
100% tng ng vi 8 lao ng.
Nm 2009, ton khch sn bc i hc chim 6,52% tng ng vi 3 lao
ng, bc cao ng chim 34,78% tng ng vi 16 lao ng, bc trung cp chim
30,43% tng ng vi 14 lao ng, nghip v chim 28,26% tng ng vi 13 lao
ng. B phn lu tr bc i hc chim 8,7% tng ng vi 2 lao ng, bc cao
ng chim 56,52% tng ng vi 13 lao ng, bc trung cp chim 21,74%
tng ng vi 5 lao ng, nghip v chim 13,04% tng ng vi 3 lao ng. B
phn n ung bc i hc chim 6,67% tng ng vi 1 lao ng, bc cao ng
chim 20% tng ng vi 3 lao ng, bc trung cp chim 53,33% tng ng vi
8 lao ng, nghip v chim 6,67% tng ng vi 1 lao ng. Cc dch v b sung
khng c nhn vin no c cp bc i hc, cao ng, trung cp chim 12.5%
tng ng vi 1 lao ng, nghip v chim 87.5% tng ng vi 7 lao ng.
Nm 2010, ton khch sn bc i hc chim 12% tng ng vi 6 lao
ng, bc cao ng chim 34% tng ng vi 17 lao ng, bc trung cp chim
34% tng ng vi 17 lao ng, nghip v chim 20% tng ng vi 10 lao ng.
B phn lu tr bc i hc chim 12,5% tng ng vi 3 lao ng, bc cao ng
chim 54,17% tng ng vi 13 lao ng, bc trung cp chim 25% tng ng vi
16 lao ng, nghip v chim 8,33% tng ng vi 2 lao ng. B phn n ung
bc i hc chim 17,65% tng ng vi 3 lao ng, bc cao ng chim 23,53%
tng ng vi 4 lao ng, bc trung cp chim 58,82% tng ng vi 10 lao ng,
nghip v chim 0% tng ng vi 0 lao ng. Cc dch v b sung khng c
nhn vin no c cp bc i hc, trung cp, bc cao ng chim 11,11% tng
ng vi 1 lao ng, nghip v chim 88,89% tng ng vi 8 lao ng.
Nhn chung nhn vin c trnh i hc v cao ng chim s lng t a
s ri vo nhng nhn vin qun l v iu hnh nh qun l iu hnh, trng b
Nhm thc hin: W.U.Y
Lp: K14DLK2
- 14 -

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

phny l nhng nhn vin ch cht, ng u ca mi b phn, chu trch

nhim qun l iu hnh mi nhn vin trong b phn nn bt buc mi nhn vin
phi c kin thc su v rng v chuyn mn c th qun l nhn vin mt cch
c hiu qu.
Trnh cao ng v trung cp chim s lng ln trong khch sn a s l
nhn vin phc v nh hng, bung phng, dch v b sung. Qua ba nm s lng
nhn vin c trnh i hc c xu hng tng nhng khng nhiu. Nhn vin c
trnh cao ng cng c xu hng gia tng. Nhn vin c trnh s cp gim
nhiu. iu ny chng t khch sn ngy cng ch trng n vic o to nhn
s nng cao trnh , nng lc phc v khch hng cng tt hn, y cng l
mt trong nhng yu t gip tng doanh thu ca khch sn v em li s hi lng
cho khch.
3.3. Phn tch nng sut lao ng ti khch sn Hng Khng
3.3.1. Tnh hnh nng sut lao ng trong giai on 2008-2010 ti khch sn
Hng Khng
Bng s liu dng phn tch nng sut lao ng ti khch sn Hng Khng
giai on 2008-2010
VT: 1000 ng
Nm
Nm
Nm
STT
Ch tiu
2008
2009
2010
1
Doanh thu ( VT : 1000 ng )
4,307,00
Ton khch sn
4,101,000
4,350,000
0
1,778,00
B phn lu tr
1,703,200
2,050,000
0
1,366,40
B phn nh hng
1,345,600
1,373,400
0
Dch v b sung
586,800
567,000
480,000
2
S lng lao ng (ngi)
Ton khch sn
39
46
50
B phn lu tr
21
23
24
B phn nh hng
12
15
17
Dch v b sung
6
8
9
Nng sut lao ng (VT : 1000
3
ng/1 ngi)
105153.8
Ton khch sn
93630.43 87000.00
5
B phn lu tr
81104.76 77304.35 85416.67
112133.3
B phn nh hng
91093.33 80788.24
3
Dch v b sung
97800.00 70875.00 53333.33
Nhm thc hin: W.U.Y
Lp: K14DLK2
- 15 -

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

Nng sut lao ng c tnh theo cng thc:

W =

D
L

Vi:
W: Nng sut lao ng
D: Doanh thu
L: S lng lao ng
Bng Nng sut lao ng ti khch sn Hng Khng giai on 2008-2010
Tc pht trin
Tc pht trin
Nng
2009/2008
2010/2009
sut lao
2008
2009
2010
Tng
Tuyt
Tng
Tuyt
ng
i(%)
i
i (%)
i
Lu tr
81104.76 77304.35 85416.67
95.31
-3800.41
110.49
8112.32
n ung 112133.3 91093.33 80788.24
81.24
-21040
88.69
-10305
Dch v
97800
70875
53333.33
72.47
-26925
75.25
-17542
b sung
Ton
khch
105153.9 93630.43
87000
89.04
-11523.4
92.92
-6630.4
sn
Nhn xt:
Qua 3 nm, nng sut lao ng nm 2008 cao nht so vi 2009, 2010. Nng
sut lao ng gim dn qua cc nm nguyn nhn l do doanh thu qua cc nm
tng chm m s lng lao ng li tng cao qua cc nm.
Nng sut lao ng bnh qun ton khch sn 2009 gim 10,95 % so vi
nm 2008 tng ng gim 11523,4 ngn ng. Nguyn nhn l do:
Nng sut lao ng b phn lu tr cu khch sn nm 2009 so vi 2008
gim 4,69%, tng ng gim 3800,41 ngn ng.
Nng sut lao ng b phn n ung cu khch sn nm 2009 so vi 2008
gim 18,77%, tng ng gim 21040 ngn ng.
Nng sut lao ng b phn dch v b sung ca khch sn nm 2009 so
vi 2008 gim 27,54%, tng ng gim 26925 ngn ng.
Nng sut lao ng bnh qun ca khch sn 2010 gim 7,09 % so vi nm
2009 tng ng gim 6630,4 ngn ng. Nguyn nhn l do:
Nng sut lao ng b phn lu tr cu khch sn nm 2010 so vi 2009
tng 10,49 %, tng ng tng 8112,32 ngn ng.
Nng sut lao ng b phn n ung cu khch sn nm 2010 so vi 2009
gim 11,32%, tng ng gim 10305 ngn ng.
Nng sut lao ng b phn dch v b sung ca khch sn nm 2010 so
vi 2009 gim 24,76%, tng ng gim 17542 ngn ng.

Nhm thc hin: W.U.Y

Lp: K14DLK2
- 16 -

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

3.4. Phn tch cc nhn t nh hng n nng sut lao ng bnh qun ton
khch sn Hng Khng
Ta c phng trnh kinh t ca nng sut lao ng bnh qun:
n

W =

W L
i =1
n

L
i =1

Vi

: Nng sut lao ng bnh qun

Wi : Nng sut lao ng b phn i
Li : S lao ng ca b phn i
W

Li
n

L
i =1

: Kt cu lao ng b phn i trong tng s lao ng ca khch sn

Nm 2009/2008:
Thit lp h thng ch s:
n

Wi 09 Li 09
i =1

i 08

i =1

=
Li 08

Li 08
i =1

Ta c:

i 08

i =1

i 09

i =1

Li 09

i 09

i 08

i =1

L
i =1

i =1

W09
=
W08

Wi 09 Li 09
X
Li 09

Li 09
i =1

i 09

i =1

i 08

i =1

(1)
Li 08

L
i =1

i 08

Li 09 = 77304 .35 23 + 91093 .33 15 + 70875 8 = 3711400

= 46

i 09

i =1
n

i 09

i =1
n

Li 08 = 81104 .76 21 + 112133 .33 12 + 97800 6 = 3635599 .92

i 08

Li 09 = 81104 .76 23 + 112133 .33 15 + 97800 8 = 4329809 .43

i 08

= 39

i 08

i =1
n
i =1
n

i =1

(1) 0.8655= 0.8572 x 1.0097

Nhm thc hin: W.U.Y
Lp: K14DLK2
- 17 -

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

86.55% = 85.72% x 100.97%

S tuyt i: -12537.9= (-13443.68) + 905.78
Nhn xt:
Nng sut lao ng bnh qun ca ton khch sn nm 2009 gim 13,45%
so vi nm 2008, tng ng gim 12537,9 ngn ng. Nguyn nhn l do:
S bin ng v nng sut lao ng ca tng b phn trong khch sn
lm cho nng sut lao ng bnh qun ca khch sn nm 2009 gim 11,28%
so vi nm 2008, tng ng gim 13443,68 ngn ng.
S bin ng v kt cu lao ng ca tng b phn trong khch sn lm
cho nng sut lao ng bnh qun nm 2009 tng 0,97% so vi nm 2008,
tng ng tng 905,78 ngn ng.
Nm 2010/2009:
Thit lp h thng ch s:
n

Wi10 Li10
i =1

W10
=
W09

i =1

i 09

i =1

Li 09

Li 09
i =1

i =1

Li10

Wi10 Li10

i =1

Li10
i =1

i 09

i =1

Li10

Li10
i =1

i 09

Li10

i10

i =1

i 09

i =1

(2)
Li 09

L
i =1

i 09

Ta c:
n

Li10 = 85416 .67 24 + 80788 .24 17 + 53333 .33 9 = 3903400 .13

= 50

i10

i =1
n

i10

i =1
n

i 09

i =1
n

Li 09 = 77304 .35 23 + 91093 .33 15 + 70875 8 = 3711400

i 09

Li10 =77304 .35 24 + 91093 .33 17 + 70857 9 = 4041766 .01

i 09

= 46

i =1
n
i =1

(2) 0.9676 = 0.9657 x 1.0012

96.76% = 96.57% x 100.12%
S tuyt i: -2614.6061= -2767.3176 + 152.7115
Nhn xt:
Nng sut lao ng bnh qun ca ton khch sn nm 2010 gim 3,24% so
vi nm 2009, tng ng gim 2614,6061 ngn ng. Nguyn nhn l do:
Nhm thc hin: W.U.Y
Lp: K14DLK2
- 18 -

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

S bin ng v nng sut lao ng ca tng b phn trong khch

sn lm cho nng sut bnh qun nm 2010 gim 3,43% so vi nm 2009,
tng ng gim 2767,3176 ngn ng.
S bin ng kt cu lao ng trong khch sn lm cho nng sut
bnh qun nm 2010 tng 0,12% so vi nm 2009, tng ng tng
152,7115 ngn ng.
4. Phn tch thng k tin lng ca khch sn Hng Khng qua 3 nm 20082010
Tnh hnh tng qu lng ca khch sn Hng Khng qua 3 nm

4.1.

Bng tin lng bnh qun ca ton khch sn v cc b phn trong khch
sn

Tng qu lng

Ton khch sn
B phn Lu tr
B phn n ung
Dch v b sung

(VT: 1000 ng)

Tc pht trin
Tc pht trin
(2009/2008)
(2010/2009)
Tng
Tng
Tuyt
Tuyt
i
i
i
i
(%)
(%)

2008

2009

2010

860,37
3
555,62
9
235,39
8
69,346

954,61
7
592,91
3
270,63
4
91,070

1,043,16
4

110.95

94,244

109.28

88,547

637,269

106.71

37,284

107.48

44,356

304,187

114.97

35,236

112.40

33,553

101,708

131.33

21,724

111.68

10,638

Nhn xt:
Theo bng tng qu lng th B phn c qu lng ln nht l B phn lu tr,
do B phn ny l ni c s lng ln nht v lao ng. Tip n l B phn n
ung, v sau cng l B phn dch v b sung.
Tng qu lng ca ton khch sn nm 2009 so vi nm 2008 tng
10.95%, tng ng tng 94244 nghn ng. Trong :
Tng qu lng ca b phn lu tr nm 2009 so vi 2008 tng 6.71%
tng ng tng 37284 nghn ng. Tng qu lng ca b phn n ung nm
2009 so vi 2008 tng 14.97%, tng ng tng 35236 nghn ng.Tng qu lng
ca dch v b sung nm 2009 so vi 2008 tng 31.33%, tng ng tng 21724
nghn ng.
Tng qu lng ca ton khch sn nm 2010 so vi nm 2009 tng
9.28%, tng ng tng 88547 nghn ng .Trong :
Nhm thc hin: W.U.Y
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Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

Tng qu lng ca b phn lu tr nm 2010 so vi 2009 tng 7.48%,

tng ng tng 44356 nghn ng.Tng qu lng ca b phn n ung nm 2010
so vi 2009 tng 12.4%, tng ng tng 33553 nghn ng. Tng qu lng ca
dch v b sung nm 2010 so vi 2009 tng 11.68%, tng ng tng 10638 nghn
ng.

Nhn t nh hng n tng qu lng

4.2.

Bng s liu dng phn tch cc nhn t nh hng n tng qu lng

VT: 1000 ng
Nm
2010

Nm
Nm
Ch tiu
2008
2009
Tng qu lng
Ton khch sn
860,373 954,617 1,043,164
B phn lu tr
555,629 592,913
637,269
B phn nh hng
235,398 270,634
304,187
Dch v b sung
69,346
91,070
101,708
2
S lng lao ng
Ton khch sn
39
46
50
B phn lu tr
21
23
24
B phn nh hng
12
15
17
Dch v b sung
6
8
9
3
Tin lng bnh qun
Ton khch sn
22,061
20,753
20,863
B phn lu tr
26,459
25,779
26,553
B phn nh hng
19,617
18,042
17,893
Dch v b sung
11,558
11,384
11,301
Ta c phng trnh kinh t:
F = X Li
Vi: F: Tng qu lng ca ton khch sn
X : Tin lng bnh qun ca ton khch sn
Li : Tng lao ng ca cc b phn trong khch sn.
Nm 2009/2008:
Thit lp h thng ch s:
STT
1

Ta c:

X 09 L09
X 09 L09 X 08 L09
F2009
=
=

F2008
X 08 L08
X 08 L09 X 08 L08

Nhm thc hin: W.U.Y

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(3)

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n
X 09 L09 = 20753 46 = 954638

L = 46
X L = 22061 46 = 1014806
L = 39
X L = 22061 39 = 860379
09

08

09

08

08

08

(3) 1.1096 = 0.9407 x 1.1795

110.96% = 94.07% x 117.95%
S tuyt i: 94259 = -60168 + 154527
Nhn xt:
Tng qu lng ca khch sn nm 2009 so vi 2008 tng 10.96%, tng
ng tng 94.259 ngn ng. Nguyn nhn l do:
S bin ng ca tin lng bnh qun tnh trn n v lao ng hao ph
lm cho tng qu lng nm 2009 so vi 2008 gim 5,93%, tng ng gim
60.168 ngn ng.
S bin ng ca tng lao ng hao ph lm cho tng qu lng nm 2009
so vi 2008 tng 17,95%, tng ng tng 154.527 ngn ng.
Nm 2010/2009:
Thit lp h thng ch s:

Ta c:

X 10 L10
X 10 L10
X 09 L10
F2010
=
=
X
F2009
X 09 L09
X 09 L10
X 09 L09

(4)

X 09 L09 = 20753 46 = 954638

L = 46
X L =20863 50 = 1043150
L = 50
X L = 20753 50 =1037650
09

10

10

10

09

10

(4) 1.0927 = 1.0053 x 1.0870

109.27% = 100.53% x 108.7%
S tuyt i: 88512 = 5500 + 83012
Nhn xt:
Tng qu lng ca khch sn nm 2010 so vi 2009 tng 9,27%, tng
ng tng 88.512 ngn ng. Nguyn nhn l do:
S bin ng ca tin lng bnh qun tnh trn n v lao ng hao ph
lm cho tng qu lng nm 2010 so vi 2009 tng 0,53%, tng ng tng 5.500
ngn ng.
S bin ng ca tng lao ng hao ph lm cho tng qu lng nm 2010
so vi 2009 tng 8,7%, tng ng tng 83.012 ngn ng.
5. Phn tch ch s thi v v hot ng kinh doanh ca khch sn
Bng s liu khch du lch n khch sn Hng Khng qua 2 nm 2008-2010
Nhm thc hin: W.U.Y
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Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

(VT: lt khch)
Thng
1
2
3
4
5
6
7
8
9
10
11
12
Tng

2008
245
219
380
350
370
420
485
465
395
368
339
296
4.35

2009
288
231
411
401
430
490
536
521
459
402
391
299
4.859

2010
301
283
432
425
470
519
578
559
473
429
407
352
5.228
Nm 2008

700

Nm 2009

600

Nm 2010

500
400
300
200
100
0
1

10

11

12

Biu s lt khch n khch sn Hng Khng qua 3 nm

Thng
Yj
H s thi v
(Ij)

10

11

12

278

244.3
3
0.610
0

407.6
6
1.017
0

392

423.3
3
1.056
0

476.3
3
1.892
0

533

515
1.285
0

399.6
6
0.997
0

379

1.330
0

442.3
3
1.104
0

315.6
6
0.788
0

0.694
0

0.978
0

Bng s liu h s thi v khch sn Hng Khng qua 3 nm 2008-2010

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0.946
0

Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n
H s thi v Ij

2
1.8
1.6
1.4
1.2
1
0.8
0.6
0.4
0.2
0
1

10

11

12

Biu ch s thi v khch sn Hng Khng qua 3 nm

Nhn xt:
Qua biu ch s thi v khch sn Hng Khng qua 3 nm ta thy rng
ma chnh v ca khch sn ri vo thng 5, 6, 7 trong nm. Nguyn nhn l do
Thnh ph Nng l thnh ph du lch bin, lng khch n vi thnh ph
trong nhng thng ny tng vt tri. Bn cnh , thnh ph Nng c
nhng chnh sch, v t chc nhiu s kin thc y s pht trin ca du lch
thnh ph. iu ny lm cho lng khch n vi thnh ph Nng ni
chung v kch sn ni ring tng mnh. Ma tri v ca khch sn ri vo thng
11 cho n thng 2 nm sau. Nguyn nhn l do khong thi gian ny l ma ma,
thi tit bt li lm cho lng khch du lch n vi Nng cng nh khch sn
gim.
6. nh gi chung v xut kin i vi khch sn Hng Khng
6.1. nh gi chung
u im
Khch sn Hng Khng ra i sm nn lun c mt lng khch n nh
n vi khch sn nn mi nm khch sn c mt lng doanh thu ln.
Khch sn Hng Khng nm gn trung tm thnh ph nhng li kh yn
tnh rt ph hp vi khch n ngh ngi th gin sau nhng ngy lm vic cng
thng. Ngoi ra khch sn cong thu ht mt s lng ln khch a phng.
Khch sn thuc Tng cng ty Cng Hng Khng nn khch sn c mt
lng khch n nh.
Nhc im
S lng nhn vin ca khch sn tng i t nh hng rt ln n cht
lng dch v
Din tch nh hng ca khch sn cn hn ch nh hng n quy m v
iu kin dch v ca khch hng.
Khch sn nm trong thnh ph nn m rng gp nhiu kh khn

Nhm thc hin: W.U.Y

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Bi tp nhm: Phn tch thng k du lch

GVHD: Nguyn Trn Thy n

6.2. xut kin

Cn nng cao cht lng i ng lao ng ti khch sn:
Phi c nhng chng trnh bi dng hun luyn cho cc nhn vin mi,
chng trnh bi dng nh k cho nhn vin c v c ban qun l.
To iu kin cho nhn vin trao di kin thc nghip v chuyn mn, tng
cng vn ngoi ng, c bit l kh nng giao tip bng ting nc ngoi vi
khch.
Ban lnh o cn quan tm n ch tin lng, ch thng pht
khuyn khch s say m hng th lao ng cho nhn vin. Tng cng s quan
tm ca lnh o i vi nhn vin v gia nh ca h nh: chc mng sinh nht,
thm hi lc m au s to n tng su sc, khi dy s gn b nhit tnh ca
nhn vin i vi cng vic.

C. KT LUN
Qua qua trnh nghin cu v tm hiu, nhm nhn thy vn lao ng v
tin lng trong doanh nghip du lch l mt ti mang tnh thc tin cao, gp
phn ci thin nng sut lao ng nhm ti a ha li nhun trong doanh nghip.
Bn cnh , gip chng em c th hiu thm c phn no tnh cht cng vic
trong tng lai.
Do thi gian nghin cu ti: Phn tch thng k lao ng v tin lng
ca khch sn Hng Khng cn hn ch, nn cn mt s sai st, kh khn trong
qu trnh lm bi. Rt mong s chnh sa v ng gp kin ca cc thy c,
chng em c th lm tt hn trong nhng bi tp sau, cng nh chuyn v kha
lun sp n.
Nhm chng em xin chn thnh cm n cc c Cao Th Cm Hng v
Nguyn Trn Thy n tn tnh ging dy v hng dn, gip chng em hon
thnh tt ti ca mnh.

Nhm thc hin: W.U.Y

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