Cu hi thng gp v ISO 9000 1. ISO 9000 l g?

ISO 9000 l b tiu chun v h thng qun l cht lng do T chc Tiu chun ho quc t (ISO) ban hnh. Tiu chun c p dng khi mt t chc cn chng t kh nng cung cp sn phm p ng yu cu khch hng v lut nh mt cch n nh v mong mun nng cao s tho mn ca khch hng. B tiu chun ISO 9000 bao gm 4 tiu chun c bn l: ISO 9001:2008 H thng qun l cht lng - Cc yu cu ISO 9000:2005 H thng qun l cht lng - C s v t vng ISO 9004:2009 Qun l s thnh cng bn vng ca mt t chc ISO 19011:2002 Hng dn nh gi h thng qun l cht lng v/hoc h thng qun l mi trng Trong ISO 9001:2008 l tiu chun quy nh cc yu cu i vi mt h thng qun l cht lng, tiu chun ny c s dng xy dng v nh gi h thng qun l cht lng ca cc t chc, doanh nghip. 2. Ti sao li p dng ISO 9000? T chc, doanh nghip c nhu cu p dng ISO 9000 nng cao cht lng, hiu qu cng vic; Do yu cu ca lut nh (p dng i vi mt s lnh vc, v d: Quyt nh s 144/2006/Q-TTg ngy 20/6/2006 ca Th tng Chnh ph quy nh v vic p dng TCVN ISO 9001:2000 ti cc c quan hnh chnh nh nc); yu cu t khch hng v/hoc cc bn lin quan; p dng v chng nhn ISO 9000 gip qung b, nng cao uy tn, hnh nh ca t chc v doanh nghip; 3. T chc, doanh nghip no c th p dng ISO 9000? Tiu chun ISO 9001:2008 c xy dng c th p dng ti mi t chc, doanh nghip khng ph thuc phm vi, quy m hay lnh vc hot ng. 4. Li ch ca vic p dng ISO 9000? - Nng cao thc, trch nhim ca CBNV i vi vn cht lng v v s tha mn ca khch hng; - Hnh thnh vn ha lm vic bi bn, khoa hc thng qua thit lp v p dng cc quy trnh chun thc hin v kim sot cng vic; qua gip phng nga sai li, nng cao cht lng v s tha mn ca khch hng;

- H thng vn bn qun l cht lng s gip CBNV mi vo vic mt cch nhanh chng v l nn tng quan trng duy tr v ci tin cc hot ng; - Cc yu cu v theo di s khng ph hp, theo di s hi lng ca khch hng, nh gi ni b to c hi thng xuyn thc hin cc hnh ng khc phc, phng nga v ci tin NGY HM NAY TT HN NGY HM QUA V NGY MAI TT HN NGY HM NAY; - H thng qun l cht lng gip phn nh R NGI - R VIC, gp phn xy dng mi trng lm vic minh bch, chuyn nghip v hiu qu; - Mt h thng qun l cht lng hiu qu l s m bo v kh nng cung cp sn phm dch v tha mn cc yu cu ca khch hng mt cch n nh. 5. C th xy dng v chng nhn h thng qun l cht lng cho mt phng ban/b phn ca n v khng? Tiu chun ISO 9001:2008 gip m bo cung cp sn phm p ng yu cu khch hng v lut nh mt cch n nh v mong mun nng cao s tho mn ca khch hng, v vy phi xy dng v p dng h thng qun l cht lng cho tt c cc qu trnh v nhn s c lin quan ti vic m bo cht lng t khu tip nhn yu cu khch hng, thit k, mua nguyn liu, sn xut/cung cp dch v, giao hng; cc qu trnh h tr nh tip nhn thng tin, o to, bo tr thit b, my mc 6. Cn bao nhiu thi gian xy dng v chng nhn h thng qun l cht lng theo ISO 9001:2008? Thi gian xy dng v nh gi chng nhn mt h thng qun l cht lng ph thuc vo: S quyt tm v vic b tr cc ngun lc lin quan xy dng h thng qun l cht lng; Tnh trng v mc p ng hin ti ca t chc/doanh nghip so vi cc yu cu ca ISO 9001:2008; Quy m ca h thng v mc phc tp ca cc qu trnh (p dng nhiu a im, cng vic nhiu ri ro, kh kim sot s mt nhiu thi gian hn; Nng lc ca cn b, nhn vin. c bit l nhng ngi trc tip tham gia xy dng h thng qun l cht lng. Thi gian trung bnh xy dng v chng nhn h thng qun l cht lng l 810 thng. Ngn c th l 3 thng.

7. Ngoi ISO 9001:2008 cn tiu chun no khc v h thng qun l cht lng? C mt s tiu chun v h thng qun l cht lng cho cc lnh vc chuyn ngnh m t chc/doanh nghip c th p dng xy dng h thng qun l cht lng v ng k chng nhn: (1) ISO/TS 16949 Quality management systems -- Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations - Tiu chun h thng qun l cht lng cho ngnh cng nghip t. (2) ISO 13485 Medical devices -- Quality management systems -- Requirements for regulatory purposes - Tiu chun h thng qun l cht lng cho thit b y t. (3) ISO/TS 29001 Petroleum, petrochemical and natural gas industries -- Sectorspecific quality management systems -- Requirements for product and service supply organizations Tiu chun h thng qun l cht lng cho ngnh cng nghip xng du, ha du v kh t nhin. (4) ISO 15189 Medical laboratories -- Particular requirements for quality and competence Phng th nghim y t -- Yu cu c th v cht lng v nng lc (tiu chun ny do cc c quan cng nhn nh gi v cp chng ch cng nhn). Ngoi cc tiu chun trn, T chc Tiu chun ha quc t (ISO) cn ban hnh mt s tiu chun hng dn p dng ISO 9001:2008 cho cc lnh vc chuyn ngnh, nhng khng dng nh gi chng nhn nh: - IWA 1:2005 Quality management systems -- Guidelines for process improvements in health service organizations Hng dn p dng ISO 9000 trong dch v y t - IWA 2:2007 Quality management systems -- Guidelines for the application of ISO 9001:2000 in education - Hng dn p dng ISO 9000 trong gio dc - IWA 4:2009 Quality management systems -- Guidelines for the application of ISO 9001:2008 in local government - Hng dn p dng ISO 9000 trong c quan hnh chnh nh nc 8. Chng ch h thng qun l cht lng theo ISO 9001:2008 c hiu lc trong bao lu? Thng cc t chc chng nhn cp chng ch ISO 9001:2008 c hiu lc trong 3 nm (ti a l 4 nm). Trong thi gian hiu lc ca chng ch, t chc chng nhn s tin hnh nh gi gim st nh k m bo h thng qun l cht lng c chng

nhn tun th cc yu cu ca tiu chun ISO 9001:2008 v lun c hiu lc. Chu k gim st c th l 6 thng, 9 thng hoc ti a l 12 thng ty theo quy nh ca t chc chng nhn v/hoc tha thun gia khch hng v t chc chng nhn. Ht 3 nm nu vn mun chng nhn, t chc/doanh nghip s phi ng k nh gi li. Cuc nh gi li c tin hnh tng t cuc nh gi chng nhn ln u. Chng ch cp li c hiu lc trong 3 nm. 9. Sau khi c chng nhn, lm th no duy tr v ci tin h thng qun l cht lng? H thng qun l cht lng ch c duy tr v thng xuyn ci tin mt cch hiu qu khi ngi ng u ca t chc/doanh nghip am hiu, quan tm v s dng h thng qun l cht lng kim sot v nng cao cht lng. m bo duy tr v ci tin, cn thc hin tt t nht cc vn sau: - T chc tt cc cuc nh gi ni b h thng qun l cht lng pht hin nhng bt cp v nhng vn cn ci tin trong h thng; - Cc li pht hin qua nh gi ni b; trong qu trnh gim st, iu hnh cng vic; phn hi t khch hng cn c thc hin theo ng nguyn l ca khc phc phng nga nhm hn ch hoc ngn nga li tip tc xy ra; - Khi c cn b, nhn vin mi tuyn dng hoc b tr cng vic mi cn ch o to, hng dn thc hin cc quy nh ca h thng qun l cht lng; - H thng vn bn cn c iu chnh, ci tin mt cch kp thi. Nu sau 2 nm m khng thy c yu cu iu chnh, ci tin mt ti liu no th cn xem xt hoc ti liu khng c thc hin nghim tc hoc khng thc s cn thit; - Cuc xem xt ca lnh o v hiu lc ca h thng qun l cht lng hng nm cn xc nh r mc hiu lc ca h thng v cc cng vic cn thc hin ci tin h thng; - Nn b sung cc hot ng nh k ca h thng qun l cht lng nh nh gi ni b, nh gi t bn ngoi ca t chc chng nhn, cuc hp xem xt ca lnh o vo k hoch chung ca t chc/doanh nghip khng qun thc hin cc yu cu ny.